Buy Prescription Glasses Online at Affordable Prices

Valerie Whalen Time: 2026-06-22 10:25

Q: I'm trying to order the Demetria women's frames with my prescription in the ultra thin lens and I wanted photochromic but it never gives me the choice to add it. How do I do that?

A: Dear Valerie Whalen, We are sorry to tell you that we can not make ultra thin lens with photochromic tint. So you can not choose it, sorry for this.

Karnicsha Time: 2026-06-22 10:25

Q: Received my glasses but it has the wrong prescription. How do I return and get these fixed?

A: Dear Karnicsha, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?

Michael Boyle Time: 2026-06-22 10:00

Q: In my last order, I see I ordered the Pam and Dani glasses. I believe I returned one of those because it did not fit, and had them exchanged for a different color of the pair I kept. Are you able to see in my records which pair I returned? I would like to order a new pair of glasses, but I'm unsure which I liked.

A: Dear Michael Boyle, Sorry, would you please tell us order number first ?

Delgado Valerie Time: 2026-06-22 07:14

Q: Trying to locate your app if you have one

A: Dear Delgado Valerie, Sorry, we don\'t have an app.

Quolitta Henderson Time: 2026-06-22 04:26

Q: I ordered a pair of frames that are entirely too small I was wondering if they could be exchanged and the lenses placed into another frame?

A: Dear Quolitta Henderson, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Michelle Hewson Time: 2026-06-22 03:09

Q: I’m in the UK; do you ship to the UK? Thank you in advance

A: Dear Michelle Hewson, We would like to tell you that we can ship to UK.

Alexandra Morales Time: 2026-06-21 14:53

Q: I still haven't recieved my order and I paid for advanced shipping. When I look at the tracking number, it says it's still processing. The order number is 80626050900269.

A: Dear Ally Morales, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01056749486081

Michelle Interiano Time: 2026-06-21 10:26

Q: Order #80526310901122 I need to return the my order because the prescription was changed by the doctor. there is no refund button on the website.

A: Dear Michelle Interiano, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

mpr786 Time: 2026-06-21 09:56

Q: I wanted to make sure you have my correct address for some reason. Paypal pulls an old address or incorrect address. I don’t know why, but I wanna make sure you have the correct mailing address.. 411 Ashley Trail Griffin, Ga 30223

A: Dear Michelle Richardson, We would like to tell you that the address you filled in the order is correct.

Karnicsha21608 Time: 2026-06-20 21:34

Q: Hello https://www.wherelight.com/user/orderList?status=3 I placed a order and was given the wrong prescription

A: Dear Karnicsha, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?

Rice Samantha Time: 2026-06-20 20:15

Q: When is my glasses expected I’ve been waiting a long time and still no update

A: Dear Rice Samantha, We would like to tell you that we will ship your order out tomorrow.

Gina Schmidt Time: 2026-06-20 19:38

Q: Hello, I just made an order, 80626200825238 , but i put the wrong address. I need it shipped to my new one please. 2225 El Cielo , Brownsville, Tx. 78520, US Thank you in advance, Gina Schmidt

A: Dear Gina Schmidt, We would like to tell you that we have corrected it for you

Jennifer Nappier Time: 2026-06-20 16:32

Q: Hello, I am looking to get a pair of star-shaped glasses; however, I am looking to get ones with full -rim plastic frames. Is there any way I can get these custom-made? Thank you, Jenny Nappier

A: Dear customer, Do you have photo of that frame ?

Open United Recovery Jessika Easterling Time: 2026-06-20 16:31

Q: I have ordered 2 or 3 times from your website. When I go into my account, none of my previous orders show nor can I review any of the products I have purchased.

A: Dear Jessika Easterling, Do you log in correct email account: pretendika@gmail.com ?

Gaston Mateo Time: 2026-06-20 14:47

Q: Typed in wrong address

A: Dear Mateo Gaston, We would like to tell you that we have corrected it for you

casdeluna Time: 2026-06-20 11:59

Q: I ordered the last 4 orders of lenses with the prescriptions to see from afar and to read and for some reason I can't read in any

A: Dear Castellanos. We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Karen Cook Time: 2026-06-20 11:45

Q: Order #80626021821165 As of 6/12/26 and still haven’t shipped? Why???

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

Christina Wilson Time: 2026-06-20 10:38

Q: I just placed an order and need to change the PD on one of them from item Addie (22087) PD should be 68.

A: Dear Christina Wilson, We would like to tell you that we have corrected it for you

dbcherry Time: 2026-06-20 09:23

Q: Please respond to my messages or refund my money. I’m going to post a review

A: Dear customer, We are sorry to hear that,but we don\'t receive your message, would you please tell us your questions first ?

Ragan Young Time: 2026-06-20 07:36

Q: My order has been sitting in the local GoFo shipping office since 6/16/26. It states "Hold for Instructions requested". What's going on? Can I please have my glasses that I paid extra for advanced shipping.

A: Dear Ragan Young, We are sorry to tell you that your package might be lost in transit, do you want us to remake order for you ?

Lisa Chambers Time: 2026-06-19 23:42

Q: Hello, I’m checking about order 80126300049458 because I have not received it. Please can you help with this? Thank you, Lisa Chambers

A: Dear Lisa Chambers, We are sorry to hear that,but are you sure that the correct order number is 80126300049458 ?

shawthefamily Time: 2026-06-19 23:07

Q: A pair of my glasses fell off my face and the armband snapped. How do I get that fixed or is it under warranty?

A: Dear Angela Shaw, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Hollins Time: 2026-06-19 14:42

Q: Hello, are the polarized lenses UV blocking?

A: Dear Sarah Hollins, Yes, our polarized lenses have UV blocking.

jjackson12350 Time: 2026-06-19 14:35

Q: My glasses came in and they’re broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jjackson12350 Time: 2026-06-19 14:32

Q: I received my glasses and they are broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

atthehairnet Kerri Time: 2026-06-19 14:24

Q: Hello I finally received my glass three of them feel like the lense is off … like the reading part on the bottom is too low I have to pick the glasses up to read only the grey pair are good .

A: Dear Kerri, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Megg Jacobs Time: 2026-06-19 13:09

Q: Hi I paid for the fasting shipping and since the 16 it has said label created waiting for shipment. Is it stuck in limbo?

A: Dear Megg Jacobs, We have checked the tracking information and it shows that you will receive it today.

Janis Time: 2026-06-19 13:09

Q: Can you tell me if in my rx I have prism. Are you able to accommodate my rx. Thank you janis

A: Dear Janis, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

scorpiolil13 Time: 2026-06-19 12:28

Q: my glasses arrived broken

A: Dear Liliana Carmona, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cassandra Chavez Time: 2026-06-19 10:50

Q: how can i submit photo of broken glasses

A: Dear Cassandra Chavez,We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

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