Q: I have received my orders and have issues with the prescriptions for 2 of the pairs. The Sophia and the Adele are not correct in the prescription. Would you accept an exchange if I mail them back?
A: Dear customer, concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no additional cost.