Buy Prescription Glasses Online at Affordable Prices

JadaMcIntosh Time: 2019-05-13 19:03

Q: I meant to order with my prescription. Can I send the glasses back to have prescription lenses placed in them?

A: Dear Jada McIntosh, we are sorry to tell you that we do not offer this. Because our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact.

Lana Jordan Time: 2019-05-13 14:32

Q: I would like to order but find it confusing for me. I see a description of measuring pd but don’t know how . Also I have worn lined trifocals for years and wonder if my prescription can be used for bifocal progressives. I hope to be able to use the 25% Mother’s Day discount after I hear from you. Thank you.

A: Dear Lana Jordan, we are sorry to tell you that we do not have trifocals. And we do not suggest you to use the prescription to order bifocal progressives since you have worn lined trifocals for years. we are so sorry.

Jessica Tinkey Time: 2019-05-13 11:28

Q: I received my glasses today. Love them except they were to have the glare treatment on them and it seems that they don’t. I see lots of glare. When I put my old ones there is not a glare

A: Dear Jessica Tinkey, we guarantee that the lenses have Anti-Scratch & Glare coating. we would like to tell you that the color you saw is not the glare, that\'s the colorful protective layer. Glare refers to sun or a light glares, it shines with a very bright light which is difficult to look at.

DanicaCheesley Time: 2019-05-12 23:38

Q: Hello, I am confused about the error message I get when I try to order 97572 using my only saved prescription. Are you able to clarify this for me? Thanks!

A: Dear Danica Cheesley, would you please tell us the content of the message so that we can check it for you ?

CandyDowns Time: 2019-05-12 06:10

Q: Why wasn't my mom25 off coupon applied to purchase ? My order was to have been $121.00 NOT $ 152.70

A: Dear Candy Downs, yes, we only charged you $121, $152.70 is the original price, you can check your Paypal .

ShannonOneal Time: 2019-05-11 06:46

Q: How do I reorder my previous order that I placed 2 years ago? The information is in my account history I just need to know how to reorder it and if it’s still available?.. thanks

A: Dear Shannon Oneal, we are sorry to tell you that this frame is discontinued.

CatherineStocks Time: 2019-05-10 21:12

Q: Hello, Will you be getting the RIGGS SN: 97130 back in tortoiseshell? Thanks!

A: Dear Catherine Stocks, we are sorry to tell you that we will not re-stock the 97130 in tortoiseshell, because the factory discontinue this frame. we are so sorry.

LanaFischer Time: 2019-05-10 20:43

Q: I ordered my glasses on April 24th, have not received them. Please, let me know if they have been sent and when to expect delivery. Thank you Lana

A: Dear Lana Fischer, we would like to tell you that if everything goes well, we will ship your order on Monday, and we will send you a tracking number. It will take 6-14 Business days to delivery.

Valencia Evans Time: 2019-05-10 17:09

Q: Hello I was checking to see did my order go through

A: Dear Valencia Evans, we are sorry to tell you that you didn\'t pay for your order.

CarmenRivera Time: 2019-05-09 16:20

Q: Good evening I need to know if you have the type of lense that is clear when inside and when exposed to sunlight they darken.

A: Dear Carmen Rivera， yes, we have photochromic grey and photochromic brown. You can find them in lenses tint.

Christine Smith Time: 2019-05-09 04:00

Q: Hello, what is the best way to calculate frame size? I'm not sure if I will be a small or medium frame (pd is 59) and don't want to order the wrong size. Thank you.

A: Dear Christine Smith， we suggest you to measure your previous frames. Then you can compare the size of frame you like with your previous frames. And we suggest you to choose small size frame since your PD is 59. If you still have problems, please feel free to contact us.

CHERYLUTTLEY Time: 2019-05-06 14:24

Q: 2190406135357 please update me about status of my order

A: Dear CHERYL UTTLEY, We have contacted you many times. But you didn\'t reply us. We have received your order, and we found that you ordered phantom black 23 tint for reading lenses(#A4 second picture), are you sure about this ? The phantom black 23 tint is very dark. Would you please check your email and tell us if all the prescriptions are correct ?

tamarawalsh Time: 2019-05-06 14:11

Q: this is what my prescription is -2.00 -.5 +90 +2 add what is the -.5 and 90 indicate

A: Dear Tamara Walsh, would you please take a photo take a photo of your original prescription with PD and attach it in the email? We will check it for you.

AgnieszkaBella Time: 2019-05-05 17:33

Q: Did I Get the 50% off I used coupon but not sure it applied. THank you.

A: Dear Agnieszka Bella， we have checked it for you and we would like to tell you that you didn\'t use the 50% off coupon and you used the $5 coupon. We would like to tell you that two coupons can not be used in one order.

rachel Time: 2019-05-04 11:32

Q: Hi there, I was trying to order new glasses and I wanted to double check an make sure I entered my Rx correctly before I placed my order.

A: Dear Rachel, Would you please take a photo of your original prescription with your pupillary distance and attach it in the email? Our email address is service@mail-wherelight.com . We will check it for you.

MaribethGutierrez Time: 2019-05-04 09:37

Q: can I upload picture from facebook?

A: Dear Maribeth Gutierrez, yes, you can

Charnita Time: 2019-05-04 07:44

Q: I submitted my prescription to the customer service email and was wondering did you all get it. And how will I know PD if it's not on the prescription

A: Dear Charnita， we are sorry to tell you that we didn\'t receive your prescription. Would you please take a photo of your original prescription and attach it in the email? Our email address is service@mail-wherelight.com . Then we will tell you how to measure your PD.

ShahranJyhan Time: 2019-05-04 06:10

Q: I still haven’t received my glass! It was supposed to be delivered yesterday May 3rd 2019

A: Dear Shahran Jyhan,We are sorry to hear that, please don\'t worry. We will try our best to slove your problems. We have check your tracking information and it shows that your package has been delivered to your mailbox.Would you please check your mailbox first? If you can not find them, would you please contact with the local USPS post office first ? If they cannot locate your package, can you get a statement from USPS to state that you have not received the package? Then please contact us as soon as possible.

pheberogers Time: 2019-05-03 18:29

Q: need to order bifocal lenses. The pupillary distances aren't offered. PD far is 59 PD Near is 56 Your chart doesn't go that high. Are they unavailable? Thanks.

A: Dear Phebe Rogers,we would like to tell you that you can fill your correct PD in the Additional Note. Then we will check it for you.

BeverlyLynch Time: 2019-05-01 08:54

Q: i'm trying to order style Daryl with clear glass (no prescription). I can't figure out how to do it.

A: Dear Beverly Lynch, we would like to tell you that you can enter the Sph and Cyl value as 0.00, that will be no prescription.

Carol Barrett Time: 2019-04-30 18:02

Q: Do you offer transitions?

A: Dear Carol Barrett, yes, we have. It is called photochromic on our website, when you select the lens tint, you can see it.

Michelle Time: 2019-04-30 17:45

Q: I was just wondering if you guys offer putting new prescriptions in glasses that I already purchased. Am I able to send them to you with the new prescription? and what would the charge be.

A: Dear Michelle, We are sorry to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we do not offer this.

RuthLozada Time: 2019-04-30 02:43

Q: I trying to make a purchase but when I going to pay with credit card the sistem doesnt allow it,just paypal why?

A: Dear Ruth Lozada, we recommend Paypal because Paypal is more safe, but if you just want pay with credit card, you still can choose credit card.

AndriaManley Time: 2019-04-29 09:22

Q: My pd is 33.5 for each eye I entered it as 67, I hope this is not a problem. Please let me know. I am super excited to get my glasses from you guys!

A: Dear Andria Manley, yes, it is correct. Please don\'t worry about it.

susangarcia Time: 2019-04-27 00:15

Q: How much do U charge for lenses ?

A: Dear Theresa Johnson, we would like to tell you that it depends on the index and the function of the lenses, you can check it on our website: www.wherelight.com

Theresa Johnson Time: 2019-04-25 13:48

Q: I am wondering on my status of my order

A: Dear Theresa Johnson, We have checked and would like to tell you that we have shipped this order to you on 04-23-2019 and the tracking number is 9400115902368877104702 , you should expect to receive your order soon, your patience and understanding will be greatly appreciated.

cesarhernandez Time: 2019-04-25 12:57

Q: Hello, a previous order I placed has had difficulty delivering due to my zip code. I'd like to adjust my zip code to 92553 for my additional order: 2190420165356 before it ships, please.

A: Dear Cesar Hernandez, we have changed your zip code to 92553, if you still have problems, please feel free to contact us.

GlendaGarcia Time: 2019-04-25 12:21

Q: Hello I just want to confirm that my order number 2190425111921 both pairs are progressive... I can not remember if i add that.

A: Dear Glenda Garcia, we have checked it for you and we would like to tell you that both pairs are progressive lenses.

Betty Lawson Time: 2019-04-25 11:21

Q: Hello, Im contacting you in reference to trying to order some glasses: India Black Plano R&L R. -50. L.-75. axis 140 add-2.75 Pd. 74. I’m unable at purchase because the axis of 140 doesn’t appear on the in cart section. Please advise how I can order these glasses. Thank you

A: Dear Betty Lawson, would you please take a photo of your original prescription and attach it in the email? Then we will check it for you.

VickiWoronewych Time: 2019-04-25 10:09

Q: This is more of a complaint than a question. Your website seems broken, I wanted a pair of frames but after putting in my prescription it tells me my PD is too small. I found a different pair of frames, too small. Started just clicking on random frames, they all say too small. Everything on your site seems to tell me my PD is too small regardless on size of frames, and I know in the past it’s just a matter of paying an extra fee to get them changed, so what’s the deal here?

A: Dear Vicki Woronewych， we are sorry for the inconvenience brought to you. We would like to tell you that you can fill your correct PD in the additional Note, then we will check it for you.Thanks for your understanding.

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