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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Melissa Mikkonen    Time: 2023-01-04 11:56
Q: I would like to purchase glasses with blue blocking but I don't have a prescription. Is a prescription needed?
A: Dear Melissa Mikkonen,sorry, do you wear prescription glasses ?
Lio    Time: 2023-01-04 11:55
Q: May I have an update on my order? Is been the same status for a few weeks.
A: Dear Lina Smith, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
Veru    Time: 2023-01-03 21:09
Q: Hello, I would like to know if you have an estimate delivery date for my order? Thank you!!
A: Dear Veru, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 3, 2023 at 11:11 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903170119717820106844
LaurenHussar    Time: 2023-01-03 14:33
Q: It says my order has shipped but the tracking link does not. How do I know when it will deliver?
A: Dear Lauren Hussar, We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 11-18 business days.
GetrudeSibanda    Time: 2023-01-03 01:01
Q: Hayley and lola
A: Dear Getrude Sibanda, do you log in your account before you add the glasses in your wishlist ?
GetrudeSibanda    Time: 2023-01-03 00:17
Q: Am trying to add the order which is on my wishlist but.am not winning
A: Dear Getrude Sibanda, would you please tell us which frame you want to order ?
GetrudeSibanda    Time: 2023-01-03 00:13
Q: Gooday
A: Dear Getrude Sibanda, what can we do for you ?
AmberMatheny    Time: 2023-01-02 16:47
Q: It gave me a coupon code for 60% off frames 30% off lenses but there is nowhere to put a code and I'm ready to check out
A: Dear Amber Matheny, we would like to tell you that you can fill the code in the shopping bag and click\"use\".
AngelaSnyder    Time: 2023-01-02 07:17
Q: Hello May I kindly ask When are you going to ship out my glasses. They have been with a created label for USPS awaiting them since the 29th of December. I would kindly appreciate an update. Thank you so much. I am super excited for my new glasses. Happy New Year
A: Dear Angela Snyder,We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 12-21 business days.
HeatherGable    Time: 2023-01-02 05:27
Q: Regarding order 82212180923123. I was sent a message December 27 saying the order had been shipped. The shipping service does not show that it has received the items to ship. I understand with the holidays getting the item to them to be shipped may be slow. Do you know when this is really going to be shipped?
A: Dear Heather Gable, We would like to tell you that we have shipped your order out. It is in transit to the US. When it arrives in the US, the tracking information will be updated soon. And the shipping time is 11-18 business days.
Leslie     Time: 2023-01-01 20:40
Q: Why does your dual PD stop at 3.1, mine is 3.0.
A: Dear Leslie, would you please tell us which frame you want to order ?
Melquisha croker    Time: 2023-01-01 19:42
Q: The glasses I’m trying to get are nanci an Irma are they In stock .????
A: Dear Melquisha,those are the links of the frames: https://www.wherelight.com/wl/GetInfo-3105.html?c=grey https://www.wherelight.com/wl/GetInfo-2191.html?c=other
Constance Brueck     Time: 2023-01-01 12:19
Q: My order was processed on December 20. My order #82212200648023. I have not got any update on the shipment and delivery of my item I paid in full. Can you please give me updates. Thank you for your time! I m excited about getting them????
A: Dear Constance Brueck,Sorry, we have checked the order#82212200938567 and we are sorry to tell you that the frame#Starry is a discounted frame. So we can not apply other discount to your order. Do you still want this order ?
Melquisha Croker    Time: 2023-01-01 07:15
Q: Why is it that every pair of glasses I try to order are low in stock ? Why not just put it on the website of what is low in stock
A: Dear Melquisha Croker, sorry for this,would you please tell us which frame you want to order ?
Denise    Time: 2022-12-31 06:39
Q: Is there am option for transition lens
A: Dear Denise, we would like to tell you that you can choose photochromic tint in the lens tint.
AnnaStevens    Time: 2022-12-30 18:16
Q: I need help finding a pair of glasses on your new years ad
A: Dear Anna Stevens, would you please send us the screenshot of the frame ?
Constance Brueck     Time: 2022-12-30 12:23
Q: Yes I was just wondering when my order will be shipped to me. How soon after that will I receive them . Can’t wait. Order on December 20 at about 4 00. Thank you for your time????
A: Dear Constance Brueck,Sorry, we have checked the order#82212200938567 and we are sorry to tell you that the frame#Starry is a discounted frame. So we can not apply other discount to your order. Do you still want this order ?
Sharon Morgan    Time: 2022-12-30 08:02
Q: Order 2 pair of glasses on 12/18 /22 can u tell me we how much longer for delivery thank you
A: Dear Sharon Morgan, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:34 pm on December 30, 2022 in CHICAGO, IL 60615. Do you check your mailbox ?
Cathi Watson     Time: 2022-12-30 05:27
Q: I placed and paid for an order. I tried to check on it but the website states that I didn't have an order. Please assist. Order number 82212271039407.
A: Dear Cathi Watson, the correct email address is ClassyCatCreations@outlook.com. We would like to tell you that you can log in the email account: Cathi Watson to check your order#82212271039407.
Racquel Rowe     Time: 2022-12-29 09:33
Q: Why am I unable to get my package after three weeks of order or a reply from email
A: Dear Racquel Rowe, We sent many emails and sms to you. But you don\'t reply us. We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
gwen    Time: 2022-12-26 08:08
Q: are all of your glasses large? i see menay pairs that i like but i need a medium frame
A: Dear Gwen, We would like to tell you that you can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?&size=2&l=M(130-139mm)
Janice    Time: 2022-12-18 13:36
Q: I was not provided a PD by my doctor. How do I find it?
A: Dear Janice, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Chaille Perkins     Time: 2022-12-18 13:27
Q: When will my order be shipped out?
A: Dear Chaille Perkins, we would like to tell you that we will ship your order out this week.
Shark    Time: 2022-12-17 09:50
Q: Does wherelight take Humana
A: Dear Shark, sorry, we don\'t take Humana.
Margaret Won    Time: 2022-12-15 15:05
Q: I wear tri focsl lenses and don't know how to order
A: Dear Margaret Won, we are sorry to tell you that we don\'t make trifocial lenses.
Dianne    Time: 2022-12-15 12:49
Q: Why are all of your glasses Large and we don't have the option to pick the small size. My face is small and your glasses in large would look rediculous on my face. I want to order but can't. I have been caught out on ordering oversized glasses online before. I looked like a bug eye not in a good way and can't wear the glasses outside of my home. Lucky my husband has a sense of humour!
A: Dear Dianne,we are sorry for the inconvenience brought to you. You can check the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1&l=S(120-129mm)
Margaret Won     Time: 2022-12-14 16:27
Q: I wear yri focals and don't know how to order
A: Dear Margaret Won, do you mean that you want tri-focal lenses?
EmilyCastilleja    Time: 2022-12-12 23:09
Q: And yet to receive my glasses and tracking says it's going everywhere but or it's going to me
A: Dear Emily Castilleja, please don\'t worry. Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.
Barbara Orchard    Time: 2022-12-12 20:53
Q: Do they have any glass in them or nothing. What is correct name of website please
A: Dear Barbara Orchard, we would like to tell you that we can make prescription glasses and our website\'s name is wherelight.
ClairBerry    Time: 2022-12-11 19:02
Q: I'm trying to order +2.50 readers but having trouble figuring out how to do this on your site. Can you please assist? Thank you, Clair
A: Dear Clair Berry, We would like to tell you that you can choose single vision reading lenses and fill the strength+2.50 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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