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Guadalupe Mendez Time: 2025-09-20 08:14

Q: Hello! I would like to make a return on my recent order please.

A: Dear Guadalupe Mendez, We are sorry to hear that, would you please tell us the reason why you want to return first ?

Debbie Orban Time: 2025-09-20 07:48

Q: I received my order and one pair is defective they have a circle in the middle of the left eye that is etched In I tried cleaning but it doesn’t come off.

A: Dear Debbie Orban, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cynthia Conley Time: 2025-09-20 07:14

Q: Hello, I am very unsatisfied with the glasses I purchased and received this week from you. They are not what I anticipated. How do I go about sending them back for a refund or exchange?

A: Dear Cynthia Conley, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Oliver Tiara Time: 2025-09-20 06:16

Q: I still have not gotten my glasses, please help.

A: Dear Tiara Oliver, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on September 21, 2025 at 3:21 pm. The item is currently in transit to the destination. You will receive it soon.

Bridgitte Roberts Time: 2025-09-20 01:49

Q: ? Also do you have a provider number (8digits) What is your business name and postcode - I need this for my health insurance claim

A: Dear customer, We would like to tell you that we\'ve sent you the receipt via email.

Dominique King Time: 2025-09-19 22:05

Q: My apologies on the last message, you did send Lenora.

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

Dominique King Time: 2025-09-19 22:05

Q: My apologies on the last message, you did send Lenora.

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

Dominique King Time: 2025-09-19 21:47

Q: Hi WhereLights I am reaching to find out. I have not received Lenora clear, order number 80825151448332. I thought I would have received them by now. I did receive the others but not this one

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

Lori Padden Time: 2025-09-19 19:12

Q: I want to save my cart until I get my credit union straightened out.

A: Dear Lori Padden, We are sorry to tell you that we can not keep the glasses in your shopping cart.

Vanz Essa Time: 2025-09-19 14:52

Q: It says my glasses have been but when i check the usps status I only see that a label was created. I bought another pair of glasses from Zeelool the same day and with the same shipping option they arrived even earlier. Will i get an update on my glasses?

A: Dear Vanz Essa, We are sorry to tell you that different types of lenses have different production time. And would you please tell us your order number first so that we can check it for you ?

Alicia Dale Time: 2025-09-19 06:37

Q: 80925190515293 is order number please cancel and refund

A: Dear Alicia A Dale, We are sorry to hear that,would you please tell us the reason why you want to cancel your order first ?

Miriam Teriipaia Time: 2025-09-18 21:02

Q: Hi!! I really love your frames and want to get lenses but my pupillary distance number is lower than the ones listed from what I can choose from. Does that mean I don’t qualify to purchase what you have due to the selective options?

A: Dear Miriam Teriipaia, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Vélez Vázquez Leilany Time: 2025-09-18 20:00

Q: Hello, I recently placed an order for eyeglasses, but receiveda USPS update stating that my package was returned to the sender on September 18, 2025 at 2:11 pm in Bayamón, PR 00959, due to an "incomplete address." This is very confusing for me because the address used has not changed, and it is the same address have used for other orders without any problems. The information on my order was entered correctly, so do not understand why USPS marked it as incomplete this time. Could you please let me know what solution can be provided for my order?

A: Dear Leilany, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Urbanización Villa Contessa, Calle Castilla F13,Bayamon,PR,00956,US When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Portillo Alejandra Time: 2025-09-18 18:26

Q: Hello, Place an order and pay twice, Can you cancel an order please and make the return? I'll be on the lookout Thank you.

A: Dear Aleja Portillo, Would you please tell us which order you want to cancel ?

AMY GLUSING Time: 2025-09-18 16:16

Q: I just received my two pairs of glasses and the lenses are very very wrong. I would to fix this.

A: Dear AMY GLUSING, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ana Monge Time: 2025-09-18 15:46

Q: Hi Sales Team, I just bought 2 glasses Order# 80925181506393. This is my first order but I did not received the 30% coupon. Can you please help me getting the discount in the order?

A: Dear Ana Monge, Please don\'t worry, would you please tell us promo code first ?

Tawny Drosera Time: 2025-09-18 14:41

Q: Hello! My order (order # 20925101159392) shows the shipped status on my account and I received a tracking number, but the status with USPS has been showing as pre-shipment since the 12th. When can I expect my order to actually ship? Any updates would be appreciated. Thank you.

A: Dear Tawny Drosera, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Yolanda Donald Time: 2025-09-18 10:05

Q: How to refer a friend

A: Dear Yolanda Donald, We are sorry to tell you that we don\'t have this program now.

Cassandra Robinson Time: 2025-09-18 08:45

Q: I sent an email last month sometime about a pair frames I purchased from you all and never received any correspondence. I ordered the glasses through my granddaughter's email moorebraelyn02@icloud.com.The blue frame had minor damage and I took a picture and sent it in. This morning I go to put on the pink frames and the handle breaks off of it. I'm highly upset. Please call me at 716-579-5500. I am a frequent customer. Thank you

A: Dear Cassandra Robinson, We are sorry to hear that, but we\'ve replied your previous email, but we don\'t receive your reply, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenny Sutherland Time: 2025-09-18 08:02

Q: Order: 80424091150302 The black frame sunglasses I purchased, the frames have broken again. Would I be able to buy a replacement frame only? If so what would the cost for that be?

A: Dear Jenny Sutherland, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jennifer Baum Time: 2025-09-18 07:49

Q: I would like to return one of the glasses I just received as I do not like them. How do I process a return/exchange for a different pair?

A: Dear Jennifer Baum, We are sorry to hear that,but would you please tell us which pair you don\'t like first?

Kendra Kling Time: 2025-09-18 07:27

Q: I received 3 pairs of glasses. 2 pair are correct. The other has wrong prescription. Can you help in any way?

A: Dear Kendra Kling, We are sorry to hear that, but would you please tell us which pair has problems ?

Chelsea Carter Time: 2025-09-18 07:26

Q: I placed an order on 9/4. I got an email that said it shipped on 9/11, but when I track my order, it still says “pre-shipment - Shipping Label Created, USPS awaiting item.” Is something wrong? Why hasn’t it actually shipped yet?

A: Dear Chelsea Carter, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Luis Santiago Time: 2025-09-18 06:14

Q: I will like a buy a pair with you but I am worry about Trump's tariff. Will there be an additional charge to the post office?

A: Dear Luis Santiago, We would like to tell you that you don\'t need to pay tariff temporarily. We will undertake this part. But the shipping time will be longer than before.

terryroniballard Time: 2025-09-18 04:17

Q: I can’t add my promo code

A: Dear customer, We are sorry to hear that, but would you please tell us which promo code you want to use first ?

lmbranch7 Time: 2025-09-17 15:45

Q: I need to return my glasses the prescription is incorrect these are way too strong.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

asetformula666 Time: 2025-09-17 12:30

Q: Yes I can accept that 30$ cash coupon code and also can I use it toward my new order and also I'm applying the buy 1 get 1 Free code BOGO to my order need answer asap.

A: Dear customer, We are sorry to tell you that These coupons and other promo code can not be used in one order at the same time. Do you still want $30 coupon ?

purplengreenjellybeans Time: 2025-09-17 10:59

Q: Order number 20925021906304. I placed this order on 9/2/25. I check the shipping status daily but, USPS shows it only created a shipping label, has not received the package yet. Why is this taking so long?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Curry Debbie Time: 2025-09-17 09:15

Q: Order #20925011218087 one pair is bent frame I want to return

A: Dear Curry Debbie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ineabelldelarosa30 Time: 2025-09-17 03:20

Q: Buenos días. El 9 de septiembre hice una orden. Al día de hoy no le dice o no tengo costo el status de mi orden. Tampoco me dicen cuál es la fecha de llegada aproximada

A: Dear customer, We are sorry for the delay, we will ship your order out next week.

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