Consulting Servive Center

A: Dear Jazmayne Endsley, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Donna Tuttle, We have reset the password for you and have emailed you.

A: Dear Mel B, Sorry, we said that we will remake order for you if you don\'t receive it this week. If you are not willing to wait , we can remake order for you directly. But we are sorry to tell you that we will have Chinese New Year holiday. So the glasses will be shipped out after 15-25 days. If you are not willing to wait, we also can refund you money . Would you please tell us your decision ?

A: Dear Rebecca Soto Ramos, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear customer, Ok, we will return points to your account.

A: Dear customer, We are sorry to tell you that we can not make Tamra and Lucien with your correct PD value. The smallest PD that # Tamra can make is 63mm. The smallest PD that # Lucien can make is 64mm. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Salad Lushbough, We checked your original Rx there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Kylie Turner, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Melissa Maxson, We are sorry to hear that,would you please tell us which glasses you want to add tint ?

A: Dear Kassandra Castillo, We are sorry to hear that,please don\'t worry, would you please tell us your correct address ?

A: Dear EDGARDO Arce, We have shipped your order out. It shows that your package has delivered at Door/Yard. Do you check your Door/Yard ?

A: Dear Carla Wilson, We can change the frame for you, are you sure that you want to cancel that pair ?

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Kaitie Weeks, Please don\'t worry, we will rush the order for you.

A: Dear Jacqueline Carney, We would like to tell you that we have corrected it for you

A: Dear Genevieve, Please don\'t worry, if you don\'t receive it next week, you can contact with us, we will remake order for you.

A: Dear Helen Neira Ornelas, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201422911 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, Would ou please tell us which pair you delete ?

A: Dear Varamo Jillian, Please don\'t worry, we will ship your order out this week.

A: Dear Kaitie Weeks, Please don\'t worry, we will rush the order for you.

A: Dear customer, Would you please tell us which frame you want ?

A: Dear LUZ LOZADA， We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Patricia DiStefano, We have checked your order and we are sorry to tell you that you chose single vision lenses in the order. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Linda Gasparovic, We regret to tell you that our express shipping service is provided by UPS. And please don\'t worry, you will receive your package next week.

A: Dear Elidia Escamilla, We are sorry to tell you that we don\'t have that program. And we will return the points to your account.

A: Dear Elidia Escamilla, We are sorry to tell you that we don\'t have that program. And we will return the points to your account.

A: Dear customer, We would like to tell you that we have shipped your order out. We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Arretta Campbell, We find that there are add values in Rx you upload in the email , but you chose single vision distance glasses and filled single vision distance Rx in the order. Are you sure about this ?

A: Dear LaTerry Ya, We are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily, so your order is delayed, do you want to change to other frame ?