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Consulting Servive Center

TrevaLile    Time: 2018-01-15 21:11
Q: Hi, I order a pair # 2171119203222 (21498) they are Progressive no line, I can not read with them, can see distance ok. Not sure if the order is correct. I have other bifocal with a line, I can read great with. Thanks Treva Lile
A: Dear customer, concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it first.
Cori    Time: 2018-01-15 13:40
Q: Hi I was thinking of ordering but is it coming from China? How long to ship to Winnipeg, MB Canada?
A: Dear customer,if you choose the free shipping, it will take 30-45 business days. If you choose the express estimated shipping, it will take 3-10 business days.
Jackline    Time: 2018-01-15 13:20
Q: Hello, I am trying to order prescription glasses. Im not sure what what to place in the boxes for the right and left eye. All I have is an old contact lense prescription that says: Left eye + 0.5, and Right eye -1.5. Im not sure what to place in the other boxes from the drop down menu. Please help me! Thank you.
A: Dear customer, you can send a picture of your prescription to us, our email: service@mail-wherelight.com
AmarilysSimoneau    Time: 2018-01-15 12:56
Q: Hi, I already wrote you and your answered me, thanks. But I still don't know when I'm supposed to get my order. My order ID is 2171117132111. Do you have an idea ? It is going to be this week, next week ? Thanks again,
A: I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding and we will give you some compensation, please contact us : service@mail-wherelight.com
ElaineDendy    Time: 2018-01-15 08:15
Q: could you please send information to return glasses this is about the 20th time I have request this information .
A: Dear customer, concerning your case, if you can , would you please take the glasses to a local optical shop for inspection and provide us with inspection result? If the glasses are made incorrectly by us, we will remake it for you at no additional cost.
ArmendinaVik    Time: 2018-01-15 06:54
Q: Good Morning! I posted pictures and tagged Wherelight, I bought 3 pairs of glassed for my daughters and I. We Love them!! I was wondering how I receive my coupon. I did get a response from your site but haven't received coupon yet:) by the way I ordered 3 more pairs today!! Love WHERELIght I tell all my friends about you.
A: Dear customer, thank you for your loving, we have sent the coupon to you, please check the email.
DeniWheeler    Time: 2018-01-14 10:01
Q: Where are my glasses?
A: Dear customer, your glasses have been finished, and we will send out today.
DonnaLa    Time: 2018-01-13 15:33
Q: I have a question about my order i ordered sunglasses but when i clicked defsult lenses it added another 15.00 to my oder can you explain why
A: Dear customer, the extra is the pay for the color tint.
PamRogers    Time: 2018-01-13 15:17
Q: What is ADD value ?
A: Dear customer, please click the url https://www.wherelight.com/Special.php?to=pd to check the information. You should get your RX from your eye doctor.
CatrinaJohnson    Time: 2018-01-13 09:50
Q: I see on your website there is size chart of small, medium, large. What exactly is this pertaining too?
A: Dear customer, there are the size classification of the frames
LisaHuddleston    Time: 2018-01-13 02:41
Q: Would like to know when my glasses will be shipped.
A: Dear customer, there are some questions of your order, we have sent you some emails. Please check your email. Look forward to your reply.
GwenGarvin    Time: 2018-01-12 13:01
Q: I am trying to find out the status of my order that was placed on Dec 31st. When I place order,you did not provide any information except: 2017 Eye Glasses - FSA Payment $328.45 paid to DanYang Mordecai E-Commerce Co.,LTD I don't have anything that references an order number only that payment was made. I am very disappointed so far and hope this matter is resolved expeditiously. Thank you
A: Dear customer, your order number is 2171231193226.And your glasses have been shipped out. Your shipping number is 1ZE8377X0496825795. You should receive the emails which are about the order, if your email is correct.
shirlieghchee    Time: 2018-01-12 09:42
Q: I am trying to order some lenses online and will not accept my credit card. Looking for customer number
A: Dear customer, please try to pay with Paypal, thank you for your understand.
ChesitityAlston    Time: 2018-01-12 07:05
Q: I ORDERED THE WRONG COLOR EYEGLASSES FOR ART. NO 97565 I WANTED THE BLUE PAIR NOT THE BLACK ONES. THANKS IN ADVANCE IF THIS PROBLEM CAN BE FIXED ASAP. I JUST ORDERED THE GLASSES LIKE 30-45 MINS AGO. ORDER NO# 2180112063750
A: Dear customer, you choose red and tortoiseshell of 97565. Which one do you need to change? Look forward to your reply.
DeborahBailey    Time: 2018-01-12 06:01
Q: Please check to see if my email is correct I have not received any emails. I need to have my RX as written. If you are not able to do this, please cancel my order and refund my money. My order ID is 81712311412364. Thanks My email is Deborah.bailey@knoxcounty.org or dcbee1960@gmail.com
A: Dear customer, there are some questions of your order, we have sent the information to your email(dcbee1960@gmail.com).Please check the email and look forward to your reply.
SandyEllison    Time: 2018-01-11 21:21
Q: Hello! I just placed an order and I wanted to make sure I did the PD correctly. My prescription reads as follows on the PD: Dist. PD Near PD RT: 30.5 28.5 LT: 30.5 28.5 Thank you, Sandy Ellison
A: Dear customer, your prescription on the order is correct. Don\'t worry.
DomoniqueFerrell    Time: 2018-01-11 15:43
Q: Good Evening, I think it would be a good idea to have an option for the user to save their prescription to their profile, so that they don't have to type it in every time they want to order glasses. I'm not sure if you have that option but I haven't been able to find it. Thank you! :)
A: dear customer, we will keep it if you order it before,thanks for your reply.
Melissa    Time: 2018-01-11 13:41
Q: Does your company do progressive lens? If so how much does it usually cost?
A: dear customer,ya,we make it,and you can choose what you like ,thanks for your reply
AbbiGigliotti    Time: 2018-01-11 12:45
Q: Can I get an update on my order? I can not track it? Please and thank you! Abbi
A: We shipped out on 02th/1/2018 and you are advised to wait with patience, your order is now in transit to the US, and when it arrives in the US, the information will be updated. Your understanding will be greatly appreciated. Best reagrds, Blue
Sarah    Time: 2018-01-11 11:14
Q: My billing and shipping zip code is wrong on my order # 81801101840019. It should be 75230. Please update. Thanks!
A: dear customer,don\'t worry,we got it.
CassandraJohnson    Time: 2018-01-11 06:07
Q: Good morning. Do you know when my order will ship? I"m ready to order another pair put I want to make sure these are ok. Thank you.
A: dear customer,ok,we will send it asap,thanks for your reply.
DeborahBailey    Time: 2018-01-11 05:55
Q: I need someone to contact me ASAP. What is the status of my order? I received an text stating I was going to receive an email. I did not receive the email. Order ID 81712311412364
A: Dear customer, we have to tell you that under one of your glasses, you stated that the Add is +0.75, but the minimum Add we offer is +1.00, so we emailed you to confirm if you want to process this pair with Add +1.00, but no reply has been received, you can check your junk email if you like, but would you please confirm if you want to process this pair as you originally placed with Add +1.00 so that we can rush it for you.
septemberjones    Time: 2018-01-10 20:57
Q: Hello. I have a prescription but it does not seem to match up with the form online.
A: dear customer, you can try it,and you can connect us if you have troubles,thanks for your reply.
WendyDyer    Time: 2018-01-10 14:42
Q: Hi there~ I LOVE a certain frame, but require bi-focals. I am having a tough time ordering the glasses.
A: Dear customer, you can choose the \"Multifocal Lens\", then choose the \"Bifocal With Line\".
Glenasha    Time: 2018-01-10 08:08
Q: My order number is 2180109124818 I received an email stating that my PD was too high, I need to update my PD to 65. Thank you.
A: dear customer,ok,we got it,thanks for your reply
AshleyBunge    Time: 2018-01-09 19:59
Q: I need my order corrected. Shipping address is 1425 Ridenour Blvd apt 9201 Kennesaw, GA 30152 USA Order ID 2171222060729
A: Dear customer, we have checked your order and changed your address. Your package will been shipped out soon.
JulieDonCarlos    Time: 2018-01-09 14:17
Q: Hi there, your Try On feature isn't working. It looks like the photo is placed below the sample photos of the 3 models plus the one I uploaded. Let me know if you get this working as I would love to order glasses from you. Thanks.
A: Dear customer, please send the screenshot us by email(service@mail-wherelight.com)
TiffanySummers    Time: 2018-01-09 12:03
Q: do i need to upload my prescription?
A: dear customer,we keep it for you ,don\'t worry.
DongeliaDavis    Time: 2018-01-09 11:31
Q: I need to update my prescription before my glasses are made. OD--1.75=Sph +3.00=Cly, 090-Axis OS---.50 Sph +1.75=Cly, 090-Axis Add==1.50 PD69 Please call me at 615-397-7426
A: Dear customer, we have checked the order and change the prescription.
jackie    Time: 2018-01-08 11:35
Q: how do order reading only glasses????
A: Dear customer, you can simply enter the magnification as Sph, for example, if the magnification is +200, you can enter Sph for both eyes as +2.00.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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