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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Jennifer    Time: 2020-12-13 16:14
Q: I’m worried about the thickness of my lenses. The last time I ordered glasses from another site I remember getting single vision but paying extra to make them the thinnest possible. What should I select to make this happen??
A: Dear Jennifer, please choose higher lens index. The higher the index, the thinner the lens.
CamilleLee    Time: 2020-12-13 13:59
Q: I am attempting to confirm my order as text message directed me. But I am unclear or unsure how to complete it
A: Dear Camille Lee, Your order is in processing, please don\'t worry.
JodiSutton    Time: 2020-12-12 17:54
Q: I'm placing an order.. I want them to tint when outside.. can my order be checked before I complete payment please
A: Dear Jodi Sutton, Do you mean that you want photochromic lenses ? Please choose photochromic tint.
BrookeMihalcoe    Time: 2020-12-12 17:51
Q: Hi I was wondering when my glasses will be delivered. My tracking information isn’t showing anything. Thank you for your time.
A: Dear Brooke Mihalcoe, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
JamesWilliams    Time: 2020-12-12 07:19
Q: Hello, I ordered a pair of glasses that said I couldn’t use my PD 57, it said it was to small. So I ordered it in a PD 60.1 is that fine? that won’t mess up my eyes in anyway right?
A: Dear James Williams, We changed it to 57 for you. Please don\'t worry.
MishannahStephens    Time: 2020-12-11 20:25
Q: I can’t check out of my cart.
A: Dear Mishannah Stephens, Would you please take a screenshot of your cart and send it to us ?
IoannisMavridopoulos    Time: 2020-12-11 06:38
Q: 9400116902368877496422 and this order ??? Where is it I see tracking numbers and shipping labels created BUT there is no package to track !
A: Dear Ioannis Mavridopoulos, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
AudraColdiron    Time: 2020-12-10 16:54
Q: Hi. I am still waiting for my order #8201127142297 that was paid via PayPal Nov. 27th. I haven't gotten an email and there is no order in my account. Luckily I kept my order confirmation page up. Tracking order only shows the label has been created, but never even received at USPS. Though it says it comes from Gary, NC, I have my suspicions that it actually comes from China. I am about to reverse the charges at PayPal if I can't get more info. I NEED these glasses.
A: Dear Audra Coldiron, We have shipped your order. The tracking number is 9400116902368877494220. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877494220
Michelle Gillarm     Time: 2020-12-10 12:59
Q: I haven’t received my order I order 4 pairs of glasses 11-20-20 I order before they came on time what’s the problem now and please don’t say COVID-19 and do I get points
A: Dear Michelle Gillarm, We are sorry for the delay. We asked the shipping company and they said that the package should have been shipped to the Shanghai Pudong Airport, but the airport found a COVID infected individual serval days ago. So the update of the USPS tracking information is unstable.We will try our best to make sure that you will receive your package. Thank you. You get your points.
KathiOliver    Time: 2020-12-10 11:08
Q: Do y'all have no line bifocals
A: Dear Kathi Oliver, yes, we have progressive lenses.
AngelaLynd    Time: 2020-12-10 09:56
Q: I've been getting these same messages for like 4 days. Where is my order? I've never had problems with you guys before. USPS 9400116902368877424401: Request for Day of Delivery Updates confirmed USPS 9400116902368877424401, In Transit, Arriving Late 12/06/2020 Reply STOP to cancel USPS 9400116902368877424401: Request for Package Delivered confirmed USPS 9400116902368877424401: Request for Expected Delivery Updates confirmed USPS 9400116902368877424401: Request for Available for Pickup confirmed USPS 9400116902368877424401: Request for Delivery Exception Updates confirmed
A: Dear Angela Lynd, We are so sorry for the delay.We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
Luz     Time: 2020-12-10 08:30
Q: My daughter placed an order #22011242106586 and has yet been processed !! Please tell me what’s going on with her order ? It has never taken this long
A: Dear Luz, We have shipped the order #22011242106586, the tracking number is 9400116902368877495821. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877495821
Karrie    Time: 2020-12-10 07:16
Q: Unsubscribe
A: Dear Karrie, OK.
AudraColdiron    Time: 2020-12-10 06:37
Q: I'm trying to find info on my order from Nov. 27th. It is order #82011271422297, but it is not showing up in my account. I haven't received the product and I've already paid.
A: Dear Audra Coldiron, We have shipped your order. The tracking number is 9400116902368877494220. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877494220
PatricePeel Taylor    Time: 2020-12-09 17:53
Q: Do you sale polycarbonate lenses?
A: Dear PatricePeel Taylor, We sell resin lenses
RebeccaGlaspie    Time: 2020-12-09 09:29
Q: What happened to my order? I checked the tracking number and this is the message. December 3, 2020, 2:59 am Shipping Label Created, USPS Awaiting Item CARY, NC 27513 A shipping label has been prepared for your item at 2:59 am on December 3, 2020 in CARY, NC 27513. This does not indicate receipt by the USPS or the actual mailing date. These are my daughters glasses and she needs them badly. Please help.
A: Dear Rebecca Glaspie, We are sorry for the delay.We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
Lynn    Time: 2020-12-08 20:15
Q: I have tried everything online to try to get the photo to upload. I am getting so frustrated. Is there an email I can send it to instead? I even had my 2 teenagers who are in photoshop class and it still is not sizing or formatting properly. Please help. This is annoying.
A: Dear Lynn, What photo do you want to upload ?
Clara    Time: 2020-12-08 18:44
Q: Hi my name is clara ventura Today I baying 6 pairs of glasses but I put the Ron number of prescription please note the new prescription for my glasses the order ID is 82012080853282 the prescription is SPH-.25 OD OS-.25 CYL +0.50 AXis 045 Add +1.75
A: Dear Clara, Would you please send us a picture of your prescription ? We will help you.
Denese White    Time: 2020-12-08 15:37
Q: Please advise on my order. I purchased expedited shipment which indicates 5-7 days but it has been longer and there are no other updates other than it still being in the original shipment facility.
A: Dear Denese White, We are so sorry for the delay.We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
MarlaWoodard    Time: 2020-12-08 15:20
Q: I would like to have my RX in my glasses I dont want to put it in wrong can I send you a pic.of the Rx and how. I want to be able to see distance and readers in them is that a charge
A: Dear Marla Woodard, Yes, please send us a pic of your Rx. We will help you.
AkuTofuwen    Time: 2020-12-08 10:05
Q: I order my glasses it has not arrived.
A: Dear Aku Tofuwen, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
CD    Time: 2020-12-08 07:20
Q: Are there specific photochromic lenses? because I can't seem to figure out how to add them to the glasses I want.
A: Dear CD, We have photochromic grey lenses and photochromic brown lenses.
KarenHaynes    Time: 2020-12-08 00:41
Q: I've purchased 4 pair of glasses and still haven't recieved any rewards or gained any points. Can you tell me what I have to do with earning points
A: Dear Karen Haynes, You have 586 points in your account. We will add the points for you, so you don\'t need to do anything.
Michelle May    Time: 2020-12-07 09:30
Q: Can someone help me with my prescription I don’t want to be wrong
A: Dear Michelle May, Would you please send us picture of your prescription ? We will check it for you. What type of glasses do you want ?
Joyce Walker    Time: 2020-12-07 01:02
Q: Looking for a NAVY BLUE cateye Gorgeous eye frame. Thank you
A: Dear Joyce Walker, Would you please send us a picture ? We will help you.
Ashleigh Brown    Time: 2020-12-06 20:53
Q: My prescription is strong which usually mean I have to get thick lenses. How do I order the thin lenses?
A: Dear Ashleigh Brown, We would like to tell you that you can choose high index lens. The higher the index, the thinner the lens.
NancyRivas    Time: 2020-12-06 18:10
Q: I need to fix my prescription please! But I already placed the order. What can I do?
A: Dear Nancy Rivas, Would you please send a photo of your prescription to us ? We will help you.
Ingrid shannon    Time: 2020-12-04 03:34
Q: How to buy glasses no name ore number want Moore as5
A: Dear Ingrid shannon, Would you please send a picture to us ?
Denise Bradshaw    Time: 2020-12-03 01:41
Q: Good morning can I add transition to my lens and what will the cost be.
A: Dear Denise Bradshaw, Yes, you can choose photochromic tint and the cost is $31.95
DeAndra Davis     Time: 2020-12-03 00:37
Q: The site isn’t allowing me to check out with my selected items what to do?
A: Dear DeAndra Davis, What items did you choose ? Would you please take a screenshot and send it to us ? We will help you.
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