Q: Hi,
I'm tracking my item, but it still says pre-shipment. Do you use a USPS shipping partner? If so, which one?
Thanks
A: Dear Debbie Reynvaan, We would like to tell you that we have shipped your order out.
Tracking is not updated because your package is still in transit.
And the tracking will be updated by local USPS office when your package arrives at next facility.
Due to the COVID-19, the update of the USPS tracking information is unstable.
Sometimes the tracking information will not be updated until the pacakge arrives at the destination.
We will try our best to make sure that you will receive your package.
Thank you.