Buy Prescription Glasses Online at Affordable Prices

ColleenReynolds Time: 2019-04-01 17:54

Q: Hello, For the clip-on sunglasses, is the tint I choose during checkout for the outer part that clips on, or the base of the glasses? Thanks!

A: Dear Colleen Reynolds, we would like to tell you that the tint is for the lenses, not for the clips on, the clips on are all the same, cannot be changed.

PatriciaPfute Time: 2019-04-01 05:58

Q: Hi I wanted to order my prescription glasses my ADD is +0.75 in both eyes. In ADD column there is no +0.75 it starts from 1.00. I have put the ADD in the additional information it will not let me proceed to the next. Please advise

A: Dear Patricia Pfute, you can leave a note to tell us your ADD is +0.75 then we will make changes for you.

alonzoking Time: 2019-03-31 15:30

Q: hello is there a way i can get notified when item 6083 in black comes back in stock?

A: Dear alonzoking， we are sorry to tell you that will not come back in stock. we have many other beautiful frame on our website, welcome to place a new order.

Sierra Time: 2019-03-29 23:24

Q: Can multiple coupons be used at the same time? I have a coupon from a previous purchase, and would like to apply it along with the 50% off for the 2nd pair of glasses that is being advertised, but I can't seem to use both at the same time.

A: Dear Sierra,we would like to tell you that the two discounts can not be used at the same time.

KathyBrighton Time: 2019-03-26 16:40

Q: Hi, I see my glasses have already been shipped over a week ago. Wondering when I can expect to see them. I'm very anxious! Love your styles!

A: Dear Kathy Brighton, we have checked your tracking information and it shows that your package has arrived at DETROIT MI NETWORK DISTRIBUTION CENTER. You will receive your package soon.

JeanetteStoyak Time: 2019-03-26 16:14

Q: Which of the colors in SELECT LENSES TINT is photochromic. None of them say photochromic.

A: Dear Jeanette Stoyak, we would like to tell you that the last two chooses are photochromic . We have photochromic grey and photochromic brown.

JeanetteStoyak Time: 2019-03-25 16:21

Q: I've picked out frames and progressive lenses and want to add photochromic grey but don't see that option.

A: Dear Jeanette Stoyak, we would like to tell you that the photochromic grey is in the SELECT LENSES TINT.

Karen Time: 2019-03-24 18:36

Q: I want to make sure the 50% off coupon was applied to my order. Thank you

A: Dear Karen， we have checked your order and the 50% coupon was applied to your order. The price of #95141 is $54.85 . The price of #97152-1 is $101.75 . So we charged you $101.75+54.85/2=$129.17 . If you still have problems, please feel free to contact us.

ErikaGarcia Time: 2019-03-22 11:14

Q: Hello! I would like to place an order for these frames: (MUSE, SN:5825) but I am getting an error saying that my PD is too small for the frames. Is there anything that can be done about this? Thank you!

A: Dear Erika Garcia, We would like to tell you that you can leave a note to tell us your correct PD and we will check if we can process your order with your PD and contact you.

TamiSchwartz Time: 2019-03-22 08:57

Q: Do you keep the prescription saved... I just order a pair and I want to order a couple more ... thank you Tami Schwartz

A: Dear Tami Schwartz, when you are placing an order, you can save your prescription in your account.

Gale Frances Time: 2019-03-21 11:17

Q: I would like to order a frame only and thought frame only was half price. Is that incorrect.

A: Dear Gale Frances, if you choose frame only, we will only charge you the cost of frame. And all our price on the website is for frame, not include lenses cost.

PaulaThomas Time: 2019-03-21 10:02

Q: I placed an order online on Monday and have not received any type of tracking and I do no see any information under my order. Please let me know what has happened to my order.

A: Dear Paula Thomas, we would like to tell you that two pairs of your glasses are finished, another is still in processing because this pair is multifocal which will take more time than single vision. we will send your order as soon as possible, please don\'t worry .

Angela Time: 2019-03-21 08:01

Q: Can you tell me if the Bernstein glasses come as a pair of clear lenses and sunglass lenses? The pink and brown images show clear and colored and i\m wondering if this means 2 pair or clips?

A: Dear Angela, we would like to tell you that this pair of glasses has one clip, the clip is sunglass lenses, take off the clip , the glasses will be the clear lenses.

Louise Suffolk Time: 2019-03-20 20:31

Q: How do I apply the 50% off second pair. When I go to checkout the 2nd pair is full price

A: Dear Louise Suffolk, when you are checking out, you have to enter the code : 50off

kimjenks Time: 2019-03-20 19:27

Q: I attempted to place an order last night and did not receive confirmation.....was order placed?

A: Dear kim jenks, please don\'t worry, your order is ready to be processed, we will send you a confirmation later.

LeighDickens Time: 2019-03-20 07:13

Q: Hello, I have a pair of sunglasses I really love that I would like to get my updated prescription in. Could you guys do this for me?

A: Dear Leigh Dickens， would you please take a photo of your prescription and attach it in the email so that we can check it ? Our email is service@mail-wherelight.com

KarimaAlexander Time: 2019-03-20 00:30

Q: I placed an order yesterday for 3 pair of glasses I want to know if the order went thru

A: Dear Karima Alexander, yes, your order is in processing now

Carly Leal Time: 2019-03-19 19:14

Q: Is there a way I can order sunglasses that aren’t in my pd range???

A: Dear Carly Leal , would you please tell us your PD and the frame number so that we can check that if we can process it ?

EA Time: 2019-03-19 11:29

Q: I ordered glasses in November during the black Friday sale. I have not received the coupon code for a free pair of glasses

A: Dear Customer, would you please tell us your order number of the order you placed in November because we cannot find this order by your email.

AngelaWilson Time: 2019-03-19 07:33

Q: I just placed an order but don't recall giving you guys my address to send it to?? Were is my address located in the account?

A: Dear Angela Wilson, would you please send your correct address to our email(service@mail-wherelight.com)? And we need to confirm the RX , would you please take a photo of your RX and attach it in the email so that we can check it ?

TwanneeSandlin Time: 2019-03-18 20:22

Q: I was trying to order my mother glasses yesterday. She has a prescription. But when I tried to put her number in for add. I was unable. What can i do to put the number in?

A: Dear Twannee Sandlin, we would like to tell you that if you choose single vision then you cannot enter the add value. you can take a photo of the prescription and send it to our email (service@mail-wherelight.com) so that we can check it for you.

JackieZajac Time: 2019-03-18 19:04

Q: I know I just ordered my glasses, but I got another pair from another company, just wondering if its gonna take a month like the last ones did?

A: Dear Jackie Zajac, we would like to tell you that the multifocal lenses need 3-5 BUSINESS to be made, and you chose USPS shipping which will take 6-14 BUSINESS DAYS.

Karen Time: 2019-03-18 16:28

Q: Trying to order glasses my coupon expires today....it is telling me it's out of date.....it is not. Why can't I use it

A: Dear Karen, would you please send the coupon code to our email (service@mail-wherelight.com) so that we can check it ?

TraceyIrvin Time: 2019-03-18 06:25

Q: Good Morning, Order Id Pay time Tracking 2190226170111 2019-02-26 17:05:11 9400115902368877079864 2019-03-07 22:10:15 2019-02-26 17:01:11 I buy a lot of glasses from you. The tracking says return to sender due to incorrect address. The apartment # is missing. It should be: 168-34 127th Avenue, Apt. #11A Jamaica, NY 11434 Please advise as to what you are going to do.

A: Dear Tracey Irvin, we have changed your address, and we will resend it, please don\'t worry.

GinaNava Time: 2019-03-17 22:30

Q: Still have not received my order #81902250635542 Label is not made for tracking. If I don't get them soon I'll need a refund. Thank you.

A: Dear Gina Nava, the tracking shows that: 2019-03-17 20:16 MEMPHIS TN DISTRIBUTION CENTER ANNEX, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in MEMPHIS TN DISTRIBUTION CENTER ANNEX on March 17, 2019 at 8:16 pm. The item is currently in transit to the destination. You should expect to receive your order soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877081836

Karen Time: 2019-03-16 02:48

Q: Frame Colby shows as sunglasses...when choosing that frame and it asks for tint....is it automatically included or do I need to choose a color!

A: Dear Karen, we would like to tell you that if you like the color of lenses shows on the picture of our website, you can choose the default lens tint. If you like other colors, you can choose polarized or lens tint.

Caryl Time: 2019-03-15 17:39

Q: Hi I'm having a problem with putting in my pd right is 30.5 left is 31.5 for the frame Maryann Please help Cheers Caryl

A: Dear Caryl,would you please take a photo of your original prescription with PD to us ? Then we will check it for you.

KellyHoover Time: 2019-03-15 14:33

Q: I have an order for glasses that have been in process for 14 days. I’m wondering if there is a problem or if they will be shipped soon. Please let me know. Thank you. Kelly Hoover

A: Dear Kelly Hoover,we have checked your order and would like to tell you that your order is still being processed. But we have rushed it for you. When we ship your order out,we will send an email to you about the tracking number. Your patience and understanding will be greatly appreciated.

SaraGonzalez Time: 2019-03-15 14:14

Q: I already ordered a pair of glasses yesterday but missed the offer of the second pair 50% off. How I can benefit of the offer if I already placed a order just one day ago? Thanks

A: Dear Sara Gonzalez, we would like to tell you that you have used the discount code Wl20 in the previous and according to our policy, you have to use one discount in one order.

Kristen Time: 2019-03-15 13:14

Q: I want to make sure that you know my prescription is checked and correct. I don't know how to confirm it, besides commenting here.

A: Dear Kristen，if you have placed a order, you can take a photo of your original prescription with PD to our email : service@mail-wherelight.com and tell us the order number.Then we will check it for you.

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