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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

PhyllisGrier    Time: 2018-10-07 12:47
Q: THIS IS THE 4TH EMAIL, SENDING SOME HARD TO READ PICTURE IS NOT GOING TO CUT IT, YOU HAVE MY MONEY AND NEED TO KNOW EXACTLY WHEN IT WAS SHIPPED. I DON'T THINK I WILL EVER ORDER FROM YOU COMPANY AGAIN!!!
A: Dear customer, we have sent an emaill about it, your patience and understanding will be greatly appreciated.
OsbertAird    Time: 2018-10-07 11:49
Q: good Afternoon My RX has 2 sets of OD and OS and i am not sure what to do when adding the RX to my order
A: Dear customer, concerning your case, you can take a photo of your original prescription and attach it in the email so that we can check it for you first.
Camila N.    Time: 2018-10-07 10:32
Q: Hello! I would like to know how long my order takes, I paid for a shipment and I see that there is no update on my order! I ordered them more than a week ago and I do not see any updates, they could update me about my order. Thank you. Order number: 81809290957165
A: Dear customer, we would like to tell you that your order can be shipped out in a couple of days, your patience will be greatly appreciated.
ValerieWaugh    Time: 2018-10-07 00:50
Q: Hi... do you ship to Uk?
A: Dear customer, yes, we do.
Nicole Fowler    Time: 2018-10-06 14:42
Q: Does the promotion code lense20 only apply to certain lenses? The promotion ad says all glasses in my email, but when I went to use the promotion code it stated that sorry there are not any lenses on this order. I went back twice to confirm that I chose the lenses of my preferences in my order and they are lenses with this order. Please advice.
A: Dear customer, we have to tell you that if the lenses you choose is free, the promo code will not work.
Jennifer    Time: 2018-10-06 09:56
Q: Hi, I was wondering if your bluelight protect lenses are tinted or clear. Also are the anti-scratch and anti-glare? Thanks!
A: Dear customer, it is clear with a little yellow on the lenses and it do have anti-scratch and anti-glare.
SusanClark    Time: 2018-10-06 06:19
Q: I can’t complete an order. Won’t let me go past prescription
A: Dear customer, would you please take screenshots step by step to show us the problems?
tondrahayes    Time: 2018-10-05 21:09
Q: Do you happen to carry transition lenses?
A: Dear customer, we would like to tell you that we do offer it and it is called photochromic lenses on our website, you can check it under lens tint choice.
GailStanfield    Time: 2018-10-05 08:27
Q: I didn't get any response or a receipt after I ordered? I need a confirmation please. Gail Stanfield
A: Dear customer, we would like to tell you that your order was shipped out on October 5th, your patience will be greatly appreciated.
BeverlyGilley    Time: 2018-10-05 05:11
Q: I paid for expedited shipping. These glasses should be shipped. I need them. You have my money. It is time to get them shipped please.
A: Dear customer, we have to tell you that since you ordered progressive glasses with tint, it will take longer time than normal lenses to be processed, your patience and understanding will be greatly appreciated.
PamCURRIE    Time: 2018-10-04 23:32
Q: It won’t let me use the discount code lense20 Thank you Pam
A: Dear customer, please wait several hours, and it will start soon.
Elm    Time: 2018-10-04 22:11
Q: How is the lense20 coupon applied? I have chosen upgraded lenses but when I enter it error presents "cannot be applied to shipping'
A: Dear customer, please wait several hours, and it will start soon.
TrishaBell    Time: 2018-10-04 22:01
Q: Hello. I am trying to apply the promotional code lense20 and it keeps coming up invalid.
A: Dear customer, please wait several hours, and it will start soon.
JoeAnnaMcCowan    Time: 2018-10-04 16:42
Q: I want to order sunglasses But I cant
A: Dear customer, would you please specify the problems you are having so that we can see what we can do for you next?
Arelys E Rodriguez    Time: 2018-10-04 12:31
Q: I was receiving my glasses today I am so upset because after so long they arrived with scrapes and I can not see well because of that.
A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?
MichelleMoore    Time: 2018-10-04 11:00
Q: Where can I see my rx?
A: Dear customer, you can log into your accoun to check it if you like.
LaNita    Time: 2018-10-03 16:49
Q: What is the default tint is shown on the red Cameron sunglasses? http://m.wherelight.com/mobile/product/product.php?pid=1696
A: Dear customer, we would like to tel you that if you want the tint show on the glasses, you can choose default tint when ordering, we do have this option.
taylorcain    Time: 2018-10-03 11:46
Q: 2180921124811 is the order number. I am just reaching out to see when these will be shipped. I an in need of receiving the glasses by the end of the month. According to the website it was only suppose to take 3-10 business days, and the order was placed on 09/21. U understand the glasses would be made, but when will they be shipped out. Please let me know as soon as possible other wise i will need to go local and purchase another pair... Thank you.
A: Dear taylor cain, we would like to tell you that we will rush this order for you and make sure that you can receive it before the end of October.
MarlaWoodardmar    Time: 2018-10-03 07:28
Q: I would like to know if Sakura # 5043-1×1 come in readers I need them in a 100 vision
A: Dear customer, we would like to tell you that if you want readers with +1.00 magnification, you can order it with this frame if you like.
ca    Time: 2018-10-02 20:33
Q: Hi, I'm trying to apply the 'lense20' coupon code at the checkout but it's coming up as invalid. Is there another I can try?
A: Dear customer, the coupon code works from Oct 5th to Oct 8th. Please try it during this time.
Marie    Time: 2018-10-02 20:20
Q: I have checked my shipping with my tracking number and it says they are waiting on product to be shipped. On your site it says it has already shipped on 9/25/2018. Just checking to see if it has been shipped or not.
A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives, the information will be updated.
AletaHunter    Time: 2018-10-01 15:25
Q: My daughter's prescription is not correct.
A: Dear customer, concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.
pink    Time: 2018-09-29 23:28
Q: I want pink frames,but my account can't do,please help.thanks
A: Dear customer, would you please specify the questions so that we can see what we can do for you?
TobiColeman    Time: 2018-09-29 19:28
Q: Hi, my last order number: 2180920134313 appears to have an incorrect or incomplete tracking number. USPS does not recognize it.
A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=994881296611. Please click S.F. Express to see detailed information.
MichelleTaylor    Time: 2018-09-29 18:00
Q: do you have round and rimless frames,I really want one
A: Dear customer, we have to tell you that we do not have it.
Sherry    Time: 2018-09-27 18:36
Q: Does the website save your cart, so you can come back to it later? I don't want to lose the entries I have so far.
A: Dear customer, yes, you can add to cart and pay later, but if the item is out of stock, you need to choose again.
MyasiaFlorant    Time: 2018-09-27 15:09
Q: Why does my prescription not allow me the free scratch coat?
A: Dear customer, would you please take a screenshot of the ordering page to show us the problems?
Sherry    Time: 2018-09-26 18:31
Q: I am having problems with the "try on" feature. It lets me upload my picture, but then there are no controls to fit it in the area. The picture always comes up sideways, with no option to rotate, or zoom in. I gave tried on my phone, and a PC, I have tried using Google Chrome, Internet Explorer, and Microsoft Edge. Please help. Thank you! Sherry
A: Dear customer, concerning your case, you can take a new photo and try again if you like, your understanding will be greatly appreciated.
GailGladstone    Time: 2018-09-26 15:18
Q: I put the wrong "measurement" in and am now unable to correct it. In the photo, the glasses are showing bigger than my head. How do I take that measurement you are asking for to "picture" what the glasses would look like on?
A: Dear customer, concerning this case, would you please upload your photo again and see if the measurement can be changed, or you can change to another computer to try again.
Monique Johnson    Time: 2018-09-26 09:28
Q: My prescription is pretty strong, do you think the lenses?
A: Dear customer, we would like to tell you that you can choose higher index lenses, it can help to reduce the lens thickness.
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