Consulting Servive Center

A: Dear Ginger, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

A: Dear Leslie Daye, would you please tell us your problems in detail? And we are sorry to tell you that we don\'t have a phone number.

A: Dear Cynthia, we are sorry for the delay. We have checked it for you and we would like to tell that your package are on the way to the US. When it arrives in the US, the tracking information will be updated. Please don\'t worry. We will try our best to make sure that you will receive your package.

A: Dear Dayna, we have received your message. Would you please tell us which frame you want to choose and which type of lenses you want to choose, single vision lenses or mutifocal lenses ? We will check it for you.

A: Dear Dayna, we have received your message. Would you please tell us which frame you want to choose and which type of lenses you want to choose, single vision lenses or mutifocal lenses ? We will check it for you.

A: Dear Jean Scholes, we are sorry to hear that, but would you please tell us your problems in detail and take a screenshot ? We will check it for you. Thanks for your patience.

A: Dear Kimberly Tenai, we would like to tell you that our factory is located in China, the freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. concerning this case, we can offer you a $5 coupon to place a new order, would you please tell us if you want it ?

A: Dear Ashley Corral, sorry for the inconvenience brought to you. We would like to tell you that you can choose 64 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

A: Would you please tell us your coupon code and send a screenshot to us so that we can check it for you? Our email address is service@mail-wherelight.com

A: Dear Pinky, we would like to tell you that it is called photochromic on our website. When are choosing the lens tint, you can choose photochromic grey or photochromic brown.

A: Dear Zoe Grogan, would you please take a screenshot and attach it in the email so that we can check it first ? our email address is service@mail-wherelight.com

A: Dear Laurel Tucker, we would like to tell you that if your sph is +, the PD range is 62-85. But you can fill 70 as your PD, then fill your correct PD in the Additional Note. We will check it for you.

A: Dear Lisa Lawson, We have checked it for you and would like to tell you that your order will be shipped out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Yilmaries Rodriguez, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

A: Dear Ellen Zerfas， we would like to tell you that we can not change the size of the frame, but we can customize the bigger lenses which can fit your PD.

A: Dear Ruebena Parnell，sorry for the inconvenience brought to you.Would you please take a screenshot and attach it in the email so that we can check it for you?

A: Dear Ashley, don\'t worry. We will try our best to solve your problems. Would you please tell us your problems in detail or take a screenshot ? We will check it for you.

A: Dear Kim P, we would like to tell you that if you want to see something from a distance clearly, you can choose single vision distance lenses and fill your prescription.If you want to reading clearly, you can choose single vision reading lenses and you need to add the Add to your Sph value, narrow the PD by 3mm and remove the Add. If you still don\'t know how to fill your prescription, you can take a photo of your original prescription and attach it in the email. Then please tell us your requriement. We will tell you how to fill your prescription.

A: Dear Karen Llewellyn, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

A: Dear Sar B, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will change it for you. Thanks for your understanding.

A: Dear Robin Lambert, we are so sorry to tell you that the Teal frame is discontinued. we are so sorry.

A: Dear Karen Harris， we are sorry to tell your that one order can only use one kind of discount.

A: Dear Customer, we would like to tell you that most of our frames can fit PD of 64, you can go to place an order.

A: Dear Jada McIntosh, we are sorry to tell you that we do not offer this. Because our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact.

A: Dear Lana Jordan, we are sorry to tell you that we do not have trifocals. And we do not suggest you to use the prescription to order bifocal progressives since you have worn lined trifocals for years. we are so sorry.

A: Dear Jessica Tinkey, we guarantee that the lenses have Anti-Scratch & Glare coating. we would like to tell you that the color you saw is not the glare, that\'s the colorful protective layer. Glare refers to sun or a light glares, it shines with a very bright light which is difficult to look at.

A: Dear Danica Cheesley, would you please tell us the content of the message so that we can check it for you ?

A: Dear Candy Downs, yes, we only charged you $121, $152.70 is the original price, you can check your Paypal .

A: Dear Shannon Oneal, we are sorry to tell you that this frame is discontinued.

A: Dear Catherine Stocks, we are sorry to tell you that we will not re-stock the 97130 in tortoiseshell, because the factory discontinue this frame. we are so sorry.