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JanetBell Time: 2018-11-09 02:34

Q: Hello, my order has arrived and it is incorrect. The frame is correct but the tint is wrong. I ordered a red-orange tint and you have sent a pink graduated tint, meaning it is clear at the bottom. Not only that, the right and left lenses are tinted differently so the right lens is much darker. I also don't think the lenses have been made to the correct prescription as they are not the same as the current pairs I own.

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

MichelleElpusan Time: 2018-11-07 13:54

Q: Do you still carry frame PN MN 3301?

A: Dear customer, we have to tell you that we do not offer it now, please go to our website to choose another frame if you like.

Bonita Time: 2018-11-07 12:01

Q: Hello. I placed my order a month ago. Can you please tell me where my glasses are? I have tracking number but nothing current with tracking info since 10/25/18. Please help

A: Dear customer, we would like to tell you that the tracking information shows: 2018-11-06 00:41 Grapevine, 【Grapevine】 Departed from local distribution center. You should expect to receive your order soon, your patience will be greatly appreciated.

TINAMEREDITH Time: 2018-11-07 10:00

Q: how dark is sea gray 20 is that 80%? or less

A: Dear customer, we have to tell you that it is a light tint.

Milim Thomas Time: 2018-11-05 16:58

Q: My pd is too small if u have not done make it can you change to 60? Thank you

A: Dear customer, we have made changes to your PD and it will be processed immediately.

LindaBowers Time: 2018-11-03 12:40

Q: I cannot move the crosshairs to try on the glasses..

A: Dear customer, would you please take a screenshot of the page so that we can check it for you first.

Shannon Time: 2018-11-03 10:19

Q: Will you be getting anymore of the "thacker" all black frames in?

A: Dear customer, we have to tell you that we will not restock this frame and you can go to our website to choose another frame if you like.

ErinWhite Time: 2018-11-03 09:19

Q: I just received a pair of glasses that I ordered from you. My prescription is accurate, however, I can’t see out of the glasses. I need to return these or get a refund. How do I go about doing this?

A: Dear customer, Concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.

DavidTeggart Time: 2018-11-03 08:32

Q: Can I reorder the below order 2180328144110 2018-03-28 USD42.85 USD42.85 Completed Confirmed Cargo Already Shipped Check Cancel

A: Dear customer, we have to tell you that the correct order is 2180425070812 and you can go to our website to order if you like.

Sandra Evans Time: 2018-11-02 17:12

Q: How to reset password

A: Dear customer, we would like to tell you that you can click \"forgot your password\" under \"login\".

ToniCrist Time: 2018-11-02 12:45

Q: I would like to complete this order 2181031060506 but the system will not process it. please help.

A: Dear customer, we have checked and you did not pay for it, would you please try again and if you still have problems, please take screenshot to show us the problem?

GratiaBrown Time: 2018-11-02 12:21

Q: I just checked my tracking information and my order was shipped to my post office, but then returned to sender for insufficient address. I did not get any notification - is there any way to redirect the shipment? They package is still in the region. Order #2181013110829

A: Dear customer, concerning this case, would you please contact local USPS first to see if the address can be changed and shipped it to you?

RebeccaParr Time: 2018-11-02 00:56

Q: Hi Do you do lens thinning? I have my lens thinned in the uk when i but my glasses. Is it something you offer? Thanks Rebecca

A: Dear customer, can you specify the questions so that we can check it for you?

NakeishaNolen Time: 2018-11-01 19:24

Q: I've tried being patient. I've reached out to you all and USPS but no results and no glasses. The status shows shipped, but I have no reason to lie. I don't want a refund, I just want my glasses. I've ordered from you in the past and since finding out about this site I've sent a lot of business your way. What can I do to get my glasses reshipped. It's been 1 month and I would hate to send a bad review out about your company I've spoken so highly of. My tracking information is listed below https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877004644

A: Dear customer, concerning your case, we can remake the glasses for you, would you please tell us if you can accept it?

MarcelleHood Time: 2018-11-01 17:32

Q: When i click try on, it comes up with a picture that says click on upload below, but there is nothing below, it won't let you go below

A: Dear customer, concerning your case, would you please take a screenshot to show us the problem?

michellesparkles Time: 2018-11-01 17:07

Q: Hello. I have some frames that I would like lenses put into. Do you offer this service?

A: Dear customer, we have to tell you that we do no offer this service, your understanding will be greatly appreciated.

AnnetteJohnson Time: 2018-11-01 11:38

Q: Hello, You do not apply anti-glare to computer glasses automatically, why is this? Now I have to pay extra just like in U.S.A.! I liked your website very much because it did not charge for every little thing like U.S.A.! Now I'm not so sure. Was this error on just one order? Both glasses ordered was for use on computer but no anti-glare applied. Order #2180801144406. Thank you for your help. All Day Computer Worker, A.J.

A: Dear customer, we have to tell you that you only ordered Anti-Scratch coating on the glasses, please double check it.

Tiffany Time: 2018-10-31 22:01

Q: How do I update my shipping address and also if you look at my order history I have purchased the same glasses I’m attempting to put shade again three times already why do the continue to. Break at the same point by where the screws are I love these frames however I don’t think I should have to keep Buying them so often they should be break so easily

A: Dear customer, would you please tell us if you mean that you want to change the address in your account? If so, you can tell us it and we can make changes for you. And if you think that the frame break easily, you can order another style if you like.

Day Time: 2018-10-31 17:15

Q: Hey! Por que al momento de pagar mi factura en la final aunmento del precio que decía?

A: Dear customer, would you please specify the questions in English so that we can see what we can do for you next?

BarbaraVerneus Time: 2018-10-31 16:08

Q: When will my glasses actually arrive please? My order number is 2181025142114. Thanks in advance! Barbara

A: Dear customer, we would like to tell you that this order will be shipped out today and you will receive a tracking number then.

Tamara Garrett Time: 2018-10-31 12:36

Q: Before I place a order I need to change my address. I do not find a way to do that. Please advise. Thank you Tammy

A: Dear customer, would you please tell us if you mean that you want to change the address in your account, you can tell us it and we can make changes for you.

ToniCrist Time: 2018-10-31 06:32

Q: I would like to process this order with the coupond code HA35. 2181031060506. FOR SOME REASON IT IS NO LONGER IN MY CART.

A: Dear customer, you need to enter the HA35 before checking out and the price will be changed automatically.

KioshaBradford Time: 2018-10-31 04:31

Q: Merchant Order No. : 81810260547142 Order No. : 466918102620482152631 Payment Date&Time : 10/26/2018 12:48:21 GMT Amount : 23.82 USD On this order I was charged 26.07 instead of 23.82

A: Dear customer, concerning your case, you can take a screenshot of the payment page so that we can check it for you first.

KristineYang Time: 2018-10-30 19:39

Q: On my order# 81810301924102, I made the mistake of choosing “other color” but I want the “black/silver” frames for the Tawney frames instead. Can this be changed, please?? Kristine

A: Dear customer, we would like to tell you that we have changed it to silver, it will be processed immediately.

JessicaPawlowski Time: 2018-10-30 14:26

Q: my order shows the amount as $26.39 andi applied the code HA35...then at checkout was checkout was $36.89. was my discount applied correctly? order #46691810315142834184? thank you

A: Dear customer, we have double checked and we only charged you $26.39, please double check it.

Kimberly Time: 2018-10-30 05:31

Q: Hi! Could you please tell me if the glasses frames called Kasie, in the color white, are actually clear? Thanks so much!!

A: Dear customer, we would like to tell you that it is clear.

Queen Branch Time: 2018-10-29 11:17

Q: Do you provide transition lens and how much does it cost?

A: Dear customer, we would like to tell you that we do offer it and it is called photochromic lenses on our website, you can check it under lens tint choice on our website.

RUDELL Time: 2018-10-29 10:35

Q: My glasses are peeling after a few months of wear, should this be happening? Thank you

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first.

Stephenie Time: 2018-10-29 09:36

Q: Hi. I have a flex spending account that normally allows for prescription glasses. It is in the form of a card with a VISA logo. Can this be used? Thanks!

A: Dear customer, you can try it on our website to see if it can work, your understandiing will be greatly appreciated.

fableallen Time: 2018-10-29 08:52

Q: on order number 2181029003456, i made the mistake of setting my left eye axis as 5, when it should be 3. i dont know how to fix this, is there a way for me to fix this?

A: Dear customer, we have changed the OS Axis to 3, it will be processed immediately.

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