Buy Prescription Glasses Online at Affordable Prices

ElisaJohnson Time: 2021-01-25 17:10

Q: Order ID: 22101132119300 I’ve made a mistake on the zipcode when submitting my order, who can I dispute this with?

A: Dear Elisa Johnson, We checked the tracking. Your order was returned to us. And it is in transit. Would you please tell us your correct zip code and address ? We will resend the package to you when we receive them.

Jenea Hutchinson Time: 2021-01-25 14:25

Q: My glasses says delivered and left with an individual today at 5:20 pm. and I do not have them. What can I do?? Please help.

A: Dear Jenea Hutchinson, Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

CjKy Time: 2021-01-22 18:11

Q: Hello- My left and right PD are 29 and 29.5 (so 58.5 total), but for the frames I want, the PD starts at 64. Is there a way for me to order them?

A: Dear CjKy, We are so sorry for this. We recommend you choose other frames. Thank you.

Abigail Curtiss Time: 2021-01-21 09:58

Q: Hi, my glasses are verifocals. Do you do those as I’m not sure how to order otherwise.

A: Dear Abigail Curtiss, We offer progressive glasses. You can choose a frame you like and choose progressive lenses. www.wherelight.com

Anna Time: 2021-01-21 08:22

Q: In my most recent purchase. The Nose pad fell off of HT-1013. Looks like the screw is missing. Is there a way to get some extra screws from you?

A: Dear Anna, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

DavidCoppinger Time: 2021-01-20 02:06

Q: will you lease confirm that you are now making a new pair of glasses following the failure of UPS

A: Dear David Coppinger, We can remake the glasses for you. Would you please tell us your correct address ?

angiesams Time: 2021-01-19 20:31

Q: How do I send a pic showing that glasses in ordered were too small for my big head??

A: Dear angiesams, Would you please tell us your order number ? We will help you.

Nancy Hawkins Time: 2021-01-19 18:53

Q: Do you have just readers?

A: Dear Nancy Hawkins, yes, we do. You can choose single vision reading glasses.

GinaPatterson Time: 2021-01-18 15:41

Q: One of my favorite pair has a lens that is cracked (my fault, not yours). What is your process to replace the lens?

A: Dear Gina Patterson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

SummerSellers Time: 2021-01-18 15:04

Q: I just ordered two pairs of glasses. They were about $35 each in the cart but on the shopping page, they are under $25! Why was i charged more?

A: Dear Summer Sellers, We would like to tell you that the $25 is the cost of frame. You need to pay for the lens, coating and shipping etc.

Hannah Time: 2021-01-18 12:13

Q: Hello, my right eye is near sided and my left is far, I have a unique prescription and was wondering if I upload it, they can customize it?

A: Dear Hannah, Yes, we can. Please upload your prescription when you place an order.

MonicaBrown Time: 2021-01-17 19:55

Q: I ordered a pair of frames (SN 20204) with no lens & the frame is too small. Can I exchange for a different pair?

A: Dear Monica Brown, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?

PatiBena Time: 2021-01-16 10:18

Q: My order does not show my prescription which I uploaded with a photo. How can I confirm I will receive the glasses with the correct prescription? Thank you

A: Dear Pati Bena, Would you please tell us your order number ? And would you please send us a photo of your prescription ? We will help you.

Kim Holland Time: 2021-01-15 15:08

Q: There is a frame I seen on your site and can’t seem to find it now I would like to upload the picture

A: Dear Kim Holland, Would you please send us a picture ? We will help you.

Chris x bones Time: 2021-01-15 04:25

Q: If I had requests for frames is there a way to make them through your company? I am interested in getting the Dominic frames in other colors and additionally have frame ideas that aren’t available.

A: Dear Chris x bones， Here is the link of Dominic frame: https://www.wherelight.com/wl/GetInfo-2604.html

Tammybrown Time: 2021-01-14 15:54

Q: Hello.I want to order transition lenses. Would I select under the Tint box? I only want the lenses to get darker outside Thanks in Advance

A: Dear Tammy brown, If you want transition lenses, you can choose photochromic grey lenses. But the photochromic tint can\'t be very dark.

DeannaHill Time: 2021-01-14 10:19

Q: I need help checking out my order. Wont allow me to check out

A: Dear Deanna Hill, We would like to tell you that you can only choose one $2.95 glasses in one order. Thanks for your understanding.

JuanitaOliver Time: 2021-01-14 08:26

Q: Do you have no line bifocal lens?

A: Dear Juanita Oliver, We have progressive lens.

RainbowDye Time: 2021-01-13 12:29

Q: I noticed my glasses were completed and sent to shipping on the 7th but the tracking shows no new shipping information since the 7th.

A: Dear Rainbow Dye, We checked the tracking. It has been updated. You will receive your order soon. Please don\'t worry.

NicoleAsuncion Time: 2021-01-13 10:29

Q: Are you able to update lenses on existing frames bought from you?

A: Dear Nicole Asuncion, Sorry, we don\'t offer this.

Debra Time: 2021-01-13 09:16

Q: I don’t have a prescription, I just want to order 150 readers

A: Dear Debra, Please choose single vision reading lens and choose +1.50 as your sph value.You can keep other values as 0.00, but you have to enter your PD value.

Denise Bradshaw Time: 2021-01-13 05:02

Q: I placed an order 6th Jan, I understand that it's a bit quick but I received nothing stating you got it or when can I expect it. I only received that you got the money.

A: Dear Denise Bradshaw, We have shipped your order. The tracking number is 9400116902368877450592. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877450592

NanetteMccoy Time: 2021-01-12 16:00

Q: I ordered two pair of glasses in December and it says they shipped to me on the 14th but I’ve never received them.

A: Dear Nanette Mccoy, Please don\'t worry, your order is in transit. The tracking shows that AUSTIN TX DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in AUSTIN TX DISTRIBUTION CENTER on January 12, 2021 at 10:25 am. The item is currently in transit to the destination.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877406346

Lara Ecker Time: 2021-01-12 14:46

Q: I would like to return a pair of glasses. How do I go about starting a return process?

A: Dear Lara Ecker, We are so sorry for this. Please don\'t worry, we will help you. Would you please tell us why you need to return your glasses?

RobinJohnston Time: 2021-01-11 14:54

Q: Hello, I ordered the style Adelia glasses in order #22012280651539 with Color Tint: photochromic grey. They look and fit wonderful but they are not tinted. I took them out into the direct sun and they have not changed hue at all. I am not sure if you would be able to adjust the price as I did pay extra for that feature or if you would be able to resend the correct item out to me. Regards, Robin Johnston

A: Dear Robin Johnston, We would like to tell you that you need to expose the lenses in direct sunlight for several minutes. It doesn\'t change color immediately. Would you please try it ? If it doesn\'t work, please take a video to show us. If you have any problem, please feel free to contact us.

RachaelTimm Time: 2021-01-11 09:57

Q: I'm trying to enter my PD, but I'm a bit confused. Both eyes have Dist PD as 34.75 and Near PD as 33.25, but the value when filling out my prescription on your site only starts at 50. I uploaded a picture of my prescription, but it is still asking me to fill out those fields and I don't want to enter it in wrong.

A: Dear Rachae lTimm, Pupillary distance. It\'s the distance from the middle of one pupil to the bridge of your nose in millimeters. If the measurements are the same on either side, then you\'d double the number and have one PD. So for example, if you get 32mm on either side, your PD is 64. If you have different measurements, like 31 and 33, then select \"have 2 PDs\" when ordering and enter either number as is. If you don\'t need reading glasses, please ignore the Near PD.

Robin Time: 2021-01-11 09:53

Q: How do I order no line progressive transition lens

A: Dear Robin, You can choose progressive lens and choose photochromic tint.

Carolyn Time: 2021-01-11 06:47

Q: I am still waiting for order: CNDFY22011280617028 It has been a long long time! Do you know when my glasses will get here? Thanks

A: Dear Carolyn, We are so sorry for the delay.Would you please wait for one more week ? If the tracking is still not updated after a week, please contact us. We will refund you or remake the glasses for you.

DavidCoppinger Time: 2021-01-11 06:04

Q: Sorry . I did not read your earlier response. I will wait until the 16th

A: Dear David Coppinger, OK. Thank you.

Lorraine McDonald Time: 2021-01-10 16:12

Q: Could you please explain free form lenses, thank you

A: Dear Lorraine McDonald, Broader vision than Progressive lenses Free form lenses includes three fields of vision, without lines. This exceptional lens option offers dramatically broader perspectives, a wider range of intermediate and near distances, and more

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