Free shipping on $69.00+

· Order grand total over US$69.
· Automatically apply without coupon code.
· Only for US/CA/UK area temporarily.
· Exceeding 5 pairs will be charged shipping fee.

Buy 1, get other frames 50% off

· Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
· Maximum 6 frames per order.
· Sale items are also eligible for this offer.

Login | Register Help Buyers show

Eyeglasses Sunglasses New in Cyber Monday

Lenses Featured Affiliate

Recently Searched

Popular Searches

Consulting Servive Center

sheliaannhowell Time: 2025-09-27 14:24

Q: Hello. I am not satisfied with my last order. How do I make a return?

A: Dear customer, We are sorry to hear that, but would you please tell us which pair you want to return ?

Carol White Time: 2025-09-27 11:23

Q: I would like to know how my order is coming along. It has been a long time since my last correspondence.

A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?

Tricia Madaffari Time: 2025-09-27 08:18

Q: I have attempted to cancel the order I placed yesterday I attempt to do this shortly after I placed the order as it was done by mistake and I have not heard back thank you

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

Tricia Madaffari Time: 2025-09-27 08:18

Q: I have emailed a few times as I need to cancel my recent order I placed yesterday. I emailed shortly after I placed the order it was due by mistake and I’m waiting for a reply thank you. Tricia madaffari

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

rplevener Time: 2025-09-27 03:22

Q: Order #: 80825171727556I Only received one pair of glasses & ordered & paid for two. Also, the glasses were completely the wrong color. They were supposed to be pink crystal. I received green crystals on a white frame. What now?

A: Dear Robin Plevener, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tricia Madaffari Time: 2025-09-26 18:56

Q: I need to cancel an order I just placed

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

Tricia Madaffari Time: 2025-09-26 18:55

Q: 80925261834164.. this is the order number of the glasses I just placed I need to cancel this order please thank you

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

Tricia Madaffari Time: 2025-09-26 18:52

Q: I need to cancel the order I just placed for a pair of glasses

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

Tricia Madaffari Time: 2025-09-26 18:51

Q: I need to cancel this order I just placed

A: Dear Tricia Madaffari We can change the order for you directly, are you sure that you want to cancel the order ?

Oliver Tiara Time: 2025-09-26 18:45

Q: My black framed glasses that just arrived came scratched. I took a video but this does not allow me to attach it. How can we fix this? Is there an e-mail address I can forward the video to so I can receive a replacement pair?

A: Dear Oliver Tiara, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Karen Figueroa Time: 2025-09-26 17:55

Q: 80925261703371 Has wrong mailing address. Need to update!!

A: Dear Karen Figueroa, We would like to tell you that we have corrected it for you

Maridee Lambert Time: 2025-09-26 17:54

Q: I need an itemized bill for my flex spending account.

A: Dear Maridee Lambert, We would like to tell you that we\'ve sent it to your email address.

Charles Mandi Time: 2025-09-26 14:56

Q: My order came in but my prescription is wrong and I cannot see. It was just put in wrong and I did not catch it. SPH on OD is supposed to be -0.25. Please let me know if I can return these and get the correct prescription sent. Thank you.

A: Dear Charles Mandi, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ana Soto Time: 2025-09-26 14:54

Q: i would like to return my glasses. one of them came very scratched up and the other one i didn’t like but i threw away the box it came with. it still has everything else i was wondering if i could still return them in a different box?

A: Dear Ana Soto, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the scratched glasses to show us the problem first?

Trinity Villanueva Time: 2025-09-26 14:16

Q: Can I cancel my order as I put the wrong prescription for glasses.

A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?

Trinity Villanueva Time: 2025-09-26 14:12

Q: I want to cancel my order as I put the wrong prescription.

A: Dear Trinity Villanueva, We can change the prescription for you directly, are you sure that you want to cancel the order ?

mollicapatti Time: 2025-09-26 12:49

Q: i just placed an order and I want to have the fastest possible delivery date - how do I add the extra payment for fastest delivery?

A: Dear Patti Mollica, We are sorry to tell you that we don\'t have reorder function, you need to add the glasses to shopping bag again. About your new order, would you please tell us the order number ?

Diana Weaver Time: 2025-09-26 12:48

Q: Hi, is there now a tariffs fee when your glasses are delivered. Thank you.

A: Dear Diana Weaver, Would you please tell us where you are located ?

Jenny Youker Time: 2025-09-26 12:25

Q: Hi, I just wanted to message you because I would love to order glasses from your store soon. I got my prescription recently and my PD is 58.50, but I don't see that as an option when putting in the prescription detaisl. Thank you!

A: Dear Jenny Youker, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

mollicapatti Time: 2025-09-26 12:12

Q: I LOST MY GLASSES - HOW DO I RE-ORDER THE SAME FRAMES AND SUBCRIPTION AS LAST TIME?

A: Dear Patti Mollica, We are sorry to tell you that we don\'t have reorder function, you need to add the glasses to shopping bag again. About your new order, would you please tell us the order number ?

Robin C Plevener Time: 2025-09-26 11:45

Q: I received one pair of the Two I ordered. They are the wrong color. I ordered pink. They are green in a white frame. Completely NOT what I ordered. Now what?

A: Dear Robin Plevener, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kayla Voytek Time: 2025-09-26 11:25

Q: Hello! I love my glasses! But they already broke and I’ve only had them around a month or so :( what are your return/ replacement policies?

A: Dear Kayla Voytek, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Varfolomeyev M Time: 2025-09-26 09:24

Q: Is return shipping free? If not, how much is the return shipping cost?

A: Dear Varfolomeyev M, Would you please tell us the order number and reason why you want to return first ?

rodgers.raven93 Time: 2025-09-26 08:38

Q: Can I have an update on my package please. It has not moved or been picked up yet. When will I get it?!

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

CHIDI NJOKU Time: 2025-09-26 08:36

Q: I wish to return one of the glasses I recently purchased. How do I complete the return?

A: Dear CHIDI NJOKU, We are sorry to hear that, would you please tell us which pair you want to return and the reason why you want to return first ?

Janie Edwards Time: 2025-09-26 07:14

Q: The last TWO pair of glasses I purchased are too tight!! Both pair recently purchased has broken....BOTH the black and blue pair. The blue pair has been purchased TWICE to have the SAME thing break and both had to be thrown out because the arm off the frame breaks. $150 for 3 pair of glasses is too much to pay for these glasses to break weeks after purchase. I AM REQUESTING BOTH PAIR (BLACK & BLUE) OF GLASSES TO BE RE-SENT. AND PLEASE reframe from making them too tight. Thank you in advance.

A: Dear Janie Edwards, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sonja Strickland Time: 2025-09-26 06:04

Q: I place an order on July 16, 2025, it's September 26, 2025 and one of the arm fell off a pair of my glasses. Order number #20725160740592, Product: clip on 004(2351D). Can I have these replaced?

A: Dear Sonja Strickland, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

landagonrio Time: 2025-09-25 21:51

Q: I placed an order for glasses. The charge is on my credit card but I 'm yet to receive my glasses. Please send me the status on my order.

A: Dear Diane Gonzales, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:28 pm on September 15, 2025 in RIO RANCHO, NM 87124. Do you check your mailbox ?

Mireya Colon Time: 2025-09-25 17:22

Q: Saludos. No me dejan ver mi wishlist. No puedo pedir nk guno de los que guarde. No me da acceso ni en mi celular, ni tampoco en la computadora. Greetings. I can't see my wishlist. I can't order any of the ones I saved. I can't access it on my phone or computer. Help.

A: Dear Mireya, Could you open it on your Google chrome ?

Scott K Time: 2025-09-25 11:51

Q: Hello, I am reaching out regarding order #20825230904156. I have tried submitting using the After-Sale Service Centre but it wont allow me to submit a request using the following parameters: #20825230904156 Reason: Quality Issues. Two uploaded photos, problem description Solution: Replace with new frames. I tried using Firefox, Chrome, Microsoft Chrome and my cellular phone browser. It wont complete the request. It did let me choose another option and I was able to submit a request #10922 that wasn't filled correctly and now I cant submit another as that request is pending in the system. The issue with the glasses is the follow: Received order on Sept 22, 2025. Was satisfied until today when the frame snapped and the lens popped out. Think the frame is a bit too thin for lens thickness. would like remade with TALLY's in black if possible

A: Dear Scott K, We are sorry to hear that, would you please send us photo to our email address: service@mail-wherelight.com ?

1
2
...
19
20
21
22
23
24
25
...
296
297

Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

Email:

Name:

Comment:

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee