Consulting Servive Center

A: Dear Wendy Whittington , we would like to tell you that you can leave a note to tell us the correct PD, and we will try our best to customize the lens to fit your PD, if we still cannot fit your PD, we will let you konw.

A: Dear Janice Robinson, we would like to tell you that each frame has its minimum PD value, if you cannot add your PD, please choose another smaller frame instead, if you have any problem, please feel free to contact us.

A: Dear Dana Henson, we would like to tell you that you can use your email account and password to log in your account on our website, and your order number is 81902010534000, it will take 6-14 BUSINESS DAYS since you chose USPS, if you choose UPS, it will only take 3-5 BUSINESS days.

A: Dear Ms I, yes we do offer this, it is called photochromic on our website.

A: Dear Jori Johnson, we would like to tell you that our holiday will end on Feb 13th, and we will process the orders as soon as possible, but we cannot make sure that your order will be shipped on Feb 15th, thank you for your understanding.

A: Dear Kristy Merryman, we have made changes for you, please don\'t worry about it.

A: Dear Trish, we would like to tell you that if you want use the 25% off, you can choose discounted glasses, you need to choose glasses of original price.

A: Dear Dhanya Asher , we would like to tell you that your order is in transit, the tracking shows that 2019-01-23 20:03 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece. 2019-01-23 20:03 CHINA, NANJING EMS, Processed Through Facility since you choose the standard shipping, it is a little slow, but we are sure that it is on the way to your country, please don\'t worry about it.

A: Dear Krista Peters, we would like to tell you that the total cost of your order is $53.8, but we only charged you $42.09, would you please check your card again?

A: Dear Hattie Lee, we would like to tell you that your order is in processing now, your patience and understanding will be greatly appreciated.

A: Dear Susan Reynolds , you can send the picture to our email :service@mail-wherelight.com

A: Dear Claire Coleman ， you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. You click the link to check picture: https://www.wherelight.com/faq.php

A: Dear Cora Perry，we are sorry for the delay, we will try our best to solve the problems and make sure that you can receive your glasses, please do not worry. Your package is still being delivered.The update of the tracking information has a little bit slow. And concerning your case, you are advised to wait one more week. Your patience and understanding will be greatly appreciated.

A: Dear Tabitha Hernandez, we are sorry for the inconvenience brought to you. Would you please tell us which lenses you want to choose and take a photo of your original prescription to us? Your patience and understanding will be greatly appreciated.

A: Dear Candi Pelletier,we are sorry for the inconvenience brought to you. Would you please tell us your PD and the frames you like ? We will check it for you.

A: Dear Tina Jones, we have shipped your order out. But the update of the tracking information has a little bit slow. Please don\'t worry. You will receive your order soon.

A: Dear Maxine Baran, we are sorry to tell you that the 1596 in pink is out of stock. Would you please tell us if you can accept to change other frame which the price is within $18.95 and tell us the new frame number and color? Thank you.

A: Dear Judith Smith, We have checked and would like to tell you that we have shipped this order to you on 01-07-2019 and the tracking number is LT210436507CN .Your package is delivering to the USA. Please don\'t worry .Your patience and understanding will be greatly appreciated.

A: Dear Linda, we would like to tell you that we have made changes to your email. If you still have problems, please feel free to contact us.

A: Dear Misty woolery, we would like to tell you that we usually make bifocals for the adults and make progressive lenses for kids or adults.

A: Dear Kendra Johnson,we would like to tell you that the premium coating is more transparent than other coating.

A: Dear MILLIEPITRE, would you please take a photo of your original prescription to us and attach it in the email so that we can check it for you first?

A: Dear Lydia Rivera Johnson，We are sorry for the inconvenience brought to you. We are sorry to hear that, concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Carrie Nemo, we are sorry for the delay. We have shipped this order to you on 01-15-2019 and the tracking number is 9400115902368877050016. Your package has arrived at Hub. Please connect us quickly if you don not receive your package within 6-14 Business Days. Your patience and understanding will be greatly appreciated.

A: Dear Tamra Callahan, we are sorry to tell you that we can not make sure the frame will be remained intact when it arrives at our company and our company can not sell lenses without frame. We sell frame or frame with lenses.

A: Dear Michelle Johnson, we would like to tell you that if you want multifocal lenses, you need to fill in ADD.If you don\'t have it, please contact with your doctor. If you want single vision lenses, you don\'t need to fill in ADD.

A: Dear Chasity Johnson,we are sorry for the delay. We would like to tell you that We have checked and would like to tell you that we have shipped this order to you on 01-04-2019 and the tracking number is 9400115902368877049218,Your package has arrived at USPS RALEIGH NC DISTRIBUTION CENTER origin facility on January 21, 2019.You should expect to receive your order soon, your patience and understanding will be greatly appreciated.

A: Dear Jay Day, we are sorry to tell you that we can not make blue light protection with the multifocal lens. And it will take 3-4 minutes for changing of the color.If you still have problems, please feel free to contact us.

A: Dear Juanita Wright, we would like to tell you that we have cancelled the order for you and have refunded the money to you. It will take 1-20 business days . If you still have problems, please feel free to contact us.

A: Dear Nissa ,We are sorry to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed more correctly. Please choose another smaller frame instead.