Consulting Servive Center

Camilla Thomas Sutton Time: 2026-02-20 17:37

Q: I received my glasses yesterday and the frame is totally different from the picture on your website. I would like a refund.

A: Dear Camilla Thomas Sutton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashli Dobbs Time: 2026-02-20 15:38

Q: I recently purchased the Avram frames, which arrived today. Unfortunately it is slightly malformed, and they sit crooked on my face. The earpiece and hinge on the right side is mounted at an angle which makes vision uncomfortable and makes wearing the frame unpleasant.

A: Dear Ashli Dobbs, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number first ?

Smith Cheryl Time: 2026-02-20 11:38

Q: Order #80226201107195I did not receive an order receipt sent to my email after placing order today. Smithcheryl574@gmail.com. Please send that receipt to email above. Thank you kindly.

A: Dear Smith Cheryl, We would like to tell you that we have emailed you the receipt.

Karen Musselman Time: 2026-02-20 11:17

Q: Order 20226201025498. Good morning. I just paid for my glasses. Please add these to the prescriptions: Reading Glass Charm (H01217) Add +1 and Single Vision Bettye 58098 +2. Let me know if I need to pay extra. Thanks again for all your wonderful help and service. Karen Musselman.

A: Dear Karen, We would like to tell you that we have corrected it for you

berdean.foster Time: 2026-02-20 10:10

Q: Hi! How do I handle things if my prescription isn’t perfect? I’m not able to focus clearly, sense lightheadiness. Thanks ????

A: Dear Berdean Foster, We are sorry to hear that,would you please tell us which pair has problem ?

shawndrea Humphrey Time: 2026-02-20 10:00

Q: Hello the address for my order is incorrect I need it to be updated

A: Dear Shawndrea Humphrey, Would you please tell us your correct address so that we can change it for you ?

Ina Gbadebo Time: 2026-02-20 09:26

Q: I paid for express shipment and still haven’t got my glasses

A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.

Whitney Davis Time: 2026-02-20 08:45

Q: I need a receipt for my last order to submit to FSA

A: Dear Whitney Davis, We would like to tell you that we have emailed you the receipt.

austenterry63 Time: 2026-02-20 08:24

Q: I need to change the PD on the glasses I ordered. They are processing. I put 75, but it needs to be changed. My right eye is 36 and my left is 34.

A: Dear Austen Terry, We would like to tell you that we have corrected it for you

pinsformimi Time: 2026-02-20 04:45

Q: Does Marcia come in medium size frame

A: Dear customer, Sorry, it is a large frame.

Nicole Time: 2026-02-19 20:36

Q: My order seems stuck. It hasn’t moved in 4 days. Usually everything shows in the transaction log. The order number is 80226152218547. thank you

A: Dear Nicole, We would like to tell you that we will ship your order out next week.

lco9v0bfw Time: 2026-02-19 18:59

Q: Please delete my account

A: Dear customer, Ok, we will delete your account.

lco9v0bfw Time: 2026-02-19 18:58

Q: Please delete my account

A: Dear customer, Ok, we will delete your account.

Taia VanCleave Time: 2026-02-19 15:17

Q: Hello, I’m trying to find out when my package will be delivered. If you know a date, please let me know, thank you!

A: Dear Taia VanCleave, We would like to tell you that we will ship your order out next week.

Jaclyn Sutton Time: 2026-02-19 12:24

Q: I made my readers the wrong rx 80226181446572. I ordered just yesterday and have been trying to contact

A: Dear Jaclyn Sutton, We would like to tell you that we have corrected it for you

debielewis1 Time: 2026-02-19 11:38

Q: Hi just wondering if there's any updates on my order yet. Ordered on the 13/2/26 and nothing since.ThanksDebbie

A: Dear Debbie Lewis, We would like to tell you that we will ship your order out next week if everything goes well.

blessidpixie Pixie Time: 2026-02-19 11:34

Q: On order 80226131004492 with the Odells glasses if it too late to change the tint from smoke grey to purple/pink

A: Dear Blessidpixie Pixie, We would like to tell you that we have changed the tint from smoke grey to purple/pink

chelseacruz461998 Time: 2026-02-19 10:46

Q: Hello ! Unfortunately yesderday when I ordered some glasses I accidentally put in the wrong address I really need to switch it to the right one you have my email and if anything my phone number is 845 776-9588 thank you!!!

A: Dear Chelsea Cruz, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?

Magee Vicky Time: 2026-02-19 10:04

Q: Order number 80226091647525 How much longer for processing?

A: Dear Magee Vicky, We would like to tell you that we will ship your order out today.

sarah chapin Time: 2026-02-19 09:47

Q: How long is the process to make glasses to then be shipped?

A: Dear Sarah Chapin, We would like to tell you that we will ship your order out next week.

Tara Sanchez Time: 2026-02-19 09:09

Q: I paid for express shipping and I see that my items were still not shipped out. Please help me thanks.

A: Dear Tara Sanchez, We will rush order for you. But we are sorry to tell you that the shipping time exclude the production time. The shipping time is 5-9 business days.

Daina Watts Lloyd Time: 2026-02-19 08:34

Q: how do i get the mirrored tint for a pair of sunglasses?

A: Dear Daina Watts Lloyd, Do you choose single vision lenses ?

keishelleon72 Time: 2026-02-19 07:18

Q: I want to order a glasses my doctor gave me a prescription how do I do it

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?

Eva Greco Time: 2026-02-19 05:13

Q: When can I expect my order? 80226122152051

A: Dear Eva Greco, We would like to tell you that we will ship your order out next week.

Eva Greco Time: 2026-02-19 05:11

Q: I’m reaching out to see why I still have not received the glasses I ordered

A: Dear Eva Greco, We would like to tell you that we will ship your order out next week.

Simone Yates Time: 2026-02-19 04:20

Q: Can someone please send me the DHL tracking number for Order 80226030450185?Thank you, simone

A: Dear Simone Yates, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates. The tracking number is CNDFY80226030450185

Staci Makinen Time: 2026-02-19 03:59

Q: Need to confirm shipping address.

A: Dear Staci Makinen, Would you please double check the address below ? is it correct ?401 N 46th St Apt 4202 ,Omaha,NE,68132,US

Unicorn BTSARMY Time: 2026-02-19 02:31

Q: I was just wondering if you take insurance at all?

A: Dear Unicorn BTSARMY, You can try to use your FSA/HSA card to pay the order first. If it works, it means that you can use your card on our website.

Vanessa Salazar Time: 2026-02-19 01:23

Q: Hi, I am unable to track my order. Where is it currently and when will it get to me ? Thank you

A: Dear Vanessa Salazar, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Ina Gbadebo Time: 2026-02-18 22:10

Q: When will get my glasses?

A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.

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