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Consulting Servive Center

Mona    Time: 2018-01-23 07:41
Q: I have not received any of my order. It has been almost a month since my purchase.
A: Dear customer, we have checked your order, your package has been shipped out on 8th/1/18. The free shipping will take 30-45 business days. Please be patient. Thank you.
LisaWolin    Time: 2018-01-22 12:12
Q: Is there a way to preview the glasses on a photo of yourself?
A: Dear customer, you can try on the glasses on our website. Please click the \"TRY ON\" on the product website, and upload your picture.
DanielMorris    Time: 2018-01-22 11:51
Q: Is it possible to exchange for a different prescription. I can not see out of these. I think I may have ordered them wrong. I wanted to have a pair that I could where all day but I cant see close. Thanks
A: Dear customer, we have checked your order, and your glasses have been shipped out. We do the glasses according to the RX which you fill in the prescription from, so we can\'t change the lens for you. Sorry.
erica    Time: 2018-01-22 11:09
Q: I just got order number in 218010108174523 and they are very very blurry on me. I love the glasses but cant use them, what do I do now, I have never ordered from here before, I also ordered a pair from zenni and just got those today as well (oddly enough) same prescription but can see...please advise... erica parsons
A: Dear customer, we have checked your order, and your prescription on this order is different from the one which is on another order. Please send your picture of your prescription to our email(service@mail-wherelight.com)
ThaniaSaintil    Time: 2018-01-22 10:25
Q: I'd like to pay for my frames/prescription using my Health Savings Account but it keeps getting denied. Is there another way you can charge to my HSA?
A: Dear customer, the issuing bank refuses to deal with the transaction, and please try to pay with Paypal. Thank you.
KarenTinning    Time: 2018-01-21 22:54
Q: hi can you get frame 92108-1 in normal glasses not sunglasses. thanks.
A: Dear customer, you can order 92108 with your prescription, then take a note to us that you need change 92108 to 92108-1.
AshleyCarcamo    Time: 2018-01-21 19:00
Q: how do I change the pricing to the Canadian dollar?
A: Dear customer,we are just in USD.
TraceyPerkins    Time: 2018-01-21 13:18
Q: I do I figure out my PD Sphere Cylinder Axis -50 -100 080 -100 -0.25 085
A: So, dear customer, what can I do for you?
Susan    Time: 2018-01-21 09:50
Q: Do you buy these without trying on the frames first? Or can you order and pay for frames and then send them back with your choice of frame(s)? And get a refund on the frames you do not want?
A: Dear customer, you can buy the frame only. We only accept a refund if the glasses have a quality problem.
Yecid    Time: 2018-01-20 19:26
Q: I entered my whole prescription for both eyes was filled completely but at the moment I was gonna pay I noticed my reading OD OS cilinder and other was not in the document. I can"t edit it How i do that?
A: Dear customer, we have checked your order, please send your whole RX to our email(service@mail-wherelight.com), we will change it for you.
BrookIhde    Time: 2018-01-20 17:48
Q: My order said that it has shipped, but USPS tracking says they never received the item. What’s going on?
A: Dear customer, your package has been arrived in USA, you will get it soon. Please be patient.
MayaAlarcon    Time: 2018-01-20 15:23
Q: Hello! It seems that I am having the same issue with a few other customers as far as my order saying it has been shipped, but the tracking # states it's been hanging out in Texas since 01.11.18. Can you please let me know what is happening with the shipping? I paid for faster shipping, as well. Thank you so much!
A: Dear customer, we have checked your order, your logistics information has been updated. Please check it again
michele    Time: 2018-01-20 13:56
Q: I am reading the comments I really like your glasses and am ready to order however I would like to speak with a person do you have a contact number
A: Dear customer, please click the website and fill your message, we will contact you soon. https://www.wherelight.com/contact.php
NicoleRusso    Time: 2018-01-20 10:15
Q: I purchased order # 81711262310464 during a 100% promotion deal you were offering. Your website stated I would be receiving a coupon code for in store credit in the same amount that my purchase was for ($72.80) but I still haven't received anything yet. Thank you very much!
A: Dear customer, do you receive a coupon which is on the postcard?
Lisa    Time: 2018-01-20 03:37
Q: Hi, I was wondering if you delivered your goods to the UK and if so, how much is postage and packaging? Many thanks
A: Dear customer,yes, we can ship to UK. Free shipping will take 30-45 business days. And express shipping($18.95) will take 3-10 business days.
Ashley    Time: 2018-01-19 12:44
Q: Do you offer an anti blue light type lense?
A: Dear customer, yes, you can choose \"Bluelight Protect\".
TYRONEBOOZE    Time: 2018-01-19 12:14
Q: I am again checking on the status of order number 2171229040115 I ordered 3 weeks ago. Is there any estimated time of arrival for my glasses yet?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes
AdrienneLucey    Time: 2018-01-19 08:29
Q: can I get lenses with prisms?
A: Dear customer, yes, you can.
TacieSterling    Time: 2018-01-19 05:49
Q: Hello, I received a text message stating that my shipping address was incorrect and they are not able to mail out my glasses. I cannot locate where the address is listed nor how to update it. Please advise. TSC
A: Dear customer, please send your correct address to our email(service@mail-wherelight.com), we will change address for you.
MoniqueRamirezWashington    Time: 2018-01-18 10:33
Q: Do you offer a digital view so I can see what the glasses would look like on me before I order them?
A: dear customer,you can see the frame in our website,thanks for your reply.
Juliehunt    Time: 2018-01-18 10:12
Q: What does prism mean?
A: Dear customer, please get your prescription from your eye doctor.
BonnieRobson    Time: 2018-01-18 07:14
Q: I ordered order#2180111093503 I paid for quick shipping, 1-2 weeks. I still have not received a confirmation or tracking number and when I check my order it says not paid, even though I put my card info in and submitted it. What is going on with my order?
A: dear customer,don\'t worry,you can try pay it with paypal or credit card,you can connect us if you have any problems.thanks for your reply.
BrendaDeLuco    Time: 2018-01-18 05:42
Q: 2180103064936 Order Number - I'm seeing, like everyone else, that it seems to say that it is in texas for many days, with no updates. When will I get my glasses -ordered them 3 weeks ago and paid for express shipping. Would never have ordered if I realized it would take this long.
A: dear customer,we shipped out on 15th/01/2018,your order time is not the shipping time,we need time to make it ,thanks for your understanding.
AnjeliquiaEllisRoche    Time: 2018-01-17 19:55
Q: I received an email saying I left the PD blank. How do I input that information so I can get my glasses? The PD I got after measuring was 63.5 mm Thank you, A. Ellis-Roche
A: dear customer,don\'t worry,we got it,thanks for your reply.
JericaAmica    Time: 2018-01-16 15:53
Q: I ordered my glasses on the first of January. I paid the extra money for faster shipping. I have yet to receive them. I’ve called the usps and the last place they have it tracked to was Texas. The informed me it left Texas eight days ago. I’m so worried about them. I was so excited. I’m kind of at a loss as to what I should do at this point.
A: Dear customer, I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, if not resolved within a week, we will give you some compensation. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.
PiscillaDeme    Time: 2018-01-16 13:48
Q: I will up date my Prescription before I send in my order. My prescription is two years old.
A: We will wait for your order :)
DeniseLee    Time: 2018-01-16 09:20
Q: Can the frames be ordered without having lenses put in?
A: Sure, you can choose the Frame Only.
JadaGolden    Time: 2018-01-16 07:45
Q: I have never received an answer about my shipment.
A: Dear customer, we checked for you, your glasses with progressive lenses, it’s need to be designed , just for you can feel comfortable to wear, don’t worry, we will send it as soon as possible.
Barbara    Time: 2018-01-16 07:40
Q: hello I am about to order glasses from your company. I need to know about the prescription. Should I just go to my Optometrist and ask for the one on file?
A: Yes, you can ask your optometrist.
TraceyIrvin    Time: 2018-01-16 06:53
Q: My order: 2180104135916, has been finished for 9 days now. It's been 12 days since my money was debited from my account. When will I receive my glasses? I want to order glasses for my mother, and more for myself, but I have not received my present order yet and still don't know if this company is legit.
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, they have been completed, we’ll send it to you soon, thank you for your understanding.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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