Buy Prescription Glasses Online at Affordable Prices

Gail Mitchell Time: 2019-01-19 11:48

Q: Are u sure the Burke in black is metal?? I love them but r looking for plastic frame

A: Dear Gail, we would like to tell you that the Burke is made of acetate. If you still have problems, please feel free to contact us.

ConstanceMackey Time: 2019-01-19 11:47

Q: Hi I’m trying to change my email address but it will not allow me to

A: Dear Constance Mackey, Would you please tell us your new email address? And we will change it for you.

Debbie Orban Time: 2019-01-19 11:22

Q: Why wouldn’t the 30% off work? It says it expires tomorrow?!!

A: Dear Debbie Orban, We would like to tell you that you can not use the discount of 30% off if you choose $6.95 or $9.95 glasses. The two discounts can not be used together. If you still have problems, please feel free to contact us.

TehonnaMallet Time: 2019-01-19 10:38

Q: I order my glass over a month ago. And still have not received.

A: Dear Mallet Tehonna, we are sorry for the delay.Because your glasses was made incorrect so that it remake many times. Now it has been finished. We will ship your order out today. Your patience and understanding will be greatly appreciated.

AlexandriaMiles Time: 2019-01-19 09:59

Q: I am anxiously awaiting delivery on four pairs of glasses I bought 27 days ago. I cannot use the tracking service you provide. My computer thinks it's "unsafe." Here is my information. Please email back and tell me where the four packages are now and when I will receive them. Thank you very much. I love wherelight! Order number 2181223195631 Purchase date: 2018-12-23 19:07:01 Tracking number LT191017672CN

A: Dear Alexandria Miles,we would like to tell you that your package has just left LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER. Please don\'t worry. It is being delivered to you.Your patience and understanding will be greatly appreciated.

SandyColvin Time: 2019-01-19 04:10

Q: Will the Natalie in Tortoiseshell be back?

A: Dear Sandy Colvin，we are sorry to tell you that the Natalie will not be produced again and we will not restock it.

ShevonPurcell Time: 2019-01-18 16:54

Q: I have received my order. And I love my new glasses however I got a pair that seem to be scratched on the lens. Is there anyway I can return them or exchange?

A: Dear Shevon Purcell, we are sorry for the inconvenience, we will try our best to solve the problem for you, would you please take a photo of the glasses and attach it in the email so that we can check it first ?

Chasity Time: 2019-01-18 14:28

Q: I placed and order for my glasses last week and they still haven’t arrived. Need to know what’s going on

A: Dear Chasity Johnson, we would like to tell you that we shipped your order on JAN.15th, and it is in transit now, when it arrives in USA, the tracking will be updated. Tracking number is 9400115902368877049218. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877049218

Helena Hearn Time: 2019-01-18 11:17

Q: Yes, I ordered glasses from your website. I don’t know your guarantee policy but my shaft has broken and I can’t find replacement. What do you all do to honor this? I love my glasses and I have not had them a year and the shaft just broke in half near the frame. Please advise... I need my glasses!

A: Dear Helena Hearn, we have checked your order and it was beyong warranty, but we will try our best to solve the problem for you. would you please take a photo of your glasses and attach it in the email so that we can check it for you first ?

MichelleDuran Time: 2019-01-18 11:14

Q: I just checked my bank account and it was charged the same amount three times. Can you please check into this? Thank you.

A: Dear Michelle Duran, we ill check this for you and we will reply to you later, don\'t worry about it.

MichelleDuran Time: 2019-01-18 11:12

Q: I just ordered two pairs of glasses but was charged the wrong amount ($24 more). I have the receipts to show you. Can you please correct this? Thanks.

A: Dear Michelle Duran, we ill check this for you and we will reply to you later, don\'t worry about it.

RebeccaSanchez Time: 2019-01-18 08:05

Q: I just placed an order but when I checked out the free gift was not in my cart. Could you please add that back into my order?

A: Dear Rebecca Sanchez, we will add the gift to your order, don\'t worry about it.

HelenCoughlan Time: 2019-01-18 05:26

Q: When I add in the new30 code for my 30% discount it is not calculating it correctly. It's asking for $5 more than I calculate it to be. Why is the maths wrong on your system please?

A: Dear Helen Coughlan , we would like to tell you that the discount does not include freight， thank you for your understanding.

Theresa Time: 2019-01-17 20:46

Q: Hi would you please cancel this order I put in the wrong prescription. Thank you so very much. 2190117193010

A: Dear Theresa, we can make changes for you, would you please tell us your correct prescription, or you can take a photo of your prescription and attach it in the email : service@mail-wherelight.com

LaJuneBoyd Time: 2019-01-17 18:54

Q: I just ordered from you all during the 30% off + free gift. I didn't add it to my cart when I ordered. Will I still receive it?

A: Dear LaJune Boyd， we will add a gift to your order.

LiaB Time: 2019-01-16 19:38

Q: I just placed an order but needed to add apartment # on shipping address. Can I still update?

A: Dear Lia Balls, please tell us your info and we will make changes for you.

Michelle Herron Time: 2019-01-16 12:06

Q: Just got my glasses in the mail and the lense is broken .....how do I go about getting a replacement? I have a pic but can’t see how to upload it.

A: Would you please send the picture to our email : service@mail-wherelight.com .

KorinneZimmerman Time: 2019-01-15 23:45

Q: I just placed my order and realized I forgot to add the gift package to my cart. Is there any way I can add it to my order?

A: Dear KorinneZimmerman，Don\'t worry. We will ship your package with the gift package together.

AllyM Time: 2019-01-15 22:18

Q: I received voucher coupons brought the black friday promo and have not used them but when trying to use them today it says they’ve already been used. what can i do to get my credit??

A: Dear customer, we have issued a new coupon and we will send the code to your email.

LethiaStewart Time: 2019-01-15 19:13

Q: On your website, I don't see where one can upload their picture and place frames on the picture. This will allow to see how the eyeglasses will look and enable to purchase the right size frames. Will you please update your system so it can do it? It will be helpful.

A: Dear Lethia Stewart, thank you for your advice, we will improve our website step by step, thank you !

Patricia Vasquez Time: 2019-01-14 15:54

Q: Why isn't my order eligible for 30% discount??

A: Dear Patricia Vasquez, we would like to tell you that you need to enter the code new30 to get 30% off.

Kelly Peterson Time: 2019-01-14 15:45

Q: Do you have a store or do I order off of the internet? Thank you. Kelly Peterson

A: Dear Kelly Peterson, we only sell online, our website is www.wherelight.com, please feel welcome to order on our website.

Janice Time: 2019-01-14 05:53

Q: Do I have to give a PD number? Would the doctor measure that for me?

A: Dear Janice, we would like to tell you that PD is important and you can ask doctor to measure it or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

AneenSkandar Time: 2019-01-12 20:29

Q: My order total was $28.58 but when I entered my credit card info and completed my order it says my card will be charged for $37.85. Why is this??? Please help.

A: Dear Aneen Skandar, we would like to tell you that the total cost of your order is $37.85, but you have the NEW30 discount, so we only charged you $28.58.

Tyanna Benson Time: 2019-01-12 17:11

Q: I have ordered from yal several times, as of recently every pair I select even pairs I currently own that I cannot seem to order in a different color because my 31. Right and my 31. Left are a barrier, why is this happening and how do I get around this??

A: Dear customer, we would like to tell you that we are improving our website, each frame has its minimum PD so that the glasses can be processed correctly, would you please choose another frame instead ? If you do not want other frames, you can choose the minimum PD and leave a note to tell us your correct PD, we will try our best to process your glasses.

KeriBrooks Time: 2019-01-12 08:12

Q: Can any frames be made into sunglasses ?

A: Dear KeriBooks， we would like to tell you that sunglasses can only be made by the frame of sunglasses.

JanArnold Time: 2019-01-09 14:21

Q: Trying to order. The site wont load past prescription. When I try to add, prompt keeps saying "choose thickness", but site wont let me.

A: Dear Jan Arnold, please try to re-login your account again, then in the step 1,choose the type of lens first. In the step 2, you can choose your prescription in Select your prescription.

RuthWarner Time: 2019-01-09 12:02

Q: I have tried to purchase 3 different eyeglasses at 3 different times today. I receive a message that PayPal payment would not go thru and to select a different form of payment. I have used PayPal with you on previous orders with no problem. I did contact PayPal and there is no problem on their end. Do you no longer accept PayPal? What is the prolem?

A: Dear Ruth Warner, we are sorry for the inconvenience brought to you. Could you please take a screenshot and email it to service@mail-wherelight.com so that we can check it for you first?

Arelis Malave Time: 2019-01-09 09:33

Q: I want to add some features to the prescription. Like blue light protect and polarized, how can I add as much as I want?

A: Dear Arelis Malave, we would like to tell you that you can choose functional lens. In the functional lens, you can choose Blue Light or Polarized.

JoAnna Time: 2019-01-09 08:40

Q: Are you able to put prism lenses in my prescription?

A: Dear Jo Anna,we would like to tell you that you can add your prism in your prescription.

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