Buy Prescription Glasses Online at Affordable Prices

DinaCastro Time: 2019-06-21 11:15

Q: Iam trying to buy to pairs of glasses and when i put 50off it wouldnt give it to me and it says buy 1 glasses and second pair half price can u help me.

A: Dear Dina Castro, we would like to tell you that you need to order two pairs og glasses in one order. And please do not choose discounted frames because the 50 off cannot be used to discounted frames.

M.E. Stansell Time: 2019-06-21 07:16

Q: Sorry that I didnt just ask this instead for my last question, but would it be okay to get glasses if everything fit and worked except the pd was 62 instead of 61?

A: Dear M.E. Stansell, yes, you can leave a note to tell us your correct PD is 61.

SusanVanderhoning Time: 2019-06-21 05:06

Q: Wondering if I can get 50 percent off if my order is for 200?

A: Dear Susan Vanderhoning, we would like to tell you that the 50 off is for second pair. so you need to order two pairs og glasses in one order.

GraceChandonnet Time: 2019-06-20 13:56

Q: My doc gave me an Rx for reading glasses and one for distance glasses. Can you make me intermediate glasses (used mostly for computer work) using this information? Other online vendors have failed miserably at this.

A: Dear Grace Chandonnet,would you please take photos of your two prescriptions and attach them in the email?

LynetteBogielski Time: 2019-06-20 09:45

Q: I paid a lot extra for super fast shipping but my glasses still have not shipped. What’s going on??? Thank you!

A: Dear Lynette Bogielski, we are sorry for the delay. We have checked your order and we would like to tell you that your glasses are finished . We will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Sheila Rae Time: 2019-06-19 19:58

Q: I just want a pair of WREN glasses. Can I....yes or no.....have a pair with my prescription of 2.75+ right eye and 2.75+ left eye with the PD 66?????? Can YOU input this prescription info and see if this works at your end

A: Dear Sheila Rae,we are sorry to tell you that the frame#WREN is very big. Your PD can not fit this frame. Please choose other smaller frame.

ChristinaChen Time: 2019-06-19 13:52

Q: Can I order non-precription sunglasses with polarization?

A: Dear Christina Chen,yes, you can. You can choose plano as the sph and cyl.

Sheila Rae Time: 2019-06-19 00:27

Q: Can you tint the lenses of "AVA" fashion frames? Also, I have found a way of ordering "WREN" frames with tinted lenses but have had to use 'PLANO' as my prescription. I've added my prescription strength in the request box. Will this be ok? Thanks for all your help and advice so far.

A: Dear Sheila Rae, we are sorry to tell you that we can not tint the lenses of \"AVA\" fashion frames.And do you mean that you can not fill your prescription when you choose the frame#\"WREN\"? If so, would you please take a screenshot and attach it in the email? We will check it for you.

MelindaMoore Time: 2019-06-18 15:24

Q: I ordered a new prescription in May and the right eye is too strong. The Dr. took it up too high You sent me a text and said you would remake the right len for $30.Tell me what i need to get this one replaced. Would like to replace it the same as the left eye'

A: Dear Melinda Moore, We have received your message. Would you please pay the price to our paypal account? Our Paypal account is (pay@wherelight.com) , after you complete the payment（$30）, please take a screenshot to show us.

VickiWiseman Time: 2019-06-18 06:38

Q: Please use this frame instead of refund . Zaira SN: 97192-1

A: Dear Vicki Wiseman, we would like to tell you that we have black, tortoiseshell, and white.. Would you please tell us which color do you want?

Danielle Richardson Time: 2019-06-18 02:15

Q: Is there a way for you make “Oliver” glasses into prescription glasses instead of just fashion glasses?

A: Dear Danielle Richardson,we are sorry to tell you that the shape of this frame is very special. And it might cause some problems. So we don\'t make this frame with prescription lenses.

NataliaOfisa Time: 2019-06-17 14:22

Q: Is there a guideline for face size?

A: Dear Natalia Ofisa, yes, there are small size, medium size and large size on our website.

Sheila Rae Time: 2019-06-17 11:54

Q: I'm sorry to be a nuisance but I did what you suggested with the order for the Wren glasses but the prescription won't accept any PD number. I've tried ordering multi focal and correcting it in the notes but it keeps telling me my PD isn't high enough for the frame size. I went as high as possible. I REALLY LOVE these glasses and would love them with the wine tint. Please help me. Thanks.

A: Dear Sheila Rae, we are sorry for the inconvenience brought to you. If so, we suggest you to choose smaller frame.Because if you choose a frame which can not fit your PD, we need to customize the lenses and it will take a long time. And it might have marks on the lenses.

Janice Time: 2019-06-17 09:33

Q: Do you sell reading glasses?

A: Dear Janice, yes, you can choose single vision reading lenses and fill your sph and PD.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LynetteBogielski Time: 2019-06-16 17:04

Q: My order says allocating. What does that mean

A: Dear Lynette Bogielski, we would like to tell you that it means that your order are being processed and your glasses are being made in our factory.

Sheila Rae Time: 2019-06-16 11:47

Q: I would like a pair of Wren glasses with my prescription and a tint but I can't enter a PD so can't buy. Is there a reason for this as I could buy the frames only. I'm a new customer and like that you have the option to get tints, which I find difficult with quite a few places. Thanks.

A: Dear Sheila Rae, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

SueOvens Time: 2019-06-15 20:23

Q: New Order: Hi there, I am trying to place a new order and although there is money in my account with my card it is saying there is not, but also I thought it was 50% off with the code….what is the best discount can you give me ? I have many many pairs of your glasses J Let me know so I can go ahead with the order… Sue

A: Dear Sue Ovens, we would like to tell you that we have discount of 50% off now. It\'s the best discount on our website now. And about your card, we suggest you to contact the bank. Because actually, we don\'t know the personal information of your card. We have no rights to check your personal information.

LynetteBogielski Time: 2019-06-15 17:32

Q: I ordered my glasses on 5/13/2019. I paid extra for the fast shipping, an extra $18.95. When can I expect my glasses? Why is there no tracking info? The extra shipping said 5-7 business days

A: Dear Lynette Bogielski, we have checked your order and we would like to tell you that your order is being processed now. And it will take 10-15 business days to make them. You will receive them with 2-3 busienss days after we ship your order out. Please don\'t worry. We will rush the order for you.

Cyndi Time: 2019-06-14 14:57

Q: The site is not allowing me to use a credit card without going through PayPal. I don't have PayPal and do not wish to open an account with them

A: Dear Cyndi, we would like to tell you that you don\'t need to register a paypal account. You can choose credit card payment.

Kristina Time: 2019-06-14 14:36

Q: Hi, I ordered a pair of glasses on 2019-05-10 and they were completed 2019-05-30. However there has been a delay in shipping and I've seen no recent updates from USPS except that it says it's arriving late. Any idea why? Please let me know. Thanks.

A: Dear Kristina, we are sorry for the delay, we will try our best to solve the problems and make sure that you can receive your glasses, please do not worry. We have checked the tracking information and your package still on the way to the destination. Concerning your case, you are advised to wait one more week, if the tracking information is still not updated, please contact us as soon as possible.

Jo Time: 2019-06-14 13:26

Q: Couple of questions, I'm not able to register because I get message that email is invalid which is not 2nd question, I'm trying to order sunglasses with prescription, your website is not clear do I need to pay for tint if you are already selling them as sunglasses?

A: Dear Jo, we are sorry to hear that, but in order to know your problems in detail, would you please take a screenshot and attach it in the email? We will check it for you. About the second question, we would like to tell you that if you want to order sunglasses, you still need to pay for tint.

Paulette Wittwer Time: 2019-06-14 11:36

Q: I purchased 3 (frames only) eyeglasses to compare which fit the best. I received them on 6 13 19. Keeping two and returning one. I would like to now have prescription lenses put in the two pair I'm keeping. How do I get this accomplished? Thank you

A: Dear Paulette Wittwer,we are sorry to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. Concerning your case, we can offer you a $20 coupon. You can keep these three frames and use the coupon to buy new frames with prescription lenses. Would you please tell us whether you can accept it?

chelseylunan Time: 2019-06-12 07:16

Q: I ordered my pair of glasses on the 25th of May , it has been almost theee weeks . I checked the status of my glasses they have been made and ready to ship but o still haven’t received them in the 5-10 business days I was supposed to get them. Any reason why ?

A: Dear chelsey lunan, we are so sorry for the delay. We inquired about the logistics. Your package is still in transit. Would you please wait another week patiently? If you don\'t receive the package in a week, please contact us immediately. Your patience and understanding will be greatly appreciated.

CarlaLeal Time: 2019-06-06 03:56

Q: Hi it won’t let me use my paypal to checkout

A: Dear Carla Leal, we are sorry to hear that, but in order to know your problems in detail, would you please take a screenshot and attach it in the email? We will check it for you.

ChristaWright Time: 2019-06-05 18:29

Q: I know that my glasses have been delayed but could you please let me know when they will ship. They were ordered 2019-05-07. Thank you Christa Wright

A: Dear Christa Wright, we have checked it for you and we would like to tell you that your order will be shipped out today.

FayeMcFarlane Time: 2019-06-05 13:39

Q: I placed an order over one month ago #2190506055040 and it looks like it still hasn't shipped. What is the problem?

A: Dear FayeMcFarlanee， we are sorry for the delay. We have checked your order and we would like to tell you that the glasses# 97590, the glasses#97525 and the glasses#97568 are finished. The glasses#97572 are still being made. Concerning your case, we can ship out the finished glasses first. Then we will ship out the glasses#97572 after the glasses#97572 are finished. We will undertake the extra shipping fee.

Linda Time: 2019-06-05 12:46

Q: I am trying to read my prescription. It has Night vision +2.75 O.D. and +2.75 O.S. in addition to the other information. I don't see a place to put that on the form.

A: Dear Linda, would you please take a photo of your original prescription and attach it in the email? We will check it for you.

SherryTurner Time: 2019-06-04 14:00

Q: I'm trying to order glasses and it will not allow me to include the axis amount (whatever that is?)

A: Dear Sherry Turner, we are sorry to hear that, please don\'t worry. We will try our best to solve your problems. would you please take a screenshot and send it to us? We will check it for you.

Victoria Forster Time: 2019-06-04 12:14

Q: Hi do you do orders to the UK Thank you

A: Dear Victoria Forster, we would like to tell you that we do orders to the UK and we can send the glasses to the UK.

Jannie chartrand Time: 2019-06-03 17:41

Q: Hello :) I want to order sunglasses but i dont find the polarized option ? Is this available on this site ? Tank u Jannie

A: Dear Jannie chartrand. we would like to tell you that you can choose functional lens, then you can find the polarized option.

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