Buy Prescription Glasses Online at Affordable Prices

DavidHughes Time: 2018-11-23 09:51

Q: where is my order?

A: Dear customer, the UPS website shows:2018-11-23 16:52 MANDEVILLE, LA, US, DELIVERED. And you have applied refund on your paypal, now you did not pay for this order, your understanding will be greatly appreciated.

FaithWhittaker Time: 2018-11-23 09:50

Q: The tracking information you provided for my most recent order isn't working. Please provide accurate tracking information, as I placed this order over a week ago. Thanks!

A: Dear customer, the USPS website shows: 2018-11-21 13:15 UNITED STATES, 【UNITED STATES】 The customs clearance is completed. You should expect to receive your order soon, please wait with patience.

Valentina Time: 2018-11-23 07:29

Q: Hi, How can I access my discount code? I ordered one pair of glasses and want to order another pair using the discount code for the black friday sale. Thank you.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

MelissaMiller Time: 2018-11-23 07:00

Q: Hello, I just purchased a pair of glasses for your Black Friday sale. I would like to get another but I cannot find the coupon I was supposed to receive. Where can I find it?

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

DemetraPresley Time: 2018-11-22 14:19

Q: I placed an order but one of the frame styles is wrong. I wanted MARGUERITE SN: 97068-1, in the Color: tortoiseshell, not Brown.

A: Dear Demetra Presley, we have made changes for you.

Holly Time: 2018-11-22 05:20

Q: I didn't get a chance to spin the wheel for a discount! That's not fair!

A: Dear customer, you can log in and get into your order list, then click the Lottery to spin the wheel.

LeslieJ Time: 2018-11-21 12:46

Q: Order number 2181111163454 This order has said twice it is complete and in checking. When will it ship? Thank you

A: Dear Leslie Jenkins, we would like to tell you that you ordered 4 pairs of glasses, 3 pairs have finished and 1 tinted is still in processed and we will ship your order as soon as possible. Thank you for your understanding.

Anna Time: 2018-11-20 17:25

Q: I live in Canada and I was going to order up some glasses, but after checking your shipping policy had noticed the following statement by WhereLight "Because of the strike in Canada, it's uncapable for us to provide free freight for you. We are truly sorry for this, hope you can understand. " Not sure what this means, that you no longer deal with orders from Canadians. Sigh.

A: Dear customer, we would like to tell you that because of the strike in Canada, we can only ship your order by UPS , and you need to pay for the UPS shipping fee, it is not free.

Sheila Time: 2018-11-20 09:49

Q: How do I try the glasses on. I went on the website yesterday and there was an icon that let me try the glasses on with my photo.

A: Dear customer, you can upload your photo to try the glasses on

Eugenia Time: 2018-11-20 09:33

Q: i paid for my order on Friday but it still says its not paid im not sure if i should submit payment again or not Thanks

A: Dear customer, would you please tell us the order number so that we can check it for you.

ElizabethSi Time: 2018-11-19 23:22

Q: Hello I bought 2 pairs of glasses. One frameless and one pink. Totally love the pink one and would like to re-order. Do you still have all my info? Thanks

A: Dear customer, would you please tell us the order number so that we can search your information.

Christie Time: 2018-11-19 09:39

Q: I cannot find my past orders. There is no information. I want to find my prescription.

A: Dear customer, we have sent your info to your email, please check it in your email.

Theresa Time: 2018-11-19 08:03

Q: My glasse, the frames just cracked by the bridge! What is you replacement policy?

A: Dear customer, would you please take a photo of the frame and attach it in the email so that we can check if for you first.

TINAMEREDITH Time: 2018-11-19 07:52

Q: Otis Number: 2098 Can you make these in progressive lens instead of just single vision?

A: Dear customer, we would like to tell you that the 2098 can not be made in progressive lens.

Morrigan Time: 2018-11-16 03:49

Q: Hello, Is it possible to get a normal prescription lens (as opposed to sunglasses lenses) in the Logan? www.wherelight.com/wl/GetInfo-1601.html?c=silver Thanks.

A: Dear Customer, we are sorry to tell you that we do not offer that, please choose other frame on our website is you like.

LatashaPrather Time: 2018-11-15 18:23

Q: I have astigmatism in my left eye and I would like to know which lens recommended.

A: Dear customer, concerning your case, you can take a photo of the original prescription and PD and attach it in the email so that we can check it for you first.

Adrian Time: 2018-11-15 18:03

Q: Is it possible for you til fill my prescription with an ADD of +0.75?

A: Dear customer, we have to tell you that the minimum Add we offer is +1.00.

AlleneBrown Time: 2018-11-15 13:01

Q: Do you offer transition lenses?

A: Dear customer, we would like to tell you that we do offer it and it is called photochromic on our website, you can check it under lens tint choice.

Lisa Time: 2018-11-15 07:51

Q: Trying to follow up on my order. Order number 2181101172404

A: Dear customer, we would like to tell you that the tracking information shows:Your item arrived at our RICHMOND VA DISTRIBUTION CENTER destination facility on November 15, 2018 at 6:01 pm. The item is currently in transit to the destination.You should expect to receive your order soon.

TINAMEREDITH Time: 2018-11-14 04:25

Q: 9400115902368877019679 Tracking History Nov 2 2018 12:48am Shipping Label Created, USPS Awaiting Item Cary,NC 27513 A shipping label has been prepared but does not indicate receipt by usps or actual shipping date; Order placed: 10-28, 18 days and still have not received. WHY? Please don't tell me to be patient, find out what happened please.

A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives in the US, the information will be updated.

Tina Time: 2018-11-14 04:06

Q: Trevino Number: 63071 Can you explain the difference in the color for Other and red: What is the difference? Both glasses look so dark on my monitor, I can’t really tell the difference.

A: Dear customer, we would like to tell that for the other color, the temple arms are almost black and the front is tortoiseshell, and for the red pair, the temple arms are tortoiseshell with red while the frong is dark red and looks like black.

Jamie Time: 2018-11-13 23:05

Q: Nancy, You did not answer my question. I was asking if I could change the shipping because I didn't upgrade and it was going to take forever to get here - you answered a question I didn't ask: Question:Shipping for Order Answer:Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated. nancy best wishes

A: Dear customer, do you mean that you want to change the shipping method? If so, we have to tell you that since it is shipped out two days ago, it can not make changes now. Your understanding will be greatly appreciated.

SylviaCrowder Time: 2018-11-13 20:28

Q: Hi I ordered 2 pairs of glasses that I'm trying to track. But the tracking stopped when they were shipped on 10/30/2018. Can you please give me an update?

A: Dear customer, we would like to tell you that your order was shipped out to you from our US office and would you please wait several days for the updates?

Andrea Time: 2018-11-13 20:12

Q: I got a pair of my glass and the nose part was missing

A: Dear customer, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

DashaRobinson Time: 2018-11-13 13:21

Q: did you receive the information needed to complete my order?

A: Dear customer, we have changed the PD to 33.5/33.5 according to your final confirmation and it will be processed immediately.

FaithDickens Time: 2018-11-13 11:26

Q: Hello A tracking number was issued on 11/9/2018. Glasses not delivered yet. Order Id 2181101100734 Tracking Number 9400115902368877018368 My eyeglasses should have been shipped already. I should receive compensation of another pair of complimentary eyeglasses to make this right. I really need my eyeglasses as soon as possible as my other pair broke, hence why I ordered these. Please Advise

A: Dear customer, we have shipped this order to you in Nov. 2nd, and you should expect to receive your order soon.

AritOkon Time: 2018-11-13 11:14

Q: Why hasn't my item shipped?

A: Dear customer, we have contacted you about your phone number, but you have not replied to us, would you please tell us the phone number so that we can ship the glasses to you?

Jamie Time: 2018-11-13 11:09

Q: Shipping for Order 2181031153601: Looks like I messed up and didn't upgrade my shipping on this order - now it is going to take a ridiculous amount of time to get to me. Any way to change this at this time? I can't get any status updates when I try the link you sent me.

A: Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated.

Angela Time: 2018-11-13 06:04

Q: I'm trying to find order 2181026074618

A: Dear customer, the tracking information shows: 2018-11-06 16:30 HK HKG Cross border Sub contractor, 【HK HKG Cross border Sub contractor】 Shipment arrive at HK HKG Cross border Sub contractor distribution center. Your patience will be greatly appreciated.

Tamara Time: 2018-11-12 10:50

Q: What is the general time frame for receiving your glasses after placing your order.

A: Dear customer, we have to tell you that it is determined by the lenses you choose and the shipping method you choose.

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