Buy Prescription Glasses Online at Affordable Prices

LisaPittman Time: 2018-03-01 11:27

Q: I am trying to pay an additional 21.90 fee for a prism in my glasses order. The link you sent me does not work. I tried to log on to the Pay Online tab to manually enter it, and can not do that. Please advise or place it on my account so I can log in and pay securely. thank you Lisa Pittman Norman, OK

A: Dear customer, we have sent an email to you, please check your email.

Jazmin Time: 2018-03-01 06:30

Q: Hi, there are no tracking updates available for my order. There is a tracking number, but it just says label created. Can you please give me an estimate of when my order should arrive? Thanks! Order # 2180212065058

A: Dear customer, we have checked the order and find that your glasses have arrived in USA. We will get it soon.

LynetteMeeker Time: 2018-02-28 15:38

Q: Hi there. I received a text from you informing me that one of the my glasses (order) was out out stock. I didn't receive an email and I have check my orders and I don't see anything that indicates so. Can you please let me know. thank you. Lynette. my order number is: 2180212101615

A: Dear customer, the black of the frame Vanessa are sold out. You can changed another color or another frame. Please tell us by email:service@mail-wherelight.com. Hope your reply.

SharonSmith Time: 2018-02-28 05:51

Q: Can you please email me a copy of the receipt for order #2180227121259 that only shows the total of the order before the discount. I need it so I can be reimbursed by my vision insurance. Thank you!

A: Dear customer, we will send the receipt to you when your glasses are shipped out.

ColleenHenning Time: 2018-02-26 17:37

Q: Is photochromatic the same as transition?

A: Dear customer, yes.

sanda Time: 2018-02-26 15:06

Q: Please let me know if you have any sunglasses that are bifocal/progressive or transition lenses.Thank you so much!

A: Dear customer, sorry, we can\'t do the sunglasses with bifocal/progressive or transition lenses.

Becky Time: 2018-02-26 14:38

Q: I found the card that has the coupon code from the Black Friday sale. The code is:cd0acn169005rn1253 & it's value is $32.90. Please apply this to my latest order instead of the coupon code I used. Thank-you.

A: Dear customer, we will change it for you and refund to you.

DebraColquitt Time: 2018-02-26 12:28

Q: Hi- My order #LS606845228CN did make it to the US, however, your company failed to put an address on it, therefore the post office has sent back the package. So I am asking for a refund. thank you Debra Colquitt

A: Dear customer, I\'m sorry that we can\'t find the wrong address on your order. The glasses will return to us, and we will send to you again. Please tell us your correct address. We will give you a coupon for sorry.

KellyFletcher Time: 2018-02-26 09:03

Q: Do you offer a refer a friend service?

A: Dear customer, we don\'t have this service.

LaToniaDavis Time: 2018-02-26 07:12

Q: I would like to replace it with the following.. FRAME: Sku ：3014 Size ：16-44-140 Color：purple $29.95 (with the same prescription) as ordered previously..

A: Dear customer, we have changed the frame, please check it again. Thank you.

LaToniaDavis Time: 2018-02-26 07:09

Q: I received an email that the frame that I ordered is out of stock, How do I select another?

A: Dear customer, you can tell us the name of the frame, we will change it for you. Hope your reply.

PATRICIASPENCE Time: 2018-02-25 20:13

Q: order #2180222220958 I entered the wrong pd. my script has two listed, it states 56/53. I can be reached at 856-297-9473 Tricia

A: Dear customer, we have changed your PD, please check it again.

Sandi Time: 2018-02-25 19:34

Q: Do you not sell any progressive lenses

A: Dear customer, we sell progressive lenses.

leah Time: 2018-02-25 18:52

Q: my order??2180213234349 I was wondering when my order would be shipped? Thanks Leah

A: Dear customer, please allow us some days to make the glasses. Thank you.

DianeBeaty Time: 2018-02-25 17:27

Q: Can you tell me when i can expect my glasses to arrive? Order #2180208173642.

A: Dear customer, your glasses are processing. We will send them when they are finished.

JoSchipske Time: 2018-02-25 13:03

Q: have not received my glasses. tracking # LS653145493CN. Can you help me figure this out? TY

A: Dear customer, your glasses have arrived in USA, please contact your local post office to check the position of your package.

hayley Time: 2018-02-25 11:05

Q: Hi I am checking the status of my order. 2180223154745

A: Dear customer, your glasses are processing. Please be patient. Thank you.

MargaretDeBlois Time: 2018-02-24 23:59

Q: I am looking for an order I ordered 3 glasses on January 13th 2018 Order Number:2180112223956 Amount Payable:USD15 Address: 18404 Lake Oaks Drive , JONESTOWN , TX , US 78645 Phone:512 690 1229

A: Dear customer, your glasses have shipped out today. You can check the shipping status at http://www.17track.net/en/track?nums=LS709299419CN. Please login with your another email.

juliejohnson Time: 2018-02-23 15:43

Q: I recived my order today. my major question is I ordered a pair of gold glasses. instead I got two pairs of purple. is there something that can be done?order number is 2180202000624. it has 2 different name glasses but they were the same

A: Dear customer, I\'m sorry for that. Please send the picture of two glasses to our email, we will check it for you. Our email is service@mail-wherelight.com. Thank you.

Hanan Time: 2018-02-23 12:53

Q: Hi there, I was just wondering if my order 2180217091702 has been shipped yet? It hasn't been updated in a while and it's been about a week. Thank you!

A: Dear customer, all orders placed between February 6 - February 23 may expirience shipping delays of up to 9 business days. And we will ship out it on the end of Feb.

TiffanyJackson Time: 2018-02-23 08:02

Q: I have a question about my order, number 2180123074236. I ordered a pair of glasses (3012) and a pair of prescription sunglasses (2250). Yesterday, just the one pair of prescription glasses (3012) arrived but not the sunglasses from my order. I was only provided with one tracking #, and it says my order was delivered. Are my sunglasses coming in a different shipment, and if so, can I have the tracking information for them? Thank you! -Tiffany

A: Dear customer, your sunglasses will come with a different shipment. Your sunglasses has some mistakes, we will shipped out it soon.

LisaCooper Time: 2018-02-22 12:01

Q: I thought I should let you know that the order (2171031010651) from October 2017 has just arrived. This was stuck in transit for months. You have replaced this order when I queried why it was taking so long. So I now have 2 pairs the same. Do you want me to send one pair back? Lisa

A: Dear customer, you can keep the two glasses. Thank you so much for your order.

BeckyWard Time: 2018-02-22 11:25

Q: I'm trying to use a coupon code but I got a message saying its invalid

A: Dear customer, can you give us your coupon code, we will help you. Our email is service@mail-wherelight.com

Irene Time: 2018-02-21 18:24

Q: I want to order The Madison glasses in blue, but you all don't have them in stock. If I go ahead and pay for them, would they be shipped soon?

A: Dear customer, this frame will be in stock within a week.

MaryBooth Time: 2018-02-21 15:51

Q: Hi I just placed an order and I couldn't figure out how to change it to multifocal lenses. So I put my ADD values in the additional notes, is that okay?

A: Dear customer, we have sent you an email, please check it, if you do not find it, please check your junk email.

JACYBARTLETT Time: 2018-02-21 14:05

Q: I want to try on the frames but cannot get it to work. The images will not allow me o place the plus marks on my eyes

A: What way do you use, computer or mobile phone? Can you give us a screenshot of it, we will help you. Our email is service@mail-wherelight.com

JazminScott Time: 2018-02-21 13:46

Q: Status update for order # 2180212065058, please and thank you

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

JenniferBear Time: 2018-02-21 13:13

Q: When I try on glasses in the virtual site all the glasses look enormous. are the dimensions accurate?

A: Do you put the right PD value or drag the white crosshair targets directly on to your eyes? You can give us your photo and tell us your right PD, we will help you. Our email is service@mail-wherelight.com

Patricia Time: 2018-02-21 11:41

Q: I received an email stating that there was and error on my prescription for one of the pairs of glasses I ordered. I have tried contacting you all with no luck. I need these frames by a certain time. When will I be able to speak to someone?

A: Dear customer, you can send your correct perscription to our email, we will help you to fix it. Our email is service@mail-wherelight.com

RachelCrenshaw Time: 2018-02-21 09:42

Q: Just checking the status of my order 2180213170908? Please advise.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, after it finished, we will ship it to you as quickly as possible. Best wishes

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee