Consulting Servive Center

A: Dear Diane Price, we would like to tell you that you need to order two pairs in one order and enter code \"light\", then the lesser value one will be free, please try again and if you still have problems, please feel free to contact us.

A: Dear Jami Swindell, we are sorry to hear that, we will try our best to solve the problem for you, but would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Lethia Stewart, We would like to tell you that we will have many discounts recently. You can choose your glasses after you receive your coupon. Thank you.

A: Dear Erica Selin, We would like to tell you that the order amount have to exceed the amount of the coupon. Thank you.

A: Dear Diane Price, We would like to tell you that your right Axis is 10. If you still have problems, please feel free to contact us.

A: Dear Jazmin Scott,We would like to tell you that we have shipped this order to you and the information of this order will be updated soon, your patience and understanding will be greatly appreciated.

A: Dear Samantha Maldonado, we have held the order for you, please tell us the correct information so that we can make changes for you.

A: Dear Erica Selin, we would like to tell you that the equivalent coupon will be shipped out with the glasses when it is shipped out, your understanding will be greatly appreciated.

A: Dear Nicole A, we have to tell you that we only have it in blue now.

A: Dear Jasmine Wilson, we would like to tell you that if you do not have add, you can order single vision on our website, if you still have problems, please feel free to contact us.

A: Dear Estelle Clark, we have received your order and payment, we will process is immediately.

A: Dear Nikki, we would like to tell you that the sale will ends tomorrow, you can place an order now and leave a note to show us you need to wait for the new prescription and we will hold on for you.

A: Dear Evelyn Phillips, would you please tell us if you want single vision lens or multifocal lens ? If you want single vision distance lens , you don\'ot need to add the ADD value.

A: Dear Jasmine, we would like to tell you that you need to go to our website to choose frame and enter the prescription on our website.

A: Dear FrancesCantwell, we are sorry to tell you we will never restock it. We have many other beautiful frames on our website, please go to order on our website if you like.

A: Dear Eileen Scholten, we are sorry to tell you we do not offer a prism with your strong prescription.

A: Dear Jill Murray， we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. The minimum PD of the frame you chose is 27.5, so you cannot enter 26.5.Please go to our website to choose another frame with smaller lens width instead and tell us the frame number and color, your understanding will be greatly appreciated.

A: Dear KaraMason ,We have to tell you that not all our frame have \"try on\" feature, your understanding will be greatly appreciated.

A: Dear Tanja Richardson, we would like to tell you that we do offer transitional lens and it is called photochromic lens on our website. You can attach your prescription in the email and send it to our email:service@mail-wherelight.com

A: Dear talky,We are sorry to tell you that we only have blue frame. The other color is out of stock. You can choose blue frame if you like. Thank you.

A: Dear SarahWiley,We have issued a coupon and the code is 756qz61753141212480, please use it before 02-15-2019. You can use the new coupon to reorder glasses.

A: Dear Nicole, Our price is true. you can order the glasses you like in our website. We have many discounts in our website now.

A: We are sorry for the inconvenience brought to you, we have to tell you that the reason of changing lens price is that some of our customers whose prescription is over -4.00 complaint that their lenses are thick and not beautiful in the frames. Now we have custom made these lenses which is over -4.00 so that it will be thinner and look better, that\'s why we charge extra $12.00. But if you do not mind the thickness of the lenses, we can offer a coupon which is of the same value as the extra charge so that you can use it to order on our website with regular lenses. Thank you for your understanding.

A: Dear Marsheila Gast, we would like to tell you that we now have 30% off promotion on our website and you can also get a coupon which is equal to your order amount and you can also get a scarf, you can go to our website to order a new pair of glasses and leave a message to ask us to send you some nose pads together with the new order.

A: Dear Dawn Hunter, we are sorry to hear that, we have double checked your previous order and found that it was placed in 2006, would you please check with your doctor first if your prescription has changed? If not, please feel free to contact us so that we can see what we can do for you next.

A: Dear Kristen, would you please send a screenshot to us? Thank you.

A: Dear Patricia Davies, if you want single vision computer glasses, you need to add half of the Add to your Sph value, narrow the PD by 1mm and remove the Add. Or you can confirm your prescription from your doctor. Thank you.

A: Dear Olivia Williamson, we would like to tell you that your glasses have arrived at GROVE CITY, OH. You can check the shipping status at http://www.17track.net/en/track?nums=994930306672 Please click S.F. Express to see detailed information. Thank you.

A: Dear kevin sorensen, we have cancelled this order for you and have processed the full refund, please check it later.

A: Dear Monica Donovan, yes, we would like to tell you that frame only does not include lenses.