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Consulting Servive Center

AnastasiaElexeev    Time: 2017-06-29 09:14
Q: Dear WhereLight representative, I ordered a pair of vision glasses and added an option of grey tint to them. I was surprised to receive Sunglasses, and now I'm wondering if I can return them and change them to regular glass-vision glasses (?) Thank you - Anastasia
A: dear customer, we think the international fee is very expensive,we can give you a coupon code you can buy another.
stephaniebaybayan    Time: 2017-06-28 08:28
Q: wheres my package?you said it will be delivered soon but still have'nt gotten it.i'm not a person to complain but if you guys think you can't deliver it on time you should just remove the other options for faster shipment with additional price..why put 15 days option if its gonna take a month anyways..it affects the quality of your service and customers gonna get mad and complain.i'm so frustrated waiting for my glasses.have i known its gonna take a while i should've order it.i badly needed that eyeglass.
A: dear customer, can you try to contact your local post office, we have checked for you,your package was on the CA and arrive your city on the 10th June. can you try to call the post office,and we will refund the $5 shipping fee for you,if the post office lost the package we will redo the glasses for you.
Hayleet    Time: 2017-06-28 05:08
Q: Could I get a tracking # for my order please? Thank you!
A: 2017-06-28 18:14 US, Windsor Locks, Arrival Scan and the NO is 1ZE8377X0456987525
KatarinaSchulte    Time: 2017-06-28 04:57
Q: I have received my order rather quickly, yet the glasses are ddifferent from the ones shown on your website; your website showed the glasses to be black and brass coloured, the ones I received were black and silver. I'd like to return them for a refund, please email me about how to proceed!
A: dear can you take a picture of the glasses your received?and email us :service@wherelight.com
DanielleGuevara    Time: 2017-06-27 21:17
Q: Hi I wanted to order a pair of glasses but I have a high astigmatism and it won't let me pass -2.0 for the cylinder ? Do you not have that size?
A: yes, we can do the -2.0
AmandaKedge    Time: 2017-06-27 20:33
Q: How do i share a picture or video for a coupn? Ive looked on the site but not sure where to sent it!
A: you can send the sharing picture and video on the Facebook
LoidaRamos    Time: 2017-06-27 19:56
Q: I placed an order last week (prescription) and I got them today without the prescription. Now I'm trying to order other ones and is not letting save my prescription. Please help....
A: dear customer, we have emailed you ,plz check your mail box
Cristal Gomez     Time: 2017-06-27 17:51
Q: Do you have a return policy?
A: www.wherelight.com, you can visit our website and see the return policy on the home page .
CindyZimmerly    Time: 2017-06-27 17:11
Q: I don't have anything on my rx that says add or nv...
A: dear customer, you should go to the eye doctor and have a eye test,have a RX.
JeannettePatocskai    Time: 2017-06-27 16:49
Q: On my prescription on the line OS it says +0.50DS Not sure what the "DS" means
A: dear customer,it means cyl and Axis is 0
LaurenWilson    Time: 2017-06-27 15:02
Q: Thank you so much for such great service! I think I ordered my glasses about a little over week ago and they are already here! That was FAST! I am very happy with my purchase and grateful for the extra items included in my order (eyeglass repair keychain, cleaning cloth and nose pads). I will download a picture as soon as I can and send it to you! Thank you very much! I will definitely recommend WhereLight to my friends and coworkers!
A: many thanks for your sharing,
Toni    Time: 2017-06-27 12:53
Q: Can I have my tracking number for my order?
A: LW469607811CN , i think you was received your package
LizBrito    Time: 2017-06-27 10:36
Q: Cancel both of my orders pleases me refund me. ya keep asking the same questions and I haven't received nothing yet so I don't want nothing now. Thanks and sorry
A: ok,we will cancel the two order for you, and we will refund you.
PatriciaRichards    Time: 2017-06-27 09:59
Q: I ordered a pair from you in January 2017, Order Number:2170112083429.Can I send them back to get the prescription re-done. I do not believe they are correct. I cannot use them for close up, I think the PD may be incorrect. Love the frames but the glasses are useless. prescription needs to be re-done. Please advise if this is possible and what the cost would be. Patricia Richards
A: dear,your order was over 3 months,and we can not redo for you.
KimberlyWatson    Time: 2017-06-27 08:49
Q: My package's status has a delivery time, but I have no package. I was home at the time of delivery and there was no knock or door bell rung. I tried using the tracking number but there is no postal service listed so I do not know where to actually track my package. Can you help me locate my package?
A: 2017-06-27 15:16 US, Anchorage, Arrival Scan we sent out on 26th June by ups,it is the track number:1Z3X15720446336711 you can track it.
ElizabethPriest    Time: 2017-06-27 06:31
Q: I paid for expedited shipping, my glasses should have arrived already. Yet it says you haven't even shipped them. I would like to have the $5 shipping cost refunded or credited to my account. I needed these before my beach trip and now it might be too late....
A: dear customer, your lens have been colored,it should need time to confirm your lens right.we will sent your package out asap.
KarenGodsey    Time: 2017-06-27 02:43
Q: I have a question!! On my perscription one of my AXIS numbers is 080 . What do I select on your form ? I want to make sure it is correct before I order. Thank you for your help!
A: www.wherelight.com you can visit our website ,and choose lenses, fill in ASIX with 80.
MeredithAlexander    Time: 2017-06-26 16:39
Q: I placed an order on May 25 and haven't received it yet. Order number 2170525184440. Do you have any update?
A: Dear customer, your package has been arrived in your country at 21/06/2017, and I think you will get your package soon.
Angie Torres    Time: 2017-06-26 12:35
Q: Hi I would like to no if I can add transition on the glasses I want to order and if I could how would I go about doing it .
A: dear customer, you can visit our website,www.wherelight.com
RobertCarrion    Time: 2017-06-26 12:13
Q: How can I add transition lenses to an order
A: dear customer, you can visit our website,www.wherelight.com
NellieBass    Time: 2017-06-26 11:24
Q: I ordered my glasses last week, where are they?
A: Dear customer, we have sent many emails and messages to you to check the prescription, please check them and reply us.
CarlaBream    Time: 2017-06-26 09:21
Q: I finally received the 2 pairs of glasses I ordered, one was clear and was was supposed to be tinted. It was not tinted. I need you to send me a tinted pair as soon as possible. How soon can you get them to me? I am going to the beach and need them right away. Thanks.
A: Dear customer, I\'m so sorry to hear that.Can you send some pictures of that glass by email:service@mail-wherelight.com
AmberLopez    Time: 2017-06-25 17:49
Q: Yes, I ordered glasses last week and haven't received any confirmation of them being shipped. Can you please provide me with a tracking number
A: 2017-06-22 14:07 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
CarriNovell    Time: 2017-06-25 09:53
Q: Hello I just received my glasses. I cant see with them the prescription is wrong. I made a mistake when I ordered. Can I send them back to have the lenses changed? And who much would that cost? Thank you.
A: the international shipping fee is expensive,we can give you a coupon code you can order a new pair .
RitaPostolski    Time: 2017-06-25 09:32
Q: My distance PD is 59 my near PD is 56, I have no mono PD. These numbers are not offered.
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
RebeccaSchellin    Time: 2017-06-25 07:30
Q: I have received my glasses and there is, what looks like, scratches and dust in between the lenses and the frames on the bottom and the top of each lens. I love the glasses but the scratches are distracting and look bad. I wonder if I could get a refund or a replacement. Thank you for your time
A: can you take a photo of the frames and email us,
Justis    Time: 2017-06-24 20:16
Q: Hi there, tracking no. doesnt work...Just like to know where my order is now. Thanks ????
A: 2017-06-24 19:56 International departure your package was on the way to your country.
KarenGodsey    Time: 2017-06-24 20:13
Q: Hi !! On my perscription one of my AXIS numbers is 080 . What do I select on your form ? I want to make sure it is correct before I order. Thank you for your help!
A: www.wherelight.com you can visit our website, and choose lens
Tessa    Time: 2017-06-24 18:44
Q: I have a question regarding ordering sunglasses, what is the differences between default lenses tint with prescription lens, and the lens tint with prescription lens? Is the default lenses the one pictured already? Instead of choosing your own tint? Thank you!
A: yes,but The object shall prevail
Cassie    Time: 2017-06-24 18:25
Q: The tracking isn't working on 81706141810306.
A: 2017-06-25 14:23 In Transit to Destination, The item is currently in transit to the destination as of June 25, 2017 at 2:23 pm.
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