Consulting Servive Center

LauraMurray Time: 2017-03-10 12:01

Q: Can you tell me how long shipping usually takes? To Canada

A: dear customer,if you choose UPS, it will take 3-7 days.If you choose Priority Estimated Delivery, it will take 10-14 business days. And if you choose Standard Estimated Delivery, it will take 14 -21 business days.

JaciMcNeil Time: 2017-03-10 09:31

Q: How do I get a prescription in the glasses if I order from you?

A: dear customer,you get the correct prescription from your doctor, then fill in our prescription form.

GloriaFogle Time: 2017-03-09 09:08

Q: what is the status of my order? i have recieved one pair, but not the other. order number is 2170213121455

A: dear customer,it\'s according to the logistic problem, the order 2170213121455 has already arrived in USA now, I think you will receive it soon. :)

JeanCook Time: 2017-03-09 06:14

Q: Do you provide frames for persons with wide faces

A: sure, we provide, you can choose the different size of frames. :)

DianeOGrady Time: 2017-03-07 09:16

Q: Hi, I have sent an email to your contact for Canada and did not get an answer. Hopefully you will be able to help. I really don't understand how to read the prescription. I see numbers with minus signs in front, and kind of scribble next to it.

A: dear customer, I will check it and then reply you.

JuliePearson Time: 2017-03-06 23:51

Q: My order number is 81703062045377 I got my left and right axis mixed up and was wondering if it was too late to edit it? The right is 1 and the left is 53 Thank you!

A: dear customer, don\'t worry. I will change it for you.

TracyAnderson Time: 2017-03-06 15:37

Q: try to retrieve my prescription to order another pair of glasses

A: thank you, wherelight welcome you.

CynthiaPatterson Time: 2017-03-06 10:18

Q: Whats happening with my order 2170225160455. It now just says no send.

A: dear customer, we checked for you, your glasses with bifocal lenses, it’s need to design, and when it has completed, we’ll send it to you immediately, thank you for your understanding.

CinthyaFlores Time: 2017-03-05 19:21

Q: I would like have my order or pls refund

A: dear customer, the post update: 2017-03-05 21:27 MONTREAL,QC, Item in transit, I think you will receive it soon.

ElmaTappa Time: 2017-03-04 23:51

Q: Need 10.00 discount

A: dear customer, we will give you $10 for discount later,thanks.

DemetriaBarnwell Time: 2017-03-04 08:32

Q: I need to edit my order to include multi-focal lenses how do I do that?

A: dear customer,you can send email to tell us your change.

Shameka Blackman Time: 2017-03-03 20:42

Q: I don't know how to put my prescription in. I need 4 pair of glasses. Pls and thanks

A: dear customer,you look for the glasses which you like first, then select lens. And you fill in the prescription form.

CarolynOReilly Time: 2017-03-03 19:11

Q: For order 2170303190519 can you update the Thomas frame to colour blue. thank you Carolyn

A: sure,we will update it.

MarciaMoran Time: 2017-03-03 12:32

Q: I was having trouble and accidentally ordered 3 pair of glasses Please cancel order 81703021503014-81703021540345---817030315116. Thank you Marcia Moran

A: dear customer,don\'t worry,just one pair,other orders was canceled

ChristineParry Time: 2017-03-03 07:11

Q: hi there, was wondering are your prices in canadian or american dollars?

A: dear customer, dollars thanks.

SabineBeard Time: 2017-03-02 10:53

Q: Hi,do you have prescription sunglasses, please?

A: ya,you can choose on our website,it\'a allow you to choose RX,thanks.

EufemiaAponte Time: 2017-03-01 13:55

Q: Received my glasses and I am happy with them.... Thank You.

A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.

JocSanti Time: 2017-02-28 09:40

Q: So I ordered them on 1/16/17 I wish I knew it would take this long to get them. I FINALLY got them today- I love them but jeez they need to tell us the time expectation ????

A: dear customer,thanks for your love,and we will perfect our service in the furture,thank you so much.

EvelynGreenfield Time: 2017-02-28 05:55

Q: I have the Rx from my optimistrist Do I send that to you now or do I pick the frames and then send to you?

A: dear customer,first choose the frame,then write the RX.thanks for your reply.

DebraAbrahamson Time: 2017-02-27 22:22

Q: I received my order and the prescription is not correct. How do I return them?

A: dear customer, can you give us correct RX?thanks.

DanineGreen Time: 2017-02-27 16:34

Q: Do you have transitional lenses

A: you mean progressive lenses? Yes, we have. :)

CynthiaPatterson Time: 2017-02-27 15:42

Q: when may expect my order 2170225160455 to be shipped.

A: dear customer,we send email to you to confirm the positive and negative SPH,hope your answer,thanks

MelissaFitzgerald Time: 2017-02-27 13:15

Q: ordered my glasses in January. Just received them. Took too long to receive but I gotta say,the glasses are nice. Good quality. Thank you.

A: dear customer,thanks very much,welcome all the time!

mariafermin Time: 2017-02-27 08:43

Q: Hello, I have a problem with my order. I never got it is the First time I buy this page, I have more than a month waiting for the glasses, says they were delivered but I never received them. Thank you

A: dear customer,http://www.17track.net/en/track?nums=LM243623272CN is the tracking link,and it\'s arrived in chicago on 23th/02/2017,thanks for your reply

ConniePemberton Time: 2017-02-27 02:33

Q: i was told to change presciption cant get to it on site

A: dear customer,our service send email to you and you can do as her told,thanks

MeganFoster Time: 2017-02-26 06:33

Q: Is there any way you can tell me a time frame? When will the glasses me shipped and when can I expect them??

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

SharonHansen Time: 2017-02-25 10:57

Q: 2170119160543 order number when should I expect my glasses? Sharon

A: dear customer,your package has arrived in CHICAGO, and you will get it soon.

ConniePemberton Time: 2017-02-25 04:05

Q: i wanted to look at my order details but it is not on site now.How do I find it?Thank you

A: dear customer,your order number is 2170224072110,you can click \"Orders\" in the upper right corner of the page when you login in the website.

TaunyaSaid Time: 2017-02-24 23:15

Q: I see you responded on 2/21. I answered your email twice and I answered your texts. I don't understand what's going on but I'm tired of going around circles with Wherelight. Either you understand or you don't. I asked to have US3017 because I was told by your company US2021 was not in stock. Please get this right or refund my money. Thanks

A: dear customer,sorry to trouble you. Your glasses is in production with US3017. Don\'t worry,we will send them to you immediately.

TaunyaSaid Time: 2017-02-24 23:09

Q: Where is my order???? I paid for a rush and it is passed that timeframe. I am very disappointed with this service and I am not getting any satisfaction. I have answered your emails and text but I have yet to hear from you. I have explained myself at least 3 time and again no response. This is not good business. Once I receive this order if I ever do, I will discontinue my dealings with Wherelight.

A: dear customer,sorry to trouble you. Your glasses is in production with US3017. Don\'t worry,we will send them to you immediately.

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