Consulting Servive Center

Danielle Chance Time: 2017-11-25 16:50

Q: Hello! Can someone please help me find a tracking # for my glasses? I played through PayPal and don't have an order # other than 81711220918478 & I think that is the item number.

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

AThomas Time: 2017-11-25 16:29

Q: Hello... Do you have any information that shows what size glasses fit? S, M, L. I noticed that the glasses have sizes, however, what does the size pertain to?

A: Dear customer, we would like to tell you that the there are details of the measurements of each frame to the right of the frame picture, if you still have questions, please feel free to email to us.

Lana Time: 2017-11-25 10:02

Q: Please add more attractive frames for wide set, or large frames. All of the excellent frames are in smaller sizes. Very disappointing.

A: Dear customer, we will try our best to get large frames and you can pay attention to our website when you have time.

Sarah graehling Time: 2017-11-25 01:39

Q: I forgot my paasword to. My acount& its. Not letting me redo it

A: Dear customer, we can reset the password for you, if you like, please email us so that we can reset it and email the new password to you.

April Davis Time: 2017-11-25 00:57

Q: It says my phone number is not correct and it is So it won't let me order

A: Dear customer, you can take a screenshot of the page and email to service@mail-wherelight.com so that we can check it for you first.

Mandy Wendel Time: 2017-11-24 19:47

Q: How do I sign out

A: Dear customer, you can simply click \"quit\" on the top of our website.

Natalie Time: 2017-11-24 15:00

Q: Hi there, I don't have a pupillary distance value on my prescription. Can I still purchase glasses without it?

A: dear customer,you should tell us the PD,thanks .

SarahCooper Time: 2017-11-24 11:15

Q: Hello. I have just placed an order but forgot to add photochromic tint lenses. My order number is 2171124110736. Please can I add this and pay for the extra? Thank you

A: Dear customer, you can add it to your order and we will also send you an email about the details, please check it.

Penny Orchard Time: 2017-11-24 06:14

Q: Still... enter MENS.....only seeing womens. I need LARGE MENS GLASSES SUNGLASSES.....HAVE A different LINK FOR ME????

A: Dear customer, we have made changes to it and we will also send you an email about the details, please check it.

Kelly GLoeb Time: 2017-11-23 18:22

Q: How do I get and use the Black Friday store credit? I placed an order on 11/22. Thanks!

A: Dear customer, we would like to tell you that the store credit will be shipped out with your glasses.

Robin Time: 2017-11-23 16:35

Q: Do you sell reader's can't seem to find them?

A: Dear customer, if you want OTC reading glasses, you can simply put the magnification to Sph value, for example, if it is +250, you can enter Sph as +2.50 and please enter your correct PD value too.

MoniqueWrolson Time: 2017-11-23 09:57

Q: I? would like to order some more pairs of glasses but have misplac d my prescription How am I? able to retrieve it from you guys and order a couple more pairs of glasses?

A: Dear customer, we have sent it to your email address, please check it.

Courtney Time: 2017-11-22 19:22

Q: i would like to use my coupon it says its already been used but i haven't actually used it yet.

A: Dear customer, we have checked and find that you used this coupon in your cancelled order.

ConniFox Time: 2017-11-22 18:08

Q: I am seriously thinking of ordering the Yale BJ0933 in red, but I'm not sure of the size. Under size: the small face is highlighted but the #s indicates 53 19 138. Beneath "details" it indicates the frame width as 125. Is the width 125 or 138? Thank you in advance.

A: Dear customer, we would like to tell you that frame 53 is lens width, 19 is bridge and 138 is the temple length, if you still have questions, please feel free to contact us.

TammyHoward Time: 2017-11-22 15:35

Q: Hello,how do I find my tracking number to track my glasses.

A: Dear customer, your tracking number is #LS162279265CN.

Kelli Time: 2017-11-22 15:07

Q: Do you have a "try on" option to upload a photo of yourself, to see how a frame will look on your face? I'm a bit skeptical about buying glasses when have no idea how they will flatter my face shape and type.

A: Dear customer, we have to tell you that not all our frames have this option, you can tell us the frame number you prefer and we can try to add it.

CindyZimmerly Time: 2017-11-22 12:45

Q: Is multifocal the same as bifocal?

A: Dear customer, our multifocal lenses include progressive, free form and bifocal, you can choose any you prefer.

AmberTherio Time: 2017-11-22 07:37

Q: I'd like to order the frames I've previously ordered. I cannot find them or their number.

A: Dear customer, i have checked for you. The item number is BJ0920, and it will be not restocked.We\'ve got a lot of new glasses right now, you can choose a new one.

KadhiyaAl Habsi Time: 2017-11-21 04:52

Q: Hello, I want to order SECG glasses frame for my son, 8 years old), also I want to make lenses along with the frame. His measurment is Rt SPH +3.5, Lt SPH +4.0. Is this measurement can be made by free as offered? Thanks

A: We would like to tell you that you can go to our website to place a sample order without paying for it, then you will see the total price.

Penny Time: 2017-11-20 16:25

Q: I CANNOT GET ANY MENS GLASSES TO APPEAR ON SCREEN!!!

A: We have tried and it can work, you are advised to try again with another browser and if you still have problems, please feel free to contact us.

Mary adams Time: 2017-11-20 05:21

Q: I would love to order glasses from you but I can’t figure out how to do all those measurements. Any suggestions?

A: https://www.wherelight.com/ dear customer,this is our website,thanks

YoandraGarcia Time: 2017-11-18 13:59

Q: How can I change/modify my order?

A: dear customer,can you tell us how to change?thanks

EstherHillyer Time: 2017-11-18 08:19

Q: Trying to find out if my order went through. # 2171116173810 Nov 17

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

Jill Time: 2017-11-18 06:45

Q: Do you make readers?

A: yes,we have.thanks.

ArleneNieves Time: 2017-11-18 05:37

Q: Good morning!! When are you going to have back the #1053??

A: dear customer,we have now.thanks.

Shauna GWilliams Time: 2017-11-14 19:20

Q: How do I cancel an order that I already placed for a different pair of glasses

A: dear customer,you can tell us which one do you need cancel?hope your reply

Darlene Time: 2017-11-14 00:37

Q: It will not let me use PayPal as a method of payment. I even tried to enter a credit card but it told me to finish through PayPal. When I attempt to use PayPal it says PayPal is down. Please help me. Thanks

A: you can take a screenshot of the payment page to show us the problem or you can ask a friend for help to pay for the order if you like.

Lynne Roark Time: 2017-11-12 17:23

Q: I cannot add the glasses I would like to purchase into the shopping cart!

A: dear customer,you can buy if you can choose,otherwise not,thanks for your reply.

francescadangelo Time: 2017-11-10 11:10

Q: i have a PD 64 and a PD N 61 why won't it let me put that in? it only goes up to 40?

A: PD 64 is your distance PD and 61 is your reading PD, you need to enter one of them as single PD

Helen James Time: 2017-11-08 17:51

Q: How long to process my order? and please call or text me when I will get my order in the mail

A: Dear customer, your glasses need to design, just for your comfortable wear ,don’t worry, we will sent it as soon as possible when we finshed. Best wishes

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