Consulting Servive Center

A: Dear Marylou,we would like to tell you that if your prescription is very heavy, you can choose Ultra High Index 1.74 lens. We suggest you to choose the frame#97329. If you don\'t like it, you can choose other frame you like. And each frame is marked the size on our website.

A: Dear Kammara Poole, we would like to tell you that if you want to choose single vision reading lenses, you can fill your near PD. If you want to choose single vision distance lenses, you can fill your distance PD. If you want to choose single vision computer lenses, you can fill your near PD. If you want to choose Multifocal lenses, you can fill your distance PD.

A: Dear Donna, we have answered your question via email.

A: Dear Teresa， We would like to tell you that we don\'t take Insurance.

A: Dear Trinity, we would like to tell you that you can measure the size of your frame which you are wearing. Then you can compare with the size of frame in our website and choose a frame which fit you well.

A: Dear Rachel, we would like to tell you that we have photochromic grey and photochromic brown .

A: Dear MaryPrestigiacomo, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Lauren Elder, our email address is service@mail-wherelight.com

A: Dear Alexi, you can email us your prescription so that we can check it and tell you how to place an order.

A: Dear Romolia Hampton, We have checked your order and we need to check the prescription with you. Would you please take a photo of your prescription to us?

A: Dear Qvanaa Gardere, yes, we can ship to Seoul, but you need to choose UPS shipping.

A: Dear Theresa, you can email your prescription to us : service@mail-wherelight.com , we will check it and tell you how to order.

A: We are sorry to tell you that the frame#97320 is not available in tortoiseshell, we only have it in red, blue, pink, black, white, would you please tell us if you want one of them? If not, please go to choose another frame which price is around $26.95 and tell us the frame number and color so that we can make changes for you.

A: Dear Symphony Jones, if you do not want to use Paypal, you can use credit card, it\'s ok.

A: Dear Robin Dubbert, what do you mean switch from checking out the men\'s frames ? do you mean the Try on feature ?

A: Dear Maria, we are sorry to tell you that we don\'t make tri-focal progressive lens.

A: Dear Yvette Sparks, we have made changes for you, please don\'t worry about it.

A: Dear Dixie Larson, we would like to tell you that it will take 20 days to be processed since we are having a holiday now, thank you for your understanding.

A: Dear April Brooks, yes, the free from lens has no line.

A: Dear Mandy Spooneybarger, we would like to tell you that we shipped your order on Jan. 12th and the standard shipping usually takes 30-45 BUSINESS days, you should expect to receive it soon, your understanding will be greatly appreciated.

A: Dear Donnelle Wheeler, we will try our best to solve the problem for you, would you please take a photo of your prescription and attach it in the email so that we can check it first ?

A: Dear Tabitha Hernandez, we would like to tell you that you can leave a note to let us check your prescription and attach your prescription in the email.

A: Dear Gloria, we are so sorry for the inconvenience,we cannot search your order with this email acct, would you please tell us your order number and take a photo of your prescription and attach it in the email so that we can check it for you first ? we will try our best to solve the problem for you.

A: Dear Laura Barry Johansen, we would like to tell you that we also have a suggestion of lense thickness when you choose the index, the index higher, the lenses thinner.

A: Dear Suzette Sharif, you can send it to our email :service@mail-wherelight.com and please describe the problem in detail in the email.

A: Dear Delicia Askew, we have made changes to your order, please don\'t worry about it.

A: Dear Amanda Stumpf, after we ship your order, we will send you a tracking number, please don\'t worry about it.

A: Dear CynthiaColes, you can click here to check :https://www.wherelight.com/faq.php?faq=after

A: Dear Rachel Crenshaw, we would like to tell you that the frame only has no lens. It’s only a frame with plastic lens , not real lens.

A: Dear Rebekah, we would like to tell you that you can check the picture to choose the color you want, select lenses tint, only the photochromic brown and photochromic grey will be gradient, other colors are only tint, not transition.