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Consulting Servive Center

MangeshChamphekar    Time: 2018-08-29 10:38
Q: Hello, I just placed an order for two pairs of prescription glasses on your website and the delivery address I entered was 411 Bainbridge Street, Apt 150, Richmond, VA - 23224 USA This is my latest address where I want the glasses to be delivered. But in the Paypal receipt I got to my email my old address was listed (2000 Riverside Dr., Apt 7S, Richmond, VA- 23225, USA) even though my address in Paypal is updated to the one above. Just wanted to let you know. Thanks,
A: Dear customer, we have checked and the address is 411 Bainbridge Street in the order form.
Jennifer    Time: 2018-08-29 08:58
Q: My prescription is -8.75-0.50x175 and -7.75-0.50x075. What types of frames will be best considering thickness? Do you have the capabilities to decrease thickness?
A: Dear customer, we would like to tell you that the higher index will help to reduce the thickness.
WandaHernandez    Time: 2018-08-29 05:09
Q: How do I get my scrip to bi-focal, wanna order the lilth...in bluesy scrip is on file
A: Dear customer, Concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.
Kekelavee    Time: 2018-08-29 03:23
Q: Pd value is 30mm for LEFT eye & 30mm for right eye found it RICHARD E SMITH need my glasses before SEPTEMBER 10 dis regard earlier comment (901) 644-2030 5:22am Wednesday August 29 2018
A: Dear customer, we have changed the PD to 30/30 and we will rush it for you.
Olivia    Time: 2018-08-28 17:23
Q: Why can't I upload a pic to try on a frame? I keep getting an error message.
A: Dear customer, can you tell me the item number or name of frame? I will check for you.
RobertBrown    Time: 2018-08-28 16:07
Q: Order ID 2180812120238. We noticed that the lenses in the green Nichols frame did not seem to be seated properly in the frames. So we stopped into our local Costco Optical department. They told us that the lenses were cut too large for the frame and they were unable to seat them properly. When they tried to put them in it causes the frame to roll and will not seat the frames properly. What do we need to do get this taken car of? Thanks for your quick assistance.
A: Dear customer, can you take a photo of the lenses and attach it in the email to show me the problem? Then we will solve the problem for you quickly.
DominicCannon    Time: 2018-08-28 15:18
Q: Hello! I received my glasses about a week ago and one of the arms is loose, while the other arm on the glasses is good. I'm concerned that it will break soon. Thank you.
A: Dear customer, can you take a photo of the broken glasses and attach it in the email? We will check it and then solve your problem.
JadeTornio    Time: 2018-08-28 10:51
Q: Its still showing its unreceipted? I check multiple times and Prescription is correct
A: Dear customer, i have checked for you and we have received your order. The glasses will be in processing quickly.
Tracey    Time: 2018-08-28 07:35
Q: What is the cylinder and axis and is it needed for readers?
A: Dear customer, if you have cylinder and axis values on the prescription for reading, you need to fill in the system. If there are no cylinder and axis values on the prescription, you don\'t need to fill in system.
Jane    Time: 2018-08-28 06:24
Q: Hi i clicked the wrong color i want to change the color
A: Dear customer, i check your order, but it has not been paid successfully.You need to check it and continue to pay for the order.Then we will can change color for you.
MandyRomaine    Time: 2018-08-27 18:18
Q: Hi! I just placed an order and realized I clicked the wrong color! Can you please change it? I did not want silver, I wanted "other".
A: Dear customer, i have changed the color to other.
AngeliqueAlexander    Time: 2018-08-27 18:09
Q: Hi, do I tell you my PD on here or is there an email?
A: Dear customer, you can tell me the PD value here. I will see and change for you asap.
AngeliqueAlexander    Time: 2018-08-27 18:01
Q: Hello, I need to change the PD on my order that I placed yesterday.
A: Dear customer, please tell me your correct PD value asap, i will change for you.
Wendy    Time: 2018-08-27 17:51
Q: I just received my glasses and I can't see out of them. I don't think the rx is correct. What should I do?
A: Dear customer,can you take a photo of your original prescription and attach it in the email? We need to check it first, then we will know how to solve your problem.
Ashley    Time: 2018-08-27 16:14
Q: When ordering and it asks “tiny” is that transitional tint as in to darken when in the sun or is it the color of the lenses all the time? I have super light blue eyes and lime mine to tint when in the sun but not indoors.
A: Dear customer, it will change color under the sun, and it will return to the original color in the room.
DeborahStahl    Time: 2018-08-27 14:02
Q: The Ricks frame #580003 PLEASE MAKE THE TORTISHELL IN A RECTANGEL...THAT FRAME IS BEAUTIFUL!!!!! THEN LET ME KNOW AND I WILL ORDER IT
A: Dear customer,the frame is fixed and shape of frame can not be changed at will.
Alania James    Time: 2018-08-27 12:55
Q: My glasses broke. There is a crack at the bottom of the frame.
A: Dear customer, can you take a photo of the broken glasses and attach it in the email to show me the crack? Then we will solve your problem.
RobbieBrowning    Time: 2018-08-27 09:08
Q: Dont have order number checking on delivery statud...under Robbie Browning Thenotosassa fl 33592
A: Dear customer, i have checked for you and you haven\'t paid for any order recently.Please check your account again.
RebeccaPennaz    Time: 2018-08-27 05:06
Q: I put in an order yesterday Won’t take my card payment Also I wanted to order 2 glasses and it wouldn’t let me add the second pair
A: Dear customer,we have received your two orders.You have successfully ordered 2 pairs of glasses.
BreeBailey    Time: 2018-08-26 16:59
Q: Can I cancel my order that was shipped yesterday?
A: Dear customer, we are so sorry to tell you that we can not cancel your order,because it was shipped out on 08/24/2018.
Ellen    Time: 2018-08-26 16:42
Q: How do I know what size I am. My existing/old glasses are 130mm from left corner to right corner. The bridge is 30mm. Should I go with small? I have a diamond shaped face.
A: Dear customer, we advise you to choose small size of frame.
Rebecca Pennaz    Time: 2018-08-26 15:17
Q: Won’t let me sign in Also won’t let me into forgot password
A: Dear customer, we have reset your password and sent it to your email. Please check it.
Ana Otano-Farghaly     Time: 2018-08-25 18:35
Q: I keep entering my password and I keep getting an error message. This is the password that I have used before. Please help. I can't order unless I create an account.
A: Dear customer, we didn\'t find your account by this email address or name.Please tell me what is the email address of the registered account.
eleanor    Time: 2018-08-25 17:57
Q: have uploaded a photo for "try on", however, the glasses look huge, what am i doing wrong? Thanks
A: Dear customer, we advise you to choose small frame to try on.
Natalie     Time: 2018-08-25 17:04
Q: Does this company offer relax Shamir lenses?
A: Dear customer, I\'m sorry and i don\'t quite understand this. Can you describe it again?
ChevvyDunlap    Time: 2018-08-25 13:38
Q: Hello I was trying to use my coupon code that was sent to me and its saying that it has been used but I have not made a purchae yet
A: Dear customer, i find that you use coupon in the latest order. If you have any question, please feel free to contact us again.
JessicaVallejo    Time: 2018-08-25 12:42
Q: Hi, The prescription on my order #2180825123044 is wrong! The prescription labeled "My Prescription 2018" is the correct one. How do I update my order?
A: Dear customer, you can take a photo of your original prescription and attach it in the email. We will read and change for you.
JessicaVazquez    Time: 2018-08-24 23:20
Q: I need to change my mailing address. How do I change it?
A: Dear customer,you can tell me the correct email address and reply to us by email. We will change it for you.
Nikki    Time: 2018-08-24 11:05
Q: I registered my email yesterday, but I still have not received my $5 coupon code.
A: Dear customer, we have sent you the coupon by email, please check it.
KaelaRose    Time: 2018-08-24 09:40
Q: Yes the frame that you sent is actually bigger than the one I bought What can you do to fix the problem because I really need glasses to see and read thanks again
A: Dear customer, would you please wear our glasses and take a photo of the glasses and attach it in the email so that we can check it and then we will solve your problem.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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