Consulting Servive Center

A: Dear Joyce Miller, We need to confirm the prescription with you since add values are different. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Beth Nilsen, We would like to tell you that we have sent it your email address. About picture of \"BEATRIX\", we are sorry to tell you that we don\'t have it now.

A: Dear Beth Nilsen, We would like to tell you that we have sent it your email address. About picture of \"BEATRIX\", we are sorry to tell you that we don\'t have it now.

A: Dear Stacy Reynolds, Ok, we will continue to process your orders and will rush the orders for you. We will ship your orders out next week.

A: Dear Stacy Reynolds, Ok, we will continue to process your orders and will rush the orders for you. We will ship your orders out next week.

A: Dear Eileen, Ok, we will cancel your order and will refund you the money.

A: Dear Juanice Hasan, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

A: Dear Tanya Rogers, We are sorry to hear that,please ddon\'t worry, would you please tell us whether other pair in the order is good ?

A: Dear Tonya Ayers, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. We have checked your order and we are sorry to tell you that the frame#Dabria 30412-1 in gold is out of stock. It will come back in stock at the end of this month. Do you need to change it to other frame ?

A: Dear customer, We are sorry to tell you that Ishbak is out of stock, and the lenses on this frame can not be installed on other frame.

A: Dear customer, We are sorry to tell you that Ishbak is out of stock, and the lenses on this frame can not be installed on other frame.

A: Dear Dana Turner,Thanks for your reply and we have corrected PD value to 67.We will process your order immediately and will rush the order for you.

A: Dear Debra D Wellman, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair you can not see out of and which pair doesn\'t fit ?

A: Dear Stacy Reynolds, You emailed us that you want to cancel these orders， and we sent the emails to you, but you don\'t reply us. Do you mean that you still want these orders ? And please reply us as soon as possible after you receive this email.

A: Dear Stacey, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300118185

A: Dear Melanin Angel, Would you please tell us your question in details ?

A: Dear Mica Glyenn, If you still want the order, please reply us as soon as possible. We need to confirm the prescription with you since the sph values and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Serrochia Sherfield, please don\'t worry, it will not cause any problem, but we can offer you a $25 coupon if you don\'t like it, do you want the coupon ?

A: Dear Ann Stergiou, We are sorry to hear that,would you please put the eyeglasses on white paper and take a photo of it ?

A: Dear Juliet Sterling, We would like to tell you that we will ship your order out this week.

A: Dear King Shakeria, We would like to tell you that we will ship the package from Chinese factory to the US warehouse first. During this time, the tracking information you received will not updated. After it arrives in the US warehouse, the local shipping company will receive this package, and the tracking information will be updated soon.

A: Dear Jessica Baptista, We need to confirm the PD values in your order since they are different. And we sent the email to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible. Are you sure that the PD values in the order are correct ？ Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Monique McNicol, Ok, we have added it in the order

A: Dear Shay, we would like to tell you that we have emailed you the receipt.

A: Dear Milagros Rodriguez, We are sorry to hear that, do you mean that you don\'t receive the order# 80725230937254 ?

A: Dear Milagros Rodriguez, We are sorry to hear that, do you mean that you don\'t receive the order# 80725230937254 ?

A: Dear Samara Massey, We need to confirm the prescription with you since your sph value of right eye is negative and sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear Alyssa Taylor, We would like to tell you that we have correct PD value for you.

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair you want to return and reason ?

A: Dear Beverly Walker, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?