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FioBrittingham Time: 2019-04-19 08:52

Q: Hello, Can my axis be 160 right eye And 003 left? The smaller you have is 1 Thanks

A: Dear FioBrittingham, we would like to tell you that 003 means 3,so you should choose 160 and 3, we found that you didn\'t fill in your cyl and axis values, would you please take a photo of your prescription and attach it in the email so that we can check it for you ? our email address is service@mail-wherelight.com

LisaMurphy Time: 2019-04-18 16:15

Q: Do you ship internationally? Thank! Lisa

A: Dear Lisa Murphy, of course, we can ship to USA, GB, AU, CAN.......

Debra Maschue Time: 2019-04-18 10:00

Q: Could u please recommend the lightest pair of women's glasses. I live in Florida and hot hot.

A: Dear Debra Maschue, we would like to tell you that you can click the ULTRA-LIGHT icon on the top navigation bar to check the Light weight frame.

CheyenneCondon Time: 2019-04-17 17:12

Q: Are your sunglasses actually polarized or just tinted?

A: Dear CheyenneCondon, we have both, if you want polarized, you can choose polarized, if you want tinted, you can choose tinted.

Rosette Gaali Time: 2019-04-14 10:41

Q: I would like to order progressive glasses to Uganda all my prescription says is +1.25 is there any other information required

A: Dear Rosette Gaali, would you please take a photo of your prescription and attach it in the email ? (service@mail-wherelight.com) You can send a email to tell us that you want prescription lenses.

Sandy Time: 2019-04-11 08:45

Q: Can I order bifocal readers with no prescription in the top? Can they be photogenic

A: Dear Sandy, Yes, we can. And we would like to tell you that you can fill your prescription according to the original prescription.

TammyONeal Time: 2019-04-11 06:25

Q: My PD doesn't fit the frame I really, really want...What can be done about it?

A: Dear TammyONeal， we would like to tell you that you can fill your correct PD in the Additional Note. Then we will check it for you.Your patience and understanding will be greatly appreciated.

LisaSchornak Time: 2019-04-10 08:57

Q: How do I fill in my prescription for mid-range vision? I have a script from my eye doctor for progressives, but I only want a pair of computer glasses, so it would be single-vision mid-range only. Do I enter my regular prescription when I order or do I need to convert some numbers to obtain my correct mid-range single vision script?

A: Dear Lisa Schornak, would you please take a photo of your original prescription with PD value and attach it in the email? Thank you so much.

BlancheJacques Time: 2019-04-10 06:41

Q: It already got changed thank u

A: Dear Blanche Jacques, you are welcome.

BlancheJacques Time: 2019-04-09 07:15

Q: Did u ship my order if u did could i get my tracking number

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

BlancheJacques Time: 2019-04-09 07:15

Q: Did u ship my order if u did could i get my tracking number

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

BlancheJacques Time: 2019-04-09 07:13

Q: Did u ship my order

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

LivHenson Time: 2019-04-08 15:48

Q: Do your tinted lens work like sunglasses? Are they uv protected? Thanks

A: Dear Liv Henson, we would like to tell you that you can choose functional lens, then please choose the color you want to tint.

ArmendinaVik Time: 2019-04-08 10:06

Q: Im trying to order glasses for my daughter but cant find any that fit her PD can you send me some options her PD is OD 25.50 OS 27.00

A: Dear Armendina Vik, we would like to tell you that you can select small size option on our website. We have many frames which can fit your daughter\'s PD.

ChereneBradshaw Time: 2019-04-07 09:33

Q: Checking on order 2190313114228. Ordered March 13. It still shows not shipped. Please check and let me know a shipping date. Thank you. Cherene Bradshaw

A: Dear Cherene Bradshaw，we would like to tell you that your order was finished just now, we have shipped it, the trcking number is 9400115902368877096816. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877096816

Neale Time: 2019-04-06 17:12

Q: I would like to order reading glasses. I use a + 200 purchased off the rack can I order this type and how do I do it.\ Thanks. Neale

A: Dear Neale, you can choose single vision reading lenses, and fill in your prescription.

Vanessa Updike Time: 2019-04-06 16:57

Q: While I love some of your frames I’m I have a frame of my own. If I send it to you can you put lenses in them. I have progressive bi-focals. Also do you take insurance? Thanks in advance. Sincerely, Vanessa

A: Dear Vanessa Updike, we are sorry to tell you that we are located in China. If you want to send the frame to us, it will take a very long time. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. We do not take insurance.

Cindy Time: 2019-04-06 06:43

Q: Do you have transitions lenses?

A: Dear Cindy, yes, we have, it is called photochromic lenses on our website.

Kelly Teal Time: 2019-04-04 23:48

Q: My order states complete on March 26...Can you let me know when they will ship..Thank you in advance

A: Dear Kelly Teal, we would like to tell you that one pairs of your glasses was finished on March 26, another is still in processing. But another pair of glasses is about to be finished, we will ship it within 3 three days. Thank you for your understanding.

AmettriesHALL Time: 2019-04-04 20:48

Q: Hi I was wondering if you all accept flexible Spending visa cards?

A: Dear Amettries HALL， yes, we do accept visa.

Jessica goetsch Time: 2019-04-03 11:33

Q: I have ordered through you before. Do you keep the prescriptions? I wanted to order exactly what I ordered last time and another pair of glasses.

A: Dear Jessica goetsch, yes, we have sent the screenshot of your previous order to you, please check it.

Kristi Hughes Time: 2019-04-03 10:43

Q: I just placed an order (order #81904031039083) and I added a note that my PD needs to be 55. I am just checking to see that the note was received and that it is possible to do. Thanks!

A: Dear Kristi Hughes， we have received it and we will process your order immediately.

FinolaHoard Time: 2019-04-03 09:39

Q: I sent a e-mail yesterday in regards to getting my receipt of purchase for my eyeglasses order. Yet, I haven't received a response either way concerning the matter. When will I receive my receipt??

A: Dear Finola Hoard, we have sent it to you, please check your email.

KathyvandeWiel Time: 2019-04-03 01:39

Q: Hello. On06-20-2018 I purchased two pair of glasses from you. One pair was Neilson, which is no longer available. Unfortunatley the frames snapped at the conection from the nose piece to the frame. I would like to know what other frames are the same measurements as these please, so I can purchase them and have my lenses put straight into them. Thank you for your time, Kathy

A: Dear Kathy, we are sorry to tell you that the measurements of each frame are different, our website has promotion now, you can go to place a new order. If you have any problem, please feel free to contact us.

MorganHarvey Time: 2019-04-02 14:58

Q: I wanted to purchase Blue Light protecting glasses, but it says I can't do this with my current prescription. Can I not purchase Blue Light glasses?

A: Dear Morgan Harvey, we have checked your previous order and your prescription is OD -0.75/+0.50/30 OS: -0.75/+0.50/165. And the prescription need to be converted, it should be OD -0.25/-0.50/120 OS -0.25/-0.5/75, you can use this prescription to order Blue Light protecting lenses.

KathyDavies Time: 2019-04-02 14:00

Q: I have an order in my cart. I want to be sure that one pair is sunglasses (tinted near black). The second pair is to be clear lenses. Can you check this for me?

A: Dear Kathy Davies, we are sorry to tell you that we have no permission to log in to your account. so we cannot check it for you. would you please take a screenshot of your cart to show us ?

SusanWestin Time: 2019-04-02 12:45

Q: I received an email 3/28/19 stating my glasses had been shipped. As of today, there is no shipping information available. Can I please find out what is going on?

A: Dear Susan Westin, please don\'t worry, you order is in transit and the tracking shows that : 2019-04-02 18:42 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on April 2, 2019 at 6:42 pm. The item is currently in transit to the destination.

Norma Jeanne Telford Time: 2019-04-02 08:33

Q: I am trying to order a pair of single vision reading glasses but unable to put in add power.

A: Dear Norma Jeanne Telford , we would like to tell you that you can add the Add value to your Sph value, then fill in the Sph value.

marie Time: 2019-04-02 08:04

Q: my right eye cyl is .750 but I dont see it there

A: Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Our email is service@mail-wherelight.com

DebraBlaylock Time: 2019-04-01 20:46

Q: I really would like to order the 5098 in blue but my PD distance is 31 and I did not see a 31 to highlight

A: Dear Debra Blaylock, we would like to tell you that you can leave a note to tell us your correct PD, we will make changes to your order. You can leave a note like this : Lizzy told me to enter this way and you would change it for me .

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