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carmen.n.roland Time: 2025-08-25 18:43

Q: I need to change my ship to address on the order I just placed

A: Dear Carmen, We are sorry to hear that, would you please tell us your correct address and your order number so that we can correct it for you ?

ahhhneedaname Time: 2025-08-25 16:09

Q: I would like to add an additional pair to my order 80825251548231.

A: Dear Mary Purkett, Would you please tell us which pair you want to add ?

Victoria Caudillo Time: 2025-08-25 14:43

Q: Help! I need to correct the address on the order 20825251436454 I just placed. Please ship to 95-252 Waipo'o Street Mililani HI 96789. Please confirm they will be sent to the HI address, Thanks!

A: Dear Victoria Caudillo, We would like to tell you that we have correct it for you

Polly Snyder Time: 2025-08-25 14:29

Q: It looks like my order went to Arlington and not Burlington. Can someone send please call me 562.756.6578. Polly

A: Dear Polly Snyder, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? We have sent the address you filled in the order via email. If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Jenny Flores Time: 2025-08-25 14:23

Q: Hello good afternoon! I made a mistake with my lens selection I wanted the Dotty and put the polka pop I would like to know if I can change them since they are too small for me and I wanted them black what should I do thank you

A: Dear Jenny Flores, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $28.35 coupon which is the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Taylor Time: 2025-08-25 13:08

Q: Hi!! I was wondering if there are some frames that don’t support prescription. I am super fascinated by the Keith frames but when I go to pick the prescription type it just says frames only. In one of the reviews it says someone had them as sunglasses but there’s no option to change anything for me

A: Dear Taylor, We are sorry to tell you that we can\'t make this frame#Keith with prescription lenses, so you can choose \"frame only\". Sorry for this.

Taylor Ivanoff Time: 2025-08-25 11:47

Q: Hi!! I’m trying to add my prescription to the Keith glasses but it only lets me choose “frames only” am I not able to add my prescription to these specific glasses?

A: Dear Taylor, We are sorry to tell you that we can\'t make this frame#Keith with prescription lenses, so you can choose \"frame only\". Sorry for this.

Maria Gema Teran Time: 2025-08-25 11:33

Q: just received order Order #20825021139538, untfortunately VogueBox ( LJD58097) prescription is not correct, the bifocles for far is correct but for close is really bad specially on the left eye, get dizzy just putting them on, very disappointed since i have bought so many and did not have this problem, I hope the next order that's left to come are correct.

A: Dear Maria Gema Teran, We are sorry to hear that, but would you please tell us whether other pair is good ?

tinalatta Time: 2025-08-25 05:50

Q: I HAVENT RECIEVED MY ORDER YET

A: Dear Quintina, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300130972

Jodi Firat Time: 2025-08-25 03:47

Q: Order# 20825120358256 Can you please advise if this order is ready. I notice processing is complete .Do you know when I may receive this order? Thank you

A: Dear Jodi Firat, We would like to tell you that we will ship your order out this week.

mydogFreya420 Theresa Time: 2025-08-24 16:27

Q: i am unable to change my name and nickname and email in my account. i go into edit and it wont let me .

A: Dear Theresa, We are sorry to hear that, please tell us your name, nickname and email, then we will change them for you.

tinalatta Time: 2025-08-24 15:06

Q: I haven't received my order yet!!

A: Dear Quintina, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300130972

Sosanna Folz Time: 2025-08-24 11:35

Q: I reset my password to the default, but I can't find where to change it to secure my account.

A: Dear Sosanna Folz, We have reset the password for you and have sent new password to your email address.

Linda Dambreville Time: 2025-08-24 10:47

Q: I have and order in unpaid and I would like to include it with the items that are currently in my cart.

A: Dear Linda Dambreville, Would you please tell us order number and send us photo of the glasses you want to add ?

Kathleen McClure Time: 2025-08-24 09:48

Q: I want to order progressive sunglasses with polarized lenses, but I only see tinted options. Are polarized lenses not available on progressive lenses?

A: Dear Kathleen McClure, We are sorry to tell you that we don\'t make progressive sunglasses with polarized lenses. So you can not find it. But we can make single vision lenses with polarized tint.

Joycehairy533 Time: 2025-08-23 20:29

Q: I've sent several emails and you still haven't answered, could you please let me know you received my prescription. Thank you, Joyce Miller

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

Sonya Sikes Time: 2025-08-23 19:11

Q: My glasses are being sent to the incorrect address I need to change shipping info.

A: Dear Sonya Sikes, We would like to tell you that we have correct it for you

jswearman5 Time: 2025-08-23 17:10

Q: Glasses received are not the correct prescription. Causing dizziness and nausea feeling. Sent email to service@mdil-wherelight.com Not sure order number for glasses. Is it 20825081311306XX on box? Pictures were sent per request via email

A: Dear Jean Swearman, We are sorry to hear that, but would you please tell us whether correct PD value is 70 ?

Omayra Perez Time: 2025-08-23 13:47

Q: Good afternoon! I'd like to let you know that my mother can't see anything with her glasses. Do I want to return them, or how can you help me? 80825021057482

A: Dear Omayra Perez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair has problem ?

Adora Newsome Time: 2025-08-23 13:14

Q: I have already received my order but I need to return one pair of glasses. On the order screen, there is no refund option. And I think it is because it doesn’t show as “delivered”, only as “shipped”. But I did receive both pairs of glasses. I only need to return the pink glasses from order number 80825051936441

A: Dear Adora Newsome, We are sorry to hear that, would you please tell us the reason why you want to return first ?

Lott Lauren Time: 2025-08-23 10:24

Q: The glasses are very cute and the prescription seems good, however one pair (Evie) has some sort of spidering feathery pattern on the lenses. It is not a smudge, it has texture. I suspect it may be the UV film shrinking up. Can this be helped or replaced?

A: Dear Lott Lauren, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Dani Lea Time: 2025-08-23 07:55

Q: Hello! I placed an order yesterday (order #20825221619323) and the purple qara glasses have the wrong prescription selected. I would like them to have the same prescription as the Bunny glasses in that same order. Thank you so much for your help! Kindly, Sheridan

A: Dear Dani Lea, We would like to tell you that we have correct it for you

Joycehairy533 Time: 2025-08-23 06:35

Q: I received your email for my prescription, but I haven't heard if you received it or not, please let me know, it's been almost two weeks. Thank you, Joyce Miller

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

hernandez julio Time: 2025-08-22 18:36

Q: I live in houston and my glasses are being delivered in north carolina for i dont know what reason??

A: Dear Hernandez Julio, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:04 pm on August 25, 2025 in HOUSTON, TX 77061 Do you receive it now ?

Emily Davis Time: 2025-08-22 12:45

Q: Hi. I tried to redeem a pair of glasses in the points mall but when I clicked redeem it said they were sold out so I could not order them but it still took my points away. How do I get my points back?

A: Dear Emily Davis, We would like to tell you that we have returned points to your account.

Yasmin Lopez Time: 2025-08-22 12:12

Q: Tengo casi 3 semanas que ordené mis lentes y aún no llegan.

A: Dear Yasmin Lopez, We need to confirm the prescription with you since your prism value . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you still don\'t reply us, if you can receive this email, please contact with us as soon as possible.

Aubrie Hiskey Time: 2025-08-22 11:53

Q: Hello, I need to change the address my glasses are going to.

A: Dear Aubrie Hiskey, Would you please tell us your correct address so that we can correct it for you ?

perinkalawson Time: 2025-08-22 11:46

Q: I am trying to purchase sunglasses but I cannot figure how to indicate that I want the tint of the sunglasses to be.

A: Dear customer, We would like to tell you that you can choose single vision lenses first, then you will find polarized lenses.

perinkalawson Time: 2025-08-22 11:44

Q: How do I know if I am buying sunglasses

A: Dear customer, We would like to tell you that you can choose single vision lenses first, then you will find polarized lenses.

Suzan Scal Time: 2025-08-22 11:33

Q: I have been a customer but my computer crashed and I can not get into my account. I need to find my PD on my last orders

A: Dear Suzan Scal, We would like to tell you that your PD value is 60.5, and we find you\'ve placed a new order, we would like to tell you PD value you filled in new order is correct.

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