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Consulting Servive Center

EmilyBickerton    Time: 2021-05-04 20:07
Q: My coupon code showed that it gave me the mother’s day deal, but didn’t go thru on the payment? I paid full price instead of the bogo sale. Can this be adjusted or can I get a refund and reorder?
A: Dear Emily Bickerton, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories. We will cancel your order and refund you. Please palce a new order. Thank you.
DeniseBradshaw    Time: 2021-05-04 19:48
Q: Why can't I choise my second pair of frames and get another pair of glasses. I used my promo code mom
A: Dear Denise Bradshaw, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.) And please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.
VelindaBarnes    Time: 2021-05-04 17:47
Q: I forgot the date of my order can give me this info?
A: Dear Velinda Barnes, the date of your order is 04-17-2021.
Juris Ramirez    Time: 2021-05-04 15:28
Q: Hello! I order my glases 4/8/21 and I still haven’t received anything. This is the order #82104080526242
A: Dear Juris Ramirez, The tracking number is 9400116902368877568013. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568013
StacySilverman    Time: 2021-05-04 13:26
Q: I ordered bifocals and received single vision lenses. I need to return the glasses.
A: Dear Stacy Silverman, We are so sorry for this. We made the bifocals for you, but the line is invisible, do you want the bifocals with visible line ?
SamanthaCurry    Time: 2021-05-04 07:56
Q: Can you give me some information on order # 82104231513068
A: Dear Samantha Curry, We have shipped your order. The tracking number is 9400116902368877582002. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877582002
AprilRoyal    Time: 2021-05-04 06:07
Q: Yes, what is the email address to send pictures to?
A: Dear April Royal, our email address is service@mail-wherelight.com
HeatherPopejoy    Time: 2021-05-03 18:53
Q: I am trying to buy a pair of glasses and a sunglasses clip on, but I’m confused if the items I’m looking at is just the clip, just the regular frames for the clip to attach to, or both. And if it is just one or the other how do I find the matching frame/clip? Thank you
A: Dear Heather Popejoy, The clip on sunglasses have clips and glasses both. The clips are colored and the clip can\'t attach to other frames.
AprilRoyal    Time: 2021-05-03 18:44
Q: Hi, I ordered the Becky frames and the lens is scratched and the arms are not colored as pictured. What can be done to make right?
A: Dear April Royal, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
JulioCruz    Time: 2021-05-03 15:09
Q: I want to know how can I talk with somebody reference my order. I can’t see well with my eyeglasses.
A: Dear Julio Cruz, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?
LexieWhitworth    Time: 2021-05-03 13:26
Q: Hi, I was wondering if I could get an estimate on when my glasses will ship? I ordered two weeks ago and they've been in "Allocating" since. Order # 82104171415021
A: Dear Lexie Whitworth， We have shipped your order. You will receive it in 6-14 business days. The tracking number is 9400116902368877580879. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877580879
Karen Briscoe    Time: 2021-05-03 13:17
Q: I have not received the glasses I ordered yet and it its way past time
A: Dear Karen Briscoe, The tracking shows that Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Please don\'t worry, you will receive it soon. Thanks for your patience and understanding.
KristinaMakela    Time: 2021-05-03 09:40
Q: Hello! I just placed my first order. I may have double paid. When I first put in my debit card info it was denied and I was directed to PayPal, which seemed to work perfectly - however, I just received a notice from my bank asking if the original charge was legit or fraud. I selected "legitimate", but now am worried that I will be charged twice. Thank you! Kristy Makela
A: Dear Kristina Makela, We only charge you once. Please don\'t worry.
PatriceRobrinzine    Time: 2021-05-03 08:04
Q: Where are you shipping from. What is the location of your company?
A: Dear Patrice Robrinzine, We are located in China.
KristyManning    Time: 2021-05-02 11:51
Q: I have 2 pair in my cart but it is not giving me one pair free with the discount code MOM.
A: Dear Kristy Manning, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.
ShapharahBynum    Time: 2021-05-02 05:35
Q: I’m trying to order glasses and it will not let me put in the pd
A: Dear Shapharah Bynum, If you can\'t choose PD, the frame is too big, it can\'t fit your PD. Please choose other frames. Thank you.
LloydaBrown    Time: 2021-05-02 05:19
Q: I'm trying to upload my prescription but the site is not allowing me to ..help please
A: Dear Lloyda Brown, Would you please take a photo of your original prescription and send it to us ? We will help you.
PatriceRobrinzine    Time: 2021-05-01 09:25
Q: Order Id:22104171705401 shows shipped on 04/28. However, the tracking number is not showing shipped on the USPS website. It shows label created not shipped. Please advise when this order is going to ship
A: Dear Patrice Robrinzine, The tracking has been updated. Please don\'t worry, you will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877589780
HannahIm    Time: 2021-04-30 13:18
Q: Hi. I would like to order several frames with blue light blocking lenses. However, I cannot figure out how to add them to my cart without a prescription. Can you help me with your process? (I don't need Rx lenses, just blue light blocking lenses.) Thanks.
A: Dear HannahIm， Please choose blue light blocking lenses and choose 0.00 as your prescription.
DeniseBradshaw    Time: 2021-04-29 19:28
Q: Hi guys I purchase the Lola frames and lens, I am in love with them but sad to say the handle came off on the left side how to I get them repaired
A: Dear Denise Bradshaw, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Annette    Time: 2021-04-29 19:25
Q: Is there anyone that can help me read my prescription? Because I don’t see anything online that match’s what the doctor gave me.
A: Dear Annette, e are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?
TerryWildt    Time: 2021-04-29 11:43
Q: Hello, I cant find any info on my order 91005. These glasses frames broke very easily at the bottom and will not hold the lens correctly. Is there anything that can be done?
A: Dear Terry Wildt, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
samanthatyers    Time: 2021-04-29 01:05
Q: Number:82104170942483 2021-04-17 I paid for express delivery and my glasses are unreceipted. What does this mean?
A: Dear Samantha Tyers, We sent many emails to you, but we didn\'t receive your reply. Would you please check your email : chilly-billy@hotmail.co.uk ?Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ?
AmberHunt    Time: 2021-04-28 12:39
Q: I paid for the express shipping on my two orders from 4/15 and I am just checking to see how much longer before the glasses get shipped? Order #82104151852486 Thank you!
A: Dear Amber Hunt, We are so sorry for the delay. Because you ordered Ultra High index 1.74 and Photochromic Brown lenses, the production time is much longer than ordinary lenses. We will ask the factory to make the order as soon as possible, and we will email you a tracking number when we ship the glasses. Your patience and understanding will be greatly appreciated.
MarciaPage    Time: 2021-04-28 10:23
Q: I was just wondering if my glasses were sent out?
A: Dear Marcia Page, The tracking number is 9400116902368877566934. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877566934
AlannaRalph    Time: 2021-04-27 19:45
Q: Why can’t I check out
A: Dear Alanna Ralph, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)
SamanthaLee    Time: 2021-04-27 14:54
Q: I'm trying to find a pair that fits my PD, but a lot of them seem too high for me. My PD is 28. Is there any way to find frames that would my prescription?
A: Dear Samantha Lee, Your PD is 56（28+28=56）， please choose 56 as your PD.
JoyRogers    Time: 2021-04-27 08:03
Q: I recieved my order #22104071101575 Art No. PY3019 and LOVE my new glasses. However, it looks like one of the arms is bowed out. The glasses don't fit secure to my head. They are very loose. I'm unsure if this is a defect or if it's how the glasses come. As a result I don't know quite what to do. I would love to have them remade if you think that is the way to go. Like I said, I really love the look of these glasses and according the sizing they should fit.
A: Dear Joy Rogers,We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
PortiaSprowl    Time: 2021-04-27 05:17
Q: I have a gift card and The system won’t take it could I get some one to put it in for me
A: Dear Portia Sprowl, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.
Cynthia Lee    Time: 2021-04-26 13:22
Q: My glasses are a little tight. What's the best way to adjust them?
A: Dear Cynthia Lee, Would you please tell us your order number ? We will help you.
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