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Vicmarie Time: 2024-02-07 17:07

Q: Hi I been trying to be in contact to get refund for all my glasses since prescription doesn’t seem right to me. I replied to the second message days ago and I haven’t heard from anyone yet. Im worried because I don’t want to loose my money because i need new glasses with a good prescription. This prescription is brand new and it feels that i cannot get use to it. I feel dissy as soon as when put on and headache. Please advise thanks

A: Dear Vicmarie, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $80 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order.

IvelisseCortes Time: 2024-02-07 16:08

Q: Buenas noches yo habia hecho un pedido de espejuelos con ustedes, me contestaron que ahora se tardaría 10-16 días porque se van de vacaciones algo que nunca me dijeron al principio, pedi el reembolso oero no veo la evidencia de que se me va a reembolsar, honestamente era mi 1 vez pidiendo aqui les quize dar la oportunidad y he tenido mala experiencia ????finalmente deseaba mis espejuelos oq el fin no era cancelarlos pero seria demasiado tiempo para recibirlos, ya hizieron el reembolso?

A: Hemos devuelto el dinero, compruébalo con atención.

Lisa Hubbart Time: 2024-02-07 16:01

Q: I just realized my glasses were sent to my previous address! I now live in another state. What. Can be done now?

A: Dear Lisa Hubbart，Please tell me the address you need to change

Jennifer Atkinson Time: 2024-02-07 14:41

Q: For the last couple of days I've been trying to order. When Try to register as new customer I setting my email & password using the right amount of characters in password it's not going through please advise been trying to order some glasses while they are on sale.

A: Dear Jennifer Atkinson, Would you please tell me your email of your account ? I will check it for you.

Tamera L Williams Time: 2024-02-07 13:57

Q: Flaws in P5207 clear. First time I have been unhappy with your glasses. I would like credit/money back, or another pair.

A: Dear Tamera L Williams ，Can I ask why you are not satisfied with the P5207?

Jennie Zalac Time: 2024-02-07 12:39

Q: I’m going to rephrase that the spring on the left side is faulty. I didn’t comprehend how to explain that until after I hit send lol. Like the right side I can move to the side and it swings back. The left stays open if that makes better sense now. The left side ear piece even isn’t taught (if that’s the right word) to the frame inside. I can send pictures. Thinking it’s just a manufacturing error. Since the right side isn’t like that.

A: Dear Jennie Zalac，Would you like to send a photo so we can confirm the problem?

Jennie zalac Time: 2024-02-07 12:36

Q: Hey so of course it has to be my favorite frames out of 8 to be half broken. Soo the frames don’t sit firmly at all. The screw part is not sure if they were manufactured wrong or not. But the boa outwards. Not like the others. Like they won’t stay on my face at all. Almost as it the ear pieces were broken in transit. Can anyone check to see if these are how all the frames are or if these ones are just faulty. Stock 22.

A: Dear Jennie zalac，Can you provide photos of the damage so we can follow up?

Sausha Stunkel Time: 2024-02-07 07:20

Q: I ordered my glasses in late November. Back in January they jewels began to become unglued from around the frames. They are now peeling and unable to be worn. I would like my money back they have not lasted very long.

A: Dear Sausha Stunkel， We are sorry for the inconvenience caused to you, and we are willing to provide you with a $30 coupon to compensate for the inconvenience caused to you. can you accept?

Vicmarie Gonzalez Time: 2024-02-07 07:13

Q: Hello im still waiting for the response that i sent 2 days ago about returning all my glasses because of problems with the prescription i already sent pictures and prescription please contact me urgently im in need of money back im going back to the doctor so they can re do my prescription im pretty sure is wrong

A: Dear Vicmarie Gonzalez, please don\'t worry, would you please tell us whether you can see clearly when you wear your old glasses ?

Mathew Tommy Time: 2024-02-07 04:31

Q: One of the legs on my frames dislodged from the connection to the frames. Does not fit or wear well now. Please help.

A: Dear Mathew Tommy，Can you send me a photo of the damage?

Nikkie Miller Time: 2024-01-29 00:04

Q: I would like to order progressive lenses. My pd is 55/58 but this is not listed as options

A: Dear Nikkie Miller, we would like to tell you that you can fill Pd value 58.

GloriaHernandez Time: 2024-01-25 08:41

Q: My question was if my order is on the way ? I ordered dec 26 th .. is there a tracking #? Or wats the update let me know ty

A: Dear Gloria Hernandez, sorry, you said that you have add values in the order, but you chose the single vision lenses. Are you sure that you want single vision distance lenses ?

GloriaHernandez Time: 2024-01-24 16:31

Q: I made an order nd paid for it but it doesn’t give me any tracking # I’m in the process of moving nd would like to knoe if my order will b arriving soon.. please give me some feed back I knoe it’s 2-3 weeks it’s about that time give me any info thank u

A: Dear Gloria Hernandez, sorry, you said that you have add values in the order, but you chose the single vision lenses. Are you sure that you want single vision distance lenses ?

Haylee Mango Time: 2024-01-16 00:46

Q: I forgot to change the address for my order as I will not be able to get the package if it is sent to the old address. Is there any possible way I can change it?

A: Dear Haylee Mango, please don\'t worry, we would like to tell you that you can email us your correct address, then we will change it for you.

AlishaGarcia Time: 2024-01-15 15:46

Q: Hi I place an order and it was never send or processed to ship. Please contact asap.

A: Dear Alisha Garcia, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, please contact us as soon as possible after you receive this message.

Michelle odell Time: 2024-01-15 14:39

Q: Where is my order???

A: Dear Michelle Odell, we would like to tell you that your order is being processed now.

Michelle Time: 2024-01-15 14:37

Q: What happened to my order

A: Dear Michelle Odell, we would like to tell you that your order is being processed now.

Eugenia Taylor Time: 2024-01-07 19:33

Q: It's been over a month how much longer will it be before they are ready

A: Dear Eugenia Taylor, We are sorry to tell you that we cannot make the frame# LH074 with your RX. Would you please choose other smaller frame ? You can send us the link of the new frame. We will change it for you. And we sent many emails to you, but you don\'t reply us, please contact us as soon as possible. Thank you.

AnnaDyer Time: 2024-01-02 12:01

Q: Hi, regarding order number 9400116902368877601864 I am wondering what is going on? It’s been sitting as “pending shipment waiting for package” from usps for 4-5 days now. Thank you.

A: Dear Anna Dyer, We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

Michele Time: 2023-12-31 06:17

Q: How do you get the photochromic colors for your lenses?

A: Dear MICHELE MARTINEZ, We are sorry to tell you that we can not make 1.67 index progressive lenses with blue or pink Photochromic tint. Could we continue to process your order#22312311812231 ?

Vilma I Carreras López Time: 2023-12-30 08:18

Q: Hi. I check many many time the page and always said the same. Is in process the order. Is my first time ordering in your page sorry but I'm very upset and decepcionated because is too long the time of processing. And I wrote before and I didn't received answer. Sorry but I I didn't received any answer I'm going to cancel the order and make in other pages I did before that is fast and is very good and I never had problem. Sorry but is my concern and I very honest about that. Thanks

A: Dear Vilma I Carreras, We are sorry to tell you that we can not make the frame#8130 with your PD value 63. Would you please choose a smaller frame ? And we have sent many email to you, but you don\'t reply us, please contact us as soon as possible.

KivaGant Time: 2023-12-27 14:02

Q: i am trying to order some reader but the glasses do not show where to place an order

A: Dear Kevia, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

LoriEulberg Time: 2023-12-27 08:20

Q: I ordered glasses on 12-22-23 and put in the wrong sphere for both right and left (put in negative rather than positive). I have put the correct prescription into my account and uploaded the one from my doctor. Can you please correct this before you send? Order number 82312221358137

A: Dear Lori Eulberg, We have changed the Rx in the order for you.

Shelby Time: 2023-12-25 15:25

Q: I have not received any confirmation emails or had replies back to my questions about tracking with order 823121523481532023 placed on 12-15 23:11:15. Please provide tracking number and confirmation email.

A: Dear Shelby,we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY82312152348153

MaryJean Puckett Time: 2023-12-25 11:08

Q: Did u get my corrected pd???? I sent 2 messages. When will I get my glasses???

A: Dear MaryJean Puckett We are sorry to tell you that we can not make frame#Z3362 with your correct PD 62. Would you please choose other smaller frames ? You can send us the links of the frames. And we sent many emails to you, but you didn\'t reply us, we are waiting you for a long time, please contact us as soon as possible.

Rachel Hurd Time: 2023-12-23 14:43

Q: 82312060534507 Change of address 3941 Willow Ave 103 Kansas City MO 64133 United States

A: Dear Rachel Hurd, ok, we have changed it for you and will ship your order out.

Kamy Hanwisimae Mckenzy-Shaw Time: 2023-12-21 09:19

Q: I have not received my order I approved the payment through PayPal it has been paid I'd like to know where my order is because when I go into my account it shows that there's no data

A: Dear Kamy, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877699908

cindyKnoll Time: 2023-12-20 13:39

Q: do you offer transition lenses?

A: Dear Cindy Knoll, yes, we would like to tell you that you can choose photochromic tint in the lens tint.

Crishina Time: 2023-12-20 11:18

Q: Hello, I received an email from your company stating the PD Value is not accurate on your website. How can I change my PD for my glasses? I updated my prescription on your website. My glasses haven’t shipped yet.

A: Dear customer, We double check the PD in your original prescription and the PD value you filled in the order. It is correct.

Julie fricano Time: 2023-12-15 17:48

Q: How long do they take to receive in California

A: Dear Julie Fricano, about the production time and shipping time, you can check this link: https://www.wherelight.com/helping/faq.php

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