Buy Prescription Glasses Online at Affordable Prices

Priscilla Sortino Time: 2021-05-10 16:07

Q: Do your sunglasses block UV light? Or are they just tinted?

A: Dear Priscilla Sortino, Our sunglasses can block UV light. Thank you.

Kayla Time: 2021-05-10 12:34

Q: I am looking for a specific frame that you have in one of your advertisements. I can’t seem to find it on the website, so I’m wondering if I just missed it or if it’s no longer available ( I sure hope it is! It’s my FAVORITE!)I have a screenshot of it but can’t upload a picture here. Could you email me and I can get you the picture?

A: Dear Kayla, Our email address is service@mail-wherelight.com. We will help you.

AshAppleby Time: 2021-05-10 06:48

Q: I've only had my one pair of glasses for maybe a month and the one arm completely broke off this morning. I've maybe worn then 10 times. Can I get a refund or a new pair please? I also didn't receive my free gift when my order came. Thanks so much I look forward to hearing from you. Ashley Appleby

A: Dear Ash Appleby， We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

Andrea Pena Time: 2021-05-09 16:04

Q: If I buy just the frames would my optometrist office be able to install my prescription I wear trifocals.

A: Dear Andrea Pena, Would you please confirm this with your optometrist ?

ShaunaHansler Time: 2021-05-09 12:53

Q: Where is your lab located/Where do these glasses ship from?

A: Dear Shauna Hansler, We are located in China.

HayleeKriedler Time: 2021-05-09 12:40

Q: For a few days nothing has changed with my shipping updates. Can I get an update please ???

A: Dear Haylee Kriedler, We would like to tell you that we have shipped your order out.Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

YessicaFiguereo Time: 2021-05-09 11:23

Q: How long do orders usually take to get delivered ?

A: Dear Yessica Figuereo, It usuall takes 6-14 business days to deliver. Thanks for your understanding and patience.

DonnaMcNeill Time: 2021-05-09 09:33

Q: I just placed my order. Then I had to go back to find my order number. I’m planning on taking these on vacation in June. I hope I don’t have the problems as some of the above. I guess we will see.

A: Dear Donna McNeill, Please don\'t worry, we will email you a tracking number when we ship your order. Please don\'t worry.

Sharontucker Time: 2021-05-08 18:24

Q: i have 2 PD's Distance 64 and Near 61 but your PD numbers do not go that high. what should I do?

A: Dear Sharontucker, Please choose 64 as your PD, or you can choose 32.0 and 32.0. 32+32=64

StephanieChandler Time: 2021-05-08 10:57

Q: My order isn’t moving it’s stuck in a loop in NC it’s been there for days. Can you help?

A: Dear Stephanie Chandler, The tracking has been updated. Please don\'t worry, you will receive your order soon. Thanks for your patience and understanding.

MarilynSingletary Time: 2021-05-08 06:52

Q: I ordered 3 pairs of progressive lens glasses and I can't see at all. I prescription is completely wrong. Does this happen often? What can I do?

A: Dear Marilyn Singletary, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

ClarissaPerez Time: 2021-05-06 22:05

Q: I got my order in but didn’t realized I entered the wrong axis for my left eye. Can I return them to get them fixed and sent back? I want to keep the same frames.

A: Dear Clarissa Perez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Charlene Time: 2021-05-06 18:13

Q: Good evening, I have sent my Prescription and I haven't got anything back. I would like the glasses replaced. I love them but they are not the right prescription. Please contact me with information. My cell number is 2509028700 thank you for your time

A: Dear Charlene, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?

AlisonButler Time: 2021-05-06 17:28

Q: I want to order bod blocking glasses and I picked out the frames but not sure if. I need a special lens or just a particular tint. It his is my second attempt to reach you.

A: Dear Alison Butler, Please choose Blue Light Blocking (single vision) at first step.

JohnDelworth Time: 2021-05-06 14:35

Q: My glasses prescriptions are all wrong. I tried to notify you last week but I have not heard anything from you. Order Number:82104112009420

A: Dear John Delworth, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Wanda Smith Time: 2021-05-06 13:32

Q: Hello, I received a text letting me know that my order was submitted and to confirm but when I go into my orders I do not see the order. It has already been charged to my card. Thank you

A: Dear Wanda Smith, Your order #82105061028480 is processing. Please don\'t worry.

CathrynMeeth Time: 2021-05-06 11:58

Q: Hello, When I click on the link to see where my glasses are it says unavailable. I was wondering if there was an update on when they night get to me? My order number is 821042217590832021-04-22

A: Dear Cathryn Meeth, the tracking number is 9400116902368877563612. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877563612

Joycelyn Summerville Time: 2021-05-05 17:34

Q: I received my glasses and I like them but they are the wrong color I ordered red but I received pink

A: Dear Joycelyn Summerville, We would like to tell you that we don\'t have this frame in pink, we only have it in red.Would you please take a photo of the glasses and send it to us ?

StephanieChandler Time: 2021-05-05 15:58

Q: Hello. My glasses aren’t being shipped! What can we do?

A: Dear Stephanie Chandler, We have shipped your order. The tracking number is 9400116902368877568624. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568624

AmyPierpont Time: 2021-05-05 11:03

Q: Hello, I am trying to order prism glasses for my 7 year old. It seems none of the childrens' lenses are available with Prism. Could this possibly be correct? Or am I entering info incorrectly? Thanks in advance, Amy

A: Dear Amy Pierpont, Please choose single vision lenses. We only offer single vision lenses with prism.

DianeSabourin Time: 2021-05-05 08:48

Q: hello,I received confirmation that me order has been shipped, I am trying to track but I do not know who the carrier is. This is the tracking number CNDFY22104220751244

A: Dear Diane Sabourin, here is the link of tracking: https://ecommerceportal.dhl.com/track/

StephanieChandler Time: 2021-05-05 07:27

Q: My glasses are stuck in a usps loop of not shipping. Can you help with this?

A: Dear Stephanie Chandler, please don\'t worry, your order is in transit. RALEIGH NC DISTRIBUTION CENTER, Processing Exception -> The Postal Service has identified a problem with the processing of this item at 12:10 pm on May 4, 2021 in RALEIGH NC DISTRIBUTION CENTER. The local facility has been alerted and is taking steps to correct the problem.

Nena Seifert Time: 2021-05-04 20:31

Q: I am trying to order two pair of glasses in the same frame. One regular, and one sunglass. It keeps deleting the last one out when I try. I'm also trying to use the Mom code

A: Dear Nena Seifert, We are so sorry for this. Please don\'t choose the same frame. Please choose different frame and leave a note to tell us that you want the same frame. Thank you.

EmilyBickerton Time: 2021-05-04 20:07

Q: My coupon code showed that it gave me the mother’s day deal, but didn’t go thru on the payment? I paid full price instead of the bogo sale. Can this be adjusted or can I get a refund and reorder?

A: Dear Emily Bickerton, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories. We will cancel your order and refund you. Please palce a new order. Thank you.

DeniseBradshaw Time: 2021-05-04 19:48

Q: Why can't I choise my second pair of frames and get another pair of glasses. I used my promo code mom

A: Dear Denise Bradshaw, We would like to tell you that you can only choose one 90% off glasses ($2.50/$2.95/$3.99 can only get a pair of eyeglasses at each order.) And please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

VelindaBarnes Time: 2021-05-04 17:47

Q: I forgot the date of my order can give me this info?

A: Dear Velinda Barnes, the date of your order is 04-17-2021.

Juris Ramirez Time: 2021-05-04 15:28

Q: Hello! I order my glases 4/8/21 and I still haven’t received anything. This is the order #82104080526242

A: Dear Juris Ramirez, The tracking number is 9400116902368877568013. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568013

StacySilverman Time: 2021-05-04 13:26

Q: I ordered bifocals and received single vision lenses. I need to return the glasses.

A: Dear Stacy Silverman, We are so sorry for this. We made the bifocals for you, but the line is invisible, do you want the bifocals with visible line ?

SamanthaCurry Time: 2021-05-04 07:56

Q: Can you give me some information on order # 82104231513068

A: Dear Samantha Curry, We have shipped your order. The tracking number is 9400116902368877582002. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877582002

AprilRoyal Time: 2021-05-04 06:07

Q: Yes, what is the email address to send pictures to?

A: Dear April Royal, our email address is service@mail-wherelight.com

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