Buy Prescription Glasses Online at Affordable Prices

AliceRomo Time: 2021-02-19 13:05

Q: I purchased a new pair of glasses and they arrived and I am super happy with them however I cannot see properly. I went to compare them to the last pair I purchased from wherelight and the eye doctor made a mistake,obviously, and gave me a prescription lesser than what I am. Given the recent winter freeze I can't afford to purchase another pair. Please please help me. Ps, my husband loves his new glasses!

A: Dear Alice Romo, We are so sorry to hear this, please don\'t worry, we will help you. We have checled your order, the prescription is the same as your previous. Do you mean that you need a new prescription, but your eye doctor gave you a wrong prescription ?

Mariana Sanabia Time: 2021-02-19 12:16

Q: Hi! I would like to know if you ship worldwide. I live in Uruguay, South America. Thank you!

A: Dear Mariana Sanabia, Please choose UPS express shipping.

AdrienneAlwag Time: 2021-02-19 02:02

Q: I tried tracking my shipment but there is no information, have the glasses arrived in us?

A: Dear Adrienne Alwag, the trakcing has been updated. You will receive your order soon. Please don\'t worry. 2021-02-19 21:45 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on February 19, 2021 at 9:45 pm. The item is currently in transit to the destination.

HelenLDaniels Time: 2021-02-18 08:48

Q: I would like to order glasses but unsure how to use the coupon and upload my script can you help me with this? I have put the script in but want to make sure it is okay. I also would like to do the bogo

A: Dear HelenL Daniels, If you want to use the bogo code, please don\'t choose discounted glasses.All coupon codes could not be applied to discounted glasses and accessories.

GlendaButler Time: 2021-02-17 10:13

Q: Hello, The glasses I ordered are too small for my face and keeps coming down to my nose. I would like to return them. What is the process? Order # 82101211510059 (Green, Noa) Order date 1/21/21.

A: Dear Glenda Butler, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Cheri Time: 2021-02-16 19:58

Q: Do you do no line by focals

A: Dear Cheri, We have progressive glasses.

BonnieDoolan Time: 2021-02-16 19:54

Q: Once I place my order how long will it take to be finished and shipped?

A: Dear Bonnie Doolan, We would like to tell you that your order is to be finished. We will email you a tracking number. Please don\'t worry.

brandiwatts Time: 2021-02-15 01:31

Q: Is Angelique coming back in blue? I just ordered the pink but I originally wanted to order the blue.

A: Dear brandiwatts, Sorry. we don\'t have it in bule. Thanks for your understanding.

EvelynHatcher Time: 2021-02-14 20:30

Q: I purchased 2 pair glasses in January 2021? I sent the prescription with it but the vision is blurry. I can see clearly out of them so i cant wear them. I thought i could make them work. I love them but im doing too much squinching and blinking to try and see. What do i do. love the frames its the glasses

A: Dear Evelyn Hatcher, We are so sorry to hear this, please don\'t worry, we will help you. We have checked your order. You ordered single vision glasses. But your prescriotion has add value. Do you need progressive glasses ?

LauraCohen Time: 2021-02-14 16:50

Q: I just want to make sure that you use the prescription I uploaded into my account. It doesn’t seems like that it was attracted to my order. My order number is 22102141634216. Can someone confirm that the uploaded script will be used? Thank you!

A: Dear Laura Cohen, We didn\'t receive your prescription. Would you please take a photo of your prescription and send it to us ?

PaigeHuber Time: 2021-02-14 09:53

Q: Hello, I just received my glasses (2 pair) and I LOVE them. However, they both seem to be a little too tight on my head and causing severe headaches. I’ve never had this problem before and was wondering if you had any suggestions. I’ve never had problems with other glasses, so I don’t think my head is abnormally large.

A: Dear Paige Huber, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Do you mean that the glasses are too small for you ? Would you please take some photos by wearing the glasses and send them to us ?

BrandyKrause Time: 2021-02-13 17:33

Q: Hello, my tracking number seems to not work? Wondering on the status of my glasses pls

A: Dear Brandy Krause, The tracking shows that your order was delivered. Have you received it ?

margaretives Time: 2021-02-13 04:10

Q: hi my arm of my glasses have broken what is the best price to reorder the same glasses please.

A: Dear margaret ives, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MaryJackson Time: 2021-02-11 09:22

Q: Hello, I placed an order on the 4th of this month, and I received a tracking number but it has no activity. At my optometrist glasses normally takes about 2 weeks, is that the case here? I see a reshipping label was submitted but no eta activity.

A: Dear Mary Jackson , We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

DavidCoppinger Time: 2021-02-11 02:32

Q: Have you a tracking number for my glasses please

A: Dear David Coppinger, The tracking number is 1Z00F5V50456407157. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50456407157&requester=WT/trackdetails

ChristinaFaria Time: 2021-02-10 20:14

Q: Hi. I ordered glasses in june of 2020 and uploaded my prescription and PD then. I just logged back into my account and my prescription is missing. Is there any way to look up my last pair of glasses so I don't have to pay for a new copy of my prescription?

A: Dear Christina Faria, we will send a picture of your order to you.

BethanyBarroso Time: 2021-02-10 12:20

Q: My recent order, 22101220703580 2021-01-22 07:07:58 9400116902368877441460 2021-01-25 23:11:29 2021-01-22 07:03:58 Product Details 97329 black Large The prescription is fine, but the frame arrived BROKEN! The black piece on top is cracked and missing! I would like a refund or a replacement frame, please!

A: Dear Bethany Barroso, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Shandra Conley Time: 2021-02-09 22:10

Q: I ordered my glasses a while ago so the warranty has passed. I see on FAQ if our frame breaks we can buy the same frame for half off? How do I ensure I get it half off if I originally checked out as a guest, meaning I did not create an account. I do still have my receipt from the purchase!

A: Dear Shandra Conley, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AllisonDolan Time: 2021-02-09 13:39

Q: Hi. I have not received my glasses ordered the first part of January, tracking 2021-01-20 SHIP OUT 9400111108296483516289, for Allison Dolan. Can you please update me on this, please. Thank you!

A: Dear Allison Dolan, The tracking shows that PITTSBURGH PA NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our PITTSBURGH PA NETWORK DISTRIBUTION CENTER origin facility on February 11, 2021 at 6:07 am. The item is currently in transit to the destination. You will receive your order soon. Please don\'t worry.

DesireeBohulano Time: 2021-02-09 11:25

Q: My son didn't get the tint on his glasses.need to get tint

A: Dear Desiree Bohulano, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JackieWakefield Time: 2021-02-08 16:37

Q: I need to order transition lenses. How do i go about that?

A: Dear Jackie Wakefield, We have photochromic lenses. When you are choosing lens tint, you can choose photochromic grey tint.

MariaWilliams Time: 2021-02-08 13:17

Q: What is the PD?

A: Dear Maria Williams, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. If you don\'t have a millimeter ruler, you can click this link to download a a millimeter ruler. https://www.wherelight.com/faq.php

Bonnie Time: 2021-02-08 09:13

Q: Still waiting on order #82101191241537.... I tried to log into my account but was unable so requested an email to reset my password, twice, but that did not arrive either. Would appreciate a response ASAP. I realize delivery is slower during the COVID pandemic bit this has been quite a long time waiting. Thanking you in advance for your time. Bonnie Elkin

A: Dear Bonnie , We are so sorry for the delay. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

AprilJorgenson Time: 2021-02-07 10:25

Q: I'm not sure of my axis and I can't read my drs handwriting? Do you verify everything before you make them??

A: Dear April Jorgenson, We suggest you contact with your drs. we afraid that we can\'t read your drs handwriting.

GertrudeLowrance Time: 2021-02-06 19:28

Q: I ordered glasses and they don’t have my prescription in them I need a customer service number

A: Dear Gertrude Lowrance, We are so sorry to hear this, please don\'t worry, we will help you. We make the glasses with the prescription you entered in the order. Do you mean that prescription is wrong ? Would you please take a photo of your original prescription and send it to us ?

NatashaWilson Time: 2021-02-06 19:28

Q: When should my glasses came I ordered them almost 2 week ago

A: Dear Natasha Wilson, we have shipped your order. The tracking number is 9400116902368877478763. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877478763

Salina Bermudez Time: 2021-02-06 05:17

Q: Order 82011251945337 I did not receive order its been months still not received. Red and purple cat eye glasses. Can I get a refund or sent the product I was supposed to get sent.

A: Dear Salina Bermudez, You said that ‘I haven’t received my order yet I would like to cancel it before it is shipped.’ So we have cancelled your order and we have refunded you the money. You can chekc it. Thank you.

MareseVervisch Time: 2021-02-05 23:04

Q: You asked to send my prescription, where send i my email and prescription to? It was already uploaded in my account

A: Dear Marese Vervisch, The prescription you upload in your account is (OD)：SPH:-4.50 CYL:-0.75 Axis:180 (OS)：SPH:-5.25 CYL:0.00, is it correct ? Are you sure about this ?

B Cederholm Time: 2021-02-05 20:13

Q: Are you able to make trifocals?

A: Dear B Cederholm, Do you mean progressive glasses ? We have progressive glasses.

WilmoreRenee Time: 2021-02-05 15:45

Q: I ordered but accidentally put wrong prescription for left eye. Can I fix or should I cancel and reorder?

A: Dear Wilmore Renee, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

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