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Hall James Time: 2026-05-09 15:26

Q: My prescription is wrong on both pairs .What do I need to do

A: Dear Hall James, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Keeler Katherine Time: 2026-05-09 15:08

Q: I mistakenly put the wrong delivery address, is it a way to fix it?

A: Dear Keeler Katherine, We are sorry to hear that,would you please tell us order number first ?

Elizabeth McCaskill Time: 2026-05-09 14:16

Q: Hello, I recently purchased a pair of glasses, but unfortunately they were too small for me. I would like to return them and would appreciate information on the return process. My transaction number is: 80426161736153. Thank you for your help, and I look forward to hearing back from you soon. Sincerely, Elizabeth McCaskill

A: Dear Elizabeth McCaskill, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

SHEILA Charles Time: 2026-05-09 12:41

Q: Hi I’m trying to place an order when my debit card pop up it pops up with the wrong expiration date so when I change the date it’s not letting my order go through

A: Dear Sheila Charles, Would you please tell us which card you used ?

Sara P Time: 2026-05-09 10:50

Q: Trying to reset password for my account and when I go to my inbox to click the reset password link, it says its already an expired link. Please advise. Thank you!

A: Dear customer, We have reset the password for you and have emailed you the new password.

Mahasin Ali Time: 2026-05-09 07:42

Q: I forgot to put my apartment number in my shipping address my apartment number is 4H and my shipping address is 5760 Abbey Dr, Lisle IL 60532 4H

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

Mahasin Ali Time: 2026-05-09 07:40

Q: I placed an order and sent a shipping address of 5760 Abbey Dr. 60532 Lisle IL ,,,, I forgot to put the apartment number which is 4H please include in the shipping

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

Erin Quattlebaum Time: 2026-05-09 07:22

Q: Hi! I want to exchange 2 pair of glasses. They are just too large for my face.

A: Dear Erin Quattlebaum, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Dianne Bridger Time: 2026-05-09 02:19

Q: Do you prescribed mulit focals? Thank you.

A: Dear Dianne Bridger, We would like to tell you that we can make multifocal lenses.

susanmcgee912 Time: 2026-05-09 00:51

Q: I would like to delete one of the pair of glasses on my invoice. But for some reason it won't let me. It only shows the total price and the payment methods. Out of the three it's the last pair. They look to be too small for my face. Thank you.

A: Dear Susan McGee, Would you please tell us which pair you want to delete ?

Kimi Gray Time: 2026-05-08 19:46

Q: I need my email address kgray.rock333@gmail.com changed to buslife13x@gmail.com and it won't let me change it. I don't want to lose access to my account here since I don't have access to the old email address. Can you change it on your end? I was able to change it on my address part, but my account email doesn't have an option to change it. Thank you for your help.

A: Dear Kimi Gray, Ok, we have corrected it for you.

andrea alfaro Time: 2026-05-08 19:34

Q: Hi I just did an order but I put that my pd is 63mm and in reality is 60mm can you fix that

A: Dear Andrea Alfaro, We are sorry to tell you that we can not make the frame#Kaya 8660 silver with your correct PD value, would you please choose other smaller frame ?

Erica King Time: 2026-05-08 17:59

Q: Can you please make sure this order ships to 124 Carnation Place, Hot Springs, Arkansas 71913 80526081754551 Is order number

A: Dear Erica King, We would like to tell you that we have corrected it for you

Erica King Time: 2026-05-08 17:58

Q: Can you please make sure this ships to 124 Carnation Place Hot springs, Arkansas 71913

A: Dear Erica King, We would like to tell you that we have corrected it for you

Matthew Tanouye Time: 2026-05-08 13:46

Q: Order# 20426221419140 ITEM clip on 22 (7701). The clip-on lenses are opaque not clear so I can not see through them.

A: Dear Matthew Tanouye, Sorry, do you mean that only clip-ons have problems ?

benjamin sanchez Time: 2026-05-08 11:29

Q: Order# 20526081118177 Deseo cambiar mi direccion de envio por favor a esta: Wanda Vazquez 64 Calle Santa Cruz suite 102 Bayamon, PR 00961-7001

A: Dear Benjamin Sanchez, We would like to tell you that we have corrected it for you

psychobillybird Time: 2026-05-08 08:48

Q: I was wondering if my glasses will be sent soon. I paid extra for faster delivery but they have not even been shipped yet.

A: Dear Petra Bothe, We would like to tell you that we will ship your glasses out tomorrow.

Christina Flores Time: 2026-05-08 00:50

Q: My order #80426302024463 went to an email address that is incorrect it should go to nyyankeesjeter@yahoo.com and not xtflowers@yahoo.com which is not my email at all

A: Dear Christina Flores, Ok, we have corrected it for you.

Trish Hoskin Time: 2026-05-07 10:01

Q: Hello, there isn't a problem. I just need printable receipts for my orders so I can submit them to insurance. Please let me know how to get them. Thank you, Trish

A: Dear Trish Hoskin, we would like to tell you that we have emailed you receipts.

RABECCA Time: 2026-05-07 07:41

Q: I am trying to check the status of my order. I forgot my password. I clicked the forgot password option. It sends me an email but it keeps telling me link expired. I cant get into my account to check on my order. Help.

A: Dear RABECCA, We have reset the password for you and it is 123456, please try again on our website. We have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335667907&requester=WT/trackdetails

Liz Hudson Time: 2026-05-07 07:16

Q: Hello, My glasses were received on Tuesday 04 /05. When I took them off for the night yesterday they fell apart. I am requesting full refund including neturn shipping if you want them back. Order #80426181215128

A: Dear Elizabeth Hudson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Flores Time: 2026-05-07 06:40

Q: I wanted to track my order #80426302024463 which I can’t find on my account. Thank you

A: Dear Christina Flores, We would like to tell you that we will ship your order out next week. And do you log in your email account: xtflowers@yahoo.com ?

Alexis Scruggs Time: 2026-05-07 06:39

Q: Did you receive my prescription i attached to the email and when will my glasses come

A: Dear Alexis Scruggs, Thanks for your understanding. We would like to tell you that we have changed cyl value from positive to negative. We will process your order immediately.

Cindy Rosales Time: 2026-05-06 19:36

Q: One of my glasses from 80326071612446 leg broke randomly.

A: Dear Cindy Rosales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hairston Valeria Time: 2026-05-06 15:21

Q: can I use my points on any eye glass order

A: Dear Hairston Valeria, We would like to tell you that you can use points in your points mall.

hollywoodais hollywood Time: 2026-05-06 15:00

Q: I NEED MY PACKAGE

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01045078676609

ashley Hedberg Time: 2026-05-06 13:36

Q: I want to return 3 of the 4 glasses I received as they are too large/heavy for my face order number 80426130023435 I like the hermosa black and already order more

A: Dear Ashley Hedberg, We are sorry to hear that,would you please tell us which pairs don\'t fit you ?

kaileeessmann Time: 2026-05-06 13:21

Q: I paid a bunch extra to get my glasses within 5-9 days. It said they shipped the 30th but according to the tracking link the carrier still hasn't even received them and it's been 6 days since it said it shipped. I really need these by Friday at the latest.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

macylove96 Time: 2026-05-06 12:54

Q: Do you take insurance?

A: Dear customer, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

Cindy Esquivel Time: 2026-05-06 10:40

Q: Hello-I recently placed an order for 2 pair of glasses. I noticed I had the incorrect email listed. Can we please update the email to this new one? ncenews121@gmail.com

A: Dear Cindy Esquivel, Would you please tell us your order number first ?

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