Buy Prescription Glasses Online at Affordable Prices

LauraGaleno Time: 2021-07-23 04:42

Q: My tracking history/status has not changed since 7/16? It has been sitting for a week? Please advise

A: Dear Laura Galeno, The tracking has been updated. 2021-07-25 17:11 NEWARK NJ DISTRIBUTION CENTER, Departed USPS Regional Destination Facility -> Your item departed our NEWARK NJ DISTRIBUTION CENTER destination facility on July 25, 2021 at 5:11 pm. The item is currently in transit to the destination.

jennaleemartin Time: 2021-07-22 17:28

Q: I just got my order of glasses and one of the pairs is damaged. The paint on the frame is scratched off in a very prominent place and bubbled up on another. I've never had an issue before so I'm hoping this can be resolved quickly. Thank you.

A: Dear Jennalee Martin, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

CammyleBanks Time: 2021-07-22 14:58

Q: Hi. I have a 50 percent off promo code but when I put the code in, a message comes up if I add one more pair of glasses I can use it. I did that, added another pair and I got the same message.

A: Dear Cammyle Banks, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.)

NikkiHarris Time: 2021-07-22 06:14

Q: I have tried multiple times to return my order and I cannot get anyone to respond back.

A: Dear Nikki Harris, We are so sorry for this. Please choose a new frame on our website. We can make the glasses for you.

HollyRistau Time: 2021-07-21 14:50

Q: How do I find my PD?

A: Dear Holly Ristau, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

M Time: 2021-07-20 15:09

Q: I tried to cancel one order. Made a double order by mistake. Was it cancelled? Will I be refunded? Thabks

A: Dear Monica Pearl, Ok. We will cancel one order for you.

KathyCampbell Time: 2021-07-20 11:37

Q: Why don't you offer progressive lens with the frame Xenia? Voogueme offers it with their version of this frame "Sylvia" ..... I'd rather get them through you bc you do a a more consistent job with progressives and I wanted a tint.

A: Dear Kathy Campbell, Sorry, we don\'t offer progressive lens with the frame Xenia.

LatonyaIrving Time: 2021-07-19 21:58

Q: I submitted a ticket in the help center regarding order 22103231027127....and received a note that the glasses (black cat eye frames) would be remade. That was "solved" on 5/25/2021 but I have yet to receive my glasses or receive an update.

A: Dear Latonya Irving, You need to reply to us before you click \"solved\". We will make the glasses for you now.

Beth Hall Time: 2021-07-19 19:12

Q: Hello. I ordered a pair of the Allegra glasses in black. (Order number 22107051659166) I LOVE the glasses, but the prescription is off. Everything is super distorted. What is your return policy? Thank you so much. ~Beth

A: Dear Beth Hall, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

WillBailey Time: 2021-07-19 09:37

Q: Why is my package just sitting in Cary, NC for 5 days now? Any reason it’s not moving?

A: Dear Will Bailey, Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

ElizabethStathakopoulos Time: 2021-07-18 19:44

Q: Hi I just ordered and the buy one get one free code didnt go through, nor did I get my free postage, can someone please check my order, thanks.

A: Dear Elizabeth Stathakopoulos, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses. We will cancel your order and refund you. Please place a new order on our website. Thank you.

TiffanyKress Time: 2021-07-18 18:58

Q: My glasses have a circular smudge or scratch on both lenses. They came like this and no matter how much I clean them they don’t go away and are right in the center (I have a photo of them). Can I exchange them for a pair without this on the lenses?

A: Dear Tiffany Kress, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

NieshoKaylor Time: 2021-07-18 09:46

Q: Hello, I received my frames on 6/14/21 and they've already snapped at the bottom. These are my second pair to break in less than 3 months of use with everyday wear. Is there anything I can do about this?

A: Dear Niesho Kaylor, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Patricia Celiz Time: 2021-07-17 12:10

Q: Hi there, I just order my glasses, but the prescription said Left OS Axis 010 and I couldn’t find out that number and I cited as 1. Could you please help me to get the right one. Thanks in advance.

A: Dear Patricia Celiz, Please choose 10. 010 means 10.

AngelaMarks Time: 2021-07-17 00:56

Q: I received a pair of glasses that didn't have one of the lenses in. I've tried to put it in but I haven't been successful. It will also probably be too hard and expensive to return. What do I do? Sincerely, PISSED OFF CUSTOMER

A: Dear Angela Marks, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

LaviceWells Time: 2021-07-16 14:30

Q: I order glasses for my son on july 7th the transaction number was 1XU35290HM978745E DO you have a tracking number

A: Dear Lavice Wells, Would you please take a screenshot of the transaction number and send it to us ? Did you use the Paypal payment?

Susan Dean Time: 2021-07-16 14:16

Q: I wanted to make sure you received my order at it is being processed. Let me know if I need to send a screenshot of my prescription. Payment in full was made through PayPal a week ago. Thanks.

A: Dear Susan Dean, We have shipped your order. The tracking number is 9400116902368877928619. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877928619

AbbyFrazier Time: 2021-07-16 13:15

Q: My lenses came crushed in the package, how can I resolve this?

A: Dear Abby Frazier, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MaryPennella Time: 2021-07-16 05:59

Q: How do I know which lens to choose. My contacts are momovision but my glasses are not?

A: Dear Mary Pennella, Please get a prescription from your doctor. Thank you.

Lisa Time: 2021-07-15 08:46

Q: Do the Christine frames have spring hinges?

A: Dear Lisa, Sorry, they don\'t.

BreannaJ Time: 2021-07-14 23:33

Q: Hi I realized that I submitted the wrong address and I wanted to correct it! I put my mom’s address instead of mine.

A: Dear BreannaJ, Please tell us your correct address.

DinorahFountaine Time: 2021-07-14 17:04

Q: hi how i cansort exactly ingrease the left eyes and right my lenses their different exsamples my doctor recomendation anti- reflective reading or distance Right eyes my sphere [+1.00 sphereCYL -ADD[+2.00 Now my left +0.75 sphere -0.50 Axis 135 Add +2.00

A: Dear Dinorah Fountaine, Would you please take a photo of your original prescription and send it to us ? We will help you.

Melanie Dejesus Time: 2021-07-14 16:58

Q: Are these glasses including your prescription at no extra cost? I just want to make sure I'm doing this correctly

A: Dear Melanie Dejesus, the total cost will depend on your prescription . Once you have that information entered in you will see the lens and pricing options.

TracyleeFiume Time: 2021-07-14 11:00

Q: I'm trying to use my points. I had 300, I didn't use it because it suggested that I shop for more glasses. I went back to my order, and it shows 200. I'm confused about the promotion. I can't check out so I know I'm missing something.

A: Dear Tracylee Fiume, You still have 300 points in your order. 100 points can be used to offset $1. Credits cannot be used to offset freight charges.

CharlotteHolmes Time: 2021-07-14 10:42

Q: Hi, could I get a tracking number for order 82107121301572 status says shipping but I haven't had a tracking number yet. Thanks

A: Dear Charlotte Holmes, The tracking number is 1Z00F5V50463818600. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50463818600&requester=WT/trackdetails

Ana Frame Time: 2021-07-13 12:53

Q: I been waiting for my glasses for over a month. I checked my order to see when is coming and it says is pending and ai didn’t paid but you already took the money from my account

A: Dear Ana Frame, We are so sorry for this. We will help you. Would you please take a screenshot of the payment and send it to us ? Or would you please tell us the transaction ID ?

JeanneNelson Time: 2021-07-12 17:31

Q: I ordered some glasses and they have a defect over my right ear there is a rough spot that has rubbed over my ear raw. How do I get them replaced? My order number is 2210624145230820.

A: Dear Jeanne Nelson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

NicoleRandall Time: 2021-07-12 12:38

Q: Yes, you can ship both 82106251421062 and 82106251404247. No changes required.

A: Dear Nicole Randall, Ok. We will ship them.

JennaJaussaud Time: 2021-07-12 12:02

Q: If I get a prescription pair and tint them black would this be dark enough to be sunglasses?

A: Dear Jenna Jaussaud, Yes, you can choose light phantom black or phantom black.

WillBailey Time: 2021-07-12 07:13

Q: Just wanted to confirm my order

A: Dear Will Bailey, Your order is in processing.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee