Buy Prescription Glasses Online at Affordable Prices

vmoreno94 Time: 2025-09-30 07:45

Q: hi, i've just seen that my delivery could be delayed, after 5 days it keeps saying Pre-shipment label but it doesnt update. https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541007895567

A: Dear customer, We\'ve checked tracking information and it shows that your item has been delivered to an agent and left with an individual at the address at 2:02 pm on October 2, 2025 in MIAMI, FL 33172. Do you receive it ?

Carol White Time: 2025-09-30 05:11

Q: I asked afterwards about bifocal lenses with plain glass in the reading area. Can that be done?

A: Dear Carol White, we are sorry to tell you that we can not make that lens.

moralesdn329 Time: 2025-09-30 04:06

Q: Good Morning both prescriptions are 65.0 for the PD, and both pairs should be progressive glasses... please make the necessary corrections. Thank you .

A: Dear DIANE MORALES, Would you please pay us price difference $17.5 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the glasses for you.

jesse mantohac Time: 2025-09-29 23:22

Q: The coupon has no code when I click coupon… it’s from doing a review and I got the 10$ cash coupon… I can’t seem to redeem it

A: Dear Jesse Mantohac, We are sorry to tell you that this discount can not be applied to discounted frame. Do you choose discounted frame ?

jesse mantohac Time: 2025-09-29 19:01

Q: I got a 10$ cash coupon but when I try to use it , it keeps saying “no goods eligible for this discount” how can I use it?

A: Dear Jesse Mantohac, Would you please tell us the code first so that we can double check it for you ?

reedy2720 Time: 2025-09-29 17:45

Q: my glasses not only didn’t have the lt. brown tint they don’t seem to have the progressive areas right. I tried getting used to them but am getting dizzy. I’ve worn progressives for 20 hrd

A: Dear Rita, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Saily Leal Time: 2025-09-29 17:29

Q: Tuve un problema con la graduación de uno de los lentes de mi último pedido, que se puede aser al respecto??

A: Dear Saily Leal, We are sorry to hear that, would you please tell us which pair has problems ?

heather.sigler Time: 2025-09-29 11:09

Q: I ordered 3 pairs of glasses, all with your progressive plus lenses, and I cannot wear any of them. They seem to be somewhat on for watching TV, but I cannot work on my computer (which I do for 8+ hours a day). How do i return these? I only like one of the frames and would be ok trying the regular progressive lenses in them, but I don't like the other 2 frames at all.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6. Would you please tell us whether your correct PD value is 63 ?

queen25kings Time: 2025-09-29 07:37

Q: My package has been in pre shipment status for 3 days now. Is this accurate?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Juliet Time: 2025-09-29 07:06

Q: Hi, thanks for your quick reply. The problem with the Taber (68011)Black Multifocal Lens has now been resolved. The glasses were loose and falling off my face when they arrived. It was tightened so that it fits my face perfectly. I am very pleased with the quality of both glasses. I have been wearing glasses for over 20 years. The quality of your glasses is extremely high and the price is, from what I can see, unbeatable.. I say this because I have ordered glasses in at least 3 different countries. Thank you.

A: Dear Juliet, So glad to hear that, if you have any questions about us, please contact us when you are free.

moralesdn329 Time: 2025-09-29 04:42

Q: Good Morning I have updated / corrected my PD on the 1 prescriptions.

A: Dear DIANE MORALES, Would you please tell us whether the PD values for both pairs are all 65 ? And we find that you filled different prescriptions in two pairs of glasses, are you sure about this ? And are you sure that you want to order a pair of progressive glasses and a pair of bifocal with line glasses ?

Carol White Time: 2025-09-29 04:20

Q: 80925060809179 Hello, I need to know when my order will ship. I ordered on the 6th of September.

A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?

Christine Moreno Time: 2025-09-29 03:00

Q: 80925272239275 I don’t want to cancel after all. Sorry for confusion. Look toward to these!

A: Dear Christine Moreno, Ok, we will continue to process your order.

manveer.thind06 Time: 2025-09-28 23:13

Q: hey i would like to change address for my order is that possible its already shipped order number CNDFY80925031413159

A: Dear Manveer Thind, We are sorry to tell you that we\'ve shipped your order out and this order can not be changed the address now. We suggest you to contact with your local Canada Post. And the tracking number is 7321315452341212 You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315452341212

Tricia Madaffari Time: 2025-09-28 17:48

Q: Yes please cancel the order thank you for your help

A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.

Tricia Madaffari Time: 2025-09-28 17:47

Q: Yes I would like to cancel please and thank you

A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.

Jrbrac26 Time: 2025-09-28 09:33

Q: I would like exchange my glasses, I think I might have done something wrong with the prescription or something. Can I get a return label? Or how do I need to do this? Please advise

A: Dear customer, We are sorry to hear that, but would you please tell us the order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Christine Moreno Time: 2025-09-28 00:34

Q: 80925272239275. Cancel order

A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

Christine Moreno Time: 2025-09-28 00:31

Q: Cancel orerr

A: Dear Christine Moreno, We are sorry to hear that, would you please tell us the reason why you want to cancel the order ?

nadin777ing Time: 2025-09-27 22:02

Q: Hi.I want to return glasses that don't match the photo, but there's no return button on the order details page, so I can't start the process. Can you please help me?

A: Dear Jason Ing, We are sorry to hear that,but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

bettysosa1969 Time: 2025-09-27 20:19

Q: How can I order computer glasses I don’t see it on here side I really need them plz

A: Dear customer, Do you mean that you want single vision computer glasses ?

sheliaannhowell Time: 2025-09-27 14:24

Q: Hello. I am not satisfied with my last order. How do I make a return?

A: Dear customer, We are sorry to hear that, but would you please tell us which pair you want to return ?

Carol White Time: 2025-09-27 11:23

Q: I would like to know how my order is coming along. It has been a long time since my last correspondence.

A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?

Tricia Madaffari Time: 2025-09-27 08:18

Q: I have attempted to cancel the order I placed yesterday I attempt to do this shortly after I placed the order as it was done by mistake and I have not heard back thank you