Consulting Servive Center

LeslieCryer Time: 2018-07-06 21:04

Q: WOULD YOU SEND ME MY LAST BUY STATMENT AND SIZE

A: Dear customer, please tell us your order number.

SharonCallaham Time: 2018-07-06 13:24

Q: Hi, I would like to know if Wherelight can put my prescription in my personal frame?

A: Dear customer, I\'m sorry. We can\'t do this.

MelanieBest Time: 2018-07-06 11:08

Q: where are we in the transaction process?

A: Dear customer, you can choose tint photochromic grey or photochromic brown.

Jessica Time: 2018-07-06 10:39

Q: I need to cancel my order asap 2180706102327

A: Dear customer, we have cancelled your order. We will refund to you tomorrow. Don\'t worry.

DeborahGannon Time: 2018-07-06 08:04

Q: I need glasses that work for computer use. Which type of lens do you suggest?

A: Dear customer, you can choose bluelight protect if you work for computer use.

ElsaWieczorek Time: 2018-07-06 07:23

Q: I'm supposed to have an $80.00 credit and I'm trying to re=order the glasses again and it's not allowing me to enter my prescription. Please help. The frame I'm trying to order is Rolando. Thank you.

A: Dear customer, please send the picture of your prescription to us by email.

paulette Time: 2018-07-05 12:24

Q: what is the best lens sunglass color for sunglasses in a large frame? Thanks

A: Dear customer, you just choose what you want. Fit and comfortable are the best.

CrystalMohla Time: 2018-07-05 12:10

Q: HI I cant get the 30% off code to work

A: Dear customer, the code is ID30.

jenniferhopkins Time: 2018-07-05 11:20

Q: order ID: 2180705111132 Can you please change the frame color for Chelsea from brown to black?

A: Dear customer, we have changed the frame color. please check it again.

kathrynway Time: 2018-07-05 09:05

Q: my perscription is on record

A: Dear customer, yes, your prescription is on record.

timothysmith Time: 2018-07-04 19:19

Q: hello, I was sent an email stating that one of my orders did not have prescription details, I sent an email letting you know the prescription information. I paid extra to have my glasses sent in a timely order. please confirm that you have the prescription and send me the glasses as soon as possible Thank you

A: Dear customer,are the prescription on the order correct? If yes, we can process your order. Please reply us soon.

Alexandra Time: 2018-07-03 09:23

Q: Good Afternoon, I placed an order on 9/28/17 and recently the frames cracked out of nowhere. I was wondering if I could get a replacement? The lenses are still fine and I could ship them back if necessary. My order number is 2170928115527 Thanks Alexandra

A: Dear customer, I\'m sorry to hear that. But there are 8 months since you get your glasses. And all the glasses are customized.

DonnaKelly Time: 2018-07-03 05:17

Q: Order # 81807011655184 Date 7-1-2018 Please cancel my order. As per email from Nancy. Send a confirmation of cancelled order.

A: Dear customer, we have cancelled your order. You will get your refund within 7 days.

Jo Time: 2018-07-02 22:48

Q: Your order number:2180702223544 I just placed the above order and would like to know if I will receive before 7/23. I will be traveling and do not want it left on my doorstep for one week. I did expedite my order.

A: Dear customer, we will finish your glasses and ship out them as soon as possible.

ROSEANNFERNANDEZ Time: 2018-07-02 21:04

Q: Order#2180702205727 I would like to change the color for art no.97329 I would like the pink frames Please confirm!

A: Dear customer, we have changed your color, please check it again.

juliemilam Time: 2018-07-02 16:09

Q: I need to change my prescription on the art nbr 92136 tortoiseshell. I gave you my son's prescription. OD -0.75 -0.50 098 OS -0.50 -1.00 083 PD 70.00 Please confirm you can make the change

A: Dear customer, we have changed your prescription on the order. Please check it again.

MEIKEI Time: 2018-07-02 06:29

Q: 2180617065413 that is my order number i order this on 6/17 today is july 2 i i know it takes 3 weeks to get to U.S. .. CAN YOU PLEAASE LET ME KNOW WHER IS THE SHIPMENT.

A: Dear customer, I\'m sorry to let you wait so long. We will ship out this week. Don\'t worry.

TINAMEREDITH Time: 2018-07-01 14:17

Q: Judith Number: 1347 RED Never received a picture of someone wearing these, will not order till I see this. Thanks 2nd time asking this.

A: Dear customer, This frame is a new one. So there is no picture of someone wearing these.

DonnaKelly Time: 2018-07-01 06:15

Q: I am trying to place a order. It's not taking my coupon ID30 for 30% discount. Also , I had a problem loading the prescription. I need some assistance.

A: Dear customer, please send a screenshot of the coupon to us by email.

Lee Time: 2018-06-30 21:42

Q: How can I cancel or change my order?

A: Dear customer, what do you want to change? You can tell us. We will change it for you.

SophieJefferson Time: 2018-06-30 11:15

Q: Hello, Do you ship to the UK? Thanks, Sophie

A: Dear customer, yes, we can.

SallyMackey Time: 2018-06-30 06:51

Q: This is my third request on an update on my glasses. When will they be shipped???? Order number is 2180613193635. Thank you, Sally Mackey

A: Dear customer, your glasses are shipped out. You can check the shipping status at http://www.17track.net/en/track?nums=LY391089745CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.

Destiny Time: 2018-06-29 22:27

Q: Hello, can U buy these AS readers? Meaning I do not have a prescription to add or put in them.... Asking can WhereLight put 150+ in the lens, LIKE A READER? See a pair I LOVE LOVE, want them...but only need AS A READER

A: Dear customer, yes, you just fill in the prescription form when you place the order.

FredmarieRodriguez Time: 2018-06-29 08:48

Q: Hello, I need to know how long it will take to send my glasses since I understand that it is too long and they did not even send it, I understand that the wait is too long, the order is like frying and it is very annoying. I hope you can help me as my glasses urge me. Thank you

A: Dear customer, there are something wrong with your prescription. Please send your picture of the prescription to us by email.

AnjeliqueDurand Time: 2018-06-28 22:35

Q: How do I get transitional lenses?

A: Dear customer, you can choose \"photochromic grey\" or \"photochromic brown\" .

KathyDrinkwine Time: 2018-06-28 18:12

Q: Are your lenses plastic or glass? Can I purchase just a frame from you and have lenses supplied by a local eyeglass company?

A: Dear customer, our lenses are resin. Yes, you can buy the frame only.

Wendy Time: 2018-06-28 12:20

Q: I received my glasses the end of May and the left eye is not adjusting to the left lense. I have ordered two other glasses on line from other places with the exact prescription and have not had this problem. Can you please advise me if there is anything I can do?

A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.

DonnaLira Time: 2018-06-28 11:21

Q: I have received my two pairs of glasses (bifocals and computer glasses); however, the bifocal prescription seems wrong and I'm not able to use them. Is there any way I can return these? Thanks so much, Donna Lira

A: Dear customer, please send the picture of your prescription to us by email. We need to check the prescription first. Hope your reply.

EmmaKeir Time: 2018-06-28 05:41

Q: Order number 2180628053156 Paypal automatically filled in an old address, can I make sure that this order is sent to Wood plc, 15 Justice Mill Lane, Abedeen, Aberdeen City, Scotland UK AB11 6EQ Thanks Emma.

A: Dear customer, we have checked your order. Your address is correct.

MaureenBefort Time: 2018-06-27 13:45

Q: My prescription calls for Axis - OD - 002 but I don’t see that listed as an option or is that just a 2. Thank you

A: Dear customer,002 and 2 are the same. You just choose 2.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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