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Heridel Time: 2018-09-17 16:26

Q: Order number 2180909172252 Hello I would like know the status of my order. This is my first purchase with you and I dont know If I did the correct process. Thank you, Heridel

A: Dear customer, we have to tell you that your order is still being processed and we will rush it for you, your patience and understanding will be greatly appreciated.

AstaHeller Time: 2018-09-17 12:14

Q: When should I expect my order to arrive? Correct email Astimom@gmail.com

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, the information will be updated.

RobynLane Time: 2018-09-17 09:05

Q: I am about to mive and have an order that will be shipped soon can I change the address

A: Dear customer, we have to tell you that this order has already been shipped to you, no changes can be made now, your understanding will be greatly appreciated.

DeborahDeloney Time: 2018-09-17 08:59

Q: Please let me know my order status. Order number is: 2180410175827. I am showing payment was received via paypal on 9/6/18 and was deducted from my bank. Thank you, Deb Deloney

A: Dear customer, we would like to tell you that we have shipped this order to you today and you should expect to receive a tracking number tomorrow.

MonicaMazur Time: 2018-09-16 23:28

Q: When will my order be shipped?

A: Dear customer, we have shipped this order to you today and you will receive a tracking number tomorrow.

BrittanyCarney Time: 2018-09-16 21:19

Q: Hi I was wondering if you guys got the correct address to ship my order also I paid more for faster shipping. The order number 81809062144088

A: Dear customer, we have to tell you that it still can not be accepted by UPS, would you please provide us with another address instead?

LaBrea Time: 2018-09-16 18:46

Q: It’s asking me for an ADD but my script doesn’t have one. It won’t let me save my script.

A: Dear customer, we have to tell you that we do not process Bluelight Protect lenses with Add, would you please tell us if you want us to process this order as you ordered?

RochelleWillis Time: 2018-09-16 07:54

Q: I'm trying to go back in to my address to make a change I can't find the edit to do so

A: Dear Rochelle Willis, would you please tell us the order number and correct address so that we can make changes for you?

TyraCorbin Time: 2018-09-15 18:20

Q: I wanted to change the pd on my two pairs of glasses so it’s both 74.5

A: Dear customer, we have made changes to your order.

RoseCarmouche Time: 2018-09-15 07:10

Q: My glasses just broke on the right corner where the screw is Have thes glasses almost a month what should I do to fix this .

A: Dear customer, can you take a photo of the glasses and attach it in the email so that we can check it for you first.

NormaZammit Time: 2018-09-15 06:14

Q: i am trying to upload my photo on the website but did not manage up to now. can you instruct me on how to upload my photo pls to see how the glasses look on me. thanks

A: Dear customer, we have to tell you that not all our frames have this feature, you can tell us the frame number so that we can check first.

SerenaCrooks Time: 2018-09-15 06:04

Q: Do you ship to Canada Serena

A: Dear customer, yes, we do.

DominicCannon Time: 2018-09-14 16:32

Q: Hello! I entered the PD on my most recent order incorrectly. Can you change it to 71 for all of the glasses on the order I just placed?

A: Dear customer, we have made changes to all the pairs.

RobynJohnson Time: 2018-09-14 15:36

Q: Do you do contact lenses

A: Dear customer, we do not offer it.

KristinaWalker Time: 2018-09-14 14:36

Q: I ordered 2 pair of glasses on the 3rd and 2 pair on the 5th and they are still sitting in processing and i paid for fast processing! Can you give me information on that

A: Dear customer, we can ship the glasses to you next week, your patience and understanding will be greatly appreciated.

Angela Time: 2018-09-14 12:06

Q: I cannot put in ADD

A: Dear customer, we have to tell you that you need to order multifocal glasses so that you can enter Add.

TerriWilliamson Time: 2018-09-14 08:26

Q: I just want to say that I am so pleased with my glasses! I ordered a pair and they came sooner than expected! About 19 days! Plus they are super cute! I will be ordering more in the future!

A: Dear customer, thank you for your feedback, please feel welcome to order on our website.

Tina Time: 2018-09-14 07:27

Q: I use zennioptical all the time and wanted to try your company. My frames I get from them say 135-51-17 temple 138, how will I know your measurements will be the same as Zenni? I have ordered glasses at my local eye store and they said 127-17-52. but when I compare the 2 glasses, they are the same size even though they both show a different size. So how will I know what size to order from you?

A: Dear customer, you can measure your current frame and check the detailed dimensions on our website.

Krissy Time: 2018-09-13 17:54

Q: Hi it’s been 9 days since I placed my order and I paid for express shipping! Can you please advise why it takes so long when I paid for the faster service and an update on my order. Thank you Krissy

A: Dear customer, we would like to tell you that we can ship the glasses next week, your patience and understanding will be greatly appreciated.

SteveTrujillo Time: 2018-09-13 16:51

Q: Do you have optometrists you work with? I'm in the Portland area and my prescription is expired. Didn't know if you have a network of optometrists you recommend.

A: Dear customer, sorry, we do not, your understanding will be greatly appreciated.

Gemma Time: 2018-09-13 15:33

Q: Hi just wondering if you would be getting the ‘Trudy’ frame in gold (pink gold) back in stock at all? Many thanks

A: Dear customer, we have to tell you that it can not be restocked any more, your understanding will be greatly appreciated, please go to our website to choose another frame if you like.

Nora Time: 2018-09-13 09:45

Q: I complete my order 81809122046249 it says pay complete but it didn’t take the money on my credit card what’s happening?

A: Dear customer, we would like to tell you that it is paid successfully, it will be processed immediately.

MistiWeatherwax Time: 2018-09-13 08:30

Q: How would I know if I need a small, medium or large?

A: Dear customer, you can measure your current frame and check the detailed measurements on our website to compare.

arifasrabony Time: 2018-09-13 07:56

Q: Hi I have a question about canceling the order if I cancel my order is it possible to get the full refund . Tnx

A: Dear customer, we have to tell you that since your order has already been processed, if you want to cancel this order, we can only process 50% refund.

KarinaZapien Time: 2018-09-13 00:39

Q: Hello, I would like to know when my order will be shipped and delivered to me? I paid for express shipping, it’s now been 9 days since I ordered my glasses and have not received a shipping notice. Thank you in advance.

A: Dear customer, we would like to tell you that we have shipped this order to you today and you will receive a tracking number tomorrow, please wait with patience.

BillieBrown Time: 2018-09-12 18:16

Q: I received a text stating that the Frames i choose where out of stock and i need to choose another e pair

A: Dear customer, please tell us the new frame number and color you prefer so that we can make changes for you.

ZULMA Time: 2018-09-12 15:20

Q: I mistakenly entered the wrong perscription! Please change CYLINDRICAL to -1.75 and -1.75. All else is correct. Thank you!!!

A: Dear customer, we have made changes to it.

KaelaRose Time: 2018-09-12 08:50

Q: Thanks again I just received glasses today my prescription is on point and they fitted perfectly order 818022214055 thanks again ????????????????????????

A: Dear customer, thank you and please feel welcome to order on our website.

ShanAlexander Time: 2018-09-11 20:06

Q: Hello, Please provide the status of my order and if it is not delivered between the express times do you refund me back the money I paid for the express delivery ?

A: Dear customer, we have to tell you that the shipping time does not include the processing time and UPS usually takes 3-7 working days on the way.

ElisaPener Time: 2018-09-11 14:53

Q: Where do you upload your picture to try on frames?

A: Dear customer, we have to tell you that not all our frames have this feature, but you can tell us the frame number so that we can check it for you.

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