Buy Prescription Glasses Online at Affordable Prices

white_erin_20 Time: 2025-09-01 15:04

Q: My order says that it has been delivered when I track it through DHL. However, I did not receive it. Delivery date shows August 20, and I was home all day.

A: Dear Erin White, We have checked the tracking information and it shows that the package has been delivered to your community mailbox, parcel locker or apt./condo mailbox. Do you check mailbox ?

Brenda Rodriguez Time: 2025-08-31 20:14

Q: Need to return some eyeglasses the lens not correct

A: Dear Brenda Rodriguez, We are sorry to hear that, but would you please tell us which pair has problems ?

pierce laurel Time: 2025-08-31 18:21

Q: I was wondering if I could change the tint color on glasses from fushia to black

A: Dear Pierce Laurel, We would like to tell you that we have changed fushia to Phantom Black Tint. You can check the picture below.

Joshua Barnes Time: 2025-08-31 16:27

Q: My glasses were smudged or scratches in the middle...I tried cleaning but its in the glass. I can't see out of them as it in direct view..

A: Dear Joshua Barnes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Autumn Fowler Time: 2025-08-30 23:47

Q: I attempted to upload my prescription but your site doesn't seem to allow me to put in my PD, which is 56. Why is this?

A: Dear Autumn Fowler, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=56

Tori Wheeler Time: 2025-08-30 16:35

Q: I ordered and paid for transposition glasses and they barely tint in the direct sun

A: Dear Tori Wheeler, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Arleen Ramos Time: 2025-08-30 15:55

Q: Hello, i received my recent order and im so happy with them but one of the glasses aren’t correct. Glasses named James NO(2246) was supposed to be Photochromic brown and it doesn’t show that. It’s just a plan pair of glasses

A: Dear Arleen Ramos, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

jennifer wilmoth Time: 2025-08-30 10:15

Q: Hello, I love my new frames, however I don't think the prescription is quite right. I waited a week to get used to them and then tried my old ones on and I could see better out of my old ones than my new ones! Such a shame, so right now I am using my old ones. I need to get correct lenses in the pair I chose and purchased from where light. can you tell me what to do? Jennifer Wilmoth

A: Dear Jennifer Wilmoth, We are sorry to hear that, but would you please tell us whether it is a new prescription ?

kyranbell Time: 2025-08-30 09:35

Q: I ordered two pair and one of them is not the correct prescription l want to exchange for the same ones but correct prescription

A: Dear Kyra Bell, We are sorry to hear that,would you please tell us whether other pair is good ?

Brenda Rodriguez Time: 2025-08-30 07:36

Q: Not satisfied with the glasses the lenses make my vision blurry

A: Dear Brenda Rodriguez, We are sorry to hear that, but would you please tell us which pair has problems ?

kim1964berly Time: 2025-08-30 06:43

Q: I ordered and received 4 pairs of glasses. I love them , but when I put them on it makes me see double vision. What do I do?

A: Dear Kimberly Landgraff, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ogilvie Kelley Time: 2025-08-30 06:03

Q: Hello - I ordered glasses for my 4 year old daughter and it appears the temples on the glasses are adjustable but I am not sure how to adjust them. Is there a video or instructions on how to do this?

A: Dear Ogilvie Kelley, We would like to tell you that you can check this video: https://www.youtube.com/watch?app=desktop&v=S_k1l-zGd1Q

Erin Martin Time: 2025-08-29 21:20

Q: The glasses have the wrong prescription I want to refund sorry

A: Dear Erin Martin, We are sorry to hear that, please don\'t worry, we can remake the glasses for you, but would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerrie Dawkins Time: 2025-08-29 21:13

Q: Good evening. Can you please update my email address, since I can not edit it under my profile (greyed out)? My new email address is: k.dawkins.onu@gmail.com . It is no longer k-dawkins@onu.edu . Thank you.

A: Dear Kerrie Dawkins, Ok, we have corrected it for you.

Stephanie Thompson Time: 2025-08-29 13:48

Q: Hi. I just received my recent order. The prescription and tint color are perfect. The only dislike is the fit of the frame. I would like to exchange my glasses. I found a frame that's the same price. The measurements are similar to another pair of glasses I own and I think it would fit my face better. Is it possible for me to return my order and exchange them?

A: Dear Stephanie Thompson, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Fran Time: 2025-08-29 13:29

Q: I’ve been a customer for years with approx 15 pairs of glasses….

A: Dear Fran Jennings, We would like to tell you that you can put the screw of new frame on your old frame. Would you please tell us whether you can accept replacement frame with non-prescription ?

Fran Time: 2025-08-29 13:28

Q: I ordered glasses that I got 2 days ago…..they arrived with a screw missing…..they said they could send me another pair of frames but no lens….how does that help me ?

A: Dear Fran Jennings, We would like to tell you that you can put the screw of new frame on your old frame. Would you please tell us whether you can accept replacement frame with non-prescription ?

Michelle Duran Time: 2025-08-29 10:32

Q: Hello, I just sent an email stating that my glasses had an incorrect PD but I forgot to include the following information: The order number is 80725210905063 and the pair of glasses with the wrong PD is the Tina style. My PD is 61 but when I measured the distance on my glasses it is shorter than 61. My sunglasses have the correct PD but my Tina ones do not. It is within thirty days since I received my glasses. Please let me know if I need to send my glasses back. Thank you.

A: Dear Michelle Duran, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Michelle Duran Time: 2025-08-29 10:18

Q: Hello, I have been having some problems focusing with my new glasses so I measured the PD and it appears that it is not the correct distance. My PD is 61 but when I measured and marked it on the new pair of glasses it is a shorter distance. Do I need to send back my glasses so the lenses can be replaced or are you able to send me a new pair with the correct PD? Please advise. Thank you!

A: Dear Michelle Duran, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Dawn Raught Time: 2025-08-29 09:42

Q: I would like to order the Raeleigh glasses in red but they are sold out. Will these frames be restocked?

A: Dear Dawn Raught, We are sorry to tell you that it will not come back in stock.

tyarawilson1989 Time: 2025-08-29 09:26

Q: 80825251832512 This order was cancelled after it was purchased for it was not supposed to be canceled. I still want those glasses. Please make this right

A: Dear Tyara Wilson, We would like to tell you that you can pay for it now.

April Love Time: 2025-08-29 07:54

Q: I ordered a pair of glasses on august 13th. I paid for express shipping which is 7-14 days. It has been 16 days and I still have not recorded my glasses. It shows that out has not been shipped. What is going on?

A: Dear April Love, We are sorry for the delay, we have checked your order and we are sorry to tell you that your Rx is very strong, so it cost much more time to make your lenses. And your order has been shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300141411 You will receive it soon.

shelia Landry Time: 2025-08-29 03:18

Q: Good morning, the package now says arriving late moving through the network. Still in SC, I believe, I paid for expedited shipping and I am not going to get the package in a expedited way even though I paid extra. I need to be comped for something due to my inconvenience.

A: Dear Shelia Landry, We would like to tell you that your item was delivered in or at the mailbox at 1:21 pm on August 30, 2025 in ZACHARY, LA 70791. Do you receive it now ?

SUNDAE Time: 2025-08-29 02:14

Q: My leg on my glasses I bought from you has broken, and I can not use them now what can I do?

A: Dear SUNDAE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

taneishahiggins Time: 2025-08-28 13:21

Q: I ordered two pairs of glasses. I didn't want tented. I wanted transitional lenses

A: Dear Taneisha Higgins, We have checked your order and we are sorry to tell you that the tint you chose in the order is normal tint, not photochromic tint. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Andrea Levine Time: 2025-08-28 13:17

Q: Hello, I am trying to fill out an order but I am stuck on the PD Values. I uploaded my perscription directly from True North Optical. Can you assist? Andrea Levine 647-466-8164

A: Dear Andrea Levine, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Kathleen Gianandrea Time: 2025-08-28 13:03

Q: I need to return my new glasses and get a refund if possible. My order #20725311142456. I have tried to get used to the Progressive lenses to no avail, they cause daily headaches. Please advise next steps for returning and refunding for this order.

A: Dear Kathleen Gianandrea, We are sorry to hear that, please don\'t worry, we have received the photo of your original prescription, but this photo is too vague, would you please send us a more clear one so that we can check it first ?

kim castellanos Time: 2025-08-28 12:54

Q: I have the wrong address on my order I’d like to change it to the correct address for order 80825281248278

A: Dear Kim Castellanos, Would you please tell us your correct address so that we can correct it for you ?

Valorie Winn Time: 2025-08-28 12:07

Q: I have not received my merchandise, where is it? please contact me

A: Dear Valorie Winn, We would like to tell you that we have shipped your order out. Your item arrived at the USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER on August 28, 2025 at 4:39 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300133140

breval13 Brenda Time: 2025-08-28 11:47

Q: I would like to return the glasses, Mandy (H2038).

A: Dear Brenda, We are sorry to hear that,would you please tell us the reason why you want to return it ?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee