Consulting Servive Center

MaureenBefort Time: 2018-06-27 13:45

Q: My prescription calls for Axis - OD - 002 but I don’t see that listed as an option or is that just a 2. Thank you

A: Dear customer,002 and 2 are the same. You just choose 2.

AprylLoughlin Time: 2018-06-27 10:18

Q: Hello! I ordered sunglasses with no prescription on June 12. The order number is 81806120738511. I was wondering why it is taking so long for them to arrive. Thanks!

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.

AnjaGillespie Time: 2018-06-27 08:58

Q: I received a Gift Certificate from your company last January for $100 and today I tried to use it and was messaged it was invalid??? I have to use it before July 1st when it does expire, please help

A: Dear customer, please send the coupon code to us by email. We will check the status for you.

MaimounaDiaw Time: 2018-06-27 08:22

Q: Hello, is there a way to download a picture of myself to try on the different glasses before purchasing a pair?

A: Dear customer, you can click the \"TRY ON\" on the product page.

BobbiBlosser Time: 2018-06-27 08:19

Q: Hi there I choose the $6.95 shipping rate for fatser shipping it said i get a $6 coupon with that rate? When do I get that coupon?

A: Dear customer, you will get your coupon when you get your glasses.

RitaSharp Time: 2018-06-27 05:33

Q: I love the glasses, but the prescription is totally wrong, and I can’t see with them on! What are my options? Thank you

A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.

MariaRivera Time: 2018-06-26 10:48

Q: Hi! I need change my password, but I do not remember the past password. Thank you for the help.

A: Dear customer, we have changed your password to 123456. Please change your password later.

MelindaMoore Time: 2018-06-26 09:19

Q: Would like to know the status of my order.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.

RondaMack Time: 2018-06-25 21:25

Q: I would love to know why my glasses are taking so long to arrive.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible.

MargaretMcNamara Time: 2018-06-25 21:10

Q: After entering my prescription the particular frames I like is says can't use the ADD feature. What does that mean? My prescription is a bifocal.

A: Dear customer, this means this frame can\'t do bifocal. Please choose other frames.

MargaretMcNamara Time: 2018-06-25 21:06

Q: Are any of the sunglasses available with progressive lenses?

A: Dear customer, I\'m sorry that progressive lenses can\'t put into the sunglasses. But you can make glasses with tint.

Mary Time: 2018-06-25 13:57

Q: I received my glasses today and just opened them now to find they arrived broken. :( Can you please help me with my return? I'd like to either have them replaced or receive a refund. Thank you in advance for your time!

A: Dear customer, please send the picture of your glasses to us by email. We will solve the problem when we check the email.

MayumiCastrence Time: 2018-06-25 12:46

Q: Hello, I wanted to make sure that my order for 2180625124233 is sent to the right address. I accidentally clicked continue before I realized that my paypal address was to an old one. If possible please change the address order to 11904 Via Hacienda, El Cajon CA 92019

A: Dear customer, we have checked your address. Your address is correct.

Barbette Time: 2018-06-25 07:28

Q: tesiawashington@gmail.com

A: Dear customer, what can I do for you?

AbbyHuotari Time: 2018-06-24 18:11

Q: I haven't confirmed the last two orders, can I get put together into 1 order with 1 shipping rate?

A: Dear customer, we can shipped out them together. But the two order are not paid.

LeannaBellinger Time: 2018-06-24 13:01

Q: I need to make change on my order for the PD of my glasses?

A: Dear customer, please tell us your order number and the correct PD. Hope your reply.

NikaBanks Time: 2018-06-23 15:38

Q: Hi, Can I check the status of my order? 2180612175338 Thank you, Nika Banks

A: Dear customer, I\'m sorry to keep you waiting so long. Your glasses will be shipped out within 3 days.

Micaela Time: 2018-06-23 15:29

Q: i paid for express shipping wondering when my stuff will get here its almost been a month order # 2180527213235

A: Dear customer, your glasses have been shipped out.

VickiRobledo Time: 2018-06-23 10:33

Q: Received my glasses, however, the correction makes everything much much smaller instead of larger! What can be done to correct this error? As such, glasses are not usable. Thank you, Vicki

A: Dear customer, I\'m sorry to hear that. Please send the picture of your prescription to us by email. We need to check the prescription first.

BeverleyMann Time: 2018-06-23 09:34

Q: Hi have ordered large by mistake it is medium I require Is it possible to amend my order Kind regards

A: Dear customer, please tell us the frame which you need. We will change it for you.

anya Time: 2018-06-22 22:16

Q: Hello. I am interested in Stefanie (handmade) and it seems that lens already has tint to it, please confirm the glasses are not clear but are tinted, just as they are in the picture. Thanks.

A: Dear customer, yes, this frame is tinted. If you want to change the color, you can choose other tint.

KimberlyBlack Time: 2018-06-22 12:12

Q: My order #2180622001549 I put in the wrong OS Cyl. it is supposed to be at -0.25 NOT -2.25. Can that be changed? Sorry about that. Thanks!

A: Dear customer, we have changed it for you. Please check it again. Hope your reply.

BethBellomy Time: 2018-06-22 07:21

Q: What is the return policy if I should mess up on my order?

A: Dear customer, please click the url to check the return policy.http://www.wherelight.com/help.php/helpInfo-42.html

KimberlyBlack Time: 2018-06-22 00:04

Q: Sorry, I received Torry, not Stella, when I ordered Sophia. Thanks!

A: Dear customer, I\'m sorry to hear that. Please send the picture of your glasses and the package to us by email. We need to check them first.

Esther Time: 2018-06-21 11:53

Q: I made an order earlier today, and the PayPal payment didn't go through for some reason. I attempted to redo the order but it stated I had used my $51 coupon. Is my order just waiting for payment? If so, How do I access it to change my payment form?

A: Dear customer, you just find the order on your account. Then you just click the button \"Pay\". You can choose another way to pay the order.

ShawneHarris Time: 2018-06-21 11:18

Q: I NOT BEEN NOTIFIED OF MY ORDER THAT WAS PLACED ON 06/05/2018....

A: Dear customer, your order has been shipped out on 06/13/2018. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200828765482687

GLADYS Time: 2018-06-21 11:07

Q: I just make a order, but did not attach copy of the prescription. This order is for my son Ijan Eylicio order # 2180621103435

A: Dear customer, you can send the picture of your son\'s prescription to us by email. We will check it for you.

angela Time: 2018-06-21 10:37

Q: Just curious why it is taking so long this time for the tracking to update? It hasn't changed in 3 days so just curious

A: Dear customer, free shipping will take 30-45 business days. So it can\'t update message everyday.

RobinTaylor Time: 2018-06-21 09:17

Q: I'm trying to upload a picture and it keeps placing the picture in the space sideways I cannot turn my picture rightsize up, how do I do this????

A: Dear customer, please send a screenshot to us by email.

maupin Time: 2018-06-20 19:08

Q: 2180618213343 this is the order number, I need to know if the order is in process and when gonna arrive to Pasadena Meryland.

A: Dear customer, you have not paid for your order.

Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

Email:

Name:

Comment:

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee