Consulting Servive Center

A: Dear Julee Brideson, Here is one frame that can fit your PD: https://www.wherelight.com/wl/GetInfo-1688.html?from=list

A: Dear Elaine Smith, If your PD is smaller than 61, the Lola frame can\'t fit you. The PD range of Lola is 61-80.

A: Dear Waffiha, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Nora Swihart, here is the link : https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=1&from=list

A: Dear Craig Passow, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Dianne Norman, The $1.11 frames should be paid with other glasses together. We don\'t sell $1.11 glasses individually

A: Dear Zanade, the bogo code is valid, you can use it now. If the glasses don\'t fit you, please contact us, we will help you.

A: Dear Eveline Burrell Hurdle, The tracking shows that MEMPHIS, TN 38125, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:26 pm on November 9, 2020 in MEMPHIS, TN 38125. Didn\'t you receive your order ?

A: Dear Donna Cannon, The $1.11 frames should be paid with other glasses together. We don\'t sell $1.11 glasses individually

A: Dear Ozzy, Yes, we do. Please choose UPS Express shipping.

A: Dear Daniel Morris, We have cancelled your order and refunded you. Thank you.

A: Dear Yawanna Braden, Sorry, we don\'t offer sunglasses with bifocal. But you can select bifocal lenses and add tint to the lenses.

A: Dear hkkai, We will help you. What code do you want to use ?

A: Dear Jahnae Roberts, Yes, please choose 0.00 as your prescription.

A: Dear MasannaJohnson, We would like to tell you that you can only choose one $1.11 frame in one order. Thanks for your understanding.

A: Dear Anita, Which frame do you want ? Would you please send us a picture ?

A: Dear Margaret Sprague, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Shanelle Bounds, We would like to tell you that you can only choose one $1.11 frame in one order. Thanks for your understanding.

A: Dear Alexis, We would like to tell you that you need to place a new order on our website. Thank you.

A: Dear elsie lara , Please don\'t worry, we will help you. Please take a photo of your prescription and send it to us.

A: Dear Fausat Oke , Which frame do you want ? Would you please send us a picture. We can change the frame for you. Do you want us to change it ?

A: Dear Marilyn Corrra, We have shipped your order. The tracking number is 9400116902368877812239. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877812239

A: Dear Ana Regalado, We have shipped your order. The tracking number is 1Z00F5V50445408220. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50445408220&requester=WT/trackdetails

A: Dear Marquita Norman, If you can\'t fill in your PD. That means the frame is too big for you. It can\'t fit your PD. Please choose smaller frames. Thank you.

A: Dear Laurie Knowley, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Anna Jones, We would like to tell you that SPH and PL mean 0.00. Please choose 0.00. Thank you.

A: Dear Renee, All our lenses include UV coating. Photocromatic lenses include UV protection too. Thank you.

A: Dear angela sanford, We would like to tell you used the midbogo discount. The orginal cost of your order is 89.59, and we only charged you $62.69. Please don\'t worry. Thank you.

A: Dear Deborah Scalf, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Please don\'t worry.

A: Dear Shawn Steele, Sorry, we don\'t take insurance.