Consulting Servive Center

A: Dear angiesams, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo by wearing the glasses and send it to us ?

A: Dear Hazelle Goodman, We are sorry to tell you that the size of each frame is fixed. You can check the measurements detail ?

A: Dear Vetrice Woods, What can we do for you ? We will help you.

A: Dear Donna Hodges, Pupillary distance (PD) is the distance measured in millimeters between the centers of the pupils of the eyes. This measurement is different from person to person and also depends on whether they are looking at near objects or far away.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear LaVerne Ingram, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we can\'t receive your glasses. We can offer you a $20 coupon to place a new order. Would you please tell us if you can accept this ?

A: Dear Marisol Figueroa, Would you please tell us your correct address ? We will help you.

A: Dear Barbara Gunsten, We will ship a black owl case with your order together. Please don\'t worry.

A: Dear Alice Gill, Yes, please choose 10.

A: Dear A Bradley, Would you please tell us your order number ? And would you please tell us your problem in detail ? We will help you.

A: Dear Jessenia Zayas, Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear ericastandridge, We would like to tell you that you can only choose one $2.95 glasses in one order. Thanks for your understanding.

A: Dear Sarah Doyle, We use USPS. The tracking shows that Your item departed our USPS facility in FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX on December 15, 2020 at 7:04 pm. The item is currently in transit to the destination. Would you please wait a few more days ?

A: Dear Patricia Hayes, Would you please tell us your order number ?

A: Dear India， We would like to tell you that our factory is located in China. Thank you.

A: Dear Lindsay, We have shipped your order. The tracking number is 9405511108296429826086. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405511108296429826086

A: Dear Lisa Strickland, We are so sorry for this. This frame is sold as frame only.

A: Dear Victoria Tupua, Yes, please choose single vision reading lens and choose +1.75 as your SPH value.

A: Dear michele newberry, We have shipped your order. The tracking number is 9400116902368877402430. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877402430

A: Dear Katie Erdman, We are so sorry for this. We will help you. Which 2 do you want to return ?

A: Dear Cassidy Petska, We would like to tell you that if want to use the coupon, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear Natasha Lee, We will email you a tracking number when we ship the glasses. Please don\'t worry.

A: Dear Sarah Doyle, The tracking has been updated. You will receive your order soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877423930

A: Dear Monica, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear Karina Hagelin, Would you please take a photo of your prescription and send it to us ? We will help you.

A: Dear Andreina Matamoros, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Saundra rubel, We have shipped your order. The tracking number is 9400116902368877490840. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877490840

A: Dear Isaiah Thomas, There is no certain amount.

A: Dear Renee Stoner, DS means 0.00. Please choose 0.00

A: Dear Debbie Reynvaan, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Jennifer Murray, Would you please tell us your order number ? We will help you.