Consulting Servive Center

A: Dear Nancy Rivas, Would you please send a photo of your prescription to us ? We will help you.

A: Dear Ingrid shannon, Would you please send a picture to us ?

A: Dear Denise Bradshaw, Yes, you can choose photochromic tint and the cost is $31.95

A: Dear DeAndra Davis, What items did you choose ? Would you please take a screenshot and send it to us ? We will help you.

A: Dear Marie Cole, We are so sorry for the delay, we would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Leahanne Clark, We will cancel your order and refund you.

A: Dear Jennifer, We are so sorry for the delay, we would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear Katrina Amundsen, Your order is in processing. Please don\'t worry.

A: Dear Krissy Brasfield, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Amanda Stortz, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Sheena McIntosh, We are located in China. It is hard to return them. We recommend you place a new order on our website. You can use the bogo code : CM2020

A: Dear Heather Goode, you can choose progressive glasses and choose a tint for the lenses.

A: Dear Debbie, Yes, you can add prism value.

A: Dear bikerbaji, Our swimming goggles have strong enough seal around the eyes to keep the water out, welcome to place an order.

A: Dear Susan Creakman, yes, you can choose polarized glasses and fill in your progressive prescription.

A: Dear Angelica Navarro, We would like to tell you that we have shipped your order out. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Joyce Laporte, please choose 7. 007 equals 7

A: Dear Darcia Malachi, please choose 2 different frames and leave a note to tell us that you need 2 identical frames. We will change the frame when we receive your order. Thank you.

A: Dear CLOMBELina, Would you please send us a screenshot of your cart ? We will help you.

A: Dear Cindy Paisley， please choose 2 different frames and leave a note to tell us that you need 2 identical frames. We will change the frame when we receive your order. Thank you.

A: Dear Linda K Krzyzan, Sorry, we don\'t accept debit card. We can accept credit card and paypal. Thank you.

A: Dear Virginia Noor, Why do you need to return your glasses ? We will help you, please don\'t worry.

A: Dear Ciara Williams, Do you mean multifocal progressive glasses ? We have progressive glasses.

A: Dear April Green, We are located in China, it is hard to send the frames back. We are having big sale now, you can place a new order on our website. Thanks for your understanding.

A: Dear Brooke Brown, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable.Sometimes the tracking information will be updated after the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Veri, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

A: Dear LRHolmes, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Lori Nichols, We changed it for you. Please don\'t worry.

A: Dear Laquitta Nelson, We would like to tell you that you can order just frames on our website.But we don\'t know if your local optometrists can install lenses for you. We suggest you consult your local optometrists.

A: Dear Kerry Stokes, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?