Consulting Servive Center

A: Dear Natasha, we are sorry to tell you that this frame can not do the single vision lenses since the shape of the frame is very special.

A: Dear Imani, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jazmin Scott,we would like to tell you that we have shipped your order out.We would like to tell you that your package is sending to the next destination. When it arrives at the next destination, the local post office will update the tracking information.

A: Dear Christie Thompson, if there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Tan, we would like to tell you that your order has been shipped out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40454411917&requester=WT/trackdetails

A: Dear Cassandra, we would like to tell you that you can choose it in the tint. We have photochromic brown and photochromic grey.

A: Dear Maria Haye, we are so sorry for the delay.We would like to your order is to be finished, If everything goes well, we can ship your order out this week. If not, we will ship the finished glasses to you first. When the other pair is finished, we will ship it to you.

A: Dear Maria Haye, we are so sorry for the delay.We would like to your order is to be finished, If everything goes well, we can ship your order out this week. If not, we will ship the finished glasses to you first. When the other pair is finished, we will ship it to you.

A: Dear Crystal Bradley, we are sorry for the inconvenience brought to you. We will inform our technicians to fix it.

A: Dear Gail Gardner， we would like to tell you that we can process this frame with progressive lenses or Free Form lenses.

A: Dear Rose NEFF, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57.Please choose other smaller frame. Thanks for your patience.

A: Dear Mollee Bagwell,we would like to tell you that we have shipped your order out and the tracking information shows that your item departed USPS GREENVILLE SC DISTRIBUTION CENTER destination facility on September 21, 2019 at 11:31 pm. The item is currently in transit to the destination.

A: Dear Siegrist Bell, we are sorry to tell you that we don\'t have a fast way to filter by PD. If your PD is under 65, we suggest you to choose small size frame or middle size frame.

A: Dear JENNIELOPEZ, We will ship your order on Monday.

A: Dear Whitney Walker, we would like to tell you that you can choose Frame Only, we will send you that frame with clear non-prescription lenses.

A: Dear Cassandra, lens tint is permanently tinted at all times. If you want transition lenses, you can choose photochromic lens on our website.

A: Dear Cindy Niceforo,Yes, your order is in processing now.

A: Dear Becky Tobias, We would like to tell you that we can ship your order tomorrow. Would you please tell us when you will leave ? We can ship the glasses to new address if there\'s not enough time.

A: Dear Rosady Arroyo, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated when your package arrives at next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877206055

A: Dear Annette Root, we would like to tell you that you can take a photo of your original prescription which contains PD value and attach it in the email. We will check it for you.

A: Dear Sonia Xminies, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Becky Tobias, we would like to tell you that we will ship your order out next week. And if everything goes well, you can receive your eyeglasses by the 21st of September.

A: Dear Shawnta Coker, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Catherine Cobb, we are sorry for the delay. we would like to tell you that your order is to be finshed. We will ship your order soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Deyaline Ditren, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the frame number and take a photo of your prescription first? We will check it for you.

A: Dear Diana Soccorsi, we would like to tell you that your order is to be finished. We will ship your order out soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

A: Dear Damaris Zuniga, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Cher, we are sorry for the delay. We have checked your order and we would like to tell you that your order is to be finished. We will ship your order out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.