Buy Prescription Glasses Online at Affordable Prices

Selina Munoz Time: 2026-02-14 16:44

Q: Sent a message previously really need to know how we can get these glasses returned. I purchased these for my daughter she has tried them on and these glasses she can not see out of them. We have never used this company and spent a lot of $ on these.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Selina Munoz Time: 2026-02-14 15:55

Q: I have checked the prescription that I submitted.It is accurate and correct... However, when I put these glasses on, this is not my prescription.I can't even see out of the right eye.It is completely blurry. I have several other pairs of glasses from zeelool and my local optometrist with the same prescription and everything is fine. I would like to return this order.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Mustacchio Courtney Time: 2026-02-14 08:36

Q: I placed an order earlier this week or last for some prescription frames and they're still being processed?

A: Dear Mustacchio Courtney, We are sorry to tell you that we are on Chinese New Year holiday. So the glasses will be shipped out after holiday Please don\'t worry, we will rush order for you and make sure that you will receive the glasses asap.

lamyee888444 Time: 2026-02-13 20:49

Q: The arm broke off my frame is there a return policy

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?

morgan.taylor13 Time: 2026-02-13 19:25

Q: Hello I bought three pairs of glasses from your company and I love them I do … however one of the pairs have cracked and and broke and the lenses fell out ????

A: Dear Morgan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Quick Danielle Time: 2026-02-13 17:02

Q: Whats the process of placing a return?

A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?

Quick Danielle Time: 2026-02-13 17:01

Q: Return Whats the process to place a return?

A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?

Cheryl Cruz Time: 2026-02-13 16:52

Q: Order # 80226131644411 I accidentally ordered the same frames I previously ordered already.. can I change that frames

A: Dear Cheryl Cruz, Please don\'t worry, would you please tell us which pair you want to change and new frame you want ?

lamyee888444 Time: 2026-02-13 16:47

Q: My glasses are already broken the arm came off

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?

LynDel Long Time: 2026-02-13 16:16

Q: Order #20126301718281 Can you please tell me tracking information for this order prior to it reaching USPS? Is there a way to track it enroute? Thank you. LynDel Long

A: Dear LynDel Long, We are sorry to tell you that we don\'t know the accurate package, but you can check https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails , https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails or https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails

ivanawhite1975 Time: 2026-02-13 11:50

Q: Hi I ordered the blue frame heart glasses they are too big for my face they will not even sit on my face I would like a refund how do I go by doing a return

A: Dear Ivana White, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Beth Time: 2026-02-13 10:40

Q: I have a pair of Deja frames for $1 in my cart in gray and want to add a second pair in tortoishell but the price of the 2nd frame shows up as $16.07. I want to take advantage of the fabulous frame price and also the BOGO, how do I order the 2nd pair??

A: Dear customer, You can fill bogo discount code in your shopping bag directly.

pandalov3r21 Time: 2026-02-13 09:25

Q: I redeemed a pair of glasses with my points but I accidentally clicked on the wrong ones. How can I remove that redemption so I can redeem my points for the correct pair??

A: Dear customer, We would like to tell you that we have returned points to your account.

Antoinette Ingram-Harris Time: 2026-02-13 09:18

Q: Hi I purchased the Keisha frame. They broke in two places. I see that they are no longer available. Is there another frame that I can put the lenses in?

A: Dear Antoinette, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ella Medalyer Time: 2026-02-13 06:56

Q: Hello. The arms of the glasses I purchased from wherelight have broken, I would like to request replacement arms please.

A: Dear Ella Medalyer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adell Wishart Time: 2026-02-13 06:56

Q: Order # 20226130645346. The delivery address on the order has the wrong zip code. Please send it to the address located in my profile. The address with the 11433 zip code is the correct address.

A: Dear Della, We would like to tell you that we have corrected it for you.

Darcia Malachi Time: 2026-02-13 04:50

Q: BOGO CODE WILL NOT WORK

A: Dear Darcia Malachi, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us problem in details ?

Amanda clark Time: 2026-02-13 03:31

Q: Hello. My order says that it was delivered but I could not find it anywhere? It was not handed to me or left at my home or through the letterbox. Thank you SF6047292359328

A: Dear Amanda Clark, We are sorry to hear that,would you please double check the address you filled below ? Is it correct ?27 villeboys close,abingdon,Oxfordshire,OX14 3XP,GB

C Love Time: 2026-02-12 23:05

Q: Looking for Dominic cateye tortoise eyeglasses like the one shown on model

A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html

C Love Time: 2026-02-12 23:03

Q: Looking for Dominic cateye

A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html

Sandra Achi Time: 2026-02-12 21:02

Q: my shipping address is wrong

A: Dear Oroama, Would you please tell us your correct address ?

Stormie Smith Time: 2026-02-12 17:07

Q: Hello my recent purchase I received unfortunately has one pair that is significantly crooked. I have photos to show.

A: Dear Stormie, Please don\'t worry,you can try to adjust the frames by yourself first. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.

Lisa Chambers Time: 2026-02-12 16:06

Q: Order: 80126300057159 Shipped Bristol Color: Black Nidia Color: Pink *Hello both of these frames arrived with factory defect. The arm is connected to the frame and force the pairs to be crooked. It cannot adjust because it is so out of alignment the fit is not able to be fixed. Please can you resend. We order many times from where light. My son loves his new glasses from another order thank you, Lisa