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Consulting Servive Center

DoloresRocha    Time: 2018-10-24 09:58
Q: Is the discount already applied or do you have to apply the HA35 code?
A: Dear customer, we have to tell you that it will start on October 26th, please go to our website to order then.
DAVAESTARKS    Time: 2018-10-24 09:25
Q: ordered classes on 10/14 for 6-14 day shipping im leaving out of town soon and wanted to know if there is an estimate for the actual shipment order number 2181012121624
A: Dear customer, we would like to tell you that we can ship the glasses to you today and you will receive a tracking number then.
shamalewilson    Time: 2018-10-23 08:52
Q: can I upload my prescription to you guys and also do you do 1.74 high index lens anti glare and coatings?. That's what I need
A: Dear customer, we have to tell you that you need to enter prescription on our website by yourself and we offer 1.74 high index lens and anti-glare coating.
Rabia    Time: 2018-10-22 20:40
Q: Hi, Is it possible to cancel an order before it is shipped, to get a full refund?
A: Dear customer, we have cancelled this oreder and processed the full refund, please check it later.
DAWNWALLS    Time: 2018-10-22 09:14
Q: I'm writing concerning order # 2180620121600. I have been ordering all my glasses from you and am very happy with your service with the exception of the above order. The right arm is completely falling off the frame. I only wear said glasses at work and use the other single vision I have purchased outside of work. How can we remedy this problem? Please advise how you stand behind your product concerning warranty issues? Thank you!
A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?
Nancy Austin    Time: 2018-10-22 08:59
Q: Want to return for different pair.Item received is too big for face.
A: Dear customer, would you please tell us the order number so that we can check it for you first?
MargaretTurner    Time: 2018-10-21 03:58
Q: Ordero # 2181001115829 I ordered glasses on Oct 1. thought more then enough time had elapsed. a friend of ordered glasses on 10/6/2018,her package arrived on Oct 19. I paid extra shipping. I wrote a note. tracking shows it had not been picked up from your shipping center.. glasses say delivery oct 23. im leaving out of state on oct 23 (hours before mail delivery). Imvery upset in regards to your shipping center Margaret Turner Megof56@yahoo.com
A: Dear customer, we have checked and the tracking information was updated today, your patience will be greatly appreciated.
Eugenia    Time: 2018-10-20 12:44
Q: hi, I just placed an order and i didnt allow me to enter the 20% Discount. Can you fix it so i can check it out
A: Dear customer, we have checked and you have applied the code to your pending order, would you please try again if you like?
TammyMarshall    Time: 2018-10-20 11:19
Q: For my prescription the left eye cylinder is -2.50 not. When it sent me the confirmation email link it did not give me the option to change this. Please get back to me to let me know you have received this... thank you.
A: Dear customer, we have made changes to it.
TiffanyLeGrande    Time: 2018-10-20 10:14
Q: I just got the glasses I have been waiting on for almost a month and they don't look like anything I wanted. The frame is flimsy and looks like it could break and the lens are so thick that I get a severe headache. I bought my last pair from you and they are amazing, but these are horrible. Can I send them in and try to get a different pair?
A: Dear customer, can you take a photo to show us how thick it is first?
carnettajones    Time: 2018-10-19 11:48
Q: I have progressive prescription...is bifocal the same ?
A: Dear customer, progressive is not the same as bifocal.
EricaSantos    Time: 2018-10-19 10:39
Q: Hi, I purchased glasses at the beginning of October. Purchase date was October 3, 2018, and and still have not received them. Ship Out is 994883654894.
A: Dear customer, we have checked and it was delivered, if you still have problems of it, please contact us.
Nicole Fowler    Time: 2018-10-19 10:31
Q: Hello the coupin code I am using is not working. Do you why that is? Thanks!
A: Dear customer, can you tell us the code first so that we can check it for you?
JemSpencer    Time: 2018-10-19 10:23
Q: Is it possible to get glasses that are size small in a size medium?
A: Dear customer, we have to tell you that it is impossible, the size is fixed.
COURTNEYANDERSON    Time: 2018-10-19 08:21
Q: Hello, I received my glasses and I think the prescription is different than what was given to you. How can I fix this?
A: Dear customer, can you take a photo of original prescription with PD and attach it in the email so that we can check it for you first?
MableBlake    Time: 2018-10-19 06:35
Q: I need to find my prescription to order new glasses
A: Dear customer, you can log into your account to check it if you like.
SandraRiell    Time: 2018-10-19 03:33
Q: RE: Order 2181009130408 Status states a label has been printed but USPS states the item has not been shipped. Really need my glasses, not sure how long the super glue is going to hold my old one together. Please help!
A: Dear customer, your order is in transit to the US. Your patience will be greatly appreciated.
TINAMEREDITH    Time: 2018-10-18 13:21
Q: Fields Number: A0084 Color: silver I can't really tell what color this is. Is it a light purple? grey? white?
A: Dear customer, we would like to tell you that it is a light blue with grey.
TINAMEREDITH    Time: 2018-10-18 12:39
Q: Do you have wide corridor Progressive lens? I like to have a larger viewing area than standard progressives.
A: Dear customer, we have to tell you that we do not have it.
JeniseSmith    Time: 2018-10-18 09:54
Q: Hello, I placed my order on October 3 and its stating my order was delivered on October 5th but I still don't have my glasses. Can you provide who they were shipped through such as FedEx, UPS or the general post office.
A: Dear customer, we would like to tell you that it is shipped via S.F. express. Your patience will be greatly appreciated.
JH    Time: 2018-10-18 07:52
Q: when will you have more of the Aaliyah eye glasses that are white in stock? I'm really wanting these pair. thanks
A: Dear customer, we will restock this frame recently, you can check it on our website one week later if you like.
taylorcain    Time: 2018-10-18 07:49
Q: Hello! I received my package with most items in the mail the other day, However I am missing 3 items. I am missing the Raychelle glasses, the Chelsea glasses, as well as the $45 gray sunglasses. 2180921124811 is the order number. Thank you!
A: Dear customer, we would like to tell you that they were sent to you separetly, the first package includes 9 pairs, and the second package include two pairs which are Raychelle and a $5.00 sunglasses, so please double check and tell us if the first package have nine pairs except the two ones? If so, that is correct.
ChandraWard    Time: 2018-10-17 16:06
Q: I received a coupon for my next order but I cannot locate it.
A: Dear customer, we have double checked and we can not find it either, can you remember the reason of issuing it?
JemSpencer    Time: 2018-10-17 14:29
Q: Hello, I placed an order and it does not reflect any of my prescription information! How can I fix this?
A: Dear customer, would you please tell us your correct PD and prescription so that we can make changes for you?
Cheryl    Time: 2018-10-17 05:02
Q: How can you find out your glasses prescription if you lost it?
A: Dear customer, you can get it from your eye doctor.
sj    Time: 2018-10-17 01:03
Q: Do you offer referral credit? I'd like to do video on this and offer to friends, is that possible?
A: Sorry. The referral credit is not opened yet. But we will release $300 bonus for Halloween video, you can follow us and do video to win the bonus since Oct.20.
LoidaMartinez    Time: 2018-10-16 18:05
Q: Do you offer high index 1.74?
A: Dear customer, yes, we do offer it.
KM    Time: 2018-10-16 08:26
Q: Can you tell me if my glasses have shipped yet? order id is 81810061149274 thanks! Kassie
A: Dear customer, we would like to tell you that the tracking number is 1ZX189650437005574 and you can track it on UPS website a couple of days later.
S    Time: 2018-10-16 06:47
Q: Does your company sell readers
A: Dear customer, yes, we do offer it.
RM    Time: 2018-10-15 21:18
Q: Hi, can you tell me if you will restock the style Hanks number 5069? Thanks!
A: Dear customer, we have to tell you that we will not restock this frame, please feel welcome to order on our website with another style if you like.
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