Consulting Servive Center

A: Dear Courtney Whipple,We have reset the password for you and emailed you new password.

A: Dear Marissa Beltran, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

A: Dear Jenni Weber, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Delmonico Ash, We will ship your order out this week, please don\'t worry.

A: Dear customer, Ok, we\'ve changed it and also corrected your email account.

A: Dear Debbie Orban, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

A: Dear Katie Sieg, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Arlene Easton,we would like to tell you that we have corrected address for you before we shipped your order out, please don\'t worry.

A: Dear Zoe Medina, We are sorry to hear that, please don\'t worry, would you please tell us your correct address so that we can correct it for you ?

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Adrianne Johnson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Mary McCormick, We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear customer, we would like to tell you we\'ve emailed you the coupon code, you can check it later.

A: Dear Anna, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Gwen Phillips, We are sorry to hear that, would you please take a screenshot of two payments and send it to us ?

A: Dear Ashby Reid Rushing, We have reset the password for you and emailed you the new code.

A: Dear Mark B, We would like to tell you that we have corrected it for you

A: Dear Mark B, We would like to tell you that we have corrected it for you

A: Dear Guadalupe Mendez, We are sorry to hear that, would you please tell us the reason why you want to return first ?

A: Dear Debbie Orban, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Cynthia Conley, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Tiara Oliver, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on September 21, 2025 at 3:21 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We would like to tell you that we\'ve sent you the receipt via email.

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

A: Dear Dominique King,ok,if you have any questions about us, please contact us when you are free.

A: Dear Lori Padden, We are sorry to tell you that we can not keep the glasses in your shopping cart.

A: Dear Vanz Essa, We are sorry to tell you that different types of lenses have different production time. And would you please tell us your order number first so that we can check it for you ?

A: Dear Alicia A Dale, We are sorry to hear that,would you please tell us the reason why you want to cancel your order first ?

A: Dear Miriam Teriipaia, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.