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PatsyLaurin Time: 2017-07-15 11:19

Q: How do I change or add a photo to try on?

A: you can use PC or mobile photo and visit our website then you can choose frames then click the \"TRY ON\" ,but not every frames have \"TRY ON\"

JocelynSantiago Time: 2017-07-15 10:24

Q: When will you have lake in black/clear in stock again?

A: we think the do not have the black color.

KimberlyHemm Time: 2017-07-15 07:15

Q: Dear wherelight.com, I ordered a pair of glasses on Monday or Tuesday of this week. I have been our if town on business and when Igor home yesterday, I checked my order and noticed that you folks have my Bobby glasses ordered in a Large size. I'm sorry, but I want a small size as that's what I was searching for in your website. Since I've been out if town, I have had no access to my emails as I was where there is no internet coverage . So, could you please make sure that I do not get a large pair. I greatly appreciate everything you will do to make this happen. Very Sincerely, Kimberly S Hemm 608 South Avenue B Washington, IS. 52353 kimhemm1105@gmail.com 319-591-0123

A: yes, we can change the frames for you, you can tell us which frame do you like.

JessicaPressley Time: 2017-07-14 19:07

Q: Yes, I just wanted to know do you all take Care Credit?

A: yes, we can , you can use paypal or CC

Montrella Time: 2017-07-14 19:04

Q: Can I make them prescription or give you my prescription to put in the glasses

A: yes, you can.

Maria Isabel Villegas Time: 2017-07-14 13:05

Q: Hi I need to change my shipping address asap before they ship how can I do that??

A: dear ,plz email us your correct address.service@wherelight.com

Mona Chenhall Time: 2017-07-14 08:42

Q: If I wanted only reading glasses (cheaters) what do I need to do?

A: dear, you should have the prescription from your eye doctor nad you can visit our website or send your RX to us.

StephaniePoulin Time: 2017-07-14 08:01

Q: Hi i forgot to put my street name in my adresse its, rue fleurie. Thank you Cherrysteffy26@gmail.com

A: dear ,plz email us your correct address.service@wherelight.com

Eunice Roman Time: 2017-07-14 07:03

Q: Hi can I email my prescription? It's a bit difficult to enter manually on your site.

A: yes, dear, service@wherelight.com you can email us your RX.

Sabrina Time: 2017-07-14 06:59

Q: Hi, I didn't received my glasses yet!! Here my order number 2170531114001

A: 2017-07-02 19:52 Arrival at Destination Post (Country: CA) dear ,we have checked for you ,your package was on your country ,maybe the information did not update,plz check your post box.

MarysePelletier Time: 2017-07-13 19:00

Q: Hi. I asked a question earlier about my order that hasn't arrived yet (order ID 2170607191020) and I got a refund. But I don't want a refund, I want my glasses. Is it possible to send me another order?

A: dear customer,we just refund your the shipping fee, we have checked for you,2017-07-11 21:49 Arrival at Destination Post (Country: CA) 11th July was on your country ,i think you will receive it soon, plz check your post box and very thanks for your understanding.

Maree Time: 2017-07-13 18:23

Q: Can I try them on to see how they look before I buy them

A: you can visit our website ,www.wherelight.com some of frames have \"TRY ON\" and each frames have details datas.

TeannaYbarra Time: 2017-07-13 16:42

Q: I have two orders but only the tracking number for 1.Are they being shipped together?

A: dear customer,we have checked for you, the two orders are the same tracking number,you can check it ,we shipped out together.

SherriShivers Time: 2017-07-13 13:49

Q: What does PD mean

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LyreeRahn Time: 2017-07-13 09:19

Q: i need to change my order

A: what can i do for you.

DANITAHOLLIS Time: 2017-07-13 09:16

Q: Greetings, What if a am not satisfied with my glasses? This is my 1st time using WHERELIGHT.

A: if we do the wrong RX , we will redo for you ,And every frames we have details data for it, you can see it and click \"TRY ON\"

ElizabethKlatt Time: 2017-07-12 17:51

Q: My order shows unreceipted. What does that mean please?

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

PatsyLaurin Time: 2017-07-12 14:39

Q: I placed an item in the shopping cart and entered my coupon code then decided to shop some more and the glasses didn't show up in my cart so I entered them again now when I go to checkout I can cancel that first order but it won't let me use my coupon code. How do I fix this?

A: we will email you and give you a new coupon code

MaxHudson Time: 2017-07-12 14:31

Q: Could you tell me if my order has been shipped yet? 81706241502550 is my order number.

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada 2017-07-05 14:09 CNNKGD,China, International item has left originating country and is en route to Canada 2017-07-04 11:53 212310,China, International item mailed in originating country we have shipped out for you on the 3rd July

Carrie Time: 2017-07-12 13:17

Q: when are my glasses arriving! almost one month now. my tracking number LW450336935CN has been IDLE in San Francisco for quite a while after it was IDLE in China. Not happy with the service!

A: 2017-07-06 03:19 LOS ANGELES, CA 90009, Arrived at USPS Facility, Your item arrived at our USPS facility in LOS ANGELES, CA 90009 on July 6, 2017 at 3:19 am. The item is currently in transit to the destination. i think the glasses was on your city, plz check your post box .

Cretia Lewis Time: 2017-07-12 12:07

Q: I just submitted my.order twice with 2 different cards and now it says paid. I do not need 2 of the same pair

A: dear customer we have checked for you , you only paid one pair.

Mayka Springer Time: 2017-07-12 11:51

Q: Its not giving me the option to try on

A: dear customer, some of the frames do not have \"try on\", but we have details for each frames.

ValerieSaintClair Time: 2017-07-12 08:26

Q: Hi. I was sent an e-mail with my tracking number a few days ago, but my status shipment is still not available. Is it possible to check if i have the right tracking number or tell me where my pakage is please? Because i paid for faster delivery. The tracking number that i have is LM490750655CN. THANK you.

A: 2017-07-12 16:42 CNNKGD,China, International item has left originating country and is en route to Canada dear customer we have checked for you,your glasses was shipped out on the 10th JULY ,i think you will receive it within 2 weeks.

Dawn Time: 2017-07-12 05:39

Q: Do you have transition lenses?

A: yes, we have.

KarleeSaron Time: 2017-07-12 05:28

Q: It won't let me change my email to kcsaron@hotmail.com how do I change that

A: dear customer, we have changed for you.

HeatherRivera Time: 2017-07-12 00:09

Q: Need glasses for my son age 12

A: https://www.wherelight.com/PrescriptionGlasses.php?glass_type=1&crowd=4

RossannAfamefune Time: 2017-07-11 20:52

Q: I need some clarification on a few of the questions that were asked in the drop down list about the prescription. On my prescription i don't have anything called a "PD" and my axis is under 1 but their is not an option under one on the drop down list.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

valerienguyen Time: 2017-07-11 20:00

Q: Hi! I was just wondering how long it usually takes for glasses to be made and shipped to the US. I'm most likely going to buy from you again so I just wanted to know how long it takes on average. For specifics, my order number is 2170708215038. Thank you!

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

BeverlyMetcalf Time: 2017-07-11 19:55

Q: Can I order the frames only without the prescription?

A: yes, you can.

Pamela Swan Time: 2017-07-11 19:16

Q: Do you have any cool glasses for a small petite ladies frame with progressive bifocals??

A: yes, we have , and you can visit our website and choose frames you like then choose lenses.

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