Buy Prescription Glasses Online at Affordable Prices

Jennifer Jamieson Time: 2021-06-07 13:43

Q: What is you policy on returning glasses that don't fit?

A: Dear Jennifer Jamieson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

ChristyBayer Time: 2021-06-07 08:53

Q: I’m trying to use my bogo code and it won’t let me

A: Dear Christy Bayer, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

Jacqueline Richards Time: 2021-06-06 05:05

Q: What does no Bi-Focal mean

A: Dear Jacqueline Richards, Bifocal lenses include two fields of vision separated by a line. Usually the top is designated for distance vision or computer-distance vision, and the bottom for near-vision work such as reading.

MiriamPearce Time: 2021-06-05 19:22

Q: I ordered 4 pairs of glasses last week and have not received a conformation email

A: Dear Miriam Pearce, We have shipped your order. The tracking number is 9400116902368877540651. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877540651

GriselRodriguez Time: 2021-06-05 07:23

Q: Hi, can i change one of the frames?

A: Dear Grisel Rodriguez, We will help you. What do you want to change ?

Caitlyn Time: 2021-06-04 19:24

Q: Hello, when I try to put in my prescription, it does not allow me to put in my proper PD numbers. They are blacked out and inaccessible.

A: Dear Caitlyn, Which frame do you want ? Would you pleasr tell us your PD value ?

PamBriar Time: 2021-06-04 11:13

Q: I'm trying to track my package and it says it isn't found CNDFY22104301139250

A: Dear Pam Briar, The tracking shows that 02 Jun 2021 11:12 AM LT AGASSIZ, Canada Successfully delivered. Have you received it ?

CaralixChacon Time: 2021-06-04 10:25

Q: I made a mistake whit the rx. Can I fixe it and continue whit the order?

A: Dear Caralix Chacon, Would you please take a photo of the correct prescription ?

GailZemmol Time: 2021-06-04 07:42

Q: I am having trouble paying for my order with my credit card.

A: Dear Gail Zemmol, We will help you. What can we do for you ?

Claire Time: 2021-06-03 20:23

Q: Hi, I just spun the wheel and received a coupon for $10 off, but when I enter the code at checkout it does not work. My order and shipping total have not changed and the discount code is stating it's ineligible.

A: Dear Claire， Would you please tell us your code ? We will help you.

JenniferWagnon Time: 2021-06-02 19:21

Q: Hello, I am having trouble finding my original prescription. I thought it would be file with WHERELIGHT, since my last order in Sep 2020, i believe. I am ready to order a new pair, Please help! Thank you, Jennifer

A: Dear Jennifer Wagnon, We will send the prescription to you.

KennethJacobs Time: 2021-06-02 11:39

Q: My wife has some outlandish eyeglasses(from Etsy) but with plane glass in them. Could you put prescription lenses in them if I send them to you? If you damage the decorations it's ok.

A: Dear Kenneth Jacobs, Sorry, we don\'t accept this. Our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us.

GinaMoritz Time: 2021-06-01 14:34

Q: I received my glasses but my prescription is incorrect. What can we do to fix this?

A: Dear Gina Moritz, We are so sorry for this. We can remake the glasses for you. Would you please tell us if you can accept this ?

DeniseSmith Time: 2021-06-01 08:47

Q: What do I do if my prescription is not right and I can't see out of my bifocals?

A: Dear Denise Smith, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

NancyBrodrick Time: 2021-05-31 08:19

Q: I want frames with plano lenses. It seems if I check the box with "no prescription" that means I will get the frames only. Is this correct? Can I get plano lenses?

A: Dear Nancy Brodrick, You can choose 0.00 as your prescription.

MakebaPhillips Time: 2021-05-30 17:08

Q: I can’t order reading glasses . It will only take my prescription

A: Dear Makeba Phillips, Please choose single vision reading lenses. Please add the add value to your sph value. Fox example, your sph value is -1.00, add is +2.00, -1.00 plus +2.00 equals +1.00, then choose +1.00 as sph value.

Cynthia Okafor Time: 2021-05-30 09:13

Q: I love all of my eyeglasses from this company I do I post some of my images.

A: Dear Cynthia Okafor, What can we do for you ? We will help you.

DaisyMay Time: 2021-05-29 20:27

Q: Do you accept HSA?

A: Dear Daisy May, Sorry, we don\'t.

SandraCarranza Time: 2021-05-29 12:06

Q: Hello I’m looking for sunglasses. I know what frames I want but don’t know how to add dark lens for non prescription. Ty

A: Dear Sandra Carranza, Please choose 0.00 as your prescription and choose the tint you like.

JeanGeter Time: 2021-05-29 09:26

Q: Hello I want the second pair the exact glasses but only with the lightest brown tint for sunglasses. Which will give me the second pair free.

A: Dear Jean Geter, the pair with no tint will be free.

CrystalTuimala Time: 2021-05-29 06:40

Q: Can I order prescription sunglasses from your sunglasses section? I would like to get two pairs

A: Dear Crystal Tuimala, Yes, you can enter your prescription.

Dave Wanamaker Time: 2021-05-28 12:11

Q: Where are the ones shown on Facebook ? I can’t find them on your site

A: Dear Dave Wanamaker, We will help you. Would you please send a picture to us ?

RachelWard Time: 2021-05-28 11:59

Q: On my order, I forgot to add BLUE LIGHT BLOCKING to the XELA frames. These frames should have no prescription, only blue-light blocking. thank you, Rachel

A: Dear Rachel Ward, OK. We will add the BLUE LIGHT BLOCKING to the XELA frames.

PeggyWood Time: 2021-05-27 14:14

Q: Is the correct return address WherLight Customer Service Center 101 Jo Anne Cir, Cary NC US 27513-5234. I looked up the address and it is a Town house. Is this correct? Thank you for your time

A: Dear Peggy Wood, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

VivianeFisher Flaherty Time: 2021-05-27 09:57

Q: I've followed a link to bogo and am only getting 30 percent.......

A: Dear VivianeFisher Flaherty， if you want get bogo, please enter the code : bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

JoanneSnapp Time: 2021-05-25 10:17

Q: Hello. My order was returned for the 2nd time. Please resend order # 9400116902368877581302 to 1505 Guthrie Crossing Dr. Loganville Ga 30052. Please make sure I receive this order. Thank you

A: Dear Joanne Snapp, Ok. We will ship to 1505 Guthrie Crossing Dr. Loganville Ga 30052.

CyndiRainey Time: 2021-05-24 17:30

Q: I just received an email, my order destination is Heath, OH US. When is should be delivered to Richardson, Tx or Dallas, Tx

A: Dear Cyndi Rainey, The address you entered in your order is 1851 N Greenville Ave Bldg 4, Apt 4323, Richardson, TX, US. If it is incorrect, would you please tell us your correct address ?

MarcellaOhton Time: 2021-05-23 09:08

Q: With all due respect, Your email wasn’t helpful at all. The status you see there with tracking HASNT CHANGED. It says as of the 16th it’s on it was to the next destination. Please sort this out, please call the USPS and open a case with them so they can investigate where the package is. As the sender you can do this. Thanks, Marcella Sent from my iZombie Begin forwarded message: From: wherelight Date: May 18, 2021 at 11:14:31 PM PDT To: zoeistrouble Subject: Answer: Reply-To: wherelight ? Question: My order hasn’t arrived and was originally due to arrive on the 14th. No tracking has been updated Answer: Dear MarcellaOhton, the tracking shows that 2021-05-16 00:00 In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877586130 lizzy best wishes

A: Dear Marcella Ohton, We have contacted with the USPS. They advise you to be patient for another week. Would you please tell us if you can accept this ?

LeetressArchuleta Time: 2021-05-22 15:36

Q: Hello I was wondering if you could explain the buy one get one free I have two glasses in my basket and I was thinking how does this work is it the same glasses or do I order one of one color and order another of a different color or do they have to be the same one same size same kind of glasses I hope that makes sense

A: Dear Leetress Archuleta, Please choose two pairs of glasses and add them into your cart. And please fill in the bogo code. We will only charge you one pair. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

NicholeMota Time: 2021-05-22 13:48

Q: Hi, I canceled my most recent order right after I made it and was still charged. Order was canceled but I still have not been refunded.

A: Dear Nichole Mota, We would like to tell you that we have refunded you the money. The date when the money will be returned to your account is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days. Thanks for your understanding.

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