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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

MitchellQuarles    Time: 2020-11-02 05:50
Q: my frames are too tight on the right side and hurt my ear after a couple hours or wearing I went to optometrist they said frames are plastic and cant be adjusted to loosen.... ANY IDEAS HOW TO FIX THIS?
A: Dear Mitchell Quarles, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please tell us which frame is too tight ?
AllenMo    Time: 2020-11-01 18:56
Q: my prescription is a progressive's vision. Can I order it with this frame? Allen mosias04@yahoo.com
A: Dear Allen Mo, Which frame do you want ?
HimadriChawda    Time: 2020-11-01 11:42
Q: My PD is 61. Is it okay to order frames that range from PD value 64-80?
A: Dear Himadri Chawda, Although the three-millimeter error has little effect, we don’t recommend it.
Jordahana     Time: 2020-11-01 11:33
Q: If I purchased glasses from you can I send them back to get my prescription put in them
A: Dear Jordahana, We are sorry to tell you that our factory is located in China. It is hard to ship them back. We found that you placed a new order. We will ship your order as soon as we can. Thanks for your understanding.
Zoe    Time: 2020-11-01 11:14
Q: Hello, Are You sending to europe? Belgium, ot be excact. I want to order with the Halloween code but frist want to make sure You send to belgium. Thanks in advance Zoe
A: Dear Zoe, yes, we can send to belgium. We will email you a tracking number when we ship your glasses.
Kathleen Morse    Time: 2020-11-01 07:25
Q: Do you have the lenses that make it look sunny all the time?If so can you show me. Thanks Kathleen
A: Dear Kathleen Morse, Do you mean that you want sunglasses ? If so, you can choose dark lenses tint.
DawnWilliams    Time: 2020-10-31 19:29
Q: hello the address selected on my recent order is incorrect. 22010311916227 order number) Can someone please assist me with this issue? correct add Pamela Mercer 1 Dunsinane Dr Apt F Nottingham Md 21236
A: Dear Dawn Williams, We changed the address for you. It is correct now. Please don\'t worry.
Anna A Bennett     Time: 2020-10-31 13:58
Q: How long would it take to ship to Belize
A: Dear Anna A Bennett, Please choose UPS Express shipping. It will take 12-20 days to ship to Belize.
SherrieWilliams    Time: 2020-10-31 13:21
Q: My prescription does not have a PD value, how can I order?
A: Dear Sherrie Williams, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Dawn    Time: 2020-10-31 12:29
Q: Can I get lenses with blue light block but with no prescription?
A: Dear Dawn, yes, you can choose blue light block and choose 0.00 as your prescription.
EricAbernathy    Time: 2020-10-30 23:54
Q: I have made an order 2 glasses is it going to be sent within 7 days?
A: Dear Eric Abernathy, You ordered tinted glasses. It will more time than normal. Please don\'t worry, we will email you a tracking number when we ship your order.
Joann Wylie    Time: 2020-10-30 23:53
Q: Can I email my prescription to you
A: Dear Joann Wylie, Yes, you can email your prescription to us.
Crystal Duhart     Time: 2020-10-30 23:28
Q: I ordered 2 pair of glasses and forgot to and tint. Is there a way to add a tint onto a lens after it is made?
A: Dear Crystal Duhart, We are sorry to tell you that we can\'t add a tint after it is made. Would you please place a new order on our website ?
Ernestina Madrigal     Time: 2020-10-30 22:32
Q: How can I track my order. I haven’t gotten any updates. My order number is 2042558258
A: Dear Ernestina Madrigal, We have shipped your order. The tracking number is 9400116902368877848160. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877848160
Alese    Time: 2020-10-30 13:18
Q: Do you have actual photos of your lenses tint selection? It would be very helpful to see what the tints look like on actual lenses.
A: Dear Alese, Which tint do you want to see ? We will help you.
MorganJobe    Time: 2020-10-30 07:06
Q: Where can I find my tracking number ? I’m so eager to get my glasses !!!!
A: Dear Morgan Jobe, The tracking number is 1Z3X6F460450976787. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460450976787&requester=WT/trackdetails
ErinDeStefani    Time: 2020-10-29 21:15
Q: the glasses wont let me select the correct number for my pd of 31.5 and 32.5 why?
A: Dear ErinDeStefani, Which frame do you want ? We will check it for you.
Ginette    Time: 2020-10-29 19:50
Q: Hi, I would like to know if your sale BOGO include the prescription or only the frame for the second pair. Thanks.
A: Dear Ginette, BOGO include the prescription. Thank you.
Maria AnnaGradishar    Time: 2020-10-29 18:33
Q: Hello will you give me an update of my order please ?
A: Dear Maria Anna Gradishar, We have shipped your order. The tracking number is 1Z3X6F460451902354. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460451902354&requester=WT/trackdetails
Kourtney    Time: 2020-10-29 17:14
Q: Can you guys make glasses with an add power of +0.75
A: Dear Kourtney, Sorry, we don\'t offer add power of +0.75.
Belen     Time: 2020-10-29 15:27
Q: Hi, I’m going to see my eye Doctor tomorrow for blurry vision. Questions are: 1.What your company needed in order I can order your frames? 2. If Rx how to sent it to you? 3. I have Hawaii Medical Insurance to cover my Rx for allowable coverage. Do you guys take too or of my pocket for the lens? Love your frames? Thank you, Belen
A: Dear Belen, You need to get a prescription from your doctor. And you need to fill in your prescription when you place an order on our website. We are sorry to tell you that we don\'t take Insurance.
Cara    Time: 2020-10-29 07:21
Q: I only need a lens for my left eye / so it’s not allowing me to purchase bc I have to put in a PD
A: Dear Cara, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
AnnishaSimpson    Time: 2020-10-29 03:36
Q: WhereLight system says my package was shipped out 10/23 but usps say they have yet to receive the actual package just have a preshipment label made. So, can you tell me when my order will actually ship out from WhereLight?
A: Dear Annisha Simpson, The tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877848474
emely D zelaya    Time: 2020-10-28 18:08
Q: Hello I was wondering what my order status is ?
A: Dear emely zelaya, We have shipped your order. The tracking number is 9400116902368877844247. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877844247
Leanne    Time: 2020-10-28 16:07
Q: Where are the glasses shipped from?
A: Dear Leanne, We are located in China.
Stephanie Davis     Time: 2020-10-28 04:56
Q: Is the frame “Mercy” discontinued?
A: Dear Stephanie Davis, it is available. https://www.wherelight.com/wl/GetInfo-1801.html?from=list
DeborahScalf    Time: 2020-10-27 17:07
Q: I ordered 5 pairs of glasses on Oct 20 and the status says allocating. Can you tell me what this means?
A: Dear Deborah Scalf, We have shipped your order. The tracking number is 9400116902368877875883. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877875883
Crystal     Time: 2020-10-27 17:06
Q: Will the frame Tenika be back in stock????
A: Dear Crystal, We are sorry to tell you that it is discontinued.
NahilaPrado    Time: 2020-10-27 10:10
Q: 82010180841277 Says my ordershipped but hasnt been received usps? Any updates?
A: Dear Nahila Prado, The tracking has been updated. 9400116902368877849440. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877849440
Himadri Chawda    Time: 2020-10-27 06:20
Q: Hi, Do you have shipping for India? If yes what are the shipping charges to India?
A: Dear Himadri Chawda, Yes, please choose UPS Express shipping ($18.95)
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