Buy Prescription Glasses Online at Affordable Prices

LeeannHoward Time: 2021-10-02 12:27

Q: Hello, my order number is 82109211740499 and I was checking the tracking of my glasses repeated because I'm excited. However, at first it just said that the label was printed and the glasses were not received at USPS, but now it says the tracking number is invalid! I'm almost wanting to request a refund. I would really like to know when I will receive my glasses. My current ones are broken and I really need these new one. Not wherelight, where eyes? Where are my eyes?

A: Dear Leeann Howard, The tracking shows that October 3, 2021, 1:57 am Departed USPS Regional Facility RALEIGH NC DISTRIBUTION CENTER Your item departed our USPS facility in RALEIGH NC DISTRIBUTION CENTER on October 3, 2021 at 1:57 am. The item is currently in transit to the destination. You will receive your order soon. Thanks for your understanding.

KristenJohnson Time: 2021-10-01 16:09

Q: How and where do I enter my prism?

A: Dear Kristen Johnson, When you enter your prescription, you can add prism value. But we only offer single vision lens with prism value.

LolaIbitayo Time: 2021-10-01 15:14

Q: Hello, I see most of the glasses are single vision. My prescriptions are double vision. How do I make this order? And I want a transition lens.

A: Dear LolaIbitayo, most of the glasses are not only for single vision. At the first step, when you select lens type, you can choose single vision or progressive or bifocal lens. If you want transition lens you can add photochromic tint into yout lens when you choose lens tint.

jocelynerochon Time: 2021-09-29 16:50

Q: Hello I received my prescription glasses which I really love but there is a problem. The prescription is progressive for seeing far and close....I can see very well from far but from close its really blurry its either they didn't t follow my prescription . I did check my order and my prescription and seems ok. Do you know why I can t see from close and what can you do about this problem ? Thank you

A: Dear Jocelyne Rochon, We are sorry to hear this. Please don\'t worry. we will help you. Would you please take a photo of your original prescription and send it to us ? We will check the prescription first. And you would you please tell us whether your correct PD is 70?

Terry AnnSanker Time: 2021-09-28 14:18

Q: Hi. I just received an email from you saying that my order has been shipped. How long will it take for me to get the glasses that I ordered over a month ago?

A: Dear Terry AnnSanker, You placed your order on 09-17-2021 and we shjpped your order on 09-27-2021. The tracking number is 9400116902368877918252. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877918252

RosanneRamirez Time: 2021-09-28 11:30

Q: Hello I dont understand y your bogo won't work

A: Dear Rosanne Ramirez, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

Mary Orellano Time: 2021-09-27 06:21

Q: Hi I got my new glasses and the prescription is not correct.

A: Dear Mary Orellano, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

GeorgiaPerry Time: 2021-09-25 01:51

Q: Hi there my order number is 22109242231067 Can you please check the prescription with the one I uploaded? Thank you

A: Dear Georgia Perry, The prescription is correct, please don\'t worry.

Shannon Time: 2021-09-23 06:16

Q: HI, I want to get my glasses delivered with the $6.95 standard shipping but the only option is the $18.95 express shipping to New Zealand. Is there a reason for this?

A: Dear Shannon, We can\'t ship your order by standard shipping because the Novel Corona Virus disrupt the standard shipping services. We are so sorry for this.

ShannonGoguen Time: 2021-09-22 19:29

Q: Hi, i meant to have priority shipping on my most recent order. Is there a way I can pay the remainder so I get my order quicker rather than standard shipping?

A: Dear Shannon Goguen， We can ship your order by UPS EXpress shipping. Would you please pay USD12 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the shipping method for you.

KendraDicer Time: 2021-09-22 15:44

Q: Order Number:82108171414156 Where are my glasses. Your tracking never worked properly but I think it's stuck or lost. But this is taken way longer then it should have

A: Dear Kendra Dicer, The tracking shows that 22 Sep 2021 01:46 PM LT PENTICTON, Canada Processed at Local Distribution Center . Pleae don\'t worry, you will receive it soon. We promise that you will receive your package. Thank you.

Jessica Time: 2021-09-22 15:12

Q: Do you have an option to send back previously bought frames to have the lenses changed? My prescription has changed but I love all my current frames. Thanks.

A: Dear Jessica, Sorry, our factory is located in China, so we don\'t offer this. Would you please place a new order on our website ?

DawnCurran Time: 2021-09-22 12:50

Q: My sunglasses have the wrong prescription in them. How can I get this fixed?

A: Dear Dawn Curran, The sunglasses are single vision glasses. It is not progressive. So it is differnt from anther pair. Do you mean that you want the sunglasses to be progressive too ?

CherriBingham Time: 2021-09-22 11:40

Q: Hello I have an order ready to place and it’s saying my card was a failure and to use PayPal for my payment, I do not use PayPal. Please I really need these glasses to be able to see! How can I pay?

A: Dear Cherri Bingham, We would like to tell you that we don\'t accept debit card. We can accept credit card and Paypal. Thanks for your understanding.

Jennifer Lomsnes Time: 2021-09-20 23:30

Q: Hello, I’ve received my glasses today and they make me dizzy if I move my head other than straight. I’ve checked my original prescription and it matches the order. I have ordered from Wherelight in the past and never had any problems. Is there anything we could do to solve this problem? Thank you, Jennifer

A: Dear Jennifer Lomsnes, We have checked your previous orders. The prescriptions are different. Would you please send us a correct prescription ? We will help you.

ChloeCampbell Time: 2021-09-20 17:15

Q: How long does shipping take? I've had my orders stuck in the 'pre shipment' status for over a week

A: Dear Chloe Campbell, The tracking has been updated. Please don\'t worry. You will receive it soon.

GabrielaMarshall Time: 2021-09-20 13:07

Q: Hello, is it possible to tint a pair of lenses I purchased from WhereLight using the existing frames? Thank you!

A: Dear Gabriela Marshall, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us. We can offer you a $10 coupon to place a new order. Would you please tell us if you want the coupon ?

ChristineMendoza Time: 2021-09-19 11:18

Q: Good afternoon - my Order Number:82109091248054 has a status of shipping label created but no movement and it’s been over 4 days with no change in status - can you confirm my order has been shipped?

A: Dear Christine Mendoza, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

ValerieWilson Time: 2021-09-18 14:24

Q: My glasses for order #22107091322337 just broke. One arm broke at the hinge. May I get a replacement pair?

A: Dear Valerie Wilson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Theresa C Rodriguez Time: 2021-09-18 10:26

Q: How long is production time on simple lenses?

A: Dear Theresa C Rodriguez, It will take 3-5 working days.

StephanieOdell Time: 2021-09-17 19:10

Q: I received my reorder and I wanted you to know that they got here totally fine this time ! Thank You, they were well packed, and I love them!!!

A: Dear Stephanie Odell, Thank you very much. Love you !

NieshoKaylor Time: 2021-09-17 15:47

Q: Are there frames that are compatible with thicker lenses? I ordered a pair that snapped at the bottom after a month, you guys sent me a replacement, and now a month and a half later THESE have also snapped in the same place! VERY unhappy with the quality of these frames! All I did was clean them both times!

A: Dear Niesho Kaylor， We are so sorry for this.Would you please take a photo of the glasses and send it to us ?

LeahBrinser Time: 2021-09-15 08:19

Q: Hello, My account says that my order was delivered on 9/13/21 but no package has been delivered. Can you check on this please. Thank you, Leah Brinser

A: Dear Leah Brinser, We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

Phoebe Time: 2021-09-14 15:29

Q: How do i order frames only with lenses that have no prescription--i love the style and want to wear them with my contacts. I want the lenses to have anti-reflective coating...?

A: Dear Phoebe, Please choose single vision glasses and choose 0.00 as your sph value.

Pamela Bourque Time: 2021-09-14 11:16

Q: nehemiah $25.95 USD Green Cateye Unique Full-Rim TR90 Large Eyegalsses For Women From Wherelight Really want these if they are peacock blue teal. But when did the try on feature, they turned a bright royal blue. Do NOT want if that color! Please clarify

A: Dear Pamela Bourque, We would like to tell you that our try on feature is only available in one color. But we have the frames in many colors.

GaleFrances Time: 2021-09-13 11:22

Q: I have 15 pair of frames in my wishlist but it only shows me 5. How can I bring up the rest so I can decide which to purchase? Thank you.

A: Dear Gale Frances, Please make sure that you have logged in your account before you add the frames into your wishlist. If you didn\'t login, the frames will disappear.

AudreyWatkins Time: 2021-09-13 11:21

Q: My lens fell out of my glasses and I couldn't find it I was wondering could you send me another lens or would I just have to buy another pair of glasses

A: Dear Audrey Watkins, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

jeffreycarpenter Time: 2021-09-13 10:31

Q: Order # 22108281817590 x0146 This item was missing a few pearl embellishments. Can I get a replacement? I can send the damaged one back. It was like this when I unwrapped it. Thanks!!!!

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

SonyaMiller Time: 2021-09-13 05:52

Q: One of my pairs of eye glasses broke yesterday and I would like to know how can they be replaced with a different pair? Please advise. Thanks

A: Dear Sonya Miller, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Penni Taylor Time: 2021-09-13 00:23

Q: My daughter sat on her glasses and the hinge has snapped, how can we get them fixed please?

A: Dear Penni Taylor, We are so sorry to hear this, please don\'t worry, we will help you. Would please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

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