Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Login | Register Help Buyers show
Eyeglasses
Glasses
Shop All Glasses
Women's Glasses
Men's Glasses
Kids' Glasses
Accessories

Best choice for daily life

Balance individuality with comfort

Match with large lens size

Unique frame shape

 Sunglasses New in Down to $3 Lenses
Prescription
MR-8
Driving Glasses
Progressive
Bifocal
Reading
Tinted
Photochromic
Blue Light

Blue Light
Polarized

Polarized
Featured
Asymmetrical Glasses

Asymmetrical Glasses
Clip-on Glasses

Clip-on Glasses
DISCOVER
Eyeglasses for Your Face Shape
Adjustable Nose Pads
Rimless Glasses
Progressive Partner Metal Frames
Metal Metal Rosy Collection Rosy Collection
Flash sale $1 Affiliate
Recently Searched
Popular Searches

Consulting Servive Center

DeborahStahl    Time: 2018-04-06 07:19
Q: HELP HELP ORDER# 2180402130400 THE COLOR ON THE FRAME IS WRONG IT SHOULD BE CLEAR. APOLOGIES FOR THE MIX UP!! IT MUST BE CLEAR. CHECKING ON MY ORDER AND SAW THAT THE COLOR WAS WRONG. UP SET YOU DON'T HAVE A PHONE NUMBER TO CALL!!!
A: Dear customer, we check your order and find that the color of the frame is brown, If you need to change it to clear, please reply us to confirm them. We will change it for you. Hope your reply.
RaymondFarrugia    Time: 2018-04-05 14:59
Q: Hello Do you do the anti reflecting coating for free please.
A: Dear customer, here are three options for you. Anti-Scratch is free, Anti-Scratch & Glare need to add +$4.95, Premium Coating need to add +$15.95.
SWoods    Time: 2018-04-04 20:48
Q: Can I use my flex spending account for prescription lens?
A: Dear customer, you can only pay by credit card or PayPal.
karenodom    Time: 2018-04-04 17:33
Q: how do I upload my photo
A: Dear customer, you can click this link \"http://www.wherelight.com/testimonials.php\" or just send your photo to our email. Our email is service@mail-wherelight.com
MichelleLeichter    Time: 2018-04-04 16:08
Q: Is it possible to upload a photo of my face and "try on" the glasses? Also, I have entered my prescription 3 times. I selected "confirm" and it did not save my prescription. I am still trying to decide among several pairs and I'd like to continue shopping. Can I save all of the pairs in my cart?
A: Dear customer, you can click th button \"try on\", you can save your prescription after you landed, you can save all of the pairs in youe cart.
Sharon    Time: 2018-04-04 14:01
Q: I see several glasses I like, but unsure how they will look on me. Do you have the capabilities for me to upload a photo and try on glasses? This would be most helpful!!!
A: Dear customer, you can click the button \"try on\" to try on glasses.
CatherinePrice    Time: 2018-04-04 11:33
Q: addition to previous question regarding the name of the frame I previously ordered I found these numbers on the frame: 5085 C3 51022 145 and G5 G6
A: Dear customer, the frame which you bought before is Dream weaving.
SharonSmith    Time: 2018-04-04 08:49
Q: Hello. We picked up our order today at the post office (order #2180227121259). When my husband tried on his new glasses he found out there is something wrong with the prescription. He says he can't see out of the bottom part of his glasses. The prescription is not correct. How can we fix this?
A: Dear customer, please send the picture of your prescription to us by email. We should check the prescription first.
StacyAustin    Time: 2018-04-04 05:30
Q: Here's my physical shipping address: 655 Mt View Rd Rapid City, SD 57702 Thank you
A: Dear customer, we have changed your address.
CatalinaAnsaldi    Time: 2018-04-03 21:05
Q: I would like to cancel an order I placed so I can modify the prescription. How do I do this?
A: Dear customer,you can tell us the correct prescription. We can change the prescription for you.
eva    Time: 2018-04-03 14:05
Q: Hey! I was curious if I could change my shipping to a speeder route? I would definitely pay the extra amount.
A: Dear customer, yes, if you want, please tell us. You need tell us quickly before we ship out them.
HelenSims    Time: 2018-04-03 13:53
Q: Hello, Regarding order IID: 2180315073041. This order I placed for sunglass’s did not come as sunglass’s. There is no tint. Please advise what can Wherelight do to assist me with the incorrect order mailed. First time I have had a mistake with Wherelight. I await your reply on this.
A: Dear customer, we have checked your order and find that you choose the tint. If you want the color of the picture, you need to choose \"Default Lens tint\".
DeidraSmith    Time: 2018-04-02 18:27
Q: I placed an order using my coupon. Before I hit confirm it had my 55 Copley Address but after I paid with pay pal it had Aldine st. My correct address is 55 Copley St, Rochester NY 14611.
A: Dear customer, we have changed the address for you. Please check it again.
SophieLanglais    Time: 2018-04-02 10:18
Q: Hello, i’ve just received my order and i love my glasses but one of them is not the right color????the xenia is too dark it’s like a black one and i find it very dark on my face. Order number 21803210951 42 Can you help me i dont want tortoise i want the palest one call other
A: Dear customer, please send a picture of your glasses to us by email, we will solve the problem.
FrancineLeung    Time: 2018-04-01 15:28
Q: Please send gold eyeglass case instead of sold out blue eyeglass case with my recent order.
A: Dear customer, OK, we know, we will ship out them immediately.
Kim    Time: 2018-03-31 06:04
Q: I would like to reorder my glasses, put I would like to make sure I do it correctly this time. can some one help me...Please
A: Dear customer, we have sent an email to you, please check it .
LoriHanson    Time: 2018-03-30 12:18
Q: Order: 2180307133006 I was wondering if you could help me with tracking of order 2180307133006. The USPS website shows that it arrived in TX but now just shows in transit. The glasses I ordered 9 days after these were delivered 3 days ago. I paid for shipping on both, so I am concerned that these are lost in transit. Thanks, Lori Hanson
A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
LeeAnnSerls    Time: 2018-03-30 10:50
Q: My order: 2180206092552 Trudy 70053 glasses script feels off. I get dizzy and cross eyed feeling wearing them and when I take them off for about 5-10 minutes after. I've only worn them a handful of times and tried to wear them all day to see if I would adjust. I didn't. Are you able to assist? My Timothy 31182 Are perfect and beautiful! Thank you!
A: Dear customer, I\'m sorry to hear that. Please send the picture of your RX to us by email. We need to check the RX first.
DebbieHickman    Time: 2018-03-30 08:27
Q: i want to change my email to DSH31871@yahoo.com
A: Dear customer, which email do you need to change? Your account or your order?
KennethQuarles    Time: 2018-03-29 10:23
Q: the correct email address is hopemissionarybaptistchurch101@gmail.com
A: Dear customer, we have check your order and found that your PD is too big. Can you confirm that your PD is correct? The UPS does not accept Po box address, would you please provide us with your physical address so that we can ship the glasses to you
Sam    Time: 2018-03-29 08:24
Q: I am looking for a pair of reader in strength of 2.75 do you offer just reader?
A: Dear customer, yes, when you fill in the prescription from, you choose the \"Reading\".
SherryHanson    Time: 2018-03-28 15:36
Q: I would like to change the shipping on order number 2180327184601 so to receive it quicker. Other companies seem to get the glasses to me within 2 weeks for free.
A: Dear customer, which shipping method do you need?
Carol    Time: 2018-03-28 13:46
Q: How do I know if I need small, medium or large frames?
A: Dear customer, these mean the classification of the frame width. You can determine the glasses which based on your previous glasses.
Ruby    Time: 2018-03-28 12:48
Q: My friend just introduced me to your website and i am looking for glasses (preferably round) with a 17" bridge. Could you point me to the right direction? Thank you! -Ruby
A: Dear customer, you can check the bridge size on the product page. For example http://wherelight.com/wl/GetInfo-1396.html
Sandra    Time: 2018-03-28 12:16
Q: I still cant use the coupon even after this comment Sandra Time:2018-03-23 10:59 Q:I was about to place an order and was using a coupon but didn't place the order. Now I have a new order and trying to use the coupon but it tells me I already used the coupon. What can I do? A: Dear customer, we have changed the status of the coupon. You can use the coupon again.
A: Dear customer, I\'m sorry, you can try it again.
GabriellaKay    Time: 2018-03-28 09:12
Q: hi. I bought a pair on 3/08/2018 my order was shipped out 3/11/2018 here its is 3/28/2018 and I still haven't received my glasses. heres my order number id 81803081035233 is there anyway to update me on the status?
A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.
Elliette    Time: 2018-03-28 08:41
Q: Good Morning, I purchased frames on March 16th. I am just wondering when they will ship. I haven't received any updated information.
A: Dear customer, your glasses have been shipped out.
ELISSAMUNOZ    Time: 2018-03-28 07:46
Q: I used my coupon code but had to cancel the order. I am trying to place a new order using my coupon code and I am getting the message that the code has already been used. Can you please tell me what I need to do so I can use my coupon code for my new order. Thanks!
A: Dear customer, please tell us your coupon code by email, we will change the status of the coupon for you.
CindyBest    Time: 2018-03-28 07:38
Q: Can you tell me how long it takes to get the glasses shipped out? I ordered two pairs #2180321133010. The order says "non-shipment". Thank you
A: Dear customer, I\'m sorry. We will ship out them immediately when they are finished.
Linda    Time: 2018-03-27 12:16
Q: do you need the actual prescription for my order? If so, how do I get it to you?
A: Dear customer, you just fill in the prescription form when you place an order. So you need to read and remember your prescription.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment:
Trustpilot
30-day Return & Exchange Not Satisfied? No Worry!No Hassle!
Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee
SIGN UP FOR OUR NEWSLETTER
FOLLOW US

@wherelight

270 k followers

@where.light

30 k followers
DISCOVER
Cateye
New In
Flash Sale
Assistance Program
PROGRAM
Affiliate Program
COMPANY
About Us
Contact Us
Consulting Service Center
Shipping & Tracking
PRIVACY POLICY
Privacy & Security
Terms & Conditions
Intellectual Property Rights
Return & Refund Policy
NEED HELP?
FAQ
Help Center

Customer Service Department
service@mail-wherelight.com

Copyright ©2015-2025 Wherelight Inc. All rights reserved