Consulting Servive Center

A: Dear Sonia Xminies, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Becky Tobias, we would like to tell you that we will ship your order out next week. And if everything goes well, you can receive your eyeglasses by the 21st of September.

A: Dear Shawnta Coker, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Catherine Cobb, we are sorry for the delay. we would like to tell you that your order is to be finshed. We will ship your order soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Deyaline Ditren, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the frame number and take a photo of your prescription first? We will check it for you.

A: Dear Diana Soccorsi, we would like to tell you that your order is to be finished. We will ship your order out soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

A: Dear Damaris Zuniga, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Cher, we are sorry for the delay. We have checked your order and we would like to tell you that your order is to be finished. We will ship your order out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Meredith Buyrucu, we are sorry to tell you that this frame is discontinued. It will not come back in stock.

A: Dear Phyllis Scolardi, please don\'t worry. Would you please take a photo of your origianl prescription and atatch it in the email? We will check it for you.

A: Dear Kathryn Bonnie, thank you for your understanding. We will make your glasses immediately.

A: Dear Debra Locher, yes, it is correct.

A: Dear Lucy Scheller, please don\'t worry, you don\'t need to return the glasses to us, we will help you. Would you please tell us which frame you don\'t like ?

A: Dear TINAMEREDITH, we would like to tell you that the measurements of Frame details are more accurate.

A: Dear Crystal Martin, we have received your order and you have used the coupon code. Please don\'t worry.

A: Dear Alma Arreola, do you mean that your Mom wants single vision redaing lens and single vision distance lens ? Would ypu please send us your Mom\'s prescription ?

A: Dear Amber Ford, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877191528

A: Dear Edie Cole Steward, we shipped your order just now. The tracking number is 9405515902368877195888. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877195888

A: Dear Arlene Miller, you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Cathy, We are sorry to tell you that the frame is discontinued.

A: Dear Ana, we analyzed with our optometrist and they think the reason why caused your problems is not PD. Because the error of the two PD is just 1mm. According to the international standard, the error within 2mm, it will not have the problems. So please don\'t worry. And would you please wear the glasses and adjust the frame which can make the lenses far away from your eyes a little, then tell us whether you feel better?

A: Dear Ana, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which pair has problems?

A: Dear Erica, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +4.00.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Crystal Martin, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

A: Dear Wanda Smith, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +2.25.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Cara Carr，we can make the prism and you can choose the prism when you fill the prescription.