Consulting Servive Center

A: Dear Mawakana white, concerning your case, would you please tell us the correct prescription so that we can make changes asap?

A: Dear Ana Cardona, we have issued a new coupon and the code the code was sent to your email , please check your email later.

A: Dear Tatiana Howling Wolf, we have changed the address for you.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: Dear Customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

A: Dear customer, we would like to tell you that if you want computer single vision, you need to add the half of the Add value to the Sph value and narrow the PD by 3mm.

A: Dear customer, we are sorry to tell you that we only have it in pink now.

A: Dear customer, we do have receipt, we can attach it in the email and send it to you. please check your email later.

A: Dear Audrey, we would like to tell you that if you choose single vision distance lens, you do not need to add ADD value.

A: Dear customer, this message has been replied via email, please check it.

A: Dear Customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

A: Dear customer, you can log in and get into your order list, then click the Lottery to play the turntable.

A: Dear customer, the tracking information shows:2018-11-29 05:33 Los Angeles, 【Los Angeles】 Collect by Agent. Would you please wait several days, your patience will be greatly appreciated.

A: Dear customer, we have received your order and it will be processed immediately.

A: Dear customer, you can take a photo of your glasses so that we can check it first?

A: Dear customer, you can email it to service@mail-wherelight.com

A: Dear customer, Concerning your case, would you please take a photo of the original prescription so that we can check it first?

A: Dear customer, the tracking information shows: 2018-11-29 13:37 BEDFORD PARK IL DISTRIBUTION CENTER, Departed USPS Regional Facility. You should expect to receive your order soon.

A: Dear customer, we would like to tell you that it will be shipped out to you with your glasses, your patience will be greatly appreciated.

A: Dear customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

A: Dear customer, we have to tell you that your order was returned to us due to incorrect shipping address, please tell us the correct address so that we can reship it to you.

A: Dear customer, we would like to tell you that the tracking information shows:2018-11-17 Saturday 15:27:00 Shipment in transit at Greenwood,UNITED STATES. Thanks for your waiting. Your patience will be greatly appreciated.

A: Dear customer, we would like to tell you that your order was delivered on Novermber 27th, please check it and if you still have problems, please feel free to contact us.

A: Dear customer, we would like to tell you that premium coating is better anti-scratch & glare coating, and what you said is blueprotect coating, you can check it on our website if you like.

A: Dear customer, we have to tell you that we do not offer bluelight protect with +sph, your understanding will be greatly appreciated.

A: Dear customer, we would like to tell you that we do not offer photochromic for your prescription, would you please tell us your decisions?

A: Dear customer, we would like to tell you that they are on the way to the US and when it arrives, the information will be updated.

A: Dear customer, it seemsn that the USPS have lost it, concerning this case, we will remake it for you, would you please tell us if youw want it?

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.