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Consulting Servive Center

JamieFarone    Time: 2018-02-21 09:04
Q: Hello. I ordered my 2 pairs of glasses on 2/8/18. I was wondering about when I should be expecting them? It appears that they’ve been finished but it doesn’t indicate anything regarding shipping. Any info is appreciated. Thank you!
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes
OisheSaha    Time: 2018-02-20 21:43
Q: Hi! I ordered my glasses 12 days ago and paid for shipping as well, but I have not recieved any update as to what's going on with them or if it has been shipped yet. My order number is 2180209203426
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes
BeckyWard    Time: 2018-02-20 17:25
Q: I ordered, bought & received two pair of glasses that were a part of a Black Friday after Thanksgiving sale. The sale was that I would get credit for the amount I spent on Black Friday towards a future purchase. I just want to confirm that this is correct & exactly how much credit I have coming so I can order more glasses. I think it's around $30.00 Thanks, Rebecca Ward.
A: Dear customer, the amount is $32.9.
DonnitaMarks    Time: 2018-02-20 08:00
Q: My glasses shipped out 2/9 today is 2/20 and I have still not received them and I paid the extra 6.95 for the speedy delivery. I would like my shipping fee returned.
A: Dear customer, I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Please wait for the result, if not resolved within a week, we will return your shipping fee. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.
ValerieIrvin    Time: 2018-02-20 06:05
Q: What is the status of this order. It appears that the prescription has confused you immensely! Is is being shipped or not? the status says completed but I see no shipping information. If you are not shipping this order, please refund the money. Thank you. Non-shipped No send 2018-02-06 15:29:45 Royce
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes
RitaRowland    Time: 2018-02-20 06:03
Q: I'm not showing where I place an order and I've lost my prescription to order again. My glasses are supposed to be delivered today. Why is it that the website states that you receive your glasses in DAYS. But it has take WEEKS for me to receive my glasses. You have beautiful glasses on the site but the turnaround time is awful.
A: Dear customer, the status of your package: WEST POINT, GA 31833, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:12 pm on February 20, 2018 in WEST POINT, GA 31833. Did you receive it now?
CarolClifton    Time: 2018-02-20 04:07
Q: I forgot to add the late delivery code NF25. Would you please apply it to my order, thanks. Carol
A: Dear customer, one order can only use a coupon, you told us to use $5 coupon before, I need to make sure what kind of coupon you want to use, $5 coupon or delivery code NF25?
deborahtrask    Time: 2018-02-19 16:20
Q: order #2180201153957. I placed order feb 1, 2018. Where are my glasses???? Last email from you said my order is on the way to the USA. I live in Canada!!!! I think my 2 pairs of glasses are lost in the mail. Please check into this problem. wigglypig@bell.net 647-222-0156
A: Dear customer, sorry to disturb you, you package status: 2018-02-19 08:01 MISSISSAUGA, Item processed. Don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes
JavierRosa    Time: 2018-02-19 16:13
Q: Did you ship to the island of puerto rico?
A: Yes we do.
KrishnaPresha    Time: 2018-02-19 12:44
Q: Hi. I am trying to place an order and need to determine my P.D. Can you help me so I can place this order today?
A: Dear customer, would you please check the email we sent to you about how to determine your PD?
SandyEllison    Time: 2018-02-18 21:03
Q: Could you please let me know the status of my order id 2180123133048. It is 3 pair of glasses. Have they been shipped yet? Thank you.
A: Dear customer, would you please check the email we sent to you about the status of your order?
SarahSteele    Time: 2018-02-17 17:47
Q: Can I get update on order each message I see say the same things my tracking is LS485782261CN
A: I\'m sorry for that keep you waiting for a long time, I\'m sorry for the trouble. We have communicated with the post office, hoping to solve the problem quickly. Sometimes we can do nothing about the post office, but we will try our best to communicate and protect your rights and interests. Thank you for your trust and understanding.
KaronDavs    Time: 2018-02-16 22:41
Q: I placed my order on 1-26-2018 and I have not received it also my order shipping status has not changed in twelve days. Please let me know the status of my order the payment has already cleared my account. Please advise me of what's going on as soon as possible.
A: Dear customer, sorry to disturb you, we really shipped out your package, don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks.
EricaHernandez    Time: 2018-02-16 12:04
Q: Regarding order #2180116132737 This is my second message; I have not had a response to my prior request. I received my glasses, and they look great, but the (transition bifocals) prescription is off. How do I get this fixed? If I can't get it fixed, how do I get a refund for these glasses that I cannot wear?
A: Dear customer, can you send your perscription to our email, we will help you. Our email is service@mail-wherelight.com
ElaineDendy    Time: 2018-02-16 11:53
Q: in Chicago at UPS FOR ALMOST 2 WEEKS WHEN WILL YOU SHIP THESE GLASSES TO ME???????
A: Dear customer, we checked it for you, your package was flew to you on 6/2/2018, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes
ElsaWieczorek    Time: 2018-02-16 10:40
Q: Can you make tri-focals?
A: Dear customer, I\'m sorry to tell you that we don\'t make tri-focals.
KarriGeurink    Time: 2018-02-16 09:02
Q: Do you offer a Digital Light Protection coating for your prescription lenses?
A: Dear customer, you can choose different lenses coating you want in our website.
MelissaNeff    Time: 2018-02-16 08:32
Q: I placed an order and the payment is pending in my bank, but my order status on the website says that my order is unpaid. Please clarify, and let me know how soon I should get an email confirmation.
A: Dear customer, we have checked for you, your order had been paid successfully.
EmilyKitt    Time: 2018-02-16 04:28
Q: I am beyond infuriated. I want a full refund for the shipping I paid for. What is the point of paying if it's not going to come in the time it states it will? No one has replied to my previous post yet. I'm seriously thinking about not purchasing from wherelight anymore, this is the 3rd time now.
A: Dear customer, we’re so sorry for the trouble brought to you. American special line (available to the US orders only). Please don’t worry, we will refund you the shipping fee.
KaXiongvue    Time: 2018-02-15 19:19
Q: Hi, I placed an order (order number: 81712300811093) on December 30, 2017. I have not received my glasses yet, and I cannot track the package with the tracking number that was given to me. How can I get more information?
A: Dear customer, sorry to disturb you, we really shipped out your package on 4/1/2018,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. You can track the package at this website \"http://www.17track.net/?nums=LS485270452CN\"
SusanBishop    Time: 2018-02-15 17:50
Q: Hello, I checked on your site and I don't see any information on my order. Can you please give me an update? Thanks, Susan
A: Dear Customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible.
ElaineDendy    Time: 2018-02-15 10:47
Q: HERE WE GO AGAIN....can you tell me when will I receive my order...
A: Dear customer, we checked for you, your package status: ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in ELK GROVE VILLAGE IL DISTRIBUTION CENTER on February 15, 2018 at 6:32 pm. The item is currently in transit to the destination.I think you will got it soon, thanks for your understanding.
HollieMartin    Time: 2018-02-15 09:56
Q: I placed an order on 1/11/18 and received my order last Monday so I have only had my glasses for less than 2 weeks and my frame (3121) is broken. My order number was 2180111073910.
A: Dear customer, can you send a picture of the glasses to our email, we will help you. Our email is service@mail-wherelight.com
VivianFowler    Time: 2018-02-15 08:08
Q: I need to change my perscription information on my current order
A: Dear customer, please send your correct perscription information to our email, we will help you. Our email is service@mail-wherelight.com
Sydney    Time: 2018-02-15 05:25
Q: Where is my order? I cannot find the tracking number.
A: Dear customer, your tracking number is LS655914097CN. You can check the shipping status at http://www.17track.net/en/track?nums=LS655914097CN
TYRONEBOOZE    Time: 2018-02-14 15:42
Q: The glasses A0053 the arm came off. I can't get the screw back in help please.
A: Dear customer, please send a picture of the glasses A0053 to our email. We will help you. Our email is service@mail-wherelight.com
RickyMorgan    Time: 2018-02-14 13:33
Q: I placed an order February 4th for glasses. I am uncertain if this is the email I used to order but I have not received a confirmation email or order tracking HOWEVER my credit card has been charged. Please assist with this order. Rick Morgan 28 East Main Street Ashdown, Arkansas 71822 870-571-3203
A: Dear customer, we checked it for you, your package was flew to you on 10th/2/2018, tracking No. is 9400110200829658096783. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200829658096783
SophieBooker    Time: 2018-02-14 13:04
Q: LS647117122CN Order can not be found thru USPS tracking. Where is order. I placed on 2-2-18 and 2-14-18 have not received. Need information on my order.
A: Dear customer, sorry to disturb you, we really shipped out your package on 6th/2/2018. The status:ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 5:47 pm on February 14, 2018. Don\'t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks.
Megan    Time: 2018-02-13 20:11
Q: Hi, I just received my order from where light and it came with a paper saying that if I shared a photo to wherelight.com I can get a $5 off coupon or a $10 off coupon for sharing a photo or video. I am having trouble finding where on the site I can upload my photos and videos. Megan
A: Dear customer, you can click this link \"https://www.wherelight.com/testimonials.php\" to share your photo, or just send a picture to our email. Our email is service@mail-wherelight.com
ElsaWieczorek    Time: 2018-02-13 19:48
Q: Is it possible to make the "Maggie" and "Adriana" available for me to "try on?" I've tried several times to no avail. Thank you for your help,.
A: Dear customer, I\'m sorry that the two glasses can\'t available for \"try on\" temporarily, we will provide this function as soon as possible.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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