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Consulting Servive Center

Trav    Time: 2023-06-01 06:11
Q: My order still says awaiting shipment when I look at tracking. Is this going to make it to the post office soon? 22305181713570
A: Dear Trav, We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.
Jen    Time: 2023-05-31 13:19
Q: How do I order reading glassed with no prescription?
A: Dear Jen, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Anna    Time: 2023-05-31 07:41
Q: Do you do Noline Bifocals And Transition too And if so how much more would it be for my lens to be done Thank you Anna
A: Dear Anna, we can make progressive lenses with photochromic tint.
Angelica Cortes    Time: 2023-05-31 06:55
Q: Hi I see that my glasses were shipped but I never received a tracking number to follow it. Can you tell me how to track it?
A: Dear Angelica Cortes,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877096981
JoAnnAlvies    Time: 2023-05-31 06:09
Q: I submitted a replacement order for broken glasses. I can see in the old order they have changed the glasses but the only shipping information is for the original glasses that broke, how can I check the status of my replacement glasses?
A: Dear JoAnn Alvies, sorry for the delay, we will ship the remade glasses out this week.
Hollie Bale     Time: 2023-05-31 01:58
Q: I’m trying to track my order number: 82305081744310 it has been tracking in London since 20th May 2023 and no update since. Hoping you can assist. Thank you.
A: Dear Hollie Bale,please don\'t worry, if you don\'t receive the package next week, you can contact us and we will remake the order for you.
Lizbett Vargas    Time: 2023-05-30 23:19
Q: Hi I made two separate purchase I just see one of the purchase but the other one you guys haven’t sent no email with confirmation and order number
A: Dear Lizbett Vargas, we sent the email to email address: lizbettv@yahoo.com and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877094161 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877097254
PhyllisKulisky    Time: 2023-05-30 19:07
Q: I was sent a reimbursement code last fall for a pair of glasses that broke . It was a pair of sunglasses purchased August 22. I am going to order two pair of glasses and want to take the reimbursement amount off the price. The product name was Whalen and they were sunglasses. Thank you
A: Dear Phyllis Kulisky, we would like to tell you that you can fill the code in the shopping bag directly before you pay the money.
Susan M.    Time: 2023-05-30 17:49
Q: Hello! My order # is 82305191400333. I made an order on May 19th, and it still doesn't show that the order is being processed. I also played for expedited shipping; while I know the shipping process is different from the order being made, I expected it to be shipped by now.
A: Dear Susan, we sent the emails to you and confirmed the Rx with you, but you don\'t reply us. We waited for your reply for a long time, so your order is delayed. If your Rx is correct after you check it, we will rush the order for you.
April    Time: 2023-05-30 10:50
Q: I am not able to track my order
A: Dear April, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724500000651449
Anna    Time: 2023-05-30 09:48
Q: No problem was just wondering if u do online bifocals and transition lens? Cause that is what my Prescription is for . Hope to hear back from you please and thank you Anna
A: Dear Anna, we would like to tell you that we can make progressive lenses with photochromic tint.
Fredeline Germinal    Time: 2023-05-30 06:49
Q: Regarding this invoice # 82305072146267 I don't have any news since may 17. I would like more info please.
A: Dear Fredeline Germinal, You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY82305072146267
Belinda Craven    Time: 2023-05-29 17:40
Q: It has been 10 plus days for my orders. Could you please let me know the status and plans to ship? Thank you Belinda
A: Dear Belinda Craven, We need to confirm the prescription of the glasses#B2926 with you. Becasue the add values of that pair are different from the add values of other pairs. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
twandajones57     Time: 2023-05-29 06:59
Q: What if I can't find. 75 for the add in the lens?
A: Dear customer, we are sorry to tell you that we can not make add 0.75, we suggest you to choose single vision lenses.
DesCummings    Time: 2023-05-29 03:30
Q: Order ID 22305222336409 I made a correction of the mailing zip code on 05/22/2023. the zip code is 77536 (NOT 77535).
A: Dear Des Cummings, ok, we have corrected it for you.
BelindaSmith    Time: 2023-05-28 15:44
Q: I asked about my order on May 22nd...it still states that a shipping label was made on May 17th and is waiting for handover to DHL...Please advise on what I should do? I am getting nervous
A: Dear Belinda Smith, please don\'t worry. We would like to tell you that you can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY22305101437256
Perla Marrero     Time: 2023-05-28 14:51
Q: Do you ship To Vieques Puerto Rico
A: Dear Perla Marrero, yes, we ship the glasses to Puerto Rico.
Dayna Kurtz    Time: 2023-05-28 11:59
Q: If I get a clip on sunglasses hybrid frame like hernando - are the sunglass attachments included?
A: Dear Dayna Kurtz,Because the clips are colored, we recommend that you do not choose lenses tint.
Ashley    Time: 2023-05-27 20:02
Q: If I order prescription sunglasses, is it possible to make them "gradient" tint? Or is only the standard polarized style available... Thank you
A: Dear Ashley, if you order prescription sunglasses, you can choose \"gradient\" tint and polarized tint.
ThitapornManthachitra    Time: 2023-05-27 05:22
Q: I just realized that I've entered the wrong prescription for the glasses. Is it possible that you correct it?
A: Dear,please email us the right prescripion, take a photo best!
Kimberlene Perry    Time: 2023-05-27 05:00
Q: I would like the tracking information for my order# 82305170742089 please.
A: Dear,we check that EDISON, NJ 08817, Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on May 27, 2023 at 8:47 am in EDISON, NJ 08817.
Pmary5280     Time: 2023-05-26 16:07
Q: How do I check on my order
A: Dear,your order num is #82305181607032,you can check it on the page MY ORDER
Antoinette Norio     Time: 2023-05-26 13:52
Q: I want Photochromic Progessive lens, but the system is only letting me pick Clear Progressive lens. Can I order Photochromic Progressive lens? If yes, how do I do that?
A: Dear,off course you can pick the photochromic Progressive,it can be picked at the step 5 Select Lenses Tint ,and photochromic is at the end of all options
AnaniMolina    Time: 2023-05-26 07:37
Q: 9400116902368877023246 Says the package has been shipped but when using the tracking number says the only thing is that the label was printed not shipped
A: The package has been shipped,the status 【RALEIGH NC DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in RALEIGH NC DISTRIBUTION CENTER on May 26, 2023 at 8:57 pm. The item is currently in transit to the destination.】
amyponce    Time: 2023-05-26 07:14
Q: has my order been shipped i think i recieved someone else’s i had 16 pairs and receives 2 that arnr mine and zero of mine came
A: Dear,could you take a photo for all things that you received for us ? Plese email us
Heather Minkley    Time: 2023-05-25 18:17
Q: I placed an order the beginning of April and still have not received my order? The name is Heather Minkley and address is 3587 Inverness Northport FL 34288. Please send tracking information or let me know a status update.
A: Dear Heather Minkley, would you please tell us the order number first so that we can check it for you ?
Cathie     Time: 2023-05-25 13:30
Q: Hello, Can you check the status of my order. Was ordered on the 28/4 Thank you
A: Dear Cathie, would you please tell us the order number first so that we can check it for you ?
Alaias Perkins     Time: 2023-05-25 09:54
Q: Order: 82304301848063 I haven’t received any response to my question as to where my glasses are. I already have a tracking number but the post office said my glasses were not Live Scanned when they were mailed out. They should’ve reached my address by the 23rd of May can you please help me know what happened and where they are? Thanks
A: Dear Alaias Perkins, We have checked the tracking information and it shows that your item arrived at the Post Office at 6:32 am on May 22, 2023 in ALPHARETTA, GA 30005. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877233638
Jeanelle Thorpe    Time: 2023-05-23 15:30
Q: Order: 82305161208025 Invoice 2023-05-16 12:12:02 I’ve never received any tracking information for the above order. Can you please provide the tracking information.
A: Dear Jeanelle Thorpe,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877026865
Bernice Lyles     Time: 2023-05-23 13:23
Q: 82305050749285 I have not received my order
A: Dear Bernice Lyles, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on May 23, 2023 at 8:09 pm. The item is currently in transit to the destination. You will receive it soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001724973
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