Consulting Servive Center

A: Dear Catherine Stocks, we are sorry to tell you that we will not re-stock the 97130 in tortoiseshell, because the factory discontinue this frame. we are so sorry.

A: Dear Lana Fischer, we would like to tell you that if everything goes well, we will ship your order on Monday, and we will send you a tracking number. It will take 6-14 Business days to delivery.

A: Dear Valencia Evans, we are sorry to tell you that you didn\'t pay for your order.

A: Dear Carmen Rivera， yes, we have photochromic grey and photochromic brown. You can find them in lenses tint.

A: Dear Christine Smith， we suggest you to measure your previous frames. Then you can compare the size of frame you like with your previous frames. And we suggest you to choose small size frame since your PD is 59. If you still have problems, please feel free to contact us.

A: Dear CHERYL UTTLEY, We have contacted you many times. But you didn\'t reply us. We have received your order, and we found that you ordered phantom black 23 tint for reading lenses(#A4 second picture), are you sure about this ? The phantom black 23 tint is very dark. Would you please check your email and tell us if all the prescriptions are correct ?

A: Dear Tamara Walsh, would you please take a photo take a photo of your original prescription with PD and attach it in the email? We will check it for you.

A: Dear Agnieszka Bella， we have checked it for you and we would like to tell you that you didn\'t use the 50% off coupon and you used the $5 coupon. We would like to tell you that two coupons can not be used in one order.

A: Dear Rachel, Would you please take a photo of your original prescription with your pupillary distance and attach it in the email? Our email address is service@mail-wherelight.com . We will check it for you.

A: Dear Maribeth Gutierrez, yes, you can

A: Dear Charnita， we are sorry to tell you that we didn\'t receive your prescription. Would you please take a photo of your original prescription and attach it in the email? Our email address is service@mail-wherelight.com . Then we will tell you how to measure your PD.

A: Dear Shahran Jyhan,We are sorry to hear that, please don\'t worry. We will try our best to slove your problems. We have check your tracking information and it shows that your package has been delivered to your mailbox.Would you please check your mailbox first? If you can not find them, would you please contact with the local USPS post office first ? If they cannot locate your package, can you get a statement from USPS to state that you have not received the package? Then please contact us as soon as possible.

A: Dear Phebe Rogers,we would like to tell you that you can fill your correct PD in the Additional Note. Then we will check it for you.

A: Dear Beverly Lynch, we would like to tell you that you can enter the Sph and Cyl value as 0.00, that will be no prescription.

A: Dear Carol Barrett, yes, we have. It is called photochromic on our website, when you select the lens tint, you can see it.

A: Dear Michelle, We are sorry to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we do not offer this.

A: Dear Ruth Lozada, we recommend Paypal because Paypal is more safe, but if you just want pay with credit card, you still can choose credit card.

A: Dear Andria Manley, yes, it is correct. Please don\'t worry about it.

A: Dear Theresa Johnson, we would like to tell you that it depends on the index and the function of the lenses, you can check it on our website: www.wherelight.com

A: Dear Theresa Johnson, We have checked and would like to tell you that we have shipped this order to you on 04-23-2019 and the tracking number is 9400115902368877104702 , you should expect to receive your order soon, your patience and understanding will be greatly appreciated.

A: Dear Cesar Hernandez, we have changed your zip code to 92553, if you still have problems, please feel free to contact us.

A: Dear Glenda Garcia, we have checked it for you and we would like to tell you that both pairs are progressive lenses.

A: Dear Betty Lawson, would you please take a photo of your original prescription and attach it in the email? Then we will check it for you.

A: Dear Vicki Woronewych， we are sorry for the inconvenience brought to you. We would like to tell you that you can fill your correct PD in the additional Note, then we will check it for you.Thanks for your understanding.

A: Dear Hanna Jones, we would like to tell you that if you want single vision distance glasses, you can fill your distance PD value. If you want single vision reading glasses, you need to add the Add to your Sph value, fill your near PD value and remove the Add.If you want single vision computer glasses, you need to add half of the Add to your Sph value, fill your near PD value and remove the Add. If you want want multifocal glasses, you can fill distance PD value. If you still have questions, please feel free to contact us.

A: Dear Lana Fischer, we would like to tell you that you can fill OD Axis :30 and OS Axis :92 .

A: Dear Charlotte Gruntowska, we have received your message. Would you please take a screenshot to us and attach it in the email? Then we will check it for you. Thanks for your understanding.

A: Dear Heather Price, you can leave a note to tell us your correct PD and tell us that you already have this exact frame using these measurements and they are perfect, we will make changes to your order when we see your notes.

A: Dear Kathy, we would like to tell you that the transition lens is call photochromic lens on our website, when you select tint, you can choose photochromic tint.

A: Dear Imani, you can choose functional lenses, then choose bluelight protect.