Consulting Servive Center

A: Dear Christine Moreno, Ok, we will continue to process your order.

A: Dear Manveer Thind, We are sorry to tell you that we\'ve shipped your order out and this order can not be changed the address now. We suggest you to contact with your local Canada Post. And the tracking number is 7321315452341212 You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315452341212

A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.

A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.

A: Dear customer, We are sorry to hear that, but would you please tell us the order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

A: Dear Jason Ing, We are sorry to hear that,but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, Do you mean that you want single vision computer glasses ?

A: Dear customer, We are sorry to hear that, but would you please tell us which pair you want to return ?

A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Robin Plevener, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Oliver Tiara, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Karen Figueroa, We would like to tell you that we have corrected it for you

A: Dear Maridee Lambert, We would like to tell you that we\'ve sent it to your email address.

A: Dear Charles Mandi, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ana Soto, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the scratched glasses to show us the problem first?

A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?

A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?

A: Dear Patti Mollica, We are sorry to tell you that we don\'t have reorder function, you need to add the glasses to shopping bag again. About your new order, would you please tell us the order number ?

A: Dear Diana Weaver, Would you please tell us where you are located ?

A: Dear Jenny Youker, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

A: Dear Patti Mollica, We are sorry to tell you that we don\'t have reorder function, you need to add the glasses to shopping bag again. About your new order, would you please tell us the order number ?

A: Dear Robin Plevener, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?