Consulting Servive Center

Edna TVega Time: 2017-12-02 15:50

Q: How can i get try on my glasses

A: Dear customer, we have to tell you that not all the frame have this function, or you can tell us the frame you prefer so that we can see if we can add the function to the frame.

SuzanneKasner Time: 2017-12-02 14:22

Q: Both PayPal and checkout with credit card are not working. Any updates on when I can place an order?

A: Dear customer, you are advised to take a screenshot of the payment page to show us the problem so that we can see what we can do for you next.

MichouTremblay Time: 2017-12-01 18:07

Q: Hi ! Just one question: my prescription requires PRISMS and I need to know if you can provide them as they are essential to my vision. Thanks !!!

A: Dear customer, yes, we provide the prism.

Regina E Livingston Time: 2017-12-01 15:24

Q: I ordered my glasses and they should have arrived by now. I want to know where they are.

A: dear customer,we send it on 1st/12/2017

Roshelle Templeton Time: 2017-12-01 09:13

Q: Having trouble resetting password.

A: Dear customer, you must change the password on the computer. You can send the screenshot to our email:service@mail-wherelight.com

BeatrizEscobar Time: 2017-12-01 07:04

Q: My order says small what does that mean I didn’t select small

A: Dear customer, the size of the frame is fixed. If you need the big one, you can change the frame.

MelissaClayton Time: 2017-11-30 22:22

Q: Having trouble at checkout putting the expiry date of card in I put the number in and it doesn't come up in the box?

A: Dear customer, we have checked and find that your order went through, you can check it.

ArtemioCampos Time: 2017-11-30 19:32

Q: How long does it take for the glasses to arrived I got my glasses 11/10 ?

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives in the US, it will be quicker, your patience will be greatly appreciated.

DawnKnaebel Time: 2017-11-30 16:27

Q: How did I leave a picture on your website showing my glasses? I wanted to receive the 5$ off coupon for doing so!!!

A: Dear customer, you can email us your photos. Our email: service@mail-wherelight.com

Winifred Y Neal Time: 2017-11-30 15:00

Q: My lenses are high index of 1.7. What frames are the best for the me?

A: Dear customer, it\'s best to choose the full frame.

Michelle Walker Time: 2017-11-30 12:37

Q: Please can you help me. I am having a hard time sign in as a first customer so I can purchase the glasses I want.

A: Dear customer, you can sign in with your facebook account.

CrystalPloof Time: 2017-11-30 12:22

Q: How do you know what frame will suit your face shape and size?

A: Dear customer, there is a size picture in the frame detail page and some frames have the \"try on\" button.

Tanya Time: 2017-11-30 11:02

Q: I am having problems registering as a new user. I input enough of letters and numbers required and I still cannot complete the registration.

A: Dear customer, maybe you can try to sign in with your facebook account.

Marissa Time: 2017-11-30 10:02

Q: I am nearsighted, how do I know how to pick between the single vision and all the other ones you provide?

A: Dear customer, you can ask your doctor and also there is tips in our website for you, you can click it to see the details.

Kathy Time: 2017-11-29 12:51

Q: I love your glasses. I recently received a new rx and I would like to order a couple pair - I am single vision and need thinnest lens Do you offer any multi pair discounts? Also, can any frame be made as sunglasses? if so, what do I order to note the sunglass - polarized?

A: Dear customer, we have 40% promotion now and you can go to our website to order asap, and we offer tint, polarized and photochromic lenses as sunglasses, you can go to our website choose any one if you like to process your glasses as sunglasses.

Sean Time: 2017-11-29 03:11

Q: Hi, Can we order glasses WITHOUT prescription lenses? Thanks

A: dear customer,yes,we have.

Natalie Time: 2017-11-28 22:39

Q: Hello, I have three pairs of glasses in my cart and need to remove the pink Rolinda pair but can’t seem to figure out how. Please help!

A: Dear customer, concerning your case, please click \"delete\", then this item can be removed.

KimberlyValdez Time: 2017-11-28 20:03

Q: Why is my tracking on shipment not updating? Last update was Nov 17th.

A: Dear customer, we would like to tell you that the information will be updated when your package arrives in the US, your patience will be greatly appreciated.

KeriGraham Time: 2017-11-28 19:43

Q: I placed my order on 11/24 and I haven’t received an email confirmation can you please send me an email confirmation of my order and possibly tracking if they have shipped

A: Dear customer, we would like to tell you that we have shipped your order out today and sent you a tracking number via email, please check it and you should expect to receive your order soon.

ElizabethJuarez Time: 2017-11-28 19:18

Q: Disculpe en cuanto tiempo mas van a mandar mi pedido

A: Dear customer, we would like to tell you that we expect to ship the order to you in about 3-4 days and when it is shipped out, you will receive a tracking number.

Karen Steffa Time: 2017-11-28 17:47

Q: My prescription says "OD dist 28". "OS dist 27.5" what does this mean? Is this important?

A: Dear customer, we would like to tell you that it means that your distance PD is 28 for the right eye and 27.5 for the left eye.

May Time: 2017-11-28 16:36

Q: Hi, could these frames be replaced with prescribed lens?

A: dear customer, we have.thanks.

KimMinlionica Time: 2017-11-28 06:37

Q: I want my order # 81711280631418 to be put in my cart, and the size from small to medium. Can this be done so I can save my information and order in the near future? Thank you.

A: Dear customer, we would like to tell you that you can save it in your cart, but you need to pay for it asap, or the frame will be out of stock, and the frame you chose is of small size, it can not be changed.

irma Time: 2017-11-27 18:14

Q: i was wondering if your website had a way I could take a picture and try on the glasses

A: Dear customer, we have to tell you that not all our frame have this function now, but we are trying to add \"try on\" function for all the frames, your patience will be greatly appreciated.

AnnAugustain Time: 2017-11-27 17:29

Q: How come not all frames can be "tried on" online?

A: Dear customer, we are trying to add \"try on\" function for all the frames, your patience will be greatly appreciated.

JaelCapper Time: 2017-11-26 11:13

Q: the order i just submitted (ord# 2171126052847) on the sunglasses (imelda) it didnt have my rx info.. should be: od: sphere: -1.25, cylinder: -0.50, axis: 020 os: sphere: -1.50, cylinder: -0.50, axis: 150 pd: 57 please update or tell me how to do it, thanks

A: Dear customer,we got it,thanks for your quick reply.

NalaniSanchez Time: 2017-11-26 10:54

Q: Hello it says on home page about balck friday deal but i press it and nothing happens is this option still on?

A: Dear customer, please order as soon as possible, the promotion can be applied to all our frames, this promotion will end in half an hour.

Miranda Time: 2017-11-26 10:32

Q: When I am placing my order for eye glasses and want fashion lenses. When I continue to place the order of says “frames only”.... will there still be the basic fashion lenses in the frames?

A: Dear customer, you can order frame only, but please remember to leave a note before check out or email us to let us know you want non-prescription lenses.

CindyJensne Time: 2017-11-26 08:22

Q: Order number 2171126075744 should be the same as the last order. Left SPH +.75 CYL -.50 AXIS right 112 left 85 Thank you

A: Dear customer,ok,we got it ,and will make it for you,thanks.

Yvonne Shaw Time: 2017-11-26 08:11

Q: I see a lot of frames for medium and small faces , where are the frames for full faces

A: Dear customer, you can click \"women\" or \"men\" first, then you will see the \"size\" option, you can choose L for large frames.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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