Buy Prescription Glasses Online at Affordable Prices

Dawn Time: 2021-04-26 04:32

Q: Hi Can I purchases frames only? One of the pairs I purchased broke

A: Dear Dawn, Yes, you can purchases frames only.

JoanneSnapp Time: 2021-04-25 18:29

Q: Hello, my order#22102080155301 was sent back to you,but the address was correct and I requested to have it reshipped back on March 25th but I still have not received it yet. I tried to track it, but the system would not accept my tracking number.Please help me receive my order. Thank you, Joanne Snapp

A: Dear Joanne Snapp, We are so sorry for this. We will remake the glasses for you immediately.

Latashe McNeely Time: 2021-04-25 17:42

Q: Hi. Checking on the status of Order ID 82104181446200. Wanting to get a time frame of shipping since I paid for express shipping

A: Dear Latashe McNeely, We will ship your order in this week and we will email you a tracking number. Please don\'t worry. Thanks for your understanding.

AlyssaRadical Time: 2021-04-25 17:16

Q: Hello, I am having trouble finding lenses that are compatible with prism. It seems that almost every frame I select, it is not allowing me to add my prescription with prism. Is there a trick to this? What kind of frames should I look for, to be compatible with prism?

A: Dear Alyssa Radical, We only offer single vision glasses with prism. If you need multifocal glasses, you can\'t add the prism.

CharlotteGruntowska Time: 2021-04-25 09:27

Q: I can’t checkout when I get to the cart it has an option for choosing more glasses but i can’t get to the shopping & payment part

A: Dear Charlotte Gruntowska, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

Shawna Time: 2021-04-25 09:07

Q: Why can't I use the BOGO3 coupon code? I am selecting frames specifically under this sale and it will not work.

A: Dear Shawna, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

ShawnaBabcock Time: 2021-04-24 23:26

Q: Hi there! Please help. I just placed an order for two glasses that I love. However, my PD is wrong on it!! I think it’s listed as 64 but my actual PD is 60. I love the glasses and want to be able to wear them. Please help.

A: Dear Shawna Babcock, We have changed it. Please don\'t worry.

LisaDillman Time: 2021-04-24 11:39

Q: Hi there! I am trying to reorder a pair of prescription sunglasses that I lost; I think they're called "Tropic." I can add them to my bag but only without lenses. Is there any way to get them the same that I did the last time? My order number is 2200521153823 Cheers, Lisa

A: Dear Lisa Dillman, We have fixed it, you can choose lenses now.

JayAdam Time: 2021-04-24 08:50

Q: issue

A: Dear Jay Adam, What can we do for you ? We will help you.

BonnieSwan Time: 2021-04-24 06:10

Q: Hi! I already have some frames that I want to have my prescription put in with tinted lenses. Do you offer that service?

A: Dear Bonnie Swan, Sorry, we don\'t offer this service.

NicolaMcKnight Time: 2021-04-24 05:48

Q: Please please please tell me you ship to the UK?

A: Dear Nicola McKnight, Yes, we do ship to UK. Please choose UPS shipping.

Jess Time: 2021-04-23 22:10

Q: Hello, what is Polarized? and I'd like the lenses change color under sun, which one shall I choose?

A: Dear Jess, Please choose photochromic lenses tint. Polarized can\'t change color.

ElisabethMorton Time: 2021-04-23 19:50

Q: Am I able to use my Health Savings Account to purchase? It's a Mastercard.

A: Dear Elisabeth Morton, Sorry, we don\'t take Health Savings Account

ChristyWard Time: 2021-04-23 10:09

Q: I just ordered my favorite pair of glasses in December from you and the frames are separated already..I've written before and you never responded. Can you replace the frame or am I just out my favorite pair?? I ordered them 12.10.20

A: Dear Christy Ward, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

kelly Time: 2021-04-23 06:07

Q: I just received my glasses in the mail. The prescription is right but they make me dizzy when I move my head. Can I return them for another pair?

A: Dear kelly, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

KarenBell Time: 2021-04-23 01:45

Q: I can't go further with my order as I cannot find the PD on my prescription, I have a photo of the prescription I can upload

A: Dear KarenBellIf you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RobinHackney Time: 2021-04-22 21:17

Q: I was wanting to know when I will get my glasses. Also can you tell why it wouldn't let me order express delivery?????? Your website has alot of major problems it needs help badly.

A: Dear Robin Hackney, We are sorry to tell you that the frame you choose are both discounted frames. So we can not apply other discount to your order. If you want to change to fast delivery, you need to pay the price difference. Would you please tell us whether you can accept it ?

pamela Time: 2021-04-22 19:31

Q: Hi How do you change the lens coating after you have the order in your bag? TY

A: Dear Pamela, Sorry, we don\'t understand. What can we do for you ? We will help you.

Samantha Galarza Time: 2021-04-21 21:29

Q: Hello, I currently have three pair of glasses in my cart ready to check out, but it’s giving me a massage that I don’t quite understand that’s not allowing me to go any further to complete my purchase. Thanks in advance

A: Dear Samantha Galarza, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

VanessaBarragan Time: 2021-04-21 17:42

Q: I just uploaded a picture of a prescription, how long do I have to wait to order glasses?

A: Dear Vanessa Barragan, Please place an order on our website : www.wherelight.com

Patricia Kemp Time: 2021-04-21 14:57

Q: I got my glasses on April 10th and they had the big bifocals I wanted no line bifocals, is there anyway that I could get no line bifocals. Will you let me know if you can change these to no line. If not could I get a refund or another pair of glasses. Thanks

A: Dear Patricia Kemp, Do you mean that you want progressive glasses ?

PaulZevgolis Time: 2021-04-20 12:15

Q: I would like to buy sunglasses in Frame 8159 with progressive lens. Is that possible and if so, would I choose progressive lens, or polarized lens.

A: Dear Paul Zevgolis, You can choose progressive lens and choose a tint, or , you can choose polarized lens and enter your progressive prescription.

GloriaBowen Time: 2021-04-20 05:53

Q: order # 2210408081919 April 8. can you please update me on shipping status? Thank You.

A: Dear Gloria Bowen, We are so sorry to tell you that the frame#6516 is discontinued. The price of the frame #6516 is $37.95, you can go to choose a frame which price us around $40, we will not charge you the price difference. Then please tell us the frame number and color. We will change it for you.

StaceyMcCann Time: 2021-04-19 14:14

Q: Are these digital lenses?

A: Dear Stacey McCann, Our lenses are resin.

StaceyMcCann Time: 2021-04-19 13:04

Q: I am interested in the Sabina. You show on the site that they come in 2 options black and tortoishell but when I do the try on they are black and tortoishell combined. Black on top, tortoiseshell on bottom. I like this option. Is it available?

A: Dear Stacey McCann, We are sorry to tell you that it is unavailable. We only have it in black and tortoishell.

LindseyWilson Time: 2021-04-19 10:02

Q: I have fallen in love with a frame someone has and I cant find it on your site. Can you tell me if the SELENA frames have been discontinued? They are a large, round cat eye frame.

A: Dear Lindsey Wilson, Would you please send us a picture ? We will help you.

MildredThompson Time: 2021-04-18 19:49

Q: Sorry to ask but this is the first time I've ever ordered glasses in my life. What is a PD and where do I find it on my prescription paper so I can order my glasses.

A: Dear Mildred Thompson, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

AngelaKwak Time: 2021-04-18 18:07

Q: My package says it was delivered but I never received it. I do not suspect mail theft because I was home at the time of delivery. I have contacted USPS but am not sure what else to do?

A: Dear Angela Kwak, We are sorry to hear the loss of your package and it is very regrettable to have such an accident. We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

DorothyGraf Time: 2021-04-18 16:49

Q: Can I not get prescription sunglasses on this site?

A: Dear Dorothy Graf, Yes. We have prescription sunglasses.

Octavia Marshall Moy Time: 2021-04-18 09:08

Q: Hello. I need to change my PD to 63. I just placed order yesterday. Order number is Number:821041710355732021

A: Dear Octavia Marshall Moy, We will change it for you. Please don\'t worry.

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