Consulting Servive Center

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

A: we have checked for you,your order have no sunshades. I think you can check your account.

A: Dear customer, we checked it, your package has been reached to your local country, maybe local logistics information update slowly, I think you will got it soon, thanks for your understanding. Best wishes.

A: dear customer,you can click the \"TRY ON\" button but not every frames have TRY on .

A: dear customer,plz email us which frames do you want to change.

A: dear customer, we heve check it for you, your glasses have arrived you country, we think you will receive it soon.

A: i think you can use the nose pad then make the frames higher for you.

A: plz email us your correct address.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: many thanks for your loves.

A: what can i do for you?

A: dear customer,can you email us your test report for our lenses.

A: we emailed you.

A: you can visit our website,www.wherelight.com and you can click the \"choose lens\"

A: plz check your mail box ,your package was delivered .

A: dear customer, we have check it for you, your package was on your country ,and we think you will receive your package soon.

A: we have checked for you ,your package was on your mail box, plz check your mail box.

A: dear customer ,i think you can test our lenses,if we make wrong RX for you ,we can remake for you.

A: your ordered an order on the 3rd May.And your package will be shipped out today.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: your glasses have being designed ,we will ship for you about 3-5 days later.

A: yes, we can do it at 60%.

A: www.wherelight.com you can visit our website.

A: yes, the frame is out of stock.

A: 2017-05-03 01:14 CNSHAD,China, International item has left originating country and is en route to Canada. we think you will receive it soon.

A: what can I do for you ?

A: we checked for you ,you do not pay the order .

A: dear customer, can you take a photo of the glasses and email us.

A: dear customer,can you take a photo of the frames and we will solve the problems with you.

A: 2017-05-11 04:38 In Transit to Destination, The item is currently in transit to the destination as of May 11, 2017 at 4:38 am. dear customer, we check it for you ,plz check your mail box,the glasses was on your country.