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Consulting Servive Center

JerrikaRhone    Time: 2018-01-29 06:23
Q: How do I return an item?
A: Dear customer, please tell us the information of your glasses by email(service@mail-wherelight.com), we will deal with the problem.
SandyEllison    Time: 2018-01-28 17:46
Q: Good Day! I am just checking on my order. My order id is 2180123133048. It is 3 pair of glasses. Thanks so much, Sandy
A: Dear customer, we have checked your order. There are 3 pair of glasses. One of them is free form. It need more time to make it. Don\'t worry. We will finish it soon.
jessica    Time: 2018-01-28 16:54
Q: hi i did a online order but i choose + instead of - can i change order
A: Dear customer, we have checked your order, please send the picture of your prescription to our email. We will change it for you. Hope your reply
Kim    Time: 2018-01-28 12:53
Q: Was my order and Paypal payment received yesterday. Please reply ASAP.
A: Dear customer, we have checked your order. You have payed your order, we will make your glasses soon. Don\'t worry.
AprilWindham    Time: 2018-01-27 15:41
Q: I cannot order my glasses. I do not have ADD on my prescription. What do I do to bypass this on the order screen?
A: Dear customer,you can send the pricture of your prescription to us by email, we will help you to read it. Our email is service@mail-wherelight.com. Hope your reply
ValerieNophlin    Time: 2018-01-27 08:34
Q: am so unhappy. It seems my prescription was not entered correctly in the order and I cannot see at all. Can you correct this for me?
A: Dear customer, we have checked your order, and you have got your glasses. I\'m sorry that we can\'t remake for you due to the wrong prescription which you fill in the prescription form. We make the glasses according to the prescription.
RaffaJones    Time: 2018-01-26 23:58
Q: I ordered glasses for my aunt and need to know when they will be delivered to her. I can't find the confirmation email but the money was taken out of my bank account. How do I resolve this issue
A: Dear customer,please send your order number to our email, we will check it for you. Don\'t worry. Our email is service@mail-wherelight.com.
CathleenNordman    Time: 2018-01-26 19:28
Q: I need to find out what the status is of order number 2180108211809. I dont want one of your general answers that you are working on them. I want to know what date they will be shipped. If they will not be shipped in the next 2-3 days I will cancel the order.
A: Dear customer, I\'m sorry to let you wait for so long time. We will shipped out them within 5 days, don\'t worry. hope your understand. Thank you.
angeliajonesbrown    Time: 2018-01-26 17:55
Q: would like to purchase order, where should I send my prescription to? is there a email
A: Dear customer, you don\'t need send your prescription to us. You just fill in the prescription form when you place the order.
KimberlyBlake    Time: 2018-01-26 12:54
Q: Hi! My Order still says: No Ship. What does this mean? Can you please tell me when my Order will be shipped? THANKS!
A: Dear customer, your glasses have not been shipped out. But your package will been shipped out next week. Don\'t worry.
KelseaBrooks    Time: 2018-01-26 12:05
Q: My order: 2171227133101 never made it to me. I just checked and it made it to my city but got sent back. I was never notified that it was ready for pickup at the post office. My previous order was for the same address and made it to me just fine. I'd like to get those glasses.
A: Dear customer, we have checked your order. Your package has been delivered now.
NakittaBrown    Time: 2018-01-26 09:03
Q: How do I scan or send picture of me prescription with my order. It's listed -1.00 SPH ADD -0.50 - 0.50 ×170 +1.00 +1.00 I'm not sure how to enter
A: Dear customer, you just fill in the prescription form when you place the order. If you can\'t read your prescription, please send the picture of your prescription to us by email(service@mail-wherelight.com)
judyquarles    Time: 2018-01-26 08:28
Q: Hello, I placed my order on January 16, 2018, and paid extra for shipping. Please help me find the problem with the order. Thanks
A: Dear customer, I\'m sorry to let you wait for so long time. We will finish your glasses and ship out them next week, don\'t worry.
JanPringle    Time: 2018-01-25 14:50
Q: I received my glasses and there is something wrong with one lens. I can't see clearly out of my right eye. I have several other glasses with the same script and there is no problem. Please advise. Thank you, Jan Pringle
A: Dear customer,we have checked your order. Your two glasses are different, please adapt to a period of time first. Thank you.
raquel    Time: 2018-01-25 12:23
Q: Hi, what are the differences between S, M & L. Any guidance so I can shop with these options in mind?
A: Dear customer, there are the classifications of the frames size.
TraceyIrvin    Time: 2018-01-25 11:29
Q: Good Afternoon, Another 9 days has gone by since my last request for info about my order which I have not received since January 4th.the shipping information shows no movement at all with the glasses. It states a label has been created and they are waiting for the product. WHAT IS GOING ON? I'm starting to believe your company is fraudulent. I will complain to the better business bureau and the attorney general if I don't get a sufficient answer
A: Dear customer, we have checked your order, and your package has arrived in USA now. You will get it soon, please be patient. Thank you.
VerissaCurran    Time: 2018-01-25 06:08
Q: I received a text about an issue with my order 81801201728574, I think the issue is with the Rx One of the pairs of glasses DOES have a different Rx and it is the reverse of the other 2 pairs. It is not an error :) Hopefully that helps! Thanks so much, Verissa Curran
A: Dear customer, we have checked your order. We confirm your RX on your order and we will finish your glasses as soon as possible
NouHer    Time: 2018-01-24 23:18
Q: I was wondering if I order the glasses are you guys be able to make the (Bridge MM size) smaller if the size shown on the chart is too big for me?
A: Dear customer, there are many small frames on our website.https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1
ColleenAdams    Time: 2018-01-24 19:05
Q: I am trying to look up my order. I can't find it??
A: Dear customer, we have checked your order, we found that you place the order by another account. Please check again on another account. Thank you.
Carol    Time: 2018-01-24 18:33
Q: Hi I need to know how to order no line bifocals
A: Dear customer, you need to choose \"Bifocal\" on \"Multifocal Lens\", then fill in the prescription from.
michele    Time: 2018-01-24 09:41
Q: HI I am trying to order some glasses. I went to a eye mart and got my pd from them. Now when I add to cart they want my thickness I do not know what they mean. All I want is some glasses that are Progressive and the lower lens is a 125 for reading. So How do I get them and the thickness thing???
A: Dear customer, if your prescription is strong, you can choose high index lens since the lenses will be thinner than that be processed with middle index lenses, if your prescription is not that strong, you can choose middle index lens if you like.
ValerieJonesturner    Time: 2018-01-24 08:39
Q: I just got my order and they are very blurry on me. I like the frame but I cant see out of them. trans number 56G70197VN975063Y item number 2180104110123. I noticed that ADD was missing +200 I also have another order in process transaction ID 6RK67087L0991530F item #2180104105248. Please advice how do I get this corrected
A: Dear customer, please send the picture of your prescription to our email(service@mail-wherelight.com), we will check it for you.
DebbieHickman    Time: 2018-01-24 08:25
Q: I sent an email & t hasn't been answered.
A: Dear customer, we have checked the email and can\'t find your email. Please send your question to our email(service@mail-wherelight.com)
Ladieedie    Time: 2018-01-24 06:04
Q: if my order is in transit to US as of 1/23/2018 how can my order make it to me within the allotted shipping days that i paid additional for? checking the tracking number this is what comes up Pre-Shipment January 17, 2018 at 11:58 pm Shipping Label Created, USPS Awaiting Item BROOKSHIRE, TX 77423 . SOMEONE NEEDS TO CONTACT ME VIA PHONE ASAP. ORDER NUMBER : 2180114071942
A: Dear customer, please allow 3 to 10 days for processing, in addition to shipping time. You package has arrived in USA. You will get it soon. please be patient.
PamelaReid    Time: 2018-01-23 13:55
Q: Are you Anne cat eye frames #7352 really 125mm in frame width? I ask because one photo I saw the frame width looked more like 140mm and not 125mmm.
A: Dear customer, the 125mm is the length of the lens, the frame width is 149mm. We have checked the size, thank you for your attention.
FondaDarby    Time: 2018-01-23 11:38
Q: Good Afternoon, I ordered glasses on 1/12/18. I have received tracking number 9400110200881638001705, however there is no information beyond 1/17/18. If you all could look into this matter. I would appreciate it. Thanks! Fonda Darby 312-852-4307 darbyfonda@hotmail.com
A: Dear customer,your package has been arrived in USA now. The logistics information will be updated soon. Please be patient. Thank you.
KimberlyBlake    Time: 2018-01-23 11:10
Q: Hi! Can you please tell me when my order will be shipped? THANKS!
A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will make your glass as soon as possible, don\'t worry.
MelissaHarris    Time: 2018-01-23 10:24
Q: Hi! I still haven’t received my glasses yet! They said they would be here Monday, I paid for the service.
A: Dear customer, we have checked your order, we find that your package has arrived at your SEMINOLE-ORLANDO FL DISTRIBUTION CENTER destination facility on January 23, 2018 at 9:03 am. Please contact the local post office to check your status of your package. Thank you.
LaToniaDavis    Time: 2018-01-23 09:50
Q: Good afternoon, I am just checking on my order that was made at the end of December and inquiring when will it be shipped?
A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will ship them out this week. Don\'t worry.
TIFFANYDOLPHY    Time: 2018-01-23 07:57
Q: can I get an update as the tracking number is wrong. 9400110200881635791531 Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available. Status Pre-Shipment January 16, 2018 at 1:41 am Shipping Label Created, USPS Awaiting Item BEAR, DE 19701
A: Dear customer,your package has been arrived in USA now. The logistics information will be updated soon. Please be patient. Thank you.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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