Buy Prescription Glasses Online at Affordable Prices

AudraStokes Time: 2018-02-13 10:09

Q: I placed my order on January 31, 2018. I wanted to know how do you get the prescription to my glasses do I fax it scan it or what please advice.

A: Dear customer, the prescription is what you gave us when you ordered.

ValerieIrvin Time: 2018-02-13 09:39

Q: 2180206152945 2018-02-06 15:03:49 Non-shipped No send 2018-02-06 15:29:45 Product Details Royce Art.No Color Size Price Count Point Total 97151 black Large USD20.95 1 0 USD52.9 I'm checking on the status of the shipping of these glasses. The prescription is different in each eye. One has been surgically corrected. The prescription with Plano is correct. Please advise if the glasses were completed. Thank you.

A: Dear customer, please check your mailbox or junk email to see the emails we sent to you.

monacarlis Time: 2018-02-13 07:26

Q: i was checking my status . What does unreceipted mean?

A: Dear customer, we have to tell you that we need to check your Rx before processing, would you please check your mailbox or junk email to see the emails we sent to you.

TYRONEBOOZE Time: 2018-02-12 23:49

Q: my new glasses are great but how do I adjust the arms the keep sliding down my face.

A: Dear Customer, we thank you so much for your order, and we’re so sorry for the trouble brought to you. You could adjust the frame by yourself. If your frame is made of plastic, then you could first warm your frame by warm water or hair drier. After warming, then it will be easier for you to adjust it. Best Regards

DawnHunter Time: 2018-02-12 18:40

Q: I was contacted about my recent order: 2180208161205 and told that a set of frames was no longer in stock. However looking at everything, it would appear as if everything is going through just fine. Do I still need to pick out another set of frames or not? If I do, do I need to pick out one pair or two, since I ordered two pair of the ones I was told are out of stock? And do I go through the process of paying for them and then you will reimburse what has already been charged out?

A: Dear customer, you need to pick out one pair which less than $20, you don\'t need to pay more for this, just tell us the frame you choose.

DeannBurch Time: 2018-02-12 13:22

Q: Order #2171231143139 I need to return this order. The prescription is wonky, and it may be because of the cat-eye shape of the frames. I have 2-dozen online frames and this is the only pair I've received that the prescription is not working well. Please let me know how to return the glasses. Thank you!

A: Dear Customer, we thank you so much for your order, and we’re so sorry for the trouble brought to you. Could you please send us your prescription? We will help you check your RX again. Our email is service@mail-wherelight.com

Alex Time: 2018-02-12 07:19

Q: can you do this prescription? Right Eye Sphere:__-27.00_ (Cylinder:__-5____,Axial:___25___ ) Left Eye Sphere:__-29.00_ (Cylinder:___-5___,Axial:___165___ ) Pupil Distance:___30 -29_____ it is 27 and 29 very high

A: Dear customer, I\'m sorry to tell you that your prescription is too high, we can\'t do this.

Evora Time: 2018-02-11 23:25

Q: could I please get the status of my glasses.I have let a message to speak to someone a week ago no one has contacted me. I ordered and paid Jan16,2018 and paid the extra shipping and handling to get them before free shipping which in 4 more days it will be 30 days 2180116201048 is my order number

A: Dear customer, we have sent you an email, please check it, if you do not find it, please check your junk email.

Becky Time: 2018-02-11 16:55

Q: I am tying to order Tabitha but color keep saying pink which part of the frame is Pink? Can not open link for PD and how to read Rx. Thanks

A: Dear customer, I\'m sorry to tell you that the picture of this frame is wrong because of our mistakes, the frame of the old picture is out of stock, you can look at these two: \"Kerry\",\"Cherry\". You can click this link for PD: https://www.wherelight.com/Special.php?to=pd

ColleenHenning Time: 2018-02-11 16:33

Q: I received my glasses and wanted you to know the right lense is chipped at the bottom. I am not returning them since it does not interfere with my vision and it took a long time to receive the glasses. Thank you

A: Dear customer, can you send a picture of the glasses to our email, we will help you. Our email is service@mail-wherelight.com

BarbaraJohnsen Time: 2018-02-11 14:46

Q: Hi! I wanted to get the Relinda frame in pink but was waiting to get my eye exam. Now it says it is out of stock. Will it be coming back into stock?

A: Dear customer, the frame has been coming back into stock, you can order it now.

DebbieCarpenter Time: 2018-02-11 11:31

Q: I am trying to pay online via paypal and cannot complete my payment. I also tried to use visa and cannot complete my payment. It doesn't go to the next screen to confirm payment and submit.

A: Dear customer, please send a picture of your screenshot to our email. We will help you. Our email is service@mail-wherelight.com

Donna Time: 2018-02-10 11:07

Q: I am allergic to nickle...could you tell me if nickle is used in your metal glasses

A: Dear customer, I\'m sorry that we can\'t distinguish all the elements in a metal frame, you\'d better choose other frames.

Jamala Time: 2018-02-10 08:17

Q: I need help putting my pd numbers in I have two and the numbers I need are not a option. My pd is 61/63 does that mean I can't order

A: Dear customer, you can send the picture of your prescription to our email. We will help you. Our email is service@mail-wherelight.com

MalloryMeredith Time: 2018-02-10 06:43

Q: I tried using the 25% off discount code you are giving customers: NF25. However, when I use it at the checkout, I get $0.75 off of my purchase rather than the $10.25 I should have off if 25% were being taken off of my order. Could you help me with this?

A: Dear customer, discount rate: 0.75 is 25% off, the total price of your order is $87.65 and you payment is $67.48, don\'t worry, there is no problem with your order.

SheilaDesamparado Time: 2018-02-09 19:46

Q: I have receive 2 coupons can I use both of them to purchase.

A: Dear customer, you just use one coupon on one order. Thank you.

LisaSchmidt Time: 2018-02-09 12:13

Q: I did not receive my order, Tracking states it was delivered on Feb 7 Please advise tracking number is 9400110200883711065772 Name on order Lisa Schmidt

A: Dear customer, we ship out it on Feb 7. It is not the delivered time.

DENISEACEBAL Time: 2018-02-09 11:46

Q: I really don't like the glasses I ordered. They are awkwardly sized. The legs are not long enough so when I put them on they feel scrunched on my face. Can I get my money back?

A: Dear customer, At this time, we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost.

DebbiPereira Time: 2018-02-09 11:35

Q: Can I upload a picture of myself and try these glasses on?

A: Dear customer, yes, you can click the button \"TRY ON\" on product page.

YVETTELYLES Time: 2018-02-09 10:35

Q: You all have my order incorrect! When I placed my order for STACEY D5912 I ordered the biege, tan,& grey frame! Not the color frame you have pictured on my order summary page. I did not order the color STACEY frame you all have display for me to view. Where is my original STACEY D5912 order?

A: Dear customer, don\'t worry. The other color of STACEY are sold out, so we change the picture. Your glasses are correct.

Ginette Time: 2018-02-09 07:50

Q: Bonjours JE suis incapable d'inscrire ma prescription svp aider moi

A: S\'il vous plaît envoyer votre prescription à notre boîte aux lettres, nous allons vous aider.

CynthiaMoore Time: 2018-02-09 02:45

Q: i ordered single and need progressive lens. i am willing to pay difference but paypal or other way to pay will not allow me to do this. how do you suggest i do this? i can not wait to see these glasses, so please let me know what to do...thanks in advance.

A: Dear customer, I\'m sorry to let you wait so long. If you don\'t place an order, you can send the picture of your prescription to our email. We will help you. Our email is service@mail-wherelight.com

Jillian Time: 2018-02-08 14:27

Q: I am looking for computer glasses with the latest anti reflective coating and possible tint for contrast. Do you offer anything like this?

A: Dear customer, yes, you can choose them during the ordering process.

DonnitaMarks Time: 2018-02-08 08:11

Q: What does Cargo Allocating mean?

A: Dear customer, this means that your glasses will be sent to the factory.

Katie Time: 2018-02-07 23:37

Q: Do you have mirror sunglasses?

A: Dear customer, yes, we have, you just choose the mirror tint.

LanaDupont Time: 2018-02-07 13:50

Q: Your site deleted all my information and order. I was ordering the frame name Lana and it is no longer on the site, has it been discontinued? Also it isn't allowing me to properly upload my photo to try on frames, is there a problem with the site ?

A: Dear customer, we didn\'t delete your order, your order is placed by the other account. I\'m sorry that Lana is sold out. You can see Hattie. It is the same frame as Lana. Do you can\'t upload your photo by computer or mobile?

TerriSackett Time: 2018-02-07 12:13

Q: I would like to return or exchange a pair of non prescription glasses I purchased from you.They look terrible on me. Thank you, Terri

A: Dear customer, if there are something wrong with the frame, we will give you a new one or refund to you. If just you don\'t like it , you need to return it to us. Then we will refund 50% to you.

Erica Time: 2018-02-07 11:36

Q: Tracking Number: LS504546271CN That is the tracking number for two glasses that I purchased on your website. I have yet to receive any one the items.

A: Dear customer, I\'m sorry to let you wait so long. We ship out your glasses on 08th/01/2018. Free shipping will take 30-45 business days. If you get your glasses without prescribed time, we will give you a coupon or remade for you.

RosemarieSmith Time: 2018-02-07 09:25

Q: 2180122073630-I am inquiring of the status of my order. Please reply as soon as possible.

A: Dear customer, I\'m sorry to let you wait so long. We will ship out it this week. Don\'t worry.

AprilWindham Time: 2018-02-07 07:10

Q: Status of order #2180127162842 Please advise - I paid for express delivery. What is the hold up? Please advise thank you

A: Dear customer, we get your email that you want to change frame and prescription. But we don\'t know your new frame and new prescription. Please reply us soon.

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