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Linda G Time: 2023-05-05 21:54

Q: I'm trying to get the purple photochromic lenses and all I'm ever finding are the grey and brown options. It does show y'all offer more colors than that on the info page for the photochromic lenses. Thanks

A: Dear Linda, if you mean the photochromic tint, I suppose they could be found more in the process of \"select lenses tint\" option after entering prescription information. I will send a copy of screenshot to your email. Thank you for your understanding.

RubysteanStubblefield Time: 2023-05-05 16:28

Q: Why are my messages not answered? I have been without glasses two months i know waiting for a problem to be solved that i keep contacting you about?????,,

A: We are sorry for the delay, you will get a solution at the latest by tomorrow.

LoganGregg Time: 2023-05-05 12:08

Q: Can I please send in one of my glasses from my order to change the lenses to blue light blocking tinted pink? Please

A: Dear customer, you don\'t need to return the glasses, I advise you reorder. Thank you.Any further questions or confusions please contact phyllis@mail-wherelight.com

RubysteanStubblefield Time: 2023-05-05 11:39

Q: I have inquired about correction on my percription. You asked for my dr percription and i sent it mire than onece. You responded and asjed for the perscription, i sent it. Why i have not gotten an answer. I am without glasses.

A: Dear Rubystean, it seems that you had filled the wrong OS SPH value in your prescription.

Wendi Carter Time: 2023-05-05 08:35

Q: I placed an order yesterday May 4 with my paypal. Paypal went through for the 2 pair of glasses I ordered. I have an account with you under the wendi_carter@yahoo.com. Please advise if this order has been processed.

A: Dear Wendi, The products have already been in factory, and they will usually take 4-8 days for processing.

CandiPelletier Time: 2023-05-05 06:02

Q: Hello, I have placed an order # 22305050554403. I need these glasses made for computer work not for reading. I was told to send a message to let you know this. I do not know how to enter my prescription into your system so that they are made for computer work. My prescription is OD: +0.25 Add: +2.00 OS: +0.50 Add: +2.00 No Cylinder or Axis noted on it.

A: Dear Candi, please don\'t worry, your prescription has been entered for you.

ElenaOlner Time: 2023-05-05 03:02

Q: Hi..I want to order bifocals but I dont want the lenses with the line but there doesn't seem to be that option..can you advise please? Thank you

A: Dear Elena Olner, we would like to tell you that you can choose progressive lenses.

Zoe Time: 2023-05-05 00:54

Q: Hi, First time customer, placed order yesterday. So what happens now please? Thanks in advance.

A: Dear Zoe, we would like to tell you that we would like to tell you that your order is being processed now. We would like to tell you that you can log in your account and find \"my order\". Then you can check the status of the order.

Deborah Lyon Time: 2023-05-04 22:04

Q: I have tried tracking my order and it seems to not have moved for 7 days. I paid for express shipping. Can you please find out what is happening. Order #82304221043295 Thanks Deborah

A: Dear Deborah Lyon, Please don\'t worry. We have checked the tracking information and it is still in China. Your package might be waiting for flight. We will try our best to make sure that you will receive the package.

Shirli East Time: 2023-05-04 19:40

Q: What is the best colour lense for sunglasses

A: Dear Shirli East, we suggest you to choose polarized lenses.

Devon Time: 2023-05-04 13:21

Q: Hello! My order # is 82305041306545 I would just like to make sure that the engraving on the pink glasses says" You've got the music n u!" Thank you!

A: Dear Devon， Ok. We will make sure that the engraving on the pink glasses says\" You\'ve got the music n u!\"

CandiPelletier Time: 2023-05-04 13:19

Q: HOW DO I CONVERT & ADD MY READING GLASS PRESCRIPTION INTO THE SYSTEM TO MAKE MY NEW GLASSES FOR COMPUTER WORK?

A: Dear Candi Pelletier, when you place a new order, please leave a message that you want glasses for computer work. Let us know that you don\'t know how to convert the prescription. Then we will convert it for you when we receive your order.

monicabuller992 Time: 2023-05-04 11:30

Q: I am inquiring about purchasing some eyeglasses for single vision nearsighted and I'm trying to find out what I would need to click on to get a pair of regular prescription glasses with transitional lenses that will change outside and I don't know where to select that?

A: Dear monica, you can choose single vision reading lenses. And when you SELECT LENSES TINT, please choose the Photochromic lens tint. The Photochromic lens can change outside.

YomayraVega Time: 2023-05-04 11:14

Q: Hello I made order April 11 and I don't receive the order. What happened? How much time waiting? Is too much

A: Dear Yomayra Vega， Would you please tell us your order number ? We will check it for you.

SarajaneWright Time: 2023-05-04 10:21

Q: I’m just trying to find out when will I receive my order. I see my payment went through but haven’t received any information concerning the order.

A: Dear Sarajane Wright, We would like to tell you that your order is in processing. We will email you a tracking number when we ship your order. Please don\'t worry.

Regan Time: 2023-05-04 03:05

Q: How do I measure my pupilary distance? What if the right and left numbers are different?

A: Dear Regan, please check the following link： https://www.wherelight.com/1/theme/measurePd.php Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Casey Time: 2023-05-04 02:47

Q: Hello, On my prescription it says my PD is 30.00 for both OS and OD and this option is not available for either the single PD distance or the 2 PD option. Thanks

A: Dear Casey, Which frame do you want ? Please tell us the frame name or send us the link. We will help you.

Marley Cunningham Time: 2023-05-03 01:28

Q: When will my order ship?

A: Dear Marley Cunningham, we would like to tell you that we will ship your order out this week.

JessicaHoffman Time: 2023-05-02 18:08

Q: Hello, I'd like to order progressive lenses but it won't let me enter a distance pd, AND a near pd. This is needed for my progressive prescription to be accurate. Please advise. Thanks!

A: Dear Jessica Hoffman, if you want progressive lenses, you just need to enter the distance pd, we don\'t need your near pd.

PatriciaTourne Time: 2023-05-02 13:18

Q: Hello i have a problem with glasses frame I received with a rather bad ??scratch?? on one of the frames branch ????

A: Dear Patricia Tourne, Please don\'t worry, we will help you. Would you please take some photos of the broken frame and send the photos to us ?

Kate Richey Time: 2023-05-02 10:26

Q: I sent a message about two pairs of glasses a few weeks ago that I was unhappy with. It said that they would be remade but I haven’t heard anything else about it. May I ask what the process is, or if I am able to return them for a refund?

A: Dear Kate Richey, please choose two new frames on our website. Please tell us the frame name and color, we will remake the glasses for you.

Kathry Time: 2023-05-02 07:00

Q: I just want a (prefer pink ) heart-shaped pair of readers . THey can be all reader or have a bifocal lenses at 2.75 or 3.0 reader level., but the choices are too confusing and complicated for me so I don't know what to order. I don't have a prescription.

A: Dear Kathry,if you just want readers, please choose single vision reading lenses, and choose +2.75 or +3.00 as your Sph value and fill in your PD value.

Stephanie Time: 2023-05-01 10:20

Q: Order is over $69 but still trying to charge $10 shipping. Used BOGO code, and subtotal is still over $69 but shipping charges applied. Is there an issue with the BOGO code overriding free shipping?

A: Dear Stephanie, do you choose economy shipping ?

JaniceSmith Time: 2023-05-01 06:59

Q: I processed order twice want to cancel one of the orders.

A: Dear Janice Smith, please don\'t worry. we will cancel the order#22305010649238 and will refund you the money.

Ruth Hines Time: 2023-04-30 04:50

Q: I need to change my email address to this account to oshunbey1999@gmail.com I no longer have access to the yahoo.com acct ....I have two acct the other one is with the oshunbey1999@gmail.com Email and have forgotten that pass to sign to wherelights.

A: Dear Ruth Hines, ok, we will.

BongiweSibanda Time: 2023-04-29 08:15

Q: How come order is one price. But then it says order accomplished is a different price

A: Dear Bongiwe Sibanda, we have checked your order and the total amount of the order is $82.55, after you using the bogo discount, we only charged you the money $44.75 .

Paula dewbrew Time: 2023-04-28 04:15

Q: Annebelle says 7.00 $ why 144 final price Ondine about the same why 129 00 do you have transitions lens

A: Dear Paula， $7.00 is not include the price of the lenses. The price of the photochromic tint is $31.95 .

Sutirtha Roy Time: 2023-04-27 19:12

Q: Hello Team!! I am from India. I wanted to know how I can know the price of the sunglasses according to Indian standards. Thank you in advance

A: Dear Sutirtha Roy, we would like to tell you that you can google it.

DenisseCaruso Time: 2023-04-26 10:51

Q: Hi!!! Which shipping service company sends order to Ecuador? :-)

A: Dear Denisse Caruso, we are sorry to tell you that we can not ship the glasses to Ecuador.

KristyVarrin Time: 2023-04-26 07:51

Q: Cannot find out when my glasses r being shipped out. Also please make sure address is correct. 207 Locust Pass Course ocala fl 34472

A: Dear Kristy Varrin, we have checked the address in the order and it is correct. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902406096828965874580

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