Buy Prescription Glasses Online at Affordable Prices

ezak Time: 2025-09-12 18:18

Q: The frame is slightly too tight on my head. It is putting an indentation on my skull.

A: Dear customer, We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Based on our return policy, concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Donna Sulzman Time: 2025-09-12 17:29

Q: I received the glasses and they do not look the same as in your photo. I thought it was the tiger look on white. Instead it is tiger look withe clear plastic . I do not feel I should be responsible for return shipping expense as the glasses are not as they appeared.

A: Dear Donna Sulzman, All product outward appearance, the color take the material object as, the picture only supply the reference. Based on our return policy, concerning your case, we can offer you a $10 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Kelly Dekany Time: 2025-09-12 14:27

Q: Hello, I recently ordered a pair of glasses and paid extra to have the expedited shipping in 7-10 days. The glasses took 16 days to arrive. Please refund me for the shipping. thank you.

A: Dear Kelly Dekany, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And shipping time is 7-14 business days.

John Brantly Time: 2025-09-12 14:20

Q: Hello I ordered my new glasses and paid for them to have Photochromic Lenses. But when they arrived they do not have Photochromic Lenses. What would be my next steps?

A: Dear John Brantly, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ivon Time: 2025-09-12 13:18

Q: Order number 80925121239201 my shipping address is 3965 National Ave, San Diego CA 92113 not 268 Rancho court unit b

A: Dear Ivon Barbarin, We would like to tell you that we have corrected it for you

Lilly Hicks Time: 2025-09-12 12:59

Q: My glasses broke after only having them for a few months, am I able to get a replacement?

A: Dear Lilly Hicks, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

KCMoo Time: 2025-09-12 12:32

Q: Hello- is there a way to make a note about my tinting when ordering? I would like the fuchsia tinting, but I want it at about 10% strength so that I can wear them indoors. I cannot tell by the picture how dark the tinting will be. Can you advise me on how I should order this? Thanks :-)

A: Dear Kimmy Moore, Ok, we will note it for you.

jndfitz95 Time: 2025-09-12 12:22

Q: How do I process a return for my most recent order?

A: Dear customer, We are sorry to hear that, but would you please tell us the reason why you want to return glasses first ?

mrscruncha Time: 2025-09-12 10:55

Q: I am checking up the status on my order cause I haven't recieved anything yet

A: Dear Williams Shirley, We would like to tell you that we have corrected PD value for you and you can check the picture below.

heartsbeach13 Time: 2025-09-12 08:24

Q: Hello I have additional measurements to add to my glasses order and want to add them. Where do I do that?Also if they don't fit or can't see correctly, can I return them without cost to me? Thank you

A: Dear Lisa Giammarco, We are sorry to tell you that we can\'t change the size of frame.If you don\'t like glasses because of fitting, color, size, or others, we will offer you 50% discount coupon(excluding shipping cost and taxes) of the previous order to buy new glasses.

Brook Page Time: 2025-09-12 07:03

Q: Hi I just received my order but one pair is very fuzzy and they sit on my nose strangely. Am I able to return? The prescription appears to be correct.

A: Dear Brook Page, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Maryann Guerin Time: 2025-09-12 04:51

Q: I have not heard back from you, my glasses were made with the wrong prescription.I love the glasses and I sent along with the email the right prescription along with what was made .please let me know if you are making me another pair and how soon to expect them and what am I to do with the wrong pair.Thank you Maryann

A: Dear Maryann Guerin, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jessica Cardines Time: 2025-09-11 22:25

Q: Replying back: Yes my address is correct. The post office is going to hold my mail until 9/30/25 so should be ok to resend. Thank you.

A: Dear Jessica Cardines,When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

jacindra67740 Time: 2025-09-11 21:30

Q: Why can't I select 2 different PD?

A: Dear customer, We are sorry to hear that,please tell us your PD value and frame you want to order so that we can help you.

James Time: 2025-09-11 20:25

Q: Hi, I am trying to order a pair of glasses. My PD is 30 (right) and 31 (left) but when I try to enter it, 31 is the lowest number for the right value? Please advise. Thanks.

A: Dear Allen Murray, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

Windy Ravenel Time: 2025-09-11 12:30

Q: I placed a order but I paid 71 dollars and I need to pay 10 more dollars how do I go about paying

A: Dear Windy Ravenel, We need to confirm the prescription with you since the sph value of right eye is positive and sph value of left eye is negative. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Jessica Cardines Time: 2025-09-11 12:04

Q: I need to know how to get my package rerouted back to my address / post office if I can. I contacted USPS and they are going to hold my mail at my post office for now and investigate. USPS: Your item was returned to the sender on September 11, 2025 at 10:37 am in SAINT PAUL, MN 55107 because the address was VACANT. I still live here and usps says there are no reasons to not deliver it and they are resolving it. The tracking number is 9200190384715300147932. Please let me know what I should do. thank you.

A: Dear Jessica Cardines, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Your address in the order is 516 Smith ave south apt 4,Saint Paul ,MN,55107, US When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Thelma Salva Time: 2025-09-10 20:03

Q: Greetings, I'm trying to make a payment with my Visa debit card and it's being rejected. I'd like to know the reason.

A: Dear Thelma Salva, We are sorry to hear that,but do you choose Paypal ?

Rachel Shay Time: 2025-09-10 19:57

Q: Hello! I just received my new glasses and they are beautiful! Unfortunately, it’s difficult to see out of them. The bifocal reader portion is crystal clear but the section for my far vision is blurry. I also have to pull my glasses far down my nose to be able to see clearly. I don’t think that’s correct and I’m not sure what to do, any advice would be appreciated, thank you so much!

A: Dear Rachel Shay, We are sorry to hear that,would you please tell us whether your correct PD value is 58 ?

Kimmy Moore Time: 2025-09-10 19:55

Q: I have a question about the lens tinting. I would like to get the fuchsia tinting on a pair of glasses, but I only want it to be around a 10% strength so that I can wear them indoors. I cannot tell by the color reference guide how dark the tinting will be. Is there a way to make a note on my order that I don't want the tinting to be too dark? Thanks :-) -kimmy

A: Dear Kimmy Moore, We can note it for you, but please email us the order number immediately after you place order.

Liduvina Rondon Time: 2025-09-10 19:14

Q: Hello, one of the glasses I ordered arrived completely broken. This has never happened to me before. I don't know if it's because they are very fragile or because they were very destroyed.

A: Dear Liduvina Rondon, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Daniel Tassell Time: 2025-09-10 19:10

Q: I need to change the plus to +2.25 instead of +2.50 I put it in incorrectly.

A: Dear Dan, We would like to tell you that we have corrected them for you

hugo Johnston Time: 2025-09-10 16:01

Q: My glasses which i ordered in May just snapped in two! Order number 20525071940078,,,,I just ordered two rx pairs of sunglasses and hopefully they will last longer! How can you assist me with returning the first order? Can you replace the frame?

A: Dear Hugo Johnston, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Leisha Johnson Time: 2025-09-10 14:38

Q: #80825140520099 $43.43 since you canceled my order. When will my credit post my credit card? I hope it don’t take 30 days to post like it takes you to let me know that you cancel my order and don’t worry I will not do any business with you anymore. very bad business!

A: Dear Leisha Johnson,We have refunded you the money. But we can not decide the date when the money will be returned to your account. It is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days.

hughscar hugo Time: 2025-09-10 13:52

Q: I just had my recent purchas order # 20525071940078 snap right in the middle of the frame! Can I return for replacement please? I just recently ordered two pair of Rx sunglasses as well! Hopefully they last! Thanking in advance, Hugo Johnston 604-374 3169

A: Dear Hugo Johnston, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lindsey simpson Time: 2025-09-10 12:42

Q: i recieved my order but one pair of glasses were bent from shipping, how do i get them replaced

A: Dear Lindsey Simpson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

el.emling Time: 2025-09-10 12:00

Q: I got my glasses but the prescription is wrong

A: Dear Erica Emling, We are sorry to hear that, but would you please tell us which pair is incorrect ?

carleyalexander84 Time: 2025-09-10 10:58

Q: I am trying to purchase my cart using my FSA Card (a debit mastercard from American Fidelity). It keeps saying "failed payment", but I checked and the balance on the card is more than sufficient to cover this purchase. Can you help?

A: Dear Carley Alexander, We are sorry to hear that, but do you contact with your bank ? Do they support our website ?

Glissean Crittenden Time: 2025-09-10 10:55

Q: My first time purchasing glasses are Not working for Me and My Eyes.

A: Dear Glissean Crittenden, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anniesmitty Time: 2025-09-10 09:02

Q: Hello. I totally messed up my order. I selected my reading vision as 5.00. I thought I was Adding my new prescription. They are so blurry I cant See. Would I be Able to send them back to get the lenses re-done with my correct prescription? my order number 80825260459254

A: Dear Annessa Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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